The Ritz-Carlton, Santiago

Hotels
•
The Ritz-Carlton Company, L.L.C
9.1 (848 reviews)
Calle El Alcalde No. 15 , Santiago , cl

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Beautiful property
Excellent food
Cons:
Noisy air conditioning
Understaffed bar
Issues with lift

Categories

Cleanliness
8.86
Generally clean but experienced issues such as a noisy air conditioning.
Service
9.83
Staff was very attentive, making guests feel like family and providing excellent service.
Location
9.37
Excellent location with easy access to places of interest.
Room Quality
8.82
Good room size and comfort, but some guests mentioned issues with air conditioning.
Amenities
8.85
Good amenities but some experiences of understaffed areas like the bar.
Value for Money
8.31
Some guests felt that the pricing did not match the quality due to certain issues.
Food and Beverage
9.36
Excellent food quality, particularly for breakfast, with great dining options.
Overall Experience
9.43
Overall a very enjoyable stay with memorable highlights that would encourage a return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:31

Property Description

Luxurious Accommodation

Experience luxury at its finest at The Ritz-Carlton, Santiago. Each 5-star room offers stunning city views, air conditioning, and a flat-screen TV for your comfort. The private bathrooms are equipped with premium amenities to ensure a relaxing stay.

Top-Notch Facilities

Indulge in the indoor pool, dine at the on-site restaurant, or explore the city with free bike rentals. The hotel also provides a business center, tour desk, and ironing service for your convenience.

Convenient Location

Located just 1.1 km from Costanera Center, The Ritz-Carlton, Santiago is the perfect base for your Santiago adventures. With easy access to popular parks and the airport shuttle service, your stay will be both luxurious and convenient.

Book now to elevate your Santiago experience at The Ritz-Carlton!

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 848 reviews
Cleanliness: 8.86
Service: 9.83
Location: 9.37
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 9.36
Overall Experience: 9.43
R
Rebecca • couple • au
10
The perfect place to relax
Pros:

A real treat

2026-06-24 • via Nuitee
C
Cristiane Debastiani • couple • br
10
Excelente
Pros:

Café da manhã

2026-06-22 • via Nuitee
F
Fernanda • couple • cl
10
2026-06-21 • via Nuitee
E
emily • solo_traveller • cl
10
2026-06-21 • via Nuitee
N
NADIA ANDREA • couple • cl
10
2026-06-16 • via Nuitee
D
DIOGO • extended_group • br
9
2026-06-16 • via Nuitee
K
Katia • extended_group • br
9
Foi além das expectativas
Pros:

Localização

2026-06-16 • via Nuitee
L
Luciana • couple • br
10
2026-06-16 • via Nuitee
M
Macarena • solo_traveller • cl
10
2026-06-15 • via Nuitee
J
JAVIER • couple • cl
10
2026-06-11 • via Nuitee
M
Michal • solo_traveller • au
10
Pros:

Loved the stay! Thank you 🙂

2026-06-10 • via Nuitee
C
Cristobal • couple • cl
9
2026-06-10 • via Nuitee
R
rafaela • couple • br
9
Pros:

Location, very friendly staff, nice breakfast.

2026-06-06 • via Nuitee
M
Marcelo • couple • br
10
2026-06-06 • via Nuitee
K
karina • couple • cl
10
2026-06-03 • via Nuitee
F
francisco • couple • cl
10
Pros:

Desayuno muy bueno, Spa de primer nivel

2026-06-01 • via Nuitee
G
Guerrero • family_with_children • cl
9
Pros:

Atención del Personal Excelente 👌

Cons:

Nads

2026-05-31 • via Nuitee
M
Marcos • solo_traveller • cl
10
Pros:

Superb !

Cons:

Anything.

2026-05-28 • via Nuitee
F
Fabio • couple • br
8
2026-05-27 • via Nuitee
M
Marcelo Augusto da Cunha • solo_traveller • br
10
Hotel com grande tradição no coração de Las Condes.
Pros:

Staff muito eficiente e simpático! O Ritz pensa em cada detalhe para deixar o hóspede satisfeito! Serviço impecável!
Além disso, a localização é primorosa! Bairro seguro, a passos do metro.
Gostaria de destacar alguns funcionários: AMBRÓSIO, DAVID, Nelly, Gabriel, a Catalina e o Cristhian.

Cons:

O banheiro poderia ter uma ducha de privada.

2026-05-20 • via Nuitee