The Louie Hotel New Orleans, Belvilla District 6 Formerly Sonder

Mattress were comfortable along with spacious layout.

When we arrived early there was no attendant so we weren’t able to store baggage until we got confirmation to check in that really suck for people traveling and arrive early. Then we left to find refuge in the 107 degree weather and couldn’t get back in to grab my wallet and cup.. Returned to the hotel at 2 o’clock once the code came in and both were gone and the cleaning person could not really speak English stated she saw nothing… Went into the room I saw ants and then the biggest issue was NO AIR my watch read 80 degrees for the room I was standing in…….

I didn't like it was hard find emai on Booking.com
So please find away to make easier get the code for the door..

I didn't like that there was no parking. There were roaches in the refrigerator. I made several calls to the property manager, and he did nothing about our concerns.

his was a horrible experience. We had to buy our own toilet tissue and had to buy washing powder to wash towels because they did not bring more towels as they stated they would. I never could get in touch with anyone for anything that was needed for the place, but the fact that I had to buy Things that should have been in there was very disappointing. Also, I have never had to wash my own towels for them to say that this is a hotel and it was not no one was ever on duty. Just floors were very slippery when you get out of the shower. I almost broke my neck. I called every day left messages. I even email for someone to respond back to me about us getting some type of discount and no one has responded yet. I will not stay or recommend this place ever again.

The location was a little busier than I like but being New Orleans, a party city, it was expected. Iwould recommend to families with older children. Mine fit the mold well enough but anyone under 11/12, depending on the maturity level, not a good idea. But my family had a great time and stay.

I don’t like.
Thanks

Unexpected no staff, no check in instructions given . No code on the keypad, no signage , homeless people around

No signage on front of building that made it a little tricky to locate and check in instructions came at the last minute making it a little stressful.

Our stay at this property (The Louie Hotel New Orleans, Belvilla District 6 Formerly Sonder) in New Orleans was extremely disturbing and frightening. We checked in through self check-in around 9:30 PM. After a few hours, around midnight, 3–4 unknown individuals came directly to our apartment door and aggressively attempted to break in by repeatedly banging on the door, shouting loudly, and demanding that we come outside. The banging was extremely violent and continued for nearly 15-20 minutes, making us fear for our safety and believe that they might attempt to enter the room. The incident was so traumatic that we were unable to sleep for the rest of the night.
This incident left us extremely terrified and uncomfortable. We had no idea who these people were, how they knew our room, or what their intentions were. Given the situation, we were genuinely afraid that they could have been carrying weapons or attempting to force entry into the apartment. There was absolutely no security or immediate support available at the property.
Because we no longer felt safe staying there, we urgently booked another accommodation during the same night and vacated the property the following morning. This caused major stress, financial loss, and completely disrupted our trip.
What was even more disappointing was the handling of the issue afterward. We requested a refund from the property due to the serious safety concerns as we booked the apartment for 6 days and we hardly stayed there for a day, but never received any meaningful or positive response. Whenever we contacted the property’s customer service, they redirected us to Booking.com. On the other hand, when we contacted Booking.com, they repeatedly asked the property to address the issue, but the property failed to any response either to us or Booking.com. Entire process has only involved delays, back-and-forth communication, and no concrete resolution. Despite continuous follow-up, both sides continue to handle irresponsibly.

Nothing

no staff to clean puke from guests, when we arrived the main door was open with a bunch of drunk guests and smoking marijuana for high school graduation... they puke in front of my door, in the lift rails and side, damage the lift that end up out of order and we were on third floor. maid did not clean well the puke it was still smelling bad and came 6 hours after my report, the smell was strong until the kitchen while i was having breakfast... horrible stay and there is no staff replying to messages with booking

We did not receive check in instructions. It was not made clear to us that there was no staff onsite. There were no kitchen towels/tea towels and the tools in the kitchen were minimal (ie, no scissors). The place was mostly clean, but it certainly wasn't deep cleaned in the corners.

It was falsely advertised as having 3 bathrooms but upon checkin it was only 2 bathrooms the customer service representative were of litlle to no help and waited until the day of checkout to break the agreed upon offer of compensation for the inconvenience claiming it was booking.com who did the details of the listing.

The beds are hard and no TV's

Pressão de água no apartamento é fraca, a acústica práticamente não existe, facilmente vc fica ouvindo a tv do apartamento ao lado. Tive um inconveniente com o chuveiro de um dos banheiros que estava quebrado o suporte da ducha, enviei msg pela plataforma mas não tive retorno.