Holiday Inn Express Kansas City - at the Legends! by IHG

Hotels
•
Holiday Inn Express
8.1 (469 reviews)
1931 Prairie Crossing/Parallel , Kansas City , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Location
Staff helpfulness
Close to shopping
Cons:
Cleanliness issues
Food quality
Room quality complaints

Categories

Cleanliness
7.85
Multiple complaints about cleanliness, including roaches and hair in the drain.
Service
8.85
Staff was noted as excellent and helpful in some reviews.
Location
8.85
Location mentioned positively in multiple reviews for accessibility and proximity to shopping.
Room Quality
7.35
Several issues reported including hard beds and problems with room conditions.
Amenities
7.85
Hot tub was broken and issues reported with towels, affecting the overall experience.
Value for Money
8.35
Some guests felt the experience did not meet expectations for the price paid.
Food and Beverage
6.85
Negative views on breakfast quality and management noted failure to provide proper food service.
Overall Experience
8.85
Mixed feedback but strong loyalty to the brand suggests a generally positive outlook.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 00:50

Property Description

Convenient Location and Shopping

Located across from the Legends Shopping Mall, our Kansas City hotel off Interstate 435 offers a prime spot for shopping enthusiasts. Explore the mall at your leisure and enjoy the convenience of nearby dining options.

Relaxation and Recreation

Unwind in our indoor pool or kick back in the cozy seating area in the lobby. For those looking to stay active, our hotel features a small gym for your convenience. Whether you seek relaxation or recreation, we have you covered.

Comfortable Rooms and Amenities

Enjoy spacious rooms with vibrant walls, cable TV, work desk, and coffee facilities. Stay connected with free WiFi throughout the property. Our business center ensures you stay productive during your stay.

Book your stay at Holiday Inn Express - Village West for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 469 reviews
Cleanliness: 7.85
Service: 8.85
Location: 8.85
Room Quality: 7.35
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 6.85
Overall Experience: 8.85
L
Lori • couple • us
10
Would absolutely stay again!
Pros:

Excellent breakfast! Very nice room! This room was so nice I wish we were staying longer! The pool/hot tub were nice. Everything was clean. The showers are nice. Absolutely no complaints.

2026-06-24 • via Nuitee
M
maria • extended_group • ar
10
Disfruté el lugar
Pros:

Muy bueno

2026-06-19 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-06-09 • via Nuitee
E
Erykah • family_with_children • us
10
It was a great stay! Room was spacious, breakfast awesome! Overall excellent!
Pros:

It was good, and the fact that they had grab n go bags for people that’s in a hurry or just want something in the go is a good touch!! The room was enough for kids, uncle & the parents (us) of course! And the area we was at the outlet mall! Great addition with the stay!

Cons:

N/A

2026-06-07 • via Nuitee
R
Rebecca • solo_traveller • us
9
Pros:

Beds were super comfortable.

Cons:

Bathtub in our room needed repair and did not like there was no longer any coffee maker in the room.

2026-06-05 • via Nuitee
S
Smith • family_with_children • us
4
2026-05-28 • via Nuitee
C
Cotriss • solo_traveller • us
10
2026-05-24 • via Nuitee
L
Lee • solo_traveller • us
10
2026-05-23 • via Nuitee
L
Leatherman • couple • us
3
I paid for two rooms on Booking.com when I reserve the rooms and when I got there, I had to pay for another room. I ques
2026-05-22 • via Nuitee
N
Nyam • couple • us
10
2026-05-08 • via Nuitee
A
Ashley • couple • us
8
Great!
Pros:

It was clean and organized. Close to what we needed. Breakfast was good and hot tub was sooo nice.

Cons:

Some of the young boys running around the hotel, but the staff took care of it and asked them to stop multiple times.

2026-05-05 • via Nuitee
I
Ina • family_with_children • us
9
2026-03-21 • via Nuitee
J
Josh • family_with_children • us
3
When did Holiday Inns get this bad?
Pros:

Location

Cons:

Pushy staff, disgustingly dirty rooms and phones that didnt work.

2026-03-21 • via Nuitee
S
Sharon • solo_traveller • us
10
Pros:

Friendly people and helpful

2026-03-21 • via Nuitee
K
Katie • family_with_children • us
6
2026-03-02 • via Nuitee
B
Bejarano • couple • us
10
2026-02-24 • via Nuitee
P
Peterson • solo_traveller • us
10
Pros:

Breakfast pool and whirlpool staff

Cons:

Noth8ng

2026-01-30 • via Nuitee
T
TRACY • couple • us
10
It was all good
Pros:

The location was convenient, and at a good

Cons:

We had to leave before breakfast, it Would have been nice to grab something for free since we weren't gonna be there for breakfast

2026-01-23 • via Nuitee
S
Shawna • couple • us
6
Cons:

The light outside the hotel, was keeping our room light all night. The hot tub wasn't hot, the bed was hard.

2026-01-20 • via Nuitee
A
Akbar • solo_traveller • us
10
2026-01-20 • via Nuitee