Hotel Arcadia

Hotels
7.9 (2652 reviews)
Via Alamanni 35 (Black) , Florence , IT

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Room service
Heating
Terrace
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Excellent location near train/tram and close to city center
Friendly, helpful staff (several mentions of Emanuel/Emanuelle)
Good value for money and suitable for groups/transit stays
Rooms cool/air-conditioned and generally clean
Free/ample breakfast reported by some guests
Cons:
Serious elevator incident reported (safety and smell issue) and limited elevator/stair access concerns
Inconsistent breakfast quality (stale or poorly replenished items)
Worn mattress and some bedding cleanliness issues reported
Hotel frontage/signage inconspicuous — hard to find entrance
Limited amenities (missing small items like toaster) and occasional comfort issues (AC direction)

Categories

Cleanliness
7.5
Generally described as clean and well maintained by multiple guests, but there are serious isolated issues (dirty/smelly blankets, mattress concerns, and one report of sewage smell in the elevator area).
Service
9
Staff repeatedly praised (Emanuel/Emanuelle and others described as friendly, helpful and accommodating), though one review reports an unhelpful response during an elevator emergency.
Location
9
Consistently noted as excellent and very close to train/tram/center; only minor negatives are that the frontage/sign is inconspicuous and the entrance can be easy to miss.
Room Quality
7.2
Rooms described as adequate, cooled well and acceptable for the price, but some guests reported worn mattresses and AC positioning issues affecting comfort.
Amenities
6.8
Basic amenities noted (e.g., elevator, free breakfast), but the elevator incident and missing small items (toaster) and limited facilities lower this score.
Value for Money
8.9
Multiple guests explicitly mention good value/quality-price ratio and satisfaction given the price, especially for groups and transit stays.
Food and Beverage
6.8
Mixed feedback: several guests enjoyed an extensive breakfast, but there are multiple complaints about poor/inconsistently replenished or stale items and generally weak breakfast on some days.
Overall Experience
8
Overall positive for convenience, staff and value, with some negative outliers (notably the elevator incident and occasional cleanliness/comfort issues) that temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 23:40

Property Description

Prime Location near Santa Maria Novella Station
Hotel Arcadia, just 100 metres from Santa Maria Novella Station, offers convenience and accessibility to its guests. Within walking distance to Fortezza da Basso Convention Centre, this modern hotel is ideal for both business and leisure travelers.

Modern Amenities for Comfort
Renovated in 2013, Hotel Arcadia provides guests with updated rooms featuring remote-controlled air conditioning, LCD TV, and a luxurious Carrara marble bathroom. The well-stocked minibar ensures a comfortable stay, while the 24-hour reception and bar cater to guests' needs at all times.

Explore Florence with Ease
Conveniently located near transport links, guests can easily explore Florence's attractions, including the iconic Florence Cathedral. With buses running frequently from the station, discovering the historic center is hassle-free.

Experience comfort and convenience at Hotel Arcadia - book your stay now!

Important information:

A surcharge of EUR 50 applies for arrivals after check-in hours. All requests for late arrival are subject to confirmation by the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLR

Location

Guest Reviews

7.9
Based on 2652 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 7.2
Amenities: 6.8
Value for Money: 8.9
Food and Beverage: 6.8
Overall Experience: 8
N
NAZIM • family_with_children • tr
7
Merkezi nostaljik bir otel
Pros:

Merkezi konumda bir otel. Otele ait otopark yok ama anlaşmalı bir otopark var otele 600 m uzaklıkta. Otelin olduğu cadde den metro geçiyor , araçla geldiğinizde dikkatli olmakta fayda var. Kahvaltısı güzel ve yeterli. 2 aile çocuklu olarak tek gece konaklama yaptık. Genel olarak memnun kaldık

Cons:

Tesise ait park yeri olmaması

2026-10-31 • via Nuitee
A
Alexandra • couple • pt
10
Pros:

A simpatia dos funcionários, a limpeza e localização

2026-10-31 • via Nuitee
V
viviana andrea • solo_traveller • cl
7
Regular
Pros:

Nada

Cons:

La habitación en tamaño está bien, el tema es que el aseo de los baños no es bueno. El lavamanos no estaba limpio, aplican un limpiador en el wc muy fuerte el olor, desagradable!. Se salía el agua del wc cada vez que se tiraba la cadena del estanque.
El hotel no califica de 3 estrellas, está sobrevalorado, partiendo que el letrero es pésimo, hay que subir medio piso con las maletas para llegar al ascensor, la puerta de entrada del hotel tiene el vidrio trizado.
Mientras uno toma desayuno, la persona encargada del servicio está lavando la loza o vajilla con la puerta abierta, se siente todo el ruido del agua.
Si el hotel espera llegar a 3 minutos estrellas debe considerar los comentarios de sus clientes.
Saludos
Viviana de Chile

2026-10-31 • via Nuitee
O
Oana • family_with_children • ro
8
2026-10-30 • via Nuitee
P
Péter • family_with_children • hu
9
2026-10-28 • via Nuitee
B
BERTE • solo_traveller • it
7
2026-10-28 • via Nuitee
C
Cristian 🇨🇱 • solo_traveller • cl
7
Pros:

Su ubicación a la estación de trenes es espectacular...

Cons:

Es un hotel clásico pero debiera tener sus instalaciones más modernas y mejor presentadas

2026-10-28 • via Nuitee
P
paolo • couple • it
6
Quando sono stato l’ho trovato un po’ caro
Pros:

Zona stazione Santa Maria Novella, quindi comoda per gli spostamenti.

Cons:

Difficile da individuare, è all’interno di uno stabile

2026-10-27 • via Nuitee
F
Francesca • solo_traveller • it
9
Pros:

Personale accogliente e disponibile, ottima posizione per chi deve frequentare la zona della stazione, camera semplice ma pulita e organizzata.

2026-10-27 • via Nuitee
J
JANAÍNA • extended_group • br
7
2026-10-27 • via Nuitee
P
Palmyrex • couple • it
8
Vacanza comoda
Pros:

Ottima colazione e posizione favorevole, fermata del tram da e verso aeroporto di fronte hotel

2026-10-27 • via Nuitee
L
Ludovico • couple • it
5
2026-10-26 • via Nuitee
I
Isabel • family_with_children • pt
5
2026-10-26 • via Nuitee
B
Berkay • couple • tr
8
2026-10-25 • via Nuitee
J
Julie • family_with_children • fr
8
Hôtel proche gare donc un peu bruyant mais confort correct
Pros:

Hôtel situé à proximité de la gare, possibilité de laisser ses bagages si besoin.
Personnel très sympathique et accueillant.

Cons:

La proximité de la gare et de la ligne de tram rend l’hôtel un peu bruyant.

2026-10-25 • via Nuitee
D
Daniela • solo_traveller • bg
10
2026-10-25 • via Nuitee
C
Celso • couple • br
9
2026-10-24 • via Nuitee
M
Maria Cristina • extended_group • it
8
Pros:

La disponibilità dello staff, la colazione e la posizione

2026-10-24 • via Nuitee
Özer • solo_traveller • tr
8
Şehir merkezine ve bir sonraki seyahatim için özellikle tren garına yakın olması sebebiyle tercih ettim. Floransa’yı ziy
Pros:

Şehir merkezine ve tren garına yakın olması en beğendiğim özelliğiydi.

Cons:

Banyo’daki koku pek hoşuma gitmedi.

2026-10-23 • via Nuitee
A
annalisa • solo_traveller • it
8
Pros:

ottima la posizione di fianco alla stazione, personale gentile e disponibile

2026-10-23 • via Nuitee