Holiday Inn Express West Los Angeles by IHG

Hotels
Holiday Inn Express
8.8 (632 reviews)
11250 Santa Monica Boulevard , Los Angeles , us

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Exceptional service
Clean rooms
Great breakfast
Cons:
Noise from outside
Location concerns

Categories

Cleanliness
8.39
Room was clean and in excellent shape, but one review mentioned significant noise impacting comfort.
Service
9.86
Staff provided excellent service, particularly at breakfast; many guests highlighted their kindness and helpfulness.
Location
8.4
Great location for walking to restaurants and attractions, although concerns about surrounding area noise and safety were noted.
Room Quality
8.35
Rooms were clean and comfortable, with good temperature control noted, but issues with noise from outside were mentioned.
Amenities
8.38
Amenities were adequate, though details were minimal in the reviews.
Value for Money
8.84
General sentiment of good value given the overall quality of service and location.
Food and Beverage
9.39
Breakfast received high praises for quality and service from staff, especially Lolie and Antonio.
Overall Experience
8.76
Overall experience was mostly positive despite some issues with noise and location, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:34

Property Description

Convenient Location
Located just 15 minutes from LAX, Holiday Inn Express West Los Angeles offers easy access to the airport for travelers.

Modern Amenities
Enjoy a comfortable stay in air-conditioned rooms equipped with free Wi-Fi, flat-screen TVs, and a microwave. Start your day with a complimentary hot breakfast buffet and stay connected with free WiFi.

On-Site Facilities
Take advantage of the hotel's gym, business center, and 24-hour front desk services including luggage storage. Rooms with disability access are also available for added convenience.

Book your stay at Holiday Inn Express West Los Angeles for a seamless travel experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LAX

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 30 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 632 reviews
Cleanliness: 8.39
Service: 9.86
Location: 8.4
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 9.39
Overall Experience: 8.76
C
C6124BBdavidc Family
10
Would stay again, for sure
Pros:

The breakfast was one of the best that I have had, when it comes to all inclusive hotels. The front desk was so lovely and made sure we were comfortable during our stay, even calling us to make sure we were happy with the room once settled in. Thank you to the housekeeping for making sure our room was cleaned right on schedule. 5 stars!!

2026-03-21 via Tripadvisor
M
marissarY3079RV Family
10
Wonderful experience and great location
Pros:

Wonderful stay and amazing hospitality by Angelina.

2026-03-21 via Tripadvisor
S
Siyu couple us
9
Pros:

地理位置好,去大多数景点都在15-30分钟车程内;
员工很友善

2026-03-21 via Nuitee
R
Rodrigo couple br
9
Great location and breakfast. Close to LAX
Pros:

Great location and breakfast. The room has plenty of space

Cons:

We can hear sound of walking from the room above

2026-03-15 via Nuitee
I
insup2026 Business
10
Well trained and committed to customers.
Pros:

I had the best experience with Holiday Inn Express west Los Angeles-Santa Monica by IHG. Front desk staff were very professional and always available to assist. A gentleman set up breakfast was great as well. He constantly checks food and cleans the area making sure customers are enjoying their meal. Thank you!

2026-03-14 via Tripadvisor
T
tiara couple us
7
2026-03-03 via Nuitee
Q
Q9442XVbrunon Family
8
Big thanks to the staff
Pros:

During breakfast at the hotel, we had the pleasure of being assisted by Angelina and Antonio, and they truly made the experience exceptional. They were incredibly friendly, attentive, and always willing to help. Despite the busy breakfast hours, they worked with impressive speed and efficiency, keeping everything organized and ensuring guests were well taken care of.

What stood out the most was their positive attitude and professionalism. They were always smiling, proactive, and clearly dedicated to providing great service. Their effort did not go unnoticed and made our mornings much more enjoyable.

A big thank you to Angelina and Antonio for their outstanding work. They are a great asset to the hotel team!

Bruno & Aline

2026-03-01 via Tripadvisor
3
375montserrata Family
10
Kindness
Pros:

I visited Holiday Inn for a one night stay went down for breakfast service service and it was exceptional. Our breakfast team was Antonio and Angelina. Wonderful people very helpful always on the lookout if we needed anything so I want to praise their above and beyond excellent service thank you.

2026-03-01 via Tripadvisor
7
794traceyq Family
10
Excellent Service from Angelina and Antonio
Pros:

We are continuing our stay at the Holiday Inn in Los Angeles, and once again, we would like to highlight the outstanding service we received today.

