Holiday Inn Express Hotel & Suites Memphis Southwind by IHG

Hotels
•
Holiday Inn Express
8.2 (503 reviews)
4068 Stansell Court , Memphis , US
+1 901-309-6474

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Business center
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Very clean rooms (many mentions)
Good, hot and varied breakfast
Comfortable beds
Friendly and fast front-desk staff
Convenient/good location
Spacious/modern rooms
Good price/value for many guests
Cons:
Inconsistent housekeeping (missed cleans, trash, missing sheets)
Noisy A/C in some rooms
Deposit refund delays and unexpected charges (early check-in fee, damage charge)
Pool issues: closed at times and safety/behavior concerns
No on-site restaurant/bar or hot tub for some guests
Elevator out of order / accessibility concerns
Bathroom cleanliness/size issues (hair on floor, small bathrooms)

Categories

Cleanliness
8.1
Many guests praise rooms as very clean, but there are multiple reports of missed housekeeping (trash left, ran out of toilet paper), hair on bathroom floors, and areas not vacuumed.
Service
7.9
Staff are frequently described as friendly and check-in fast, but there are notable service failures: unfulfilled requests (towels/pillows), poor customer service in some cases, and issues with deposit handling/charges.
Location
8.6
Several reviewers call the location ideal or convenient and note recent renovations; a few mention being tucked away or having no view but overall location sentiment is positive.
Room Quality
8
Rooms are often described as comfortable, modern and spacious with comfy beds, but some guests report noisy A/C, small bathrooms, insufficient lamps, and occasional missing sheets/setup issues.
Amenities
7.6
Breakfast amenities are strong, but other amenities have mixed feedback: pool sometimes closed or has safety/behavior concerns, no restaurant/bar or hot tub for some guests, and elevator issues reported.
Value for Money
8.2
Many guests say the price was right and good value, though a number complained about unexpected fees (early check-in charge, damage charge) and deposit delays which hurt perceived value for some.
Food and Beverage
8.9
Breakfast is repeatedly praised (hot, fresh, many options) and included for many guests; a few found the breakfast merely fair or missed it, but overall F&B sentiment is strongly positive due to the breakfast.
Overall Experience
8.3
Overall stays are described as very good to fantastic by many guests with repeat-stay intent; issues with housekeeping, certain service failures, and some amenity problems temper an otherwise positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location
Located just a 20-minute drive from the FedEx World Headquarters, the Holiday Inn Express Hotel & Suites Memphis Southwind offers a free local area shuttle service, making it a convenient choice for business travelers.

Comfortable Accommodations
Guests at the Memphis Southwind Holiday Inn Express can enjoy spacious rooms equipped with microwaves and mini-refrigerators, ensuring a comfortable stay. Additionally, free Wi-Fi is available throughout the property.

Relaxation Amenities
After a busy day, guests can unwind at the on-site fitness center or take a refreshing dip in the outdoor pool, providing the perfect way to relax during your stay.

Book your stay at the Holiday Inn Express Hotel & Suites Memphis Southwind for a convenient and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

8.2
Based on 503 reviews
Cleanliness: 8.1
Service: 7.9
Location: 8.6
Room Quality: 8
Amenities: 7.6
Value for Money: 8.2
Food and Beverage: 8.9
Overall Experience: 8.3
W
Weikang • couple • sg
9
2026-11-07 • via Nuitee
K
Kacy • family_with_children • us
10
2026-11-05 • via Nuitee
K
Kacy • family_with_children • us
10
2026-11-05 • via Nuitee
K
Kacy • family_with_children • us
10
2026-11-05 • via Nuitee
B
Ball • couple • us
10
Clean, comfortable, close to dining, will stay the next time I have to make a trip to Memphis
Pros:

Very nice and clean

Cons:

I have no complaints

2026-11-04 • via Nuitee
K
Kimberlee • couple • us
9
I am glad I decided to stay here!
Pros:

My room was very clean. Enjoyed the breakfast, however I was looking for some bacon and potatoes each morning. Staff was very courteous and always available if you need something.

Cons:

I didn't have any dislikes!

2026-11-02 • via Nuitee
M
Mattie • solo_traveller • us
10
Always enjoy my stay here
Pros:

Nice clean and quiet .love the coffee in room amenities

Cons:

Parking was limited

2026-11-01 • via Nuitee
B
Blair • couple • us
10
2026-10-31 • via Nuitee
K
Karing • family_with_children • us
9
2026-10-27 • via Nuitee
B
Brian • family_with_children • us
9
2026-10-24 • via Nuitee
K
Kathy • extended_group • us
10
2026-10-23 • via Nuitee
S
Shirley • family_with_children • us
8
2026-10-22 • via Nuitee
R
Rossouw • couple • za
10
Fantastic!
Pros:

It’s absolutely perfect. Clean, comfortable and great breakfast.

2026-10-21 • via Nuitee
D
Demeteria • couple • us
10
Pros:

Our stay was great.

2026-10-21 • via Nuitee
P
Pam • couple • us
9
Overall ok, good breakfast.
Pros:

Friendly staff and the room was clean.

Cons:

The A/C unit was very noisy.

2026-10-20 • via Nuitee
D
deidra • extended_group • us
1
Pros:

It was quiet

Cons:

Customer service

2026-10-19 • via Nuitee
D
Douglas • couple • us
9
Definitely stay again
Pros:

Everything

Cons:

N/A

2026-10-18 • via Nuitee
N
Nakeilah • couple • us
10
2026-10-17 • via Nuitee
S
Solomon • solo_traveller • us
7
2026-10-17 • via Nuitee
A
ANETTA • family_with_children • us
8
Pros:

We liked having breakfast included in costs.

Cons:

Didn't have a restaurant or bar as with previous Holiday Inn & Suites that we stayed at. Room was not cleaned during stay-we had a lot of trash, ran out of toilet paper, and did not have anyone "pick up" daily.

2026-10-13 • via Nuitee