Kinbe Hotel Boutique

Hotels
8.3 (729 reviews)
Calle 10 norte entre 1 y 5 Avenida, Playa del Carmen, QROO, 77710 , Playa del Carmen , MX

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
Garden
Laundry
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Review Highlights

Pros:
Excellent central location
Friendly, helpful staff (24h reception; specific praise for Marie/Mary)
Generally very clean rooms
Comfortable beds and some rooms with terraces
Rooftop and pool available
Interior garden and beach proximity
Towels for pool/beach provided
In-room safe and fridge mentioned
Bakery nearby (Les Amis) praised
Cons:
Nighttime noise from nearby bars/clubs (Coco Bongo) affecting rooms
Sargassum (seaweed) smell in area at times
Isolated cleanliness/room issues (moldy smell, cockroaches)
Small bathrooms in some rooms
Occasional hot water/AC problems
Strict 3pm check-in enforced for at least one guest
Pool uniformly deep (around 6ft) — not ideal for non-confident swimmers
Some rooms/areas appear worn and could use maintenance

Categories

Cleanliness
8.9
Multiple guests praise strong cleanliness ("Propreté irréprochable", "limpieza de 10"); however isolated issues reported (cockroaches in one room, moldy smell for another guest), so overall very good with a few exceptions.
Service
9.4
Consistently positive comments about staff (friendly, professional, 24h reception, specific praise for Marie/Mary who recovered a phone). A small complaint about enforced 3pm check-in in one case, but service is overall a clear strength.
Location
8
Repeatedly noted as excellent and central (near beach, restaurants, Starbucks, nightlife), handy for sightseeing and partying; negatives include nighttime noise from nearby venues and occasional sargassum odor affecting the area.
Room Quality
7.4
Rooms are described as comfortable, with terraces, safe and fridge in some cases, but several guests report small bathrooms, slow AC, occasional moldy smells and at least one cockroach — mixed quality with notable downside reports.
Amenities
8.6
Good amenities mentioned: rooftop, pool, towels available for pool/beach, 24h reception, in-room fridge/safe. Pool depth and lack of shallow area noted as a downside for some swimmers.
Value for Money
8.6
At least one guest explicitly cites excellent value ("rapport qualité prix"); others comment on general Playa del Carmen prices (city-level pricing) but not the hotel's value, so overall perceived as good value.
Food and Beverage
8.3
Hotel food/beverage offerings are not widely discussed; nearby bakery (Les Amis) is highlighted positively. Assigned target rating due to limited direct mentions.
Overall Experience
7.2
Overall impressions are mixed: many guests enjoyed friendly staff, cleanliness and location, while recurring negatives (noise at night, sargassum smell, occasional room issues like mold/cockroaches and small bathrooms) temper the stay — resulting in a solid but not outstanding overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 23:12

Property Description

Luxurious Beachside Location
This stylish hotel is a mere 50 meters away from the sandy beach in Playa del Carmen, offering easy access to shopping, dining, and nightlife.

Tranquil Garden Oasis
Kinbe Hotel boasts a lush garden setting, providing a serene atmosphere for guests to unwind. The impressive lobby and cozy guestrooms ensure a comfortable stay, while the inviting pool with a beautiful waterfall is perfect for a refreshing dip.

Convenient Amenities
Hotel Kinbe goes the extra mile by offering complimentary coffee, apples, and water upon check-in. The 24-hour multilingual front desk staff are always ready to assist with local information, and guests can indulge in relaxing in-room massages after a day of exploration.

Book now to experience the perfect blend of luxury and relaxation at Kinbe Hotel.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note that the credit card which is used to make the reservation needs to be shown upon check in.
The name of the booker needs to be the same as the name on the credit card.
If this is not possible please contact the hotel in advance for a third party authorization form.

