Best Western Plus Castle Rock

Hotels
•
Best Western Plus
9.2 (468 reviews)
595 Genoa Way , Castle Rock , us
+1 303-814-8800

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast
Cons:
Rooms dated
Hot tub temperature too high

Categories

Cleanliness
8.66
Mixed reviews; some rooms were clean while others were criticized for being dated.
Service
9.63
Overall friendly and helpful staff mentioned positively in multiple reviews.
Location
9.67
Frequently praised for its convenient and excellent location.
Room Quality
8.62
Rooms generally comfortable but noted as dated in some instances.
Amenities
8.65
Good amenities but some complaints about the pool and hot tub temperature.
Value for Money
9.11
Generally good value, but some felt it was expensive for the quality.
Food and Beverage
9.66
Breakfast received high praise from numerous guests.
Overall Experience
9.63
Most guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:00

Property Description

Indulge in Comfort and Convenience at Best Western Plus Castle Rock

Luxurious Amenities: Unwind in the indoor pool, savor a delicious continental breakfast, and relax in the spacious guest rooms equipped with a microwave, refrigerator, and coffee maker.

Modern Comforts: Enjoy cable TV with premium channels and stay connected with free WiFi in every room.

Convenience at Your Fingertips: Stay active in the fitness center, take care of business in the business center, and rest easy with a 24-hour front desk and safety deposit boxes.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Best Western Plus Castle Rock now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DEN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9.2
Based on 468 reviews
Cleanliness: 8.66
Service: 9.63
Location: 9.67
Room Quality: 8.62
Amenities: 8.65
Value for Money: 9.11
Food and Beverage: 9.66
Overall Experience: 9.63
D
Donna • couple • us
8
2026-07-22 • via Nuitee
B
Bosco • family_with_children • us
1
Do not recommend.
Pros:

Nothing.

Cons:

We booked a One-Bedroom King Suite through Booking.com because it was specifically advertised as having three beds (one king, one queen, and one sofa bed), and we were traveling with two adults and four children. The listing not only identified those bed types but also explicitly stated, "The unit has three beds."

When we checked in, the room only had one king bed and a sofa bed. There was no queen bed anywhere in the suite, and the sofa bed was broken and would not open. We were also not informed until check-in that the hotel's pool was closed and that guests would need to use the neighboring sister property's pool.

We spent nearly two hours trying to resolve the situation, including multiple attempts to contact the front desk and Best Western customer service by phone. After speaking with the front desk in person, management ultimately relocated us to the neighboring sister property, where we were given a room that accommodated our family and had access to the pool. We appreciate that they ultimately found a solution. However, we had no input regarding our options. Before management became involved, I had requested to cancel the reservation without penalty because the room did not match the advertised description.

Unfortunately, this was a one-night family stay, and we lost a significant portion of our evening dealing with issues that could have been avoided if the room description had been accurate and the pool closure had been disclosed in advance. We were moved to the sister hotel at 10 pm with tired, hungry kids in tow.

I recommend verifying room details directly with the hotel before booking, especially if the number of beds or pool access is important to your stay.

Prior to leaving this review, I tried to contact higher up the chain with Best Western in numerous ways (phone calls, voicemails, emails), and I also attempted three phone calls, two online messages and an email to Booking.

2026-07-19 • via Nuitee
D
Dwight • solo_traveller • us
7
Pros:

The facility was fine, staff was fine. No issues or concerns with mt stay

Cons:

Really disappointed when I arrived 30 minutes early and was charge an early arrival fee. Never before have I had that happen, no matter how early I was, but 30 minutes early and I paid extra. Kind of tacky

2026-07-16 • via Nuitee
N
Norville-Weaver • couple • us
8
2026-07-14 • via Nuitee
D
Deb • solo_traveller • us
10
2026-07-09 • via Nuitee
C
Christopher • family_with_children • us
10
Definitely worth booking a room here. Clean, food was good at breakfast and hot tub and pool were relaxing.
Pros:

Clean, spacious rooms and clean pool.

Cons:

Nothing

2026-07-07 • via Nuitee
J
John • solo_traveller • us
8
2026-07-04 • via Nuitee
A
April • solo_traveller • us
10
2026-07-03 • via Nuitee
P
Perry • solo_traveller • us
8
2026-07-01 • via Nuitee
K
Karen Christian • solo_traveller • us
10
2026-06-22 • via Nuitee
C
Cinda • solo_traveller • us
9
Pros:

All but the breakfast

Cons:

Paying $14 for a self-serve breakfast that was no better than any place else that serves it for free, and I wasn't eating it every day. I did not realize it was the basic continental self-serve set-up. I assumed it was either the motel's own restaurant or something set up with a nearby restaurant.

2026-06-02 • via Nuitee
J
Jonathan • couple • us
10
2026-05-31 • via Nuitee
D
David • couple • us
6
2026-05-28 • via Nuitee
M
McBee • couple • us
8
2026-05-23 • via Nuitee
D
Denise • couple • us
9
All in all everything was very good. Loved our balcony room. Just wish the sleeper sofa bed was in better condition.
Pros:

Location is great. Staff is helpful. Very good breakfast options.

Cons:

Pull out sofa bed was in poor condition. Housekeeping didn’t show up every day.

2026-05-20 • via Nuitee
K
Kerstin • couple • de
8
2026-05-17 • via Nuitee
D
Devole • solo_traveller • us
10
Pros:

Location, between denver and colarado springs. Clean place, staff helpful, and pool with jacuzzi.

Cons:

Room was in process of changing out TV. Couldnt watch in living room, but could watch in bedroom.

2026-05-16 • via Nuitee
M
Maritza • couple • us
9
It is a great facility for a short stay. Very clean, comfortable and quiet
Pros:

the quiet night and comfortable facilities

Cons:

I'd like a true restaurant.

2026-05-09 • via Nuitee
O
Owens • couple • us
8
2026-05-05 • via Nuitee
8
828merrilld • Solo travel
2
Lack of Empathy Late at Night
Pros:

I had one of the most bizarre and upsetting hotel experiences I’ve ever encountered at the Best Western Plus Castle Rock.

I arrived around 10:15 pm after a long day, only to walk into a room that had clearly already been used. The toilet seat was up, there were used towels on the floor and in the bathtub, an opened cup, and the bed had a visible dent — as if someone had just been there.

I went downstairs to request a new room. The front desk clerk called a manager at a nearby sister property, Holiday Inn & Suites Castle Rock. I later learned there were no other rooms available at the Best Western.

The clerk was instructed to go back up and confirm the condition of the room, which she did. When she returned, I overheard the manager claim that the room was dirty because it was “my guest,” naming my sister specifically. This was completely false and shocking. My sister was elsewhere — we were in town for a deeply personal and difficult reason, to be with her as she is seriously ill.

The manager then took about 20 minutes to come over from the other hotel. Without saying much, she inspected the room herself, confirmed it was clearly not cleaned, and came back downstairs.

At that point, instead of resolving the situation with any level of professionalism or empathy, she was dismissive and confrontational. When I expressed how upsetting the situation was — especially given why I was in town — she responded that I was “not the only one who has had someone die,” that she felt sorry for my sister but not for me.

She canceled my reservation and told me I was not welcome to stay at either property.

This left me scrambling at nearly 11 pm to find another hotel, ultimately driving 15 minutes to Lone Tree and not getting to bed until 1 am.

What’s most frustrating is that this could have been easily resolved — the sister property next door had availability. A simple, compassionate solution would have made all the difference.

Instead, I experienced a combination of poor housekeeping, false accusations, lack of accountability, and a complete absence of basic human empathy.

2026-04-25 • via Tripadvisor