The Ritz-Carlton, Santiago

Hotels
•
The Ritz-Carlton Company, L.L.C
9.1 (825 reviews)
Calle El Alcalde No. 15 , Santiago , cl

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Parking
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Beautiful property
Excellent food
Cons:
Noisy air conditioning
Understaffed bar
Issues with lift

Categories

Cleanliness
8.86
Generally clean but experienced issues such as a noisy air conditioning.
Service
9.83
Staff was very attentive, making guests feel like family and providing excellent service.
Location
9.37
Excellent location with easy access to places of interest.
Room Quality
8.82
Good room size and comfort, but some guests mentioned issues with air conditioning.
Amenities
8.85
Good amenities but some experiences of understaffed areas like the bar.
Value for Money
8.31
Some guests felt that the pricing did not match the quality due to certain issues.
Food and Beverage
9.36
Excellent food quality, particularly for breakfast, with great dining options.
Overall Experience
9.43
Overall a very enjoyable stay with memorable highlights that would encourage a return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:31

Property Description

Luxurious Accommodation

Experience luxury at its finest at The Ritz-Carlton, Santiago. Each 5-star room offers stunning city views, air conditioning, and a flat-screen TV for your comfort. The private bathrooms are equipped with premium amenities to ensure a relaxing stay.

Top-Notch Facilities

Indulge in the indoor pool, dine at the on-site restaurant, or explore the city with free bike rentals. The hotel also provides a business center, tour desk, and ironing service for your convenience.

Convenient Location

Located just 1.1 km from Costanera Center, The Ritz-Carlton, Santiago is the perfect base for your Santiago adventures. With easy access to popular parks and the airport shuttle service, your stay will be both luxurious and convenient.

Book now to elevate your Santiago experience at The Ritz-Carlton!

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 825 reviews
Cleanliness: 8.86
Service: 9.83
Location: 9.37
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 9.36
Overall Experience: 9.43
M
Marcelo Augusto da Cunha • solo_traveller • br
10
Hotel com grande tradição no coração de Las Condes.
Pros:

Staff muito eficiente e simpático! O Ritz pensa em cada detalhe para deixar o hóspede satisfeito! Serviço impecável!
Além disso, a localização é primorosa! Bairro seguro, a passos do metro.
Gostaria de destacar alguns funcionários: AMBRÓSIO, DAVID, Nelly, Gabriel, a Catalina e o Cristhian.

Cons:

O banheiro poderia ter uma ducha de privada.

2026-05-20 • via Nuitee
J
Julio • couple • cl
10
2026-05-18 • via Nuitee
P
Pedro Ignacio • couple • cl
3
Buen hotel, la limpieza de la habitación y del baño, de muy baja calidad.
Pros:

El desayuno

Cons:

La limpieza de la habitación

2026-05-14 • via Nuitee
G
Gabor • solo_traveller • hu
8
2026-05-10 • via Nuitee
M
Matias • couple • cl
10
2026-05-07 • via Nuitee
F
Felipe Soutello • couple • br
10
2026-05-07 • via Nuitee
T
Tetsuya • solo_traveller • cl
8
2026-05-07 • via Nuitee
G
Glaybeth • solo_traveller • cl
10
Pros:

Todo

Cons:

Nada

2026-05-06 • via Nuitee
J
jorge • solo_traveller • cl
8
2026-05-05 • via Nuitee
T
trakin69 • Couples • Las Vegas, Nevada
10
Awesome!
Pros:

We thoroughly enjoyed our stay at the Ritz Carlton Santiago. The thing that sets this hotel apart is the service. All of the employees had great smiles and would go the extra mile for you. Our room on the 11th floor was spacious, clean, and quiet. Housekeeping was good. The food in the restaurant was delicious. There's a beautiful indoor pool, spa, and outdoor seating area on the 15th floor. The hotel was located right next to the El Golf metro station. Many guests have complained that the hotel needs an upgrade, and I agree. While we were there the main restaurant was closed (another area served as the temporary restaurant) and was in the process of being upgraded to reopen in mid-May. The next scheduled upgrade was the bar and lounge area. For us, the hotel was still functional with all the upgrades going on. Would highly recommend.

2026-05-04 • via Tripadvisor
F
Fabián • extended_group • us
9
2026-05-04 • via Nuitee
F
Fernanda • couple • cl
10
2026-05-03 • via Nuitee
A
ANA CHRISTINA • family_with_children • br
9
Acolhimento, conforto, qualidade e um oasis para a viagem!
Pros:

Otimo cafe da manhã e horarios perfeitos. Funcionarios muito simpaticos, solícitos e diligentes

Cons:

Um pequeno ruido no ar condicionado, não chegava a perturbar, mas podia sre melhor

2026-05-01 • via Nuitee
K
Kennedy • couple • br
10
Melhor hotel de Santiago
Pros:

A equipe do hotel é excepcional, engajada e preparada para nos receber, sempre atenta aos detalhes e com paciência e alegria. Há uma moça chamada Patrícia no restaurante que é muito alegre e singelamente nos acolheu com muito carinho durante todos os jantares.

2026-04-29 • via Nuitee
C
Cecilia • family_with_children • uy
7
Pros:

La ubicación

Cons:

No está bien mantenido, es un hermoso hotel pero le falta mucho mantenimiento. Alfombras manchadas, las puertas mascadas. Muy caro para cómo está. No se meten las estrellas que tiene

2026-04-29 • via Nuitee
L
Luiz Sergio • couple • br
9
Fantástica
Pros:

Conforto do quarto, localização excelente e serviço fantástico

Cons:

Apenas, creio que deveria ter ducha sanitária ao lado do vaso sanitário

2026-04-28 • via Nuitee
A
AnnaR509 • Business • Los Angeles, California
8
Classic comfort, standout staff, limited perks
Pros:

A warm, polished stay with standout service. The team really makes the difference here, especially Cristian, the porter, who was genuinely kind and helpful with my bags.

The hotel itself is elegant and comfortable, and overall service felt thoughtful and consistent. The only downside for me was the lack of a view from the room, which made it feel a bit enclosed. Also worth noting: access to the lounge comes at an additional (and fairly high) nightly fee, even with the highest elite status, which was a bit surprising.

That said, if you value service and a more classic, refined atmosphere, this is a solid choice.

2026-04-26 • via Tripadvisor
P
Pierre • couple • fr
9
Pros:

Les équipements

Cons:

Les chambres pas à la hauteur du prix

2026-04-23 • via Nuitee
E
eledb2024 • Couples
10
Customer Service !
Pros:

I had an exceptional stay at The Ritz-Carlton Santiago, Chile, made even more special because it was my birthday. From the moment I arrived, the service was outstanding and truly reflected the high standards of the Ritz-Carlton brand.
I would especially like to recognize Ambrosio, who went above and beyond to make my birthday unforgettable. His kindness, professionalism, and attention to detail made me feel genuinely valued and celebrated. Small touches and his warm approach made a big difference, turning my stay into a memorable experience.
Thank you to Ambrosio and the entire team for making my birthday so special. I highly recommend this hotel and look forward to returning in the future.

2026-04-20 • via Tripadvisor
M
Mariana • family_with_children • ar
9
2026-04-20 • via Nuitee