No parking area available at the hotel.
No accessible rooms available at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.3
Based on 729 reviews
Cleanliness: 8.9
Service: 9.4
Location: 8
Room Quality: 7.4
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.3
Overall Experience: 7.2
F
Fabiola • family_with_children • mx
10
Excelente opción
Pros:

La ubicación está increíble, el personal es muy amable y el hotel es muy bonito y cómodo

2026-10-24 • via Nuitee
A
Alba • solo_traveller • gb
7
Pros:

Varios de los recepcionistas eran muy amables y atentos dando recomendaciones

Cons:

Dije que no pasaran a limpiar, y pasaron a cambiar basuras y hacer suelos, yo tenía toda mis cosas por la habitación y eso me hizo sentirme muy insegura 🥲

2026-10-20 • via Nuitee
C
Chan • family_with_children • mx
8
Pros:

La habitación es cómoda

Cons:

El baño tenía un olor como a caño, aunque estaba prendida la ventilación aún así se sentía...es lo único que no me gustó, fuera de eso todo bien

2026-10-17 • via Nuitee
P
Pasquale • family_with_children • ca
8
Value boutique hotel
Pros:

Boutique Hotel in the heart of Playa Del Carmen. Surrounded by restaurants, clubs, shops and beautiful beaches. Exceptional staff.

Cons:

Rooms were not sound proof. Very noisy at night (The hotel provided ear plugs). The room was tight. Bathroom was small. Wifi was hit or miss. TV signal worked on occasion and was very small. Beds and mattress were old and uncomfortable. Rooms need to be updated.

2026-10-17 • via Nuitee
A
Ana Karen • family_with_children • mx
10
Grata experiencia
Pros:

La habitación cómoda. La ubicación excelente. Silencio. Personal amable.

2026-10-15 • via Nuitee
S
Sarah • couple • us
8
Very nice and comfortable. Close to everything and affordable.
Pros:

Clean room. A/c worked well. Nice pool and friendly staff.

Cons:

No potable water in the rooms and the water kettle didn’t work. There should at least be a place to fill water bottles in the lobby or something.

2026-10-11 • via Nuitee
W
William • couple • cr
9
Pros:

Excelente ubicación y limpio

Cons:

La “suite” da a la calle y hay mucho ruido

2026-09-17 • via Nuitee
W
William • extended_group • cr
9
2026-09-17 • via Nuitee
V
vianney Falcón • solo_traveller • mx
10
Pros:

El personal muy amable, habitaciones limpias y con buen espacio

2026-09-14 • via Nuitee
V
Vallejo • solo_traveller • mx
10
2026-09-13 • via Nuitee
K
Kenia • couple • mx
10
Agradable
Pros:

Ubicación muy buena y mucha limpieza y amabilidad

Cons:

Sin estacionamiento

2026-09-12 • via Nuitee
M
Muñoz • solo_traveller • mx
9
2026-09-08 • via Nuitee
L
Lorenzo • couple • it
8
2026-09-07 • via Nuitee
R
Rosa • couple • it
7
Pros:

La posizione

2026-09-05 • via Nuitee
A
Alessia • couple • it
9
Ottimo!
Pros:

Posizione centralissima alla movida, spiaggia, porto.
Noi abbiamo preso il loft e devo dire una camera super carina con soppalco. Reception 24/24h con staff gentile

Cons:

Niente. La struttura fornisce i tappi per le orecchie perché nonostante l’hotel sia in una traversa del viale centrale, qualche locale mette comunque musica fino a tardi. Non é un difetto, Playa del Carmen é così :)

2026-09-02 • via Nuitee
F
Francesco • couple • it
10
2026-08-28 • via Nuitee
S
Santiago • couple • pe
10
Placentera
Pros:

La educación y amabilidad del personal

Cons:

Todo me encantó

2026-08-26 • via Nuitee
N
Noam • extended_group • il
8
Pros:

The location is incredible! The rooms are clean and the staff are friendly.

Cons:

There’s no option to fill water bottles.

2026-08-25 • via Nuitee
F
Francesco • couple • it
10
2026-08-24 • via Nuitee
M
Marie-Morgane • solo_traveller • fr
7
2026-08-23 • via Nuitee