The Guesthouse by The Hey Hotel

Hotels
7.2 (692 reviews)
7 Höheweg , Interlaken , ch

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Children allowed
Pets allowed

Facilities

Nightclub
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean room and hotel building
Friendly staff
Cons:
Poor cleanliness
High prices for inadequate room quality

Categories

Cleanliness
5.7
Cleanliness standards need improvement, with visible stains on bed covers and a poorly cleaned toilet.
Service
8.7
Staff were friendly and helpful, resolving issues promptly.
Location
9.2
Excellent central location near main market and train station.
Room Quality
6.2
Room quality varied, with issues like cold temperatures and inadequate space.
Amenities
6.7
Lacked basic amenities like a tea kettle or fridge, with some rooms in need of better upkeep.
Value for Money
6.2
Overpriced for the quality provided, particularly in guesthouse arrangement.
Food and Beverage
7.7
Breakfast was fresh with good variety, though the experience was impacted by high guest volume.
Overall Experience
7.2
Decent experience with potential for improvement on several fronts.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 08:34

Property Description

Charming Accommodation in Interlaken

Convenient Location: Situated just 500 meters from the city centre, The Hey Hotel Guest House offers easy access to local attractions and is a short distance from Grindelwald Terminal and Giessbachfälle.

Comfortable Amenities: The hotel features well-equipped units with a seating area, flat-screen TV, and a safety deposit box. Each guest room comes with a private bathroom and cozy bed linen for a relaxing stay.

Outdoor Activities: Guests can enjoy hiking and skiing in the picturesque surroundings, with the option of bike hire available at the hotel for exploring the area at leisure.

Experience a delightful stay at The Hey Hotel Guest House - book now for an unforgettable getaway!

Important information:

When booking more than 3 rooms, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRN

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    No internet access available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 0 per person per night when using an available cot.
    People no matter the age stay for CHF 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs CHF 15 per day.

Location

Guest Reviews

7.2
Based on 692 reviews
Cleanliness: 5.7
Service: 8.7
Location: 9.2
Room Quality: 6.2
Amenities: 6.7
Value for Money: 6.2
Food and Beverage: 7.7
Overall Experience: 7.2
G
Gabriel • couple • br
10
2026-03-07 • via Nuitee
Γιωργος • couple • gr
9
2026-03-02 • via Nuitee
L
Larissa • family_with_children • br
7
Ótima, mas o check me decepcionou muito cobrando de surpresa pelo berço no quarto sem avisar previamente.
Pros:

Conforto, localização, água quente no salão do café da manhã 24h, vista do quarto (3o andar) para os Alpes, espelho de aumento, duas pias no banheiro, chaleira no quarto.

Cons:

Demorei para entender a dinâmica do estacionamento, mas depois deu tudo certo. Quando cheguei e me instalei com minha mãe e um bebê de 2 anos pediram para trocar de quarto, pois aquele estava em manutenção. Eu só pedi que tivesse o sofá cama, pois a criança ia dormir nele. Troquei para um quarto idêntico e embora tivesse o berço que pedi na reserva nem usamos. No Check out me cobraram 10 CHF por noite do berço! Um absurdo, pois não avisaram na reserva e nem no check in e eu ainda fiz questão do siga informando no check in que a criança dormiria naquele sofá. Nunca, nunca em nenhum país nesses dois anos que a criança viaja um hotel me cobrou pelo uso do berço. Lamentável

2026-02-28 • via Nuitee
F
Francois • couple • ca
10
Pros:

Nous avons opté pour un surclassement dans l'hôtel et le séjour fut parfait.

2026-01-19 • via Nuitee
T
Thirugnanam • couple • ch
3
2026-01-19 • via Nuitee
M
Matthias • couple • ch
8
2026-01-19 • via Nuitee
V
Vidisha • family_with_children • se
10
2026-01-19 • via Nuitee
D
Delia • family_with_children • au
9
Excellent accomodation, very comfortable, great location in middle of town. Amazing breakfast buffet
2026-01-19 • via Nuitee
A
Ahmad Shakeb • solo_traveller • at
9
2026-01-19 • via Nuitee
A
Anand Kumar • family_with_children • us
7
2026-01-19 • via Nuitee
T
Taulant • solo_traveller • ch
3
2026-01-19 • via Nuitee
C
Charlotte • couple • us
9
Beautiful room and bath
Pros:

Did not eat breakfast

Cons:

Maid kept knocking even though we had the sign on the door and it wasn't check out time yet

2026-01-19 • via Nuitee
B
Bryton • couple • us
9
Breathtaking nature with nearby busses and trains to get you going.
Pros:

The location was great for exploring nature and with nearby transfers to many towns via bus and trains. This was a great time.

Cons:

The rooms were very basic and small; but that was okay for us as we were outside most of the day.

2026-01-19 • via Nuitee
T
Theodore • couple • us
5
Good location, large room, shower is more like a coffin where water also comes out.
Pros:

Great location, easy check in, the actual room itself is quite spacious and the bed was comfortable.

Cons:

I’ve visited prison cells with larger showers. I’m an average build man and could not move or turn in this tiny shower. I’ve been to Tokyo, the most densely populated city in the world with showers twice the size of the one with this room. I mean I get it’s hard to get a private shower in Switzerland on a budget but wow.

2026-01-19 • via Nuitee
T
Thomas • couple • ch
7
Cons:

Altes Zimmer mit kleiner Badewanne als Dusche. Haare vom Vorgast am Boden.

2026-01-17 • via Nuitee
E
Emerick • couple • ch
8
Zum Schlafen reichst.
Pros:

Für den Preis okay.

Cons:

Zentral

2026-01-08 • via Nuitee
F
Fauzia Nadeem • couple • sa
7
Comfort room
Pros:

Very clean room and hotel building behind main hotel building!Near to main market in Interlaken west and train station

Cons:

Wired room with too huge pullers on roof just above beds. We booked a double but two single beds were provided. No tea kettle or fridge in room beside costly room charges

2026-01-06 • via Nuitee
K
Kirsty • couple • au
8
2026-01-06 • via Nuitee
J
Josephine • family_with_children • au
9
2026-01-05 • via Nuitee
S
Susanne • couple • ch
8
Sehr schön!
Pros:

Die zentrale Lage war super, die Angestellten super nett, das Silvesteressen super!

Cons:

Das Zimmer war sehr kalt, aber man hat uns innert kurzer Zeit ein Öfelchen gebracht.

2026-01-02 • via Nuitee