Hilton Helsinki Strand

Great location - walking distance to a bus line and an excellent public market, and overlooking the water. The bathroom was modern and clean, bed was comfy and room offered plenty of space.

Neither the Hilton App nor the hotel itself warned us when we parted with €1000 for a 4 night stay that there was harbour building work right outside the hotel. Having paid extra for an upgraded room with a sea view, all we actually saw was a construction site next to the water. On week day morning we were woken a 6am by enormous bangs as the builders dropped rocks into the back of a lorry.
Obviously this ruined what should have been a relaxing holiday visit to Helsinki.
The hotel have responded to my feed back with just a “sorry” which to me represents the actual care and probably why this intrusive building is never mentioned anywhere.
Bedding should have been changed every 3 days too but wasn’t.
Upon arrival in the room there were no spoons/stirrers, a dirty used mug left on the side, conditioner bottle empty in the bathroom.
Anyone planning to go here soon needs to avoid until the building work on the harbour is complete as the very early noise is unacceptable and just a shame Hilton won’t advise you of it.

A szálloda környéke, a tisztaság, a személyzet és a reggeli az elvárásoknak megfelelő volt. Azonban mindent figyelembe véve a szálloda az 5 csillagos (*****) szintet véleményem szerint nem érte el, egy jó erős 4 csillagos (****) holenek felelt meg - saját tapasztalatok alapján.

Avoid this hotel whilst there are works in the dock. The hotel did not warn us. Certainly don’t book a “Sea View” room. The digger below your window (before 07.00 AM) Monday to Friday will destroy your sleep. Response from hotel “oh it’s so they can have a nice weekend”. During the day the noise of the digger dredging the dock will be continually with you over the “sea” view. The air con does not work. The WiFi is unreliable. The hotel looks tired and needs a thorough renovation throughout. The waiter serving cocktails did not understand the requests and had to be helped by a colleague. All these were raised with the hotel - during - on leaving - responding to request for feedback after arriving home - so will not be new feedback for them. But expect the “the City did not warn us about the works” repeat response. They could have: warned in advance / moved our room / offered a service / considered any other option available to them at their wish. Nothing. Nada. Not interested. “Thanks for letting us know”. So consumers: you decide.

Aamiainen oli hyvä ja monipuolinen.Sijainti myös hyvä.Huone oli tilava.

Nice swimming pool

Ravintola- ja aamiaishenkilökunta olivat todella ammattitaitoisia ja loistavia ammatissaan.
Aaamupala sekä ruoka hotellin ravintolassa olivat maittavia, suosittelen.

Great location, friendly stuff

The location is excellent! That’s about the only thing this place has going for it. The staff was not very welcoming upon checking in. They didn’t even welcome us for being diamond members. As I entered the hotel I noticed the dirty outside facade and tattered Hilton flag. We were given a low floor with no upgrades available. The elevator door buttons were sticky and gross, the floor appeared to not be vacuumed or cleaned in a very long while as well as a disturbing amount of gross water marks on the glass elevator. We assented quickly to the 4 th floor. Not the executive floor we should have been placed on and as I exited the elevator I began to sneeze and couldn’t stop. The layer of dust that greeted me upon exited was appalling. Apparently, this hotel cannot reach certain areas and therefore chooses not to clean them on any level. I noticed the same on floor 7 when visiting the executive lounge which was small and cramped and the pool/sauna. Needless to say. I tried to spend most of my days out exploring instead of in a dust filled hotel where my allergies were quite uncontrollable. This was not the Hilton experience I expected not deserve for the money time and effort I am using for my holiday.

The hotel is dirty. The staff were rude “you booked on points” and the hotel is a great location so it was packed, and the staff could care less. “It is summer” “we are busy” “no upgrade” even though as Hilton Diamond I booked six months in advance I was given a small room on a low floor and no recognition for status. The property was dirty and uncouth and the pool was ICE cold not useable. The “executive lounge” was a joke. Do not stay here.

The rooms are nice and clean. The bed linnen is really nice. Check out time is noon.