Château des Comtes de Challes

Hotels
8.5 (978 reviews)
247 Montée du Château , Challes-les-Eaux , FR
+33 4 79 72 72 72
[email protected]

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Free
Children allowed
Pets allowed

Facilities

Free WiFi
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Beautiful château and park/gardens
Heated pool and pleasant outdoor space
Quiet location with great views
Generally welcoming and professional reception staff
Comfortable beds and decent rooms
Private parking
Cons:
Inconsistent cleanliness (at least one report of 'not clean')
Small/minuscule rooms for some bookings and occasional wrong room/bed allocation
Food and restaurant seen as overpriced by some guests
Security/incident handling concerns (reported theft and slow support)
Limited sunbeds at the pool and lack of in-room fridge in some rooms
Variable service from some restaurant/waiting staff

Categories

Cleanliness
7
Mixed mentions: one guest explicitly reported rooms 'not clean', while several others note comfortable and clean rooms. Overall cleanliness is uneven across stays.
Service
9.2
Generally praised front-desk staff as welcoming and professional ('accueil parfait', 'personnel très accueillant'), but a few reports cite minimalistic reception, lack of empathy during a theft incident and some rude waiting staff. Overall strong but inconsistent service.
Location
9.7
Consistently very positive: beautiful château, superb park and gardens, great views, quiet setting and convenient parking — repeatedly highlighted as a major strength.
Room Quality
8.6
Rooms often called comfortable with good beds, but several comments about small/minuscule rooms, incorrect bed setup and some unmet room requests. Solid quality but variable size and configuration.
Amenities
8.8
Pool (heated) and private parking are strong positives; however guests noted limited sunbeds at the pool and lack of small conveniences (no mini-fridge in some rooms). Overall amenities are good with minor shortcomings.
Value for Money
8.2
Mixed: many guests felt room pricing was good (good deals for stops), but restaurant prices and wine charges were criticized. Rooms represent good value, F&B reduces perceived overall value.
Food and Beverage
8
Varied feedback: enjoyable market menu and acceptable breakfasts reported, but a noted drop in breakfast quality this year and complaints about restaurant pricing and occasional rude service from waiting staff.
Overall Experience
8.5
Mostly very positive stays due to the setting, park, pool and welcoming staff; however serious negative incidents (theft, some unhelpful responses) and occasional service lapses lower some guests' experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-12 14:21

Property Description

Hôtel 3 étoiles de charme à Challes-les-Eaux, aux portes de Chambéry : un parc de 2 hectares avec arboretum, vue à 180° sur les montagnes, 58 chambres et suites (édifice principal, Demeure du parc, Orangerie), restaurant gastronomique, chai du XVe siècle et piscine. Stylish Rooms and Suites: Indulge in the charm and character of our rooms and suites, each equipped with modern amenities for a comfortable stay. Experience the timeless elegance and tranquility of Château des Comtes de Challes.

Important information:

Please note that guests should book the restaurant before arrival/check-in. Swimming pool: Closed from Thu, Oct 1, 2026 until Sat, May 15, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMF

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed. An extra bed for children 2-11 years costs 24 EUR per night. An extra bed for children 12-17 years costs 30 EUR per night. A cot for children up to 2 years is free of charge.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Free parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.5
Based on 978 reviews
Cleanliness: 7
Service: 9.2
Location: 9.7
Room Quality: 8.6
Amenities: 8.8
Value for Money: 8.2
Food and Beverage: 8
Overall Experience: 8.5
J
Johana • extended_group • id
10
2026-10-17 • via Nuitee
P
Peter • couple • de
8
Stimmungsvolles Haus mit sehr freundlichem Personal
Pros:

Charakterstarkes Schloss, ruhig gelegen, gute Betten. Eigene Gastronomie, gutes Frühstück. Bewachter Parkplatz. Wir haben die erste und letzte Nacht unseres Motorradurlaubs dort verbracht und konnten das Auto mit Anhänger für die Zwischenzeit dort stehen lassen. Herzlichen Dank nochmals dafür.

Cons:

Manche Teppiche in den öffentlichen Fluren sind schon betagter.

