Spark by Hilton Lockport

Hotels
•
Spark by Hilton
6.4 (203 reviews)
515 South Transit Street , Lockport , US
+1 716-434-6151

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Close/convenient to event locations
Some staff described as friendly and helpful
Some rooms updated and modern; comfortable beds reported
Decent pool
Generally budget-friendly pricing
Cons:
Major cleanliness problems (snail, flies, mildew, inconsistent housekeeping)
Long waits and inconsistent check-in/service; understaffed at times
Breakfast and vending often unstocked; coffee frequently empty
Exterior/parking/landscaping rundown, trashy outside areas, poor lighting
Payment/booking policy issues reported (payment method not accepted)

Categories

Cleanliness
3.5
Multiple reports of poor housekeeping: a guest repeatedly found a snail in the room, flies in the bagel tray, rooms not vacuumed or cleaned as scheduled, mildew and sour smells, and overall unclean public areas.
Service
8.5
Mixed reports: staff were described as friendly and sometimes helpful, and guests were relocated when needed, but the hotel appears understaffed with frequent long check-in waits and inconsistent customer-service follow through.
Location
8.5
Consistently noted as convenient and close to event locations; however several guests mentioned the surrounding area and exterior looked rundown or had trash, which reduces appeal despite proximity.
Room Quality
7
Mixed: some rooms described as updated, modern and comfortable (beds praised), while others noted old furnishings, missing desk chair and basic shortcomings; overall generally functional but inconsistent.
Amenities
6.5
Amenities are inconsistent: the pool was described as decent and some rooms felt updated, but on-site vending/snacks and breakfast service were often empty or poorly maintained; exterior lighting and landscaping were also criticized.
Value for Money
7.5
Several guests felt the price matched basic expectations (one explicitly said they were happy for the price), though service and cleanliness issues reduce perceived value for others; generally acceptable for budget travelers when not impacted by service failures.
Food and Beverage
4
Repeated complaints about breakfast: coffee and food items not stocked or empty, flies in food items, slow responses to restock; one guest noted breakfast similar to other hotels but overall the F&B experience was weak.
Overall Experience
5.7
Overall stays were mixed-to-negative: convenience and some clean/updated rooms or a decent pool provided positives, but pervasive cleanliness problems, check-in/service failures and poor breakfast/amenity upkeep led to an overall below-average experience for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Nestled in Lockport, Lockport Hotel provides a convenient stay near major attractions.

Convenient Amenities
Enjoy air conditioning and room service in our comfortable rooms. Stay connected with free WiFi and take advantage of our 24-hour front desk.

Relaxation Options
Unwind in our indoor pool or explore nearby attractions such as Buffalo Zoo and Niagara Falls Conference Center.

Comfortable Accommodations
Our rooms feature modern amenities including a flat-screen TV, fridge, and plush bedding for a restful stay.

Secure your stay at Lockport Hotel for a delightful experience in Lockport.

Important information:

Newly Renovated propertyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.4
Based on 203 reviews
Cleanliness: 3.5
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 4
Overall Experience: 5.7
T
Tim • solo_traveller • us
1
Terrible business
Pros:

I payed for a room online went there and was told they canceled it and there’s no room after traveling 6hrs I want my money back and a free stay or something as I slept in My car. Very mad

Cons:

Nothing

2026-11-06 • via Nuitee
L
Les • couple • us
9
good clean place rates flucuate
Pros:

nice well maintained room clean comfortable

Cons:

A microwave would have been nice

2026-11-01 • via Nuitee
C
Constance • couple • us
7
Pros:

Close proximity to our event location

Cons:

Arrived half an hour before check in time and were not allowed to check in early. We were expected at a wedding at 3:30 and couldn't wait till 3 to check in. Finally checked in at 10pm

2026-10-19 • via Nuitee
G
Glenn-Smith • couple • us
3
I'd never stay there again.
Pros:

It was convenient for the event I had to attend.

Cons:

It was old and had nothing to offer. All the snacks and shelves up front were empty, the coffee pot remained empty during breakfast time, the breakfast bar was not stocked and when asked, they took their time to fill the coffee. There was no chair for the desk in our room. The location was in a not so nice area as well and the outside of the property had trash lying around and just looked rundown.

