Kinbe Hotel Boutique

Hotels
8.3 (729 reviews)
Calle 10 norte entre 1 y 5 Avenida, Playa del Carmen, QROO, 77710 , Playa del Carmen , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
Garden
Laundry
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Review Highlights

Pros:
Excellent central location
Friendly, helpful staff (24h reception; specific praise for Marie/Mary)
Generally very clean rooms
Comfortable beds and some rooms with terraces
Rooftop and pool available
Interior garden and beach proximity
Towels for pool/beach provided
In-room safe and fridge mentioned
Bakery nearby (Les Amis) praised
Cons:
Nighttime noise from nearby bars/clubs (Coco Bongo) affecting rooms
Sargassum (seaweed) smell in area at times
Isolated cleanliness/room issues (moldy smell, cockroaches)
Small bathrooms in some rooms
Occasional hot water/AC problems
Strict 3pm check-in enforced for at least one guest
Pool uniformly deep (around 6ft) — not ideal for non-confident swimmers
Some rooms/areas appear worn and could use maintenance

Categories

Cleanliness
8.9
Multiple guests praise strong cleanliness ("Propreté irréprochable", "limpieza de 10"); however isolated issues reported (cockroaches in one room, moldy smell for another guest), so overall very good with a few exceptions.
Service
9.4
Consistently positive comments about staff (friendly, professional, 24h reception, specific praise for Marie/Mary who recovered a phone). A small complaint about enforced 3pm check-in in one case, but service is overall a clear strength.
Location
8
Repeatedly noted as excellent and central (near beach, restaurants, Starbucks, nightlife), handy for sightseeing and partying; negatives include nighttime noise from nearby venues and occasional sargassum odor affecting the area.
Room Quality
7.4
Rooms are described as comfortable, with terraces, safe and fridge in some cases, but several guests report small bathrooms, slow AC, occasional moldy smells and at least one cockroach — mixed quality with notable downside reports.
Amenities
8.6
Good amenities mentioned: rooftop, pool, towels available for pool/beach, 24h reception, in-room fridge/safe. Pool depth and lack of shallow area noted as a downside for some swimmers.
Value for Money
8.6
At least one guest explicitly cites excellent value ("rapport qualité prix"); others comment on general Playa del Carmen prices (city-level pricing) but not the hotel's value, so overall perceived as good value.
Food and Beverage
8.3
Hotel food/beverage offerings are not widely discussed; nearby bakery (Les Amis) is highlighted positively. Assigned target rating due to limited direct mentions.
Overall Experience
7.2
Overall impressions are mixed: many guests enjoyed friendly staff, cleanliness and location, while recurring negatives (noise at night, sargassum smell, occasional room issues like mold/cockroaches and small bathrooms) temper the stay — resulting in a solid but not outstanding overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 23:12

Property Description

Luxurious Beachside Location
This stylish hotel is a mere 50 meters away from the sandy beach in Playa del Carmen, offering easy access to shopping, dining, and nightlife.

Tranquil Garden Oasis
Kinbe Hotel boasts a lush garden setting, providing a serene atmosphere for guests to unwind. The impressive lobby and cozy guestrooms ensure a comfortable stay, while the inviting pool with a beautiful waterfall is perfect for a refreshing dip.

Convenient Amenities
Hotel Kinbe goes the extra mile by offering complimentary coffee, apples, and water upon check-in. The 24-hour multilingual front desk staff are always ready to assist with local information, and guests can indulge in relaxing in-room massages after a day of exploration.

Book now to experience the perfect blend of luxury and relaxation at Kinbe Hotel.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note that the credit card which is used to make the reservation needs to be shown upon check in.
The name of the booker needs to be the same as the name on the credit card.
If this is not possible please contact the hotel in advance for a third party authorization form.

No parking area available at the hotel.
No accessible rooms available at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.3
Based on 729 reviews
Cleanliness: 8.9
Service: 9.4
Location: 8
Room Quality: 7.4
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.3
Overall Experience: 7.2
F
Francesco • couple • it
10
2026-08-28 • via Nuitee
S
Santiago • couple • pe
10
Placentera
Pros:

La educación y amabilidad del personal

Cons:

Todo me encantó

2026-08-26 • via Nuitee
N
Noam • extended_group • il
8
Pros:

The location is incredible! The rooms are clean and the staff are friendly.

Cons:

There’s no option to fill water bottles.

2026-08-25 • via Nuitee
F
Francesco • couple • it
10
2026-08-24 • via Nuitee
M
Marie-Morgane • solo_traveller • fr
7
2026-08-23 • via Nuitee
G
Georg • solo_traveller • at
8
2026-08-22 • via Nuitee
E
Erika • couple • co
8
El lugar es lindo y tiene la mejor ubicación
Pros:

Ubicación y atención en la Recepción de Mary

Cons:

Ducha con fuga de agua, olor

2026-08-20 • via Nuitee
M
mendez escobar • solo_traveller • mx
9
Pros:

La ubicación

Cons:

El. Tamaño de la habitación

2026-08-18 • via Nuitee
B
barbo • solo_traveller • fr
10
Pros:

Le personnel est adorable surtout mery

Cons:

Ras

2026-08-17 • via Nuitee
F
Francisco • couple • mx
9
muchos formulismo para hacer el check inn
Pros:

la ubicación, la alberca.

Cons:

Que el control del aire acondicionado funcionara ..... estaba muy frio en la noche y no se podia subir ni bajar, la puerta del baño no se podia cerrar.
El otro punto que no me gusto fue que me pidieran copia de mi ID así como el de mi acompañante y al final al hacer el check out me dieran las copias de mis ID.
Que mi acompañante tuviera que firmar tambien.

2026-08-10 • via Nuitee
J
JAVIER • family_with_children • es
8
Viaje familiar de ocio
Pros:

La ubicación

Cons:

El mando de la tele no funcionaba y no lo arreglaron

2026-08-07 • via Nuitee
T
Teddy • couple • fr
10
Parfait
Pros:

Hôtel parfait !
Le personnel est parfait !
Marie est très professionnelle !
Emplacement parfait, chambre parfaite, je reviendrais avec plaisir

2026-07-25 • via Nuitee
A
Almudena • solo_traveller • es
9
2026-07-24 • via Nuitee
• couple • us
10
2026-07-21 • via Nuitee
M
Mario • solo_traveller • sv
10
2026-07-20 • via Nuitee
T
Tair • couple • il
8
2026-07-19 • via Nuitee
H
Harold • solo_traveller • us
9
2026-07-16 • via Nuitee
P
Payal • solo_traveller • us
9
I had a great time!
2026-07-12 • via Nuitee
A
ANE • solo_traveller • es
9
Hotel recomendable!
Pros:

Ubicación muy buena, habitaciones comodas y limpias, el personal muy amable. Llegamos a la mañana antes de la entrada y no nos pusieron pegas por dejar las maletan guardadas.

Destacar tambien la panadería que tiene en frente (Les Amis) acercar a comer sus bocatas merece mucho la pena!!👌🏻👌🏻

Cons:

Alrededores tiene varios bares y a la noche se escucha el jaleo... Pero el hotel ofrece tapones en la habitación, asi que bien!

2026-07-11 • via Nuitee
M
Max • couple • fr
7
Excellent rapport qualité prix.
Pros:

Un super accueil et une réception ouverte H24.
Une très belle chambre avec terrasse. Le coffre/ le réfrigérateur.

Cons:

La localisation : quartier très bruyant jusqu'à 3h du matin, même si le bruit est très atténué dans la chambre.
En fonction de la saison, l'odeur des sargasses en décomposition !!!

2026-07-09 • via Nuitee