Douglas Inn & Suites

Hotels
8.3 (1031 reviews)
2600 Westside Drive Northwest , Cleveland , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Great location
Spacious rooms
Cons:
Poor breakfast quality
Some cleanliness issues
Noise from other guests

Categories

Cleanliness
8.09
Many guests noted the rooms were clean and newly remodeled, but some complained about dirty conditions.
Service
8.86
Guests frequently praised the friendly and helpful staff.
Location
8.6
Convenient location close to the expressway was highlighted by several reviews.
Room Quality
8.25
Rooms were described as nice, spacious, and recently updated.
Amenities
8.08
Basic amenities were available, although some guests found breakfast lacking.
Value for Money
8.54
Guests felt they received good value for the price paid.
Food and Beverage
7.59
Breakfast quality was criticized, with several guests expressing disappointment.
Overall Experience
8.36
Overall, guests had a pleasant stay, though some specific issues were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:46

Property Description

Convenient Location
Situated off Interstate 75, Douglas Inn & Suites in Cleveland, Tennessee offers easy access for travelers. Just a short drive from Lee University and Cleveland city center, with Chattanooga within reach, convenience is at your doorstep.

Comfortable Accommodations
Each guest room at Douglas Inn & Suites is thoughtfully equipped with modern amenities including free Wi-Fi, cable TV, microwave, fridge, and coffee-making facilities. The rooms, featuring a cozy seating area with a recliner, provide a comfortable retreat for guests.

On-Site Facilities
Guests can enjoy complimentary access to the fitness room and business center during their stay, adding convenience and value to their visit.

Book your stay at Douglas Inn & Suites now for a seamless blend of convenience and comfort.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.3
Based on 1031 reviews
Cleanliness: 8.09
Service: 8.86
Location: 8.6
Room Quality: 8.25
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 7.59
Overall Experience: 8.36
S
Shelly couple us
8
Friendly and helpful staff.
Pros:

Close to our destination and the price very affordable

Cons:

Clean, well kept

2026-06-27 via Nuitee
J
Jeffrey family_with_children us
9
Great value and clean !
Pros:

Price and location

Cons:

N/a

2026-06-22 via Nuitee
D
Deborah family_with_children us
7
2026-06-20 via Nuitee
T
Tyler solo_traveller us
8
Pros:

Value& location

2026-06-19 via Nuitee
G
Genny Erdmann family_with_children us
7
It was priced right, but I wouldn't stay again
Pros:

The rate and location were great!

Cons:

The desk chair was jenky, the bed was creaky. Breakfast was a complete disappointment, no meat at all. The bathroom door had a lock on the outside!?!

2026-06-19 via Nuitee
C
Christopher family_with_children us
8
Great place to stay in Cleveland!
Pros:

Clean, comfortable, and pleasant place to stay. We spent a night and were very pleasantly surprised at the hotel and the staff. Lovely people!

Cons:

The door on one of our rooms had a terrible sticking problem.

2026-06-18 via Nuitee
C
Carrington solo_traveller us
8
Pros:

It's was quite. The bed comfortable and clean.

2026-06-18 via Nuitee
W
Wade family_with_children us
5
Pros:

Upon arriving at the hotel, the staff was very friendly and welcoming. The location was convenient for where we needed to be throughout the weekend.

When we got to our room, I noticed there was some residue and marks on the outside of the door that could have been wiped down during cleaning. Once inside, the room was decent overall. It was clear that some updates had been made, which were very nice and helped give the room a refreshed appearance. However, the floor could have been swept more thoroughly.

The bathroom appeared to have been recently renovated, which was a nice touch, but unfortunately, the cleanliness did not match the updates. The bathroom floor looked like it had not been cleaned properly and had noticeable dirt and buildup from previous guests. Given the renovations, I feel that maintaining the cleanliness of the bathroom should be a priority.

We were pleased to find a refrigerator and microwave in the room, which was definitely a bonus and added convenience to our stay.

Overall, our stay was pleasant. Unfortunately, we were unable to take advantage of the breakfast because we had early mornings and needed to leave for baseball games each day. Despite a few cleanliness concerns, the friendly staff and convenient location made for an enjoyable weekend.

Cons:

The only thing I did not care for was the cleanliness of some areas of the room. The outside of our room door could have been wiped down, and I wish the floors, particularly in the bathroom, had been cleaned more thoroughly. Other than that, we had a pleasant stay.

2026-06-15 via Nuitee
K
Kimberly solo_traveller us
10
Pros:

Close to everything

Cons:

Breakfast wasn't that good

2026-06-11 via Nuitee
K
Ken couple ca
6
2026-06-10 via Nuitee
S
Scott family_with_children us
8
2026-06-09 via Nuitee
A
Amanda couple us
10
2026-06-04 via Nuitee
A
Amanda couple us
10
2026-06-04 via Nuitee
G
Gabor-De La Rosa couple us
10
2026-06-04 via Nuitee
A
Adesola solo_traveller za
5
It was alright
Pros:

I liked that it was affordable. I liked that it was located conveniently close to many shopping centers. I liked that it was close to LEE university.

Cons:

I did not like the fact that the room was stuffy and smelt like someone had just smoked in it. My nose got congested after a few hours in the room, and i found myself waking up through the night struggling to breathe through my nostrils.

2026-06-04 via Nuitee
A
Amanda couple us
10
2026-06-03 via Nuitee
H
H. solo_traveller us
9
Pros:

Close to venues we were attending a wedding.

2026-05-31 via Nuitee
R
Robert couple us
8
2026-05-26 via Nuitee
G
Gustavo solo_traveller us
5
2026-05-26 via Nuitee
S
Smith couple us
6
Very good for the price. Good staff a lot of discretion.
Pros:

Discrete no one disturb you

Cons:

The carpet in the room was a little bit smelly

2026-05-22 via Nuitee