The Ritz-Carlton, Santiago

Hotels
•
The Ritz-Carlton Company, L.L.C
9.1 (831 reviews)
Calle El Alcalde No. 15 , Santiago , cl

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Parking
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Beautiful property
Excellent food
Cons:
Noisy air conditioning
Understaffed bar
Issues with lift

Categories

Cleanliness
8.86
Generally clean but experienced issues such as a noisy air conditioning.
Service
9.83
Staff was very attentive, making guests feel like family and providing excellent service.
Location
9.37
Excellent location with easy access to places of interest.
Room Quality
8.82
Good room size and comfort, but some guests mentioned issues with air conditioning.
Amenities
8.85
Good amenities but some experiences of understaffed areas like the bar.
Value for Money
8.31
Some guests felt that the pricing did not match the quality due to certain issues.
Food and Beverage
9.36
Excellent food quality, particularly for breakfast, with great dining options.
Overall Experience
9.43
Overall a very enjoyable stay with memorable highlights that would encourage a return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:31

Property Description

Luxurious Accommodation

Experience luxury at its finest at The Ritz-Carlton, Santiago. Each 5-star room offers stunning city views, air conditioning, and a flat-screen TV for your comfort. The private bathrooms are equipped with premium amenities to ensure a relaxing stay.

Top-Notch Facilities

Indulge in the indoor pool, dine at the on-site restaurant, or explore the city with free bike rentals. The hotel also provides a business center, tour desk, and ironing service for your convenience.

Convenient Location

Located just 1.1 km from Costanera Center, The Ritz-Carlton, Santiago is the perfect base for your Santiago adventures. With easy access to popular parks and the airport shuttle service, your stay will be both luxurious and convenient.

Book now to elevate your Santiago experience at The Ritz-Carlton!

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 831 reviews
Cleanliness: 8.86
Service: 9.83
Location: 9.37
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 9.36
Overall Experience: 9.43
J
JAVIER • couple • cl
10
2026-06-11 • via Nuitee
M
Michal • solo_traveller • au
10
Pros:

Loved the stay! Thank you 🙂

2026-06-10 • via Nuitee
C
Cristobal • couple • cl
9
2026-06-10 • via Nuitee
R
rafaela • couple • br
9
Pros:

Location, very friendly staff, nice breakfast.

2026-06-06 • via Nuitee
M
Marcelo • couple • br
10
2026-06-06 • via Nuitee
K
karina • couple • cl
10
2026-06-03 • via Nuitee
F
francisco • couple • cl
10
Pros:

Desayuno muy bueno, Spa de primer nivel

2026-06-01 • via Nuitee
G
Guerrero • family_with_children • cl
9
Pros:

Atención del Personal Excelente 👌

Cons:

Nads

2026-05-31 • via Nuitee
M
Marcos • solo_traveller • cl
10
Pros:

Superb !

Cons:

Anything.

2026-05-28 • via Nuitee
F
Fabio • couple • br
8
2026-05-27 • via Nuitee
M
Marcelo Augusto da Cunha • solo_traveller • br
10
Hotel com grande tradição no coração de Las Condes.
Pros:

Staff muito eficiente e simpático! O Ritz pensa em cada detalhe para deixar o hóspede satisfeito! Serviço impecável!
Além disso, a localização é primorosa! Bairro seguro, a passos do metro.
Gostaria de destacar alguns funcionários: AMBRÓSIO, DAVID, Nelly, Gabriel, a Catalina e o Cristhian.

Cons:

O banheiro poderia ter uma ducha de privada.

2026-05-20 • via Nuitee
J
Julio • couple • cl
10
2026-05-18 • via Nuitee
J
jeannehB1179QU • Solo travel
6
The Legendary Ritz-Carlton Service Was Missing
Pros:

This is a hard review for me to write. There was so much to like about the Ritz-Carlton, Santiago. I stayed here for two nights on my way to Rapa Nui and two nights before my flight back home. The hotel is beautiful--elegant, incredible rooms and amenities, a wonderful restaurant, and a location in a lovely part of the city. I had specifically chosen the hotel for its legendary service--and I felt a bit let down. During my most recent trip to Santiago, I found myself in a terrifying and dangerous situation at the airport when I arrived and my driver wasn't there--and so I chose the Ritz knowing their driver would be there. On my arrival from Panama City, all was well and the driver was waiting for me. On my return from Rapa Nui in the evening, however, I couldn't find my driver. Although I called the hotel and asked what happened, I never got an answer but I suspect the driver might have been waiting at the International Terminal although flights from Rapa Nui come in to the domestic terminal since Rapa Nui is part of Chile. It took an hour to get it straightened out and so I arrived at the hotel exhausted and traumatized. While I appreciated the gifts of a bottle of wine and appetizers and the apologies, I just felt so let down. I asked several times if I had done something wrong/been waiting in the wrong place/etc. but got no answer. I doublechecked the email I had sent to the hotel in advance and it had all of the correct flight information so I was left confused and frustrated. Finally, a "need to read the room" suggestion for next time. I was startled to find out that the driver assigned to take me back to the airport was the one who wasn't at the arrival area. It wasn't a good end to the trip. A few final comments: 1. While I appreciated the security scattered throughout the lobby area, they just looked scary. 2. A big thanks to Francisca for arranging two great day trips for me. 3. A shout out to Catalina and the Estro wait staff. 4. And thank you to the chef and kitchen staff for making my seafood dinners sublime.

2026-05-16 • via Tripadvisor
1
12kena • Family • Union, New Jersey
10
Family Trip
Pros:

Excellent top notch hotel! The Ritz is centrally located and in a very safe area. The food and gym were great no real reason to stay anywhere else.

2026-05-15 • via Tripadvisor
P
Pedro Ignacio • couple • cl
3
Buen hotel, la limpieza de la habitación y del baño, de muy baja calidad.
Pros:

El desayuno

Cons:

La limpieza de la habitación

2026-05-14 • via Nuitee
G
Gabor • solo_traveller • hu
8
2026-05-10 • via Nuitee
T
Tetsuya • solo_traveller • cl
8
2026-05-07 • via Nuitee
F
Felipe Soutello • couple • br
10
2026-05-07 • via Nuitee
M
Matias • couple • cl
10
2026-05-07 • via Nuitee
G
Glaybeth • solo_traveller • cl
10
Pros:

Todo

Cons:

Nada

2026-05-06 • via Nuitee