Quality Inn & Suites New Boston - Texarkana West

Hotels
•
Quality Inn
6.9 (174 reviews)
1024 North Center Street , New Boston , US
+1 903-628-6999

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Pets allowed
Laundry
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms and comfortable pillows
Convenient location for highway/ball-field stops
Pool with towels available
In-room fridge, microwave and coffee maker
Free/easy parking
Cons:
Breakfast often skimpy or empty
Inconsistent/indifferent or rude staff behavior
Noisy AC and maintenance/lighting issues in rooms
Reports of pests/bed-bug complaint and gaps under doors
Property/outdoor walkways are dated or need repair

Categories

Cleanliness
7
Many guests repeatedly praised clean rooms and comfortable pillows, though a few reports cited a dirty room, chemical smell, and a bed-bug complaint, giving an overall mildly positive but mixed cleanliness impression.
Service
5.5
Service sentiment is mixed-to-negative: several reviewers described staff as friendly, but multiple reports noted indifferent or rude behavior, poor breakfast upkeep, and slow/no maintenance response.
Location
8.3
Location is frequently noted as convenient (near highway, ball field) and suitable for road-trip stops, producing a generally positive location sentiment.
Room Quality
6.5
Room quality is mixed: some rooms described as large, comfortable and well-equipped (fridge, microwave), while others had problems (noisy AC, poor lighting, door gaps letting pests, bathroom door/handrail issues).
Amenities
8
Amenities received positive mentions (pool with towels, in-room fridge/microwave/coffee maker); however outdoor areas and walkways were noted as needing updates.
Value for Money
8.5
Several guests found the property acceptable for a quick stop (free/easy parking, comfortable beds), giving a relatively strong value perception despite other service/food shortcomings.
Food and Beverage
4.5
Breakfast was commonly criticized: empty hot-food containers, limited selection, cold items, hard biscuits and poor gravy; occasional positives (good waffle) did not offset frequent complaints.
Overall Experience
6.9
Overall sentiment is mixed: some guests enjoyed cleanliness, comfort and the pool; others reported rude staff, maintenance and pest issues, resulting in a tepid overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Conveniently Located Hotel in New Boston, Texas

Modern Amenities: Each room at Americas Best Value Inn New Boston features a flat-screen cable TV, microwave, and refrigerator for your comfort and convenience.

Exceptional Service: Enjoy a 24-hour reception and meeting facilities during your stay at Americas Best Value Inn New Boston.

Ideal Location: Just a 5 minutes' drive from the Red River Army Depot and 36 kilometers from Texarkana city centre, our hotel offers both convenience and accessibility.

Book your stay at Americas Best Value Inn New Boston for a comfortable and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GGG

Location

Guest Reviews

6.9
Based on 174 reviews
Cleanliness: 7
Service: 5.5
Location: 8.3
Room Quality: 6.5
Amenities: 8
Value for Money: 8.5
Food and Beverage: 4.5
Overall Experience: 6.9
V
Victor • couple • us
10
Pros:

Staff was super friendly. Room was very clean.

Cons:

N\A

2026-10-26 • via Nuitee
A
Anthony • solo_traveller • us
10
2026-10-22 • via Nuitee
J
Jeffrey • couple • us
5
Disappointing.Loud AC;not enough working lights & didn't refill empty breakfast hotfood containers
Pros:

King room was very large and the location was good. Room was clean.

Cons:

Staff/owners seemed like they really didn't care much. King room was large and clean but there wasn't really enough light in it. The entry light didn't work so I went down to get a light bulb and the young man at the desk said he'd tell the maintenance man in the morning.I said we're only here for tonight (I mean he had just checked us in) so I'd like a light bulb. He was chatting on the phone but nice about getting a new bulb...which didn't work either. The fixture was old and should have been replaced. It's the entry light so if it doesn't work you have to enter a completely dark room and find another light. Room was dark without it.
The worst thing though was the incredibly noisy AC. Every time it cycled on it made a loud racket.
The next morning we got to breakfast probably 40 minutes after it started and there was NOTHING left in the hot containers.Not a crumb of biscuits, eggs, etc and the staff came in and just shrugged. I guess you snooze you lose. She did go over and turn on the tv as they had never turned it on. The whole attitude wasn't rude, just more like they just didn't care. It was odd. Property could be so much better.

2026-10-19 • via Nuitee
O
Ogden • couple • us
10
It was nice and comfortable
Pros:

Everything was clean

Cons:

I wish there were more sitting in the room besides one chair and a bed

2026-10-19 • via Nuitee
A
Anja • couple • de
5
Enttäuscht
Pros:

Lag nah an der Autobahn

Cons:

Das Frühstücksbuffet sehr übersichtlich. Keine Servicekraft da, um fehlende Lebensmittel aufzufüllen. Keine Marmelade oder Cream cheese für das Toast vorhanden, nur Butter ?! Das Gravy sah auch nicht mehr appetitlich im Topf aus.

2026-10-11 • via Nuitee
A
Argenis • solo_traveller • us
10
Pros:

What I liked most was the cleanliness of the room. Everything smelled very good. The pillows were also very comfortable; we slept very well. They also have a small fridge and a microwave. Oh, and a little coffee maker with everything you need.

2026-10-11 • via Nuitee
C
Caroline • family_with_children • us
2
There was a 1 inch space under the door that let in spiders, bugs and snakes into our room 108!
Pros:

The waffle was good, but had to ask for butter.

Cons:

Not much to choose from. There was no juice, no eggs, no bacon, the biscuits were hard as a rock and the gravy was over loaded with sausage

2026-10-10 • via Nuitee
G
Gregory • couple • us
1
Most importantly the staff manager in particular was rude and very disrespectful
Pros:

Nothing

Cons:

Everything

2026-10-07 • via Nuitee
R
Ricardo • solo_traveller • us
10
2026-09-17 • via Nuitee
M
milam • solo_traveller • us
10
2026-09-16 • via Nuitee
G
Gloria • couple • us
10
2026-09-14 • via Nuitee
L
Lydia • solo_traveller • us
10
2026-09-04 • via Nuitee
S
Shalvay • solo_traveller • us
10
2026-08-25 • via Nuitee
9
959JenniferK • Couples • Kasson, Minnesota
8
Good for a stop on a road trip.
Pros:

This stay was a pleasant surprise. The AC was working properly so the room was nice and cool in the 100 degree heat. We enjoyed swimming in their pool, which also had pool towels ready to be used. The only thing I might have to say needs improvement is their breakfast. We aren’t big breakfast people, but the bare minimum had to be asked for. We wanted a yogurt and the container for them was empty. We did ask and the attendant came out with more yogurt. We would stay here again.

2026-08-15 • via Tripadvisor
E
Elmer • solo_traveller • us
1
Don't stay there
Pros:

Location

Cons:

They have bed bugs. I have bites all over now. The breakfast was cold too.

2026-08-06 • via Nuitee
M
Malissa • couple • us
10
2026-08-06 • via Nuitee
C
Charles • couple • us
8
2026-07-21 • via Nuitee
R
Rodney • extended_group • us
9
Pros:

it was quite and plenty roomy

Cons:

quite

2026-07-17 • via Nuitee
R
rodney • couple • us
10
2026-07-17 • via Nuitee
Q
Quentin • solo_traveller • us
9
2026-07-14 • via Nuitee