The Ritz-Carlton, Santiago

Hotels
•
The Ritz-Carlton Company, L.L.C
9.1 (898 reviews)
Calle El Alcalde No. 15 , Santiago , CL
+56 2 2470 8500

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Great service
Beautiful property
Excellent food
Cons:
Noisy air conditioning
Understaffed bar
Issues with lift

Categories

Cleanliness
8.86
Generally clean but experienced issues such as a noisy air conditioning.
Service
9.83
Staff was very attentive, making guests feel like family and providing excellent service.
Location
9.37
Excellent location with easy access to places of interest.
Room Quality
8.82
Good room size and comfort, but some guests mentioned issues with air conditioning.
Amenities
8.85
Good amenities but some experiences of understaffed areas like the bar.
Value for Money
8.31
Some guests felt that the pricing did not match the quality due to certain issues.
Food and Beverage
9.36
Excellent food quality, particularly for breakfast, with great dining options.
Overall Experience
9.43
Overall a very enjoyable stay with memorable highlights that would encourage a return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:31

Property Description

Luxurious Accommodation

Experience luxury at its finest at The Ritz-Carlton, Santiago. Each 5-star room offers stunning city views, air conditioning, and a flat-screen TV for your comfort. The private bathrooms are equipped with premium amenities to ensure a relaxing stay.

Top-Notch Facilities

Indulge in the indoor pool, dine at the on-site restaurant, or explore the city with free bike rentals. The hotel also provides a business center, tour desk, and ironing service for your convenience.

Convenient Location

Located just 1.1 km from Costanera Center, The Ritz-Carlton, Santiago is the perfect base for your Santiago adventures. With easy access to popular parks and the airport shuttle service, your stay will be both luxurious and convenient.

Book now to elevate your Santiago experience at The Ritz-Carlton!

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Property Video

Guest Reviews

9.1
Based on 898 reviews
Cleanliness: 8.86
Service: 9.83
Location: 9.37
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 9.36
Overall Experience: 9.43
L
Luana • couple • br
8
Foi muito boa
Pros:

Localização, cordialidade dos funcionários e gastronomia.

Cons:

Estrutura mais antiga nos quartos, o que necessita de mais manutenção, como por exemplo nas portas emperrando.

2026-10-26 • via Nuitee
G
Giglia • couple • cl
8
Un hermoso clasico.
Pros:

Muy lindo el hotel
Su mayot a-tout es la calidad del personal, impecable la atencion, la amabilidad y el profesionalismo

Cons:

Es extraño estar en un hotel de esta categoría con un TV no smart, creo que es imposible de calificar.
No tenían hora para un masaje de pareja , tb inconcebible a este nivel, mala comunicación telefónica, no contestaba ni el hotel, ni el spa, ni el restaurant

2026-10-26 • via Nuitee
P
Paul • couple • es
10
2026-10-25 • via Nuitee
T
Thomas • couple • us
10
Fabulous
Pros:

The best customer service staff , anywhere in the world that I’ve stayed and I’ve been all over the world. Cesar and Christian were awesome!!

Cons:

It was all fantastic

2026-10-25 • via Nuitee
S
Soledad Cristina • couple • cl
10
Cómodo cálido y de calidad
Pros:

Atención completa íntegra, de calidad. Comodidad de instalaciones, ambiente estéticamente grato.

2026-10-22 • via Nuitee
L
Luciano • couple • br
10
Muito bom hotel
Pros:

O quarto em geral -

Cons:

Box do banheiro pequeno e toalhas de banho pequenas

2026-10-22 • via Nuitee
G
Gema • couple • es
10
2026-10-22 • via Nuitee
E
Enzo • couple • py
10
Fantástica estancia en Santiago!
Pros:

Todo

Cons:

-

2026-10-21 • via Nuitee
C
Craig • solo_traveller • th
8
2026-10-20 • via Nuitee
J
Joao • couple • br
8
Muito boa.
Pros:

Localização, espaço do quarto, conforto das camas e área do banheiro. Café da manhã muito bom!

Cons:

Acesso ao Wi-Fi. Tive dificuldade.

2026-10-19 • via Nuitee
H
Hernandez • couple • cl
9
Precio Alto
Pros:

Buena ubicacion.Buen desayuno.

Cons:

Un poco excedido en el precio para lo q es!

2026-10-18 • via Nuitee
L
Leyre • extended_group • es
7
2026-10-18 • via Nuitee
L
Luciano • couple • br
10
Otima
Pros:

Tamanho do quarto ,limpeza atendimento e restaurante , cafe da manha excelente

Cons:

Ar condicionado não consigo controlar a velocidade , o colchão mole demais

2026-10-16 • via Nuitee
R
Rebecca • couple • es
8
Excelente habitacion y desayuno, servicio mejorable.
Pros:

La habitación nos encanto, muy cómoda y agradable. El desayuno fue otro de los puntos fuertes de nuestra estancia: rico, variado y con detalles que se agradecen, como la posibilidad de prepararte un tupper con algunas cosas para llevar.

Cons:

El servicio de botones y recepción nos decepcionó bastante. Llegar con mochilas y maletas y que nadie se acerque a ofrecer ayuda es algo que no esperas en un hotel de esta categoría. En general, disfrutamos mucho de la habitación y del desayuno, pero la atención recibida a la llegada y a la salida, no estuvieron a la altura de las expectativas que genera un hotel de este nivel.

2026-10-15 • via Nuitee
E
Ender • couple • cl
9
Excelente
2026-10-15 • via Nuitee
S
Sinésio • family_with_children • br
9
2026-10-13 • via Nuitee
L
Luciano • couple • uy
10
2026-10-13 • via Nuitee
Y
Yumarlin • solo_traveller • cl
9
Pros:

Recepción

Cons:

Menos opciones en el restaurante

2026-10-12 • via Nuitee
T
TAGIR • family_with_children • br
9
2026-10-12 • via Nuitee
R
Ricardo • solo_traveller • pt
9
Em Las Condes é uma ótima opção. Perto de alguns dos melhores restaurantes de Santiago.
Pros:

A localização é fantástica. O ginásio também é bom. O pequeno-almoço completo.

Cons:

A piscina é boa, mas falta um local confortável para exposição solar. A recepção também não tem o glamour de um hotel Ritz-Carlton.

2026-10-12 • via Nuitee