2026-10-17 • via Nuitee
V
Verena • couple • ch
8
Wir kommen wieder
2026-10-17 • via Nuitee
E
ENRICO • solo_traveller • it
9
Cons:

La cena chiude alle 20.30, mi è sembrato un limite. Alle 21 non mi hanno potuto dare niente da mangiare

2026-10-15 • via Nuitee
B
Brigitte • couple • fr
9
Excellent séjour dans un cadre superbe
Pros:

Ce que nous avons beaucoup apprécié : L'emplacement, le parc, la vue de la chambre, l'accueil, la chambre, le calme... un séjour qui correspondait parfaitement à nos attentes.

Cons:

Seul petit bémol : Le petit-déjeuner pourrait être amélioré : les fruits frais et surtout le pain : l'établissement devrait proposer des pains de qualité en quantité suffisante.

2026-10-13 • via Nuitee
M
Michel • couple • ch
9
Das Hotel hat uns gut gefallen und wir werden bestimmt die Region wieder besuchen.
Pros:

Gast zu sein in einem Schloss ist immer etwas besonders und für unseren kurzen Aufenthalt hat alles perfekt gepasst. Das Frühstück war sehr gut und das Personal sehr aufmerksam.

Cons:

nichts

2026-10-12 • via Nuitee
C
CORINNE • couple • fr
10
Tout était parfait
Pros:

Tout

Cons:

Rien

2026-10-12 • via Nuitee
C
Coralie • couple • fr
9
2026-10-12 • via Nuitee
M
Markku • couple • fi
8
Historiaa huokuva hotelli
Pros:

Upea vanha rakennus, piha ja maisema. Rakennus ja huoneet huokuivat historiaa.
Majoittautuessamme saimme suuremman huoneen kuin mitä olimme varanneet.
Pihalla runsaasti ilmaisia pysäköintipaikkoja.

Cons:

Illalla ravintolan ruuassa toivomisen varaa, ruoka oli viileähköä. Myös osa ruokailijoista joutui odottamaan tilaansa ruokaa yli tunnin.
Aamiaisen valikoima suppea. Lisäksi aamulla heti kello 08.00 jälkeen suuri osa aamiaistuotteista oli loppu ja niitä ei tullut koko aikana lisää. Myös lähes kaikki pöydät täynnä käytettyjä astioita. Aamiaista hoiti vain yksi henkilö. Aamiainen ei ollut hintansa arvoinen.

2026-10-08 • via Nuitee
N
Nadine • solo_traveller • fr
9
2026-10-07 • via Nuitee
G
GIOVANNI • solo_traveller • it
9
Pros:

Struttura molto bella e charme.

Cons:

Manca l'ascensore

2026-10-07 • via Nuitee
M
Mayan • solo_traveller • fr
9
Superbe
Pros:

Cadre magnifique à proximité de Chambéry
Chambre confortable
Personnel à l’écoute

2026-10-07 • via Nuitee
B
Bernadette • solo_traveller • fr
10
Pros:

Le cadre et le château

Cons:

Insonorisation insuffisante pour les chambres

2026-09-19 • via Nuitee
P
Peter • couple • de
8
2026-09-18 • via Nuitee
C
Catherine • couple • fr
10
très joli chateau et parc avec piscine, accueil parfait
Pros:

Nous avons été upgradés car 2lits au lieu d'un lit. Chambre très confortable. Personnel très accueillant et aimable cherchant à satisfaire les clients avec un séjour le plus agréables possible. Très joli chateau et beau parc avec piscine, jolies chambres

2026-09-17 • via Nuitee
T
Thierry • couple • be
8
Déception relative
Pros:

Le lieu, le parc, la gentillesse du personnel le matin.
Bonne literie et petit-déjeuner correct, parking aisé.

Cons:

Accueil minimaliste, style "c'est dans l'annexe, vous trouverez bien".
Chambre minuscule et impossibilité de dîner au restaurant (malgré une demande de réservation effectuée sur Booking et sans réponse de l'hôtel).

2026-09-15 • via Nuitee
J
Jacques • extended_group • ch
10
2026-09-15 • via Nuitee
F
Fred • couple • nl
8
2026-09-14 • via Nuitee
J
Julien • couple • fr
9
2026-09-14 • via Nuitee
E
Eric • couple • fr
2
Mauvaise expérience.
Pros:

Pas propre
Pas prêts en arrivant à 21:00
Pas au rez de chaussée comme demande

Cons:

Franchement. Pas terrible

2026-09-13 • via Nuitee