Angelina was extremely kind and attentive throughout our visit. She made sure we felt comfortable and well taken care of at all times. Her friendly attitude and professionalism truly stand out. She was also very sweet with our son, which we deeply appreciate as parents. Small gestures like that make a big difference.

Antonio, as always, provided excellent service as well. He is consistently courteous, helpful, and welcoming. It’s clear that both Angelina and Antonio Vanessa genuinely care about the guests and take pride in their work.

We are very grateful for their attention and dedication. Their exceptional service continues to make our stay truly enjoyable. Thank you again!

2026-02-28 via Tripadvisor
A
Ambassador821255 Solo travel
10
Great
Pros:

Antonio and Angelina are great people with such great smiles. Always welcoming you to the breakfast area.

2026-02-28 via Tripadvisor
N
Navigator26687187255 Family
10
Outstanding Service from Vanessa and Antonio
Pros:

We are currently staying at the Holiday Inn EXPRESS in Los Angeles and we are truly impressed with the exceptional service we’ve received.

VANESSA and ANTONIO have been absolutely wonderful from the very beginning. VANESSA was especially kind to our son she gave him coloring pages and some toys to play with, which meant so much to us as parents. She was incredibly thoughtful and caring. We also had a lovely conversation with her, which made us feel even more welcome.

Both Vanessa and Antonio have been charming, attentive, and professional at all times. Their warm and friendly attitude made our stay even more enjoyable.

Excellent service from both of them always kind, always helpful, and always with a smile. They truly made a difference in our experience. Thank you for everything!

2026-02-27 via Tripadvisor
K
kellykM5280IS Friends getaway
10
Great Costumer Servicr
Pros:

The customer service is outstanding! Front desk was so much fun and made me laugh! Antonio and Vanessa made breakfast so good and really took care of us! They made breakfast amazing! :)

2026-02-27 via Tripadvisor
E
Ellen couple us
10
Enjoyable
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-02-25 via Nuitee
F
FarAway05066218666 Family
8
Weekend Stay
Pros:

Had a really great stay here! The location is super convenient if you’re visiting Universal Studios Hollywood, and it’s only about a 20-minute drive from Beverly Hills, which was a huge plus. It’s also right off the 405 freeway, making it easy to get around. The breakfast was delicious with plenty of options, and the staff was incredibly friendly and welcoming, which made the stay even better. The only small downside is the area right around the hotel feels a little sketchy, but overall I still had a really good experience and would definitely stay again!

2026-02-15 via Tripadvisor
O
ontheotherside Couples Redwood City, California
8
Convenient and very good at this price point
Pros:

The hotel has been recently remodeled so the rooms are nice. The breakfast and fitness centers are quite decent for this category. The location is super-convenient. But don’t expect any charm: this is a very functional place

2026-02-15 via Tripadvisor
2
293arnoldb Solo travel
10
Amanda and Melissa take care of business!
Pros:

Melissa and Amanda Rock!! They were very pleasant, skilled and professional. Better than attendants at any of the more expensive LA hotels I frequent from time to time. Very quiet hotel. Very clean!! All the amenities one needs to visit for short or long stay. This place rocks, everyone. A little secret tucked away alongside 405. I think I’ll be staying there from here on out whenever I visit.

2026-02-08 via Tripadvisor
D
D6417XBstephanies Couples
10
Great experience
Pros:

We have an amazing experience at this place and Lolie y Angelina were so attentive to the service. Great workers and great vibes!

2026-02-07 via Tripadvisor
1
177leticiaj Family
8
Friendly
Pros:

Very accommodating Cande was so sweet and gave us our toiletries when we needed extra.

2026-02-04 via Tripadvisor
A
aubreyl140 Solo travel
10
EST breakfast & staff on earth!
Pros:

Breakfast is SUCH a treat at this hotel! I was famished and they went above-and-beyond to make sure I had everything needed from eggs, potatoes, omelets, bagels, cinnamon rolls, etc etc.

Antonio & Lolie in particular were incredibly helpful! I will be staying here as often as possible in the future thanks to the incredible care of this team! 🙏❤️

2026-02-03 via Tripadvisor
9
947yenc Family
10
Good service
Pros:

Good service, Antonio and Vanessa were really nice and the service was great, very kind. Very cleaning and good breakfast!

2026-01-31 via Tripadvisor