2026-10-16 • via Nuitee
W
William • couple • us
1
2026-10-15 • via Nuitee
P
Pinnock • family_with_children • us
2
Not satisfied at all
Pros:

I paid for a room and had yo share it with a snail, that's right a snail from the time I arrived 8/19/26 until I checked out on 8/24/26. Flies in the bagel tray. Room was only cleaned twice will I was there. What a way to spend my 60TH birthday. Very disappointing.

Cons:

Customer service needs a fine tuning, and housekeeping needs a fine tuning as well as the breakfast area.

2026-10-08 • via Nuitee
M
Melissa • solo_traveller • us
3
Pros:

Staff was friendly, location was good

Cons:

Not enough staff, breakfast could have been better, cleanliness could have been better.

2026-10-07 • via Nuitee
D
Darren • solo_traveller • us
1
Get people that want to work. I waited almost a hour to check in and nobody showed up. Called spark and they relocated m
Pros:

It was close to what I needed.

Cons:

No lighting outside.

2026-09-18 • via Nuitee
M
Mary • solo_traveller • us
7
For the price, I’m happy with my stay at this hotel.
Pros:

The room was clean and the beds are comfortable.

Cons:

Room was not ready at check-in time, but the wait wasn’t long, maybe 15 mins.

2026-09-14 • via Nuitee
B
Brittanie • solo_traveller • us
6
It was alright. But I wouldn’t pay what I did again if the hotel isn’t in a decently clean condition. Also, I left my ho
Pros:

Nothing to like except the pool was decent.

Cons:

It was unclean. Smelled like pot on the second floor, smelled like mildew and sour milk on the first floor. Outside near back door areas were super trashy. Nothing vacuumed.

2026-09-12 • via Nuitee
S
Shawn • solo_traveller • us
5
Pros:

Price

Cons:

Vacuumed the walls and stairs

2026-09-07 • via Nuitee
P
Pinnock • solo_traveller • us
1
Pros:

Nothing

Cons:

Checked in 8/19 room 135 beds were made floor was not swept for the 6 days we were there.rooms were to be cleaned every other day, it was cleaned every 3 days. There was a Snell, yes I said Snell that greeted me the day I ckecked in until the day I checked out 8/25. Talked to management and they did not even offer a room change or anything. I was told that I could not get monetary funds, I never asked for that. Needless to say Spark Transit road Lockport Ny gets 0.

2026-08-26 • via Nuitee
D
Darlene • solo_traveller • us
10
Pros:

The updates in the hotel are very nice and modern & Clean 5 stars..
I'd stay again, however I wish you had a hot breakfast like the Hampton Inn Hotel by Hilton

Cons:

For a hotel having the Hilton family name it definitely lacked updated landscaping & paved parking lot. 0 stars

2026-08-24 • via Nuitee
K
Kelly • family_with_children • us
10
2026-08-22 • via Nuitee
S
Sean • family_with_children • us
1
Pros:

I booked through booking.com. I was ALLOWED TO PAY ONLINE WITH CASH APP but the actual hotel location didn’t allow Cash App debit cards. It did NOT say that online. I had NO other way to pay. It wouldn’t let me cancel, I couldn’t change or edit my payment method to pay online. So myself, my wife, and 9 yr old slept in our small car for the night. Then saw the next morning you guys took my LAST $168 because I didn’t stay in the room BECAUSE YOU WOULDNT TAKE MY PAYMENT METHOD. You guys are scum and should be ashamed of yourselves.

Cons:

Everything

2026-08-12 • via Nuitee
S
Stacey • solo_traveller • us
7
Clean smelling room. Food was the same as other hotels
Pros:

It was clean and well lit up at night

2026-08-06 • via Nuitee
C
Chris • solo_traveller • us
3
2026-08-05 • via Nuitee
T
Tammy • couple • ca
9
Pros:

Location is good

2026-08-03 • via Nuitee
M
Molinary • solo_traveller • us
9
2026-07-23 • via Nuitee
M
Meghan • family_with_children • us
3
Pros:

People drink and lighting off fireworks and blasting music for 12 hrs straight, several calls to management and nothing changed. Drugs and marijuana smell permeated the hallway.

2026-07-17 • via Nuitee