Hotel Zurbarán Palma

Hotels
8.2 (2732 reviews)
Josep Villalonga, 16 , Palma de Mallorca , es

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Children allowed

Facilities

Free beach shuttle
Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Attentive staff
Comfortable rooms
Good location
Cons:
Cleanliness issues
Some amenities lacking

Categories

Cleanliness
7.45
Concerns about bathroom cleanliness noted in reviews.
Service
8.95
Consistently praised for attentive and friendly staff.
Location
8.45
Mentioned as convenient, though some reviews note it is higher up in the area.
Room Quality
7.95
Some rooms have issues with temperature control and size.
Amenities
7.95
Some amenities noted as lacking, but overall standards acceptable.
Value for Money
8.45
Good value noted, though some additional charges are questioned.
Food and Beverage
7.95
Breakfast praised, but some coffee/tea service concerns noted.
Overall Experience
8.45
Overall sentiment remains positive due to service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:24

Property Description

Tranquil Location in Palma de Mallorca
Situated in a peaceful residential area near the old quarter, Sercotel Hotel Zurbarán Palma offers a modern and well-equipped stay for exploring the vibrant city of Palma de Mallorca.

Convenient Sightseeing Opportunities
Start your day with a delicious breakfast before exploring the nearby cathedral, old quarter, and seafront promenade just a short walk away. After a day of sightseeing, unwind in the serene port area or explore the lively bars and clubs nearby.

Stay Connected
Stay connected with complimentary internet access throughout the hotel, perfect for checking emails or planning your next adventure in Palma de Mallorca.

Book your stay at Sercotel Hotel Zurbarán Palma now for an unforgettable experience in the heart of this captivating city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 11 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 2732 reviews
Cleanliness: 7.45
Service: 8.95
Location: 8.45
Room Quality: 7.95
Amenities: 7.95
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 8.45
M
Mafalda • solo_traveller • it
9
2026-05-16 • via Nuitee
D
Dino • couple • hr
10
Sve je bilo super, od osoblja, sobe pa do sadrzaja u blizini.
2026-05-16 • via Nuitee
G
Gloria • couple • at
4
Unzufrieden.
Pros:

Freundliches Personal

Cons:

Wir waren von unserem Aufenthalt leider sehr enttäuscht. Das Hotel wirkt auf den offiziellen Fotos modern und neu, in der Realität ist die gesamte Anlage jedoch ziemlich in die Jahre gekommen.
Unser Zimmer hatte etliche Mängel: Das Badezimmer war bei der Ankunft dreckig. Obwohl wir vorab eine Extra-Gebühr für ein echtes Doppelbett bezahlt hatten, bekamen wir nur zwei zusammengeschobene Einzelbetten, die ständig auseinandergerutscht sind und sehr gequietscht haben. Die Betten waren zudem nicht richtig überzogen, sondern die Decken lagen nur lose zwischen zwei Bettlaken. Die Minibar im Zimmer war einiges abgelaufen und auf unserem Balkon war bereits etwas beschädigt. Das Hotel ist außerdem extrem hellhörig – an erholsamen Schlaf war kaum zu denken wenn die andere Gäste rund um die Uhr etwas lauter sind.
Ein weiteres großes Manko war das Badezimmer: Der Wasserdruck in der Dusche war so schlecht, dass man sich nach dem Duschen kaum sauber gefühlt hat. Die bereitgestellten Handtücher waren rau und an den Rändern bereits abgefranst.
Auch die Lage hat uns überhaupt nicht zugesagt. Das Hotel liegt sehr abgelegen. Um überhaupt irgendwo hinzukommen (Strand, Restaurants oder Sehenswürdigkeiten), muss man jedes Mal erst ein gutes Stück mit dem Bus fahren.
Für den Preis und die versprochenen Bilder absolut keine Empfehlung.

2026-05-15 • via Nuitee
L
Loisa Joy • couple • ph
10
2026-05-15 • via Nuitee
S
Sheldon-Lee • couple • de
10
2026-05-14 • via Nuitee
C
Christian • extended_group • de
8
Kommen gerne wieder.
Pros:

Sind immer gerne dort. Gutes Preis-/Leistungsverhältnis, Lage: nicht mitten im Trubel, aber alles fußläufig erreichbar; sehr freundliches Personal; sehr gute Zimmerreinigung.

Cons:

-

2026-05-13 • via Nuitee
L
Luisa • solo_traveller • es
10
2026-05-12 • via Nuitee
M
Michael • couple • au
9
Very good value for money hotel.
Pros:

The hotel was in excellent condition, everything freshly painted & the beds were very comfortable. Breakfast had good variety and the staff were all so very friendly.

Cons:

Not much, nothing.

2026-05-12 • via Nuitee
L
LAURA • solo_traveller • es
9
2026-05-12 • via Nuitee
A
Alberto • extended_group • it
8
Comodo, confortevole, ed esperienza positiva. Buon valore per il prezzo.
Pros:

Buona colazione a buffet, letto confortevole e stanza silenziosa, personale gentile e cordiale, hotel essenziale ma pulito e curato, buon servizio sistemazione camere, buon rapporto qualità/prezzo

Cons:

assenza canali tv internazionali,

2026-05-11 • via Nuitee
L
Le Grande • solo_traveller • sk
9
Pros:

Príjemná atmosféra. Milý recepčný.

Cons:

Páni na raňajkách . Vzdialenost do centra , posuvné vchodové dvere na izbách a všetko bolo počuť

2026-05-11 • via Nuitee
C
Carmen • solo_traveller • es
6
Pros:

El personal son muy simpáticos

Cons:

Las habitaciones son un poco antiguas

2026-05-10 • via Nuitee
A
Anne • couple • gb
10
Enjoyed our one night stay before our cruise, would return to this hotel again. Great staff.
Pros:

Warm friendly welcome from Monserrat at the Reception desk. We arrived late at night. He ordered a food takeway delivery for us and served us drinks. Would definitely return to this hotel. Breakfast was very good.

2026-05-09 • via Nuitee
H
Hanne • solo_traveller • be
9
Pros:

Heel proper
Goed ontbijt
Behulpzaam personeel

Cons:

"Ver" van centrum

2026-05-09 • via Nuitee
M
Maria Jose • extended_group • es
9
En la parte alta de la ciudad
Pros:

El confort, el diseño, y las señoritas de recepción

Cons:

Está un poco alejado del centro

2026-05-08 • via Nuitee
C
Carlos • extended_group • es
6
2026-05-07 • via Nuitee
A
andres • solo_traveller • es
10
Agradable
Pros:

Hace muchos años que repito

Cons:

La ubicación es complicada , pero disponen de parquing y facilidades de dejar el coche para checking

2026-05-06 • via Nuitee
S
Santi • solo_traveller • es
9
De paso por Palma...
Pros:

Personal amable y servicial. Habitación amplia, luminosa y con terraza. Entorno tranquilo. Hotel moderno que cumple con las fotos. No está en el centro, pero bien comunicado y con opciones de ocio y restauración cerca.

Cons:

Nada.

2026-05-06 • via Nuitee
M
Mehmet Fatih • solo_traveller • tr
8
2026-05-04 • via Nuitee
R
Rifici • couple • it
8
Pros:

Accogliente, pulita e moderna

2026-05-04 • via Nuitee