The Ritz-Carlton, Santiago

Hotels
•
The Ritz-Carlton Company, L.L.C
9.1 (807 reviews)
Calle El Alcalde No. 15 , Santiago , cl

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Beautiful property
Excellent food
Cons:
Noisy air conditioning
Understaffed bar
Issues with lift

Categories

Cleanliness
8.86
Generally clean but experienced issues such as a noisy air conditioning.
Service
9.83
Staff was very attentive, making guests feel like family and providing excellent service.
Location
9.37
Excellent location with easy access to places of interest.
Room Quality
8.82
Good room size and comfort, but some guests mentioned issues with air conditioning.
Amenities
8.85
Good amenities but some experiences of understaffed areas like the bar.
Value for Money
8.31
Some guests felt that the pricing did not match the quality due to certain issues.
Food and Beverage
9.36
Excellent food quality, particularly for breakfast, with great dining options.
Overall Experience
9.43
Overall a very enjoyable stay with memorable highlights that would encourage a return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:31

Property Description

Luxurious Accommodation

Experience luxury at its finest at The Ritz-Carlton, Santiago. Each 5-star room offers stunning city views, air conditioning, and a flat-screen TV for your comfort. The private bathrooms are equipped with premium amenities to ensure a relaxing stay.

Top-Notch Facilities

Indulge in the indoor pool, dine at the on-site restaurant, or explore the city with free bike rentals. The hotel also provides a business center, tour desk, and ironing service for your convenience.

Convenient Location

Located just 1.1 km from Costanera Center, The Ritz-Carlton, Santiago is the perfect base for your Santiago adventures. With easy access to popular parks and the airport shuttle service, your stay will be both luxurious and convenient.

Book now to elevate your Santiago experience at The Ritz-Carlton!

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 807 reviews
Cleanliness: 8.86
Service: 9.83
Location: 9.37
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.31
Food and Beverage: 9.36
Overall Experience: 9.43
P
Pierre • couple • fr
9
Pros:

Les équipements

Cons:

Les chambres pas à la hauteur du prix

2026-04-23 • via Nuitee
M
Mariana • family_with_children • ar
9
2026-04-20 • via Nuitee
P
paulo vitor • couple • br
10
2026-04-19 • via Nuitee
F
Francisca • solo_traveller • cl
10
2026-04-19 • via Nuitee
K
Kris • solo_traveller • us
10
Lovely spot in Santiago
Pros:

Great service. Wonderful restaurant.
Location is next to the subway. Very beautiful rooms.

2026-04-15 • via Nuitee
A
Andrius • solo_traveller • gb
10
2026-04-09 • via Nuitee
S
Sara • family_with_children • cl
10
excelente sobresaliente
Pros:

el desayuno

Cons:

nada no me gusto

2026-04-06 • via Nuitee
F
Fernanda • couple • cl
10
2026-04-04 • via Nuitee
M
Matias • couple • cl
9
Muy buena comida a toda hora
Pros:

La calidad de la comida en la habitación era deliciosa

Cons:

Un poco caro

2026-04-03 • via Nuitee
M
mieny • couple • nl
7
2026-04-02 • via Nuitee
K
Kay • solo_traveller • gb
10
Wonderful stay
Pros:

Wonderful staff, great location and gorgeous facilities, I had an amazing massage and highly recommend the service

2026-03-29 • via Nuitee
F
Felipe • couple • cl
10
Alegría y tranquilidad
Pros:

La limpieza y atención

Cons:

Nada

2026-03-28 • via Nuitee
G
George • extended_group • us
10
2026-03-20 • via Nuitee
D
David • solo_traveller • gb
10
Top quality service.
Pros:

Lovely hotel. Great service. Excellent food and drink in Exec Lounge. Room was spacious, comfortable and clean with great view of city.Highly recommend.

Cons:

Nothing.

2026-03-19 • via Nuitee
J
Jose • family_with_children • cl
10
2026-03-18 • via Nuitee
S
SANDRA • couple • ar
8
Pros:

La piscina es todo.

Cons:

Que tiene poco espacio exterior.

2026-03-12 • via Nuitee
A
Ann • couple • gb
9
Lovely hotel
Pros:

Lovely hotel in a nice area, albeit not in city centre per se. Very nice pisco sours in the bar.

Cons:

Lifts were v slow

2026-03-10 • via Nuitee
H
Highworthian • Couples
4
Stay somewhere else
Pros:

Staff are lovely but the hotel is tired and doesn’t live up to the name. Lobby staff are fantastic but the bar is understaffed and boring. Don’t bother with a spa treatment, it’s a pitiful excuse for a spa and the staff are not professional and not centred on you visit with them.

2026-03-08 • via Tripadvisor
T
Tessy • couple • lu
10
The location is fantastic, right in the heart of Santiago, and the breakfast is generous and delicious. Everything is ar
Pros:

The location of the hotel is excellent – right in the heart of Santiago. The breakfast is very generous and delicious, and everything in the hotel is simply perfect. We had a wonderful stay and would definitely recommend it.

Cons:

n.a.

2026-03-05 • via Nuitee
S
steverI6675LI • Couples • Emirate of Abu Dhabi
2
Poor service and old rooms
Pros:

The ritz has either gone down hill. the rooms are okay by hampton inn standards. The breakfast had a large spread but food was definitely low quality. Tried several of the bakery items and they were all stale or very dry. The croissants were very crunchy not soft or buttery. Service was abysmal.

2026-03-01 • via Tripadvisor