The Ritz-Carlton, Santiago

Hotels
The Ritz-Carlton Company, L.L.C
9.1 (854 reviews)
Calle El Alcalde No. 15 , Santiago , cl

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Beautiful property
Excellent food
Cons:
Noisy air conditioning
Understaffed bar
Issues with lift

Categories

Cleanliness
8.86
Generally clean but experienced issues such as a noisy air conditioning.
Service
9.83
Staff was very attentive, making guests feel like family and providing excellent service.
Location
9.37
Excellent location with easy access to places of interest.
Room Quality
8.82
Good room size and comfort, but some guests mentioned issues with air conditioning.
Amenities
8.85
Good amenities but some experiences of understaffed areas like the bar.
Value for Money
8.31
Some guests felt that the pricing did not match the quality due to certain issues.
Food and Beverage
9.36
Excellent food quality, particularly for breakfast, with great dining options.
Overall Experience
9.43
Overall a very enjoyable stay with memorable highlights that would encourage a return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:31

Property Description

Luxurious Accommodation

Experience luxury at its finest at The Ritz-Carlton, Santiago. Each 5-star room offers stunning city views, air conditioning, and a flat-screen TV for your comfort. The private bathrooms are equipped with premium amenities to ensure a relaxing stay.

Top-Notch Facilities

Indulge in the indoor pool, dine at the on-site restaurant, or explore the city with free bike rentals. The hotel also provides a business center, tour desk, and ironing service for your convenience.

Convenient Location

Located just 1.1 km from Costanera Center, The Ritz-Carlton, Santiago is the perfect base for your Santiago adventures. With easy access to popular parks and the airport shuttle service, your stay will be both luxurious and convenient.

Book now to elevate your Santiago experience at The Ritz-Carlton!

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 854 reviews
Cleanliness: 8.86
Service: 9.83
Location: 9.37
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 9.36
Overall Experience: 9.43
A
Ana Helena family_with_children br
10
2026-07-18 via Nuitee
C
Constanza couple cl
10
2026-07-18 via Nuitee
D
Daniel solo_traveller cl
10
Pros:

Hotel en general impecable

2026-07-18 via Nuitee
A
Ana Helena family_with_children br
10
Maravilhosa
Pros:

Conforto das acomodações

Cons:

Tudo muito bom

2026-07-18 via Nuitee
L
Lisandro couple ar
10
Recomendado
Pros:

Las instalaciones impecables. El desayuno es lo mejor

2026-07-17 via Nuitee
O
Olav solo_traveller de
10
2026-07-17 via Nuitee
C
Cláudio solo_traveller br
10
2026-07-16 via Nuitee
K
Kael couple cl
8
Pros:

deck superior con piscina.

Cons:

instalaciones viejas y remodelaciones

2026-07-15 via Nuitee
K
kimmysue42 Friends getaway Castle Rock, Colorado
10
Stay for the concierge guest lounge experience!
Pros:

My friends and I stayed here while on our visit to Santiago. What a great hotel! We stayed in the concierge level and it was absolutely amazing. The hotel room was clean and nothing special but the guest lounge was worth every penny. They had a food spread for every meal, plus Happy Hour and desserts in the evening. It had beautiful views and was spacious for lounging and relaxing. The staff in the lounge treated us wonderfully. We used the hotel driver service to pick us up from the airport and return us at the end of our stay. This hotel is located in the financial District and walking distance to the metro train station and close to restaurants and shopping.

2026-07-13 via Tripadvisor
P
Pablo couple cl
10
2026-07-13 via Nuitee
J
Juliana couple br
9
Pros:

Cama ótima! Chuveiro bom! Café da manhã bom e funcionários educados.

2026-07-13 via Nuitee
R
Roberto Agustin couple ar
9
2026-07-13 via Nuitee
A
Angelina couple ar
9
2026-07-13 via Nuitee
G
Gonzalo family_with_children uy
10
2026-07-12 via Nuitee
D
daniel couple cl
10
2026-07-07 via Nuitee
C
Cristiane family_with_children br
5
2026-07-06 via Nuitee
X
ximena alejandra solo_traveller cl
10
2026-07-06 via Nuitee
C
Carolina couple br
8
2026-07-06 via Nuitee
F
Fernando couple br
9
2026-07-05 via Nuitee
C
Carla Gabriella family_with_children cl
10
2026-06-30 via Nuitee