Best Western Diamond Bar Hotel & Suites

Hotels
•
Best Western
7.6 (505 reviews)
259 Gentle Springs Lane , Diamond Bar , us
+1 909-860-3700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Clean rooms
Spacious accommodations
Convenient location
Friendly staff
Cons:
Loud noise from traffic
Inadequate breakfast options
High prices for value received

Categories

Cleanliness
6.55
Multiple reviews mentioned cleanliness positively but also indicated issues with cleaning, such as improper cleaning and complaints about towels.
Service
9.01
Staff were noted as friendly and helpful, despite some service delays regarding room amenities.
Location
9.05
Many reviews praised the location as convenient and close to events.
Room Quality
7.51
Rooms were described as clean and spacious, but various complaints about noise and uncomfortable pillows affected perception.
Amenities
7.54
Basic amenities were provided, but issues with breakfast offerings were noted.
Value for Money
7.5
Prices were mentioned as somewhat high for the experience provided, impacting perceived value.
Food and Beverage
5.55
Review indicated that breakfast offerings were lacking and unsatisfactory.
Overall Experience
8.12
General sentiment from various reviews indicates a mixed but ultimately positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:23

Property Description

Luxurious Amenities and Tranquil Surroundings

Outdoor Pool and Japanese Gardens: Relax in the serene ambiance of our outdoor pool and lush Japanese gardens, offering a peaceful retreat just off the Pomona Freeway.

Comfortable Rooms and Convenient Facilities

Well-Equipped Accommodations: Each room at Best Western Diamond Bar Hotel & Suites is thoughtfully furnished with Cable TV, microwave, refrigerator, coffee maker, and iron for your comfort and convenience.

Leisure and Business Facilities

Whirlpool and Fitness Room: Unwind in the whirlpool or stay active in the fitness room. Need to catch up on work? Visit our business center, and take advantage of laundry facilities during your stay.

Experience the perfect blend of relaxation and convenience at Best Western Diamond Bar Hotel & Suites. Book now for a memorable stay!

Important information:

The hotel is under renovation. Some sections of building are closed for remodeling of rooms.

Hotel SPA is out of order start 05/16/2023 till 08/31/2023.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
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Guest Reviews

7.6
Based on 505 reviews
Cleanliness: 6.55
Service: 9.01
Location: 9.05
Room Quality: 7.51
Amenities: 7.54
Value for Money: 7.5
Food and Beverage: 5.55
Overall Experience: 8.12
R
Robert • couple • us
8
2026-09-16 • via Nuitee
C
Carmen Tuatagaloa • solo_traveller • us
10
Enjoyable
Pros:

I love the prime location! Not only is it in a cul-de-sac which is nice due to street traffic, but anything you need is within walking distance. Hotel was absolutely comfortable and big, clean and staff was super NICE!! it felt like family. I will absolutely stay here again!!

Cons:

Just keep in mind that the vending machines are in the lobby and I never found the ice machine 😄

2026-09-14 • via Nuitee
D
Dreana • couple • us
10
2026-09-10 • via Nuitee
A
Alyssa • couple • us
10
2026-09-05 • via Nuitee
S
Shu Fen • solo_traveller • us
1
Cons:

Very disappointed with our 7-night stay. The room features a tiny desk. The bathroom was even worse: the sink faucet base was actively leaking, leaving the entire countertop soaked and making it impossible to even place the tissue box anywhere. On top of that, the tissue box was empty upon arrival, and the sink was draining extremely slowly—so much so that I had to clear out a massive, disgusting clump of hair from the drain myself. Between the broken facilities and appalling hygiene, this stay was completely unacceptable. We will not be returning.

2026-09-04 • via Nuitee
M
Marianne • solo_traveller • ca
10
Nice and attentive staff
Pros:

Very clean and spacious rooms

Cons:

All good, wood go back

2026-08-31 • via Nuitee
S
Sylvia • couple • us
4
For the price I paid I was not impressed.
Cons:

Sink in my room was clogged and so much construction around the area. It was more overwhelming than comfortable.

2026-08-31 • via Nuitee
E
Erica • couple • us
10
Pros:

It’s very nice and pretty big

Cons:

Ac fan and some light features were dirty needed to get clean

2026-08-30 • via Nuitee
A
Alma • couple • us
1
Pros:

They charged my card 2 times.
Best Western and Booking Did. It’s not right. Never using Booking. Com
Ever again. I’m going to tell everyone not to ever Use Booking.com
They are horrible!!

2026-08-26 • via Nuitee
M
Maridam • solo_traveller • us
1
2026-08-26 • via Nuitee
T
Timothy • family_with_children • us
1
2026-08-22 • via Nuitee
C
carina • extended_group • dk
6
2026-08-21 • via Nuitee
J
Juan • solo_traveller • us
1
Bad
Pros:

Nothing

Cons:

To star I got the key to a wrong room , I opened a room with other people inside, very uncomfortable, and the main reason I left early was the room smell bad and the air conditioning unit was leaking water that is potential for bad air thru the vents this is definitely unhealthy and I believe the main reason for bad smell inside the room.

2026-08-20 • via Nuitee
C
Christian • solo_traveller • de
10
Perfect stay 👍🏻😃
Pros:

Cozy and clean Room. Perfect Bed

Cons:

Pool could stay longer open pls

2026-08-18 • via Nuitee
A
Anthony • couple • us
6
2026-08-16 • via Nuitee
E
Ezequiel • couple • us
10
2026-08-13 • via Nuitee
S
Shelby • couple • us
10
2026-08-09 • via Nuitee
D
Deepak • couple • us
10
Pros:

Everything

2026-08-05 • via Nuitee
D
Deepak • couple • us
10
Pros:

Awesomeness

2026-08-04 • via Nuitee
H
Heber • couple • us
8
Pros:

Pool

Cons:

Se tardan en el retorno del deposito

2026-08-03 • via Nuitee