Best Western Diamond Bar Hotel & Suites

Hotels
•
Best Western
7.6 (486 reviews)
259 Gentle Springs Lane , Diamond Bar , us

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Spacious accommodations
Convenient location
Friendly staff
Cons:
Loud noise from traffic
Inadequate breakfast options
High prices for value received

Categories

Cleanliness
6.55
Multiple reviews mentioned cleanliness positively but also indicated issues with cleaning, such as improper cleaning and complaints about towels.
Service
9.01
Staff were noted as friendly and helpful, despite some service delays regarding room amenities.
Location
9.05
Many reviews praised the location as convenient and close to events.
Room Quality
7.51
Rooms were described as clean and spacious, but various complaints about noise and uncomfortable pillows affected perception.
Amenities
7.54
Basic amenities were provided, but issues with breakfast offerings were noted.
Value for Money
7.5
Prices were mentioned as somewhat high for the experience provided, impacting perceived value.
Food and Beverage
5.55
Review indicated that breakfast offerings were lacking and unsatisfactory.
Overall Experience
8.12
General sentiment from various reviews indicates a mixed but ultimately positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:23

Property Description

Luxurious Amenities and Tranquil Surroundings

Outdoor Pool and Japanese Gardens: Relax in the serene ambiance of our outdoor pool and lush Japanese gardens, offering a peaceful retreat just off the Pomona Freeway.

Comfortable Rooms and Convenient Facilities

Well-Equipped Accommodations: Each room at Best Western Diamond Bar Hotel & Suites is thoughtfully furnished with Cable TV, microwave, refrigerator, coffee maker, and iron for your comfort and convenience.

Leisure and Business Facilities

Whirlpool and Fitness Room: Unwind in the whirlpool or stay active in the fitness room. Need to catch up on work? Visit our business center, and take advantage of laundry facilities during your stay.

Experience the perfect blend of relaxation and convenience at Best Western Diamond Bar Hotel & Suites. Book now for a memorable stay!

Important information:

The hotel is under renovation. Some sections of building are closed for remodeling of rooms.

Hotel SPA is out of order start 05/16/2023 till 08/31/2023.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    Children from 12 years old to 17 years old stay for US$20.99 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 486 reviews
Cleanliness: 6.55
Service: 9.01
Location: 9.05
Room Quality: 7.51
Amenities: 7.54
Value for Money: 7.5
Food and Beverage: 5.55
Overall Experience: 8.12
H
Hammers • solo_traveller • us
6
2026-07-11 • via Nuitee
A
Ana M. Manrique-Chang • solo_traveller • us
9
Pros:

Breakfast provided, clean rooms

Cons:

I was on the 1st floor and the windows easily slid from the inside as well as the outside. I did find a stopper/blockade but that was really terrifying.0

2026-07-09 • via Nuitee
L
Louis • solo_traveller • us
9
2026-07-03 • via Nuitee
A
Adrianna • family_with_children • us
1
Worst Experience with a Hotel
Pros:

The Hotel canceled my reservation when I got there. The front desk agent was very rude and condescending.

Cons:

Booking did a fantastic job of getting me a refund

2026-07-03 • via Nuitee
J
John • couple • us
6
2026-06-30 • via Nuitee
B
Brittany • solo_traveller • us
10
2026-06-28 • via Nuitee
R
Regina • solo_traveller • us
1
I didn’t stay .. The property is very run down with abandoned cars piles of dirt trash
2026-06-26 • via Nuitee
A
Anthony • family_with_children • us
4
2026-06-26 • via Nuitee
S
Sandra • couple • us
9
2026-06-26 • via Nuitee
P
Paige • couple • us
1
Horrible, and NEVER again!!
Pros:

Nothing

Cons:

Staff was rude, location was terrible, over priced, breakfast ends too early, key card stopped working on both of my rooms the night before check out, cost me $20 more a night for my 14yr old child to stay (which is disclosed on their website, but not on booking.com), the toilets in both rooms barely worked, found bugs in both of my rooms (thankfully not bedbugs), and questioning if I’ll get the $200 I paid in deposits for both of my rooms (after reading reviews, they apparently charge you for every little thing). VERY DISSATISFIED, and wish I had gotten more pics!

2026-06-24 • via Nuitee
B
bernardo • couple • us
7
okay stay.
Pros:

great location , next to restaurants and freeway.

Cons:

no microwave. a little bit of smile from women staff goes a long way….

2026-06-24 • via Nuitee
M
Mahvish • couple • us
3
Front desk staff was not welcoming
Pros:

Room was spacious

Cons:

Location. It was next to freeway, so much traffic noise I couldn’t sleep

2026-06-23 • via Nuitee
M
Mark • solo_traveller • us
7
2026-06-22 • via Nuitee
G
Gertrude • solo_traveller • us
7
Pros:

Location was good. Convenient to stores and service stations.

Cons:

Dated. Need to renovate property because it will be more appealing.

2026-06-19 • via Nuitee
M
Mariaelena • couple • us
10
2026-06-18 • via Nuitee
B
Brittany • couple • us
10
2026-06-18 • via Nuitee
M
Mariaelena • couple • us
10
Pros:

it was really calm

Cons:

in the room my sister got all u could hear was the cars passing in the freeway

2026-06-18 • via Nuitee
P
Paola • couple • us
10
2026-06-17 • via Nuitee
R
Rosie • solo_traveller • us
5
2026-06-16 • via Nuitee
M
MH Rossana • couple • us
4
Estuvo más o menos pero realmente no era lo q esperaba
Pros:

Solo la piscina

Cons:

La atención al cliente fue pésima de parte de los hostes

2026-06-13 • via Nuitee