Residence Inn by Marriott Chicago Oak Brook

Hotels
•
Residence Inn
8.1 (157 reviews)
790 Jorie Boulevard , Oak Brook , US
+1 630-571-1200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean, neat rooms
Friendly and helpful staff (Spanish‑speaking available)
Cozy, home‑like feel
Hot showers/bath
Quiet and safe property
Easy access
Standout staff member (Galli)
Cons:
Uncomfortable beds/sofa bed in some rooms
Breakfast basic/repetitive and limited (no bacon mentioned)
Location far from downtown; driving required
Inconsistent room placement/communication (non‑contiguous rooms)
Minor room issues (closet door jam)
Perceived higher price compared to comparable hotels

Categories

Cleanliness
9.3
Multiple guests described rooms as neat, clean and well maintained; overall positive cleanliness comments.
Service
9.6
Repeated praise for staff (including Spanish‑speaking team members) and a named employee (Galli) who made guests feel at home.
Location
7
Location noted as far from downtown (about 40 minutes) and requiring driving for restaurants, though the area is quiet and safe.
Room Quality
7
Mixed feedback: some rooms described as cozy and comfortable with hot showers, while others had poor beds/sofa beds causing discomfort and minor issues like a stuck closet door.
Amenities
7.5
Basic amenities; breakfast is available but described as simple and repetitive; room cleaning schedules noted (every other day).
Value for Money
7.8
Mixed perceptions: one reviewer praised value for price, another felt the hotel is more expensive than comparable options and not always matching quality.
Food and Beverage
7.2
Breakfast described as basic, lacking variety (no bacon mentioned) and the same offerings daily, leaving some guests less satisfied.
Overall Experience
9.4
Overall positive impression with several guests calling it an excellent or favorite stay, citing comfort and excellent staff service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Fully-Equipped Kitchen Suites
Experience the convenience of having a fully-equipped kitchen in every suite at Residence Inn Chicago Oak Brook, perfect for preparing your own meals during your stay.

Indoor Pool and Fitness Center
Relax and stay active with access to the indoor pool area, hot tub, and a well-equipped fitness center at the Residence Inn by Marriott Chicago Oak Brook.

Convenient Amenities and Proximity to Attractions
Enjoy daily hot breakfast, kitchen facilities, and easy access to Oakbrook Center Mall. With O'Hare International Airport just 15 minutes away, explore downtown Chicago and Brookfield Zoo located nearby.

Book your stay at Residence Inn Chicago Oak Brook now for a perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

8.1
Based on 157 reviews
Cleanliness: 9.3
Service: 9.6
Location: 7
Room Quality: 7
Amenities: 7.5
Value for Money: 7.8
Food and Beverage: 7.2
Overall Experience: 9.4
E
Elliott • couple • us
10
2026-11-01 • via Nuitee
C
Chloe • solo_traveller • us
10
Pros:

I was traveling from Alaska to Maine due to a move, and this was my absolute favorite hotel of the stay. Cozy, comfortable, felt like a home away from home for someone who needed that bit of comfort. Even the bath got incredibly hot, which is rare to find in hotels as often cannot get them warm enough. All in all absolutely amazing stay!

Cons:

One closet door would not open, but the other side of it did so not a big deal!

2026-10-14 • via Nuitee
M
Martin Daniel • couple • co
8
Excelente calidad por el precio.
Pros:

Relación calidad precio

Cons:

Desayuno sin tocineta y exactamente el mismo todos los días.
Los cuartos los arreglan día de por medio.

2026-10-13 • via Nuitee
M
Moh D • family_with_children • us
8
good overall
Pros:

Staff was great. Clean property. Easy access.

Cons:

Sofa bed was very uncomfortbale. Staff was great, they provided an extra mattress. However, remained uncomfortable. Breakfast was very basic but enough.

2026-08-07 • via Nuitee
R
Regina • solo_traveller • us
10
Pros:

The rooms were neat and clean!

2026-07-22 • via Nuitee
O
Oscar • family_with_children • mx
9
Confortante y nos sentimos como en casa
Pros:

El personal muy amable, en especial la gente hablando español haciendo todo mas sencillo

Cons:

Que tuvimos un pequeño fallo de comunicacion y mis dos cuartos tuvieron que estar separados y no contiguos. Lleguen diciendo que tienen dos cuartos, no solo el apellido.

2026-07-07 • via Nuitee
T
Trang • family_with_children • us
7
Location far 40 minutes from down town Chicago but quiet and safe. The breakfast simle way that asian like us don’t feel
Pros:

Clean, well maintain

Cons:

clean, friendly staff

2026-06-26 • via Nuitee
K
Kretz • solo_traveller • nl
8
2026-06-12 • via Nuitee
P
Paulina • extended_group • us
10
2026-06-02 • via Nuitee
H
H9379BNmatts • Couples
6
Beds are not great. At least in the room I stayed in
Pros:

For the most part, the room was ok. Clean enough, nothing really stood out either this hotel. Not the best location, you do have to drive a bit for restaurants. Other hotels have better locations.
Only real complaint about this hotel is the bed. It was horrible. You sink into the mattress, which cause back pain in the morning. They need to do some updating in the rooms, especially the bed. This hotel is also more expensive by quite a bit than comparable hotels in the area. I wouldn’t say avoid this hotel, but I don’t think I’d choose to stay again. Expensive and you’re not getting the right quality for what you’re paying.

2026-05-26 • via Tripadvisor
T
tinamF2242RP • Family
10
Excellent Staff
Pros:

Galli was awesome. You can tell she’s a valued member of their team. She made me feel at “home”.

2026-05-19 • via Tripadvisor
T
Tony • extended_group • us
7
1 night for biz was what I needed
Pros:

location and clean

Cons:

dated and drab. needs new carpet

2026-04-25 • via Nuitee
S
Suie0515 • Couples • Columbus, Ohio
8
Dated but clean
Pros:

Work stay. Room 317. Dated room with wood paneling. Very low sink. Otherwise fine. Housekeeping every other day - refreshes towels and removes trash but that is all. Breakfast is standard chain hotel. Charge for parking.

2026-03-08 • via Tripadvisor
M
markmR4589MT • Business
10
Comfortable Stay
Pros:

Excellent service, comfortable rooms, and most importantly quiet hallways. Dede and Gali were very helpful.

2026-02-19 • via Tripadvisor
S
Sven • solo_traveller • de
8
2026-01-25 • via Nuitee
B
Bianca • couple • us
9
2026-01-22 • via Nuitee
C
Christiaan • solo_traveller • nl
8
Nice hotel, good price /quality value
Pros:

Breakfast

Cons:

No bar

2026-01-20 • via Nuitee
K
kari • couple • us
9
It was awesome. Staff was so kind! from the front desk to the breakfast personal to cleaning staff
Pros:

breakfast, staff was AMAZING

Cons:

6.00 A day for parking was a bit tacky.
Just add into the price.

Bed I believe to be a full NOT a queen

2026-01-20 • via Nuitee
G
George and Mary • couple • us
9
Very good
Pros:

Convenient location, easy access to restaurants and to Chicago

2026-01-19 • via Nuitee
E
Edgar • couple • us
5
Pros:

Staff was great and helpful!

Cons:

Bed was very uncomfortable, didnt sleep well due to the mattress.

2026-01-19 • via Nuitee