Best Western Inn Florence

Hotels
•
Best Western
8.4 (997 reviews)
7821 Commerce Drive , Florence , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean Room
Friendly Staff
Good Breakfast
Great Location
Comfortable Beds
Valuable Stay
Cons:
Smelly Room
Damp Carpets
Loose Pillows
Outdated Facilities

Categories

Cleanliness
7.29
Mixed sentiments; clean room mentioned, but issues with dampness and mold noted.
Service
8.76
Staff were generally friendly; a few issues with individual staff but overall service is deemed satisfactory.
Location
9.3
Consistently praised for its convenience and good access.
Room Quality
7.75
Rooms were clean but some reports of odors and maintenance issues.
Amenities
8.28
Good amenities mentioned like the jacuzzi and breakfast, but some issues noted with outdated facilities.
Value for Money
8.74
Well-rated for cost; good experiences in relation to price.
Food and Beverage
8.29
Breakfast was generally good but some need for variety and improvement mentioned.
Overall Experience
8.76
Mostly positive experiences despite some complaints about specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:35

Property Description

Convenient Location: Situated near major interstates and just a short distance from the airport, the Florence Best Western Inn offers easy access for travelers.

Amenities Galore: Enjoy a refreshing dip in the outdoor pool, keep up with your workout routine at the 24-hour gym, and start your day right with a hot continental breakfast.

Comfortable Accommodations: Relax in well-equipped rooms featuring essential amenities like a coffee maker, microwave, and refrigerator, along with entertainment options such as cable TV and free WiFi.

Ready to experience a comfortable stay with convenient amenities? Book your stay at the Florence Best Western Inn now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 997 reviews
Cleanliness: 7.29
Service: 8.76
Location: 9.3
Room Quality: 7.75
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 8.29
Overall Experience: 8.76
C
Charles • family_with_children • us
8
Pros:

Clean, comfortable and great location between Ark Encounter and Creation Museum.

Cons:

Breakfast was ok…eggs a little cold, Jean was a great help…she is a great worker!

2026-06-27 • via Nuitee
J
Johnson • couple • us
9
2026-06-25 • via Nuitee
K
Kathy • solo_traveller • us
8
2026-06-23 • via Nuitee
J
James • couple • us
10
2026-06-22 • via Nuitee
L
Leah • couple • us
8
I would stay here again if I ever found myself in the area…. Unless there was a better breakfast/coffee option elsew
Pros:

Location was good, the room was clean and comfortable. Beds were comfy, plenty of towels and an exceptionally large tv on the wall. We were gone most of the day, rested well.

Cons:

Breakfast was good enough to classify as “something to eat.” It was pretty average. Horrible coffee though…. I put mine on bold and it looked like tea. I didn’t drink it. I went for the milk instead. Scrambled eggs were wet, yogurt was good when the machine worked. One morning there were no forks. If you’re looking for a really good breakfast, this isn’t it but if you just need a little something to get the day going, you’ll be ok. There was a waffle maker, cereal, toaster and muffins too.

2026-06-22 • via Nuitee
K
Kimberly • couple • us
8
Comfortable stay
Pros:

Beds, Pillows & Covers were so comfortable
Front desk staff were awesome
Hotel was clean and convenient

Cons:

The breakfast set up. Utensils were hard to find, yogurt machine was empty, trash was overflowing the trash can, the set up was awkward, you had to really look close to find items, set up leaves a lot to be desired , hash round potatoes were cold

2026-06-21 • via Nuitee
H
Hoerler • couple • us
7
2026-06-20 • via Nuitee
J
Janet • family_with_children • us
10
Pros:

The staff was nice and helpful. I had my 14 yo G-Son and when miss like the food, it's great. All was really nice.

2026-06-17 • via Nuitee
J
Jacqueline • solo_traveller • us
7
My stay was not bad for the price.
Pros:

The room was very clean and the bed was comfortable. The shower was FANTASTIC!

Cons:

I was not thrilled with the location of the hotel. The water in the sink never got hot. The breakfast was not bad but there should have been fresh fruit on offer.

2026-06-16 • via Nuitee
K
Kathryn • family_with_children • us
6
Acceptable
Pros:

The shower was great. Fridge worked well. I asked to be on the first floor due to pushing family member in a wheel chair and the gal made that happen

Cons:

The TV was difficult to navigate and there wasn't anything with directions or how to. The beds were not comfortable as the mattress was lumpy. Getting to the hotel was difficult and the parking lot was very tight for parking close to buillding.

2026-06-14 • via Nuitee
K
Karen • extended_group • us
6
Good for quick overnight stay
Pros:

Didn’t partake

Cons:

Overcrowding

2026-06-13 • via Nuitee
M
Margaret • family_with_children • us
3
I won't come back. Toilet seat was broken, the toilet roll holder was broken and breakfast awful
Pros:

The location was great.

Cons:

The breakfast was horrible. No coffee. How can a place that has breakfast not have coffee? The eggs were floating in water. I understand that they are frozen but at least you could dump out the water. Biscuits were hard. At least you had juice. We went out for breakfast

2026-06-13 • via Nuitee
T
TenHoeve • family_with_children • us
10
Pros:

Mckenzie at the front desk is amazing! Booking.com screwed up my reservation but Mckenzie figured out the problem and solved it while I was enroute to the hotel.
She also arranged for our two rooms to be across the hall from each other. Mckenzie is a great customer service rep and goes above and beyond the call of duty.

Cons:

Real eggs would be better

2026-06-07 • via Nuitee
E
Elizabeth • family_with_children • us
10
Great! Would stay here again!
Pros:

Very quiet, clean and comfortable beds. The staff was very helpful and friendly. Would definitely stay here again!

2026-06-04 • via Nuitee
J
Judy • solo_traveller • gb
8
It was pleasant and the staff were friendly.
Pros:

It was comfortable

Cons:

N/A

2026-06-03 • via Nuitee
B
Brittany • couple • us
10
2026-06-02 • via Nuitee
P
PHILIP • solo_traveller • us
7
2026-05-30 • via Nuitee
R
Reynolds • solo_traveller • us
10
Pros:

The breakfast choices were incredible.

Cons:

The fitness room had little to know effort in it's design or equipment.⁸

2026-05-26 • via Nuitee
R
Roger • couple • us
8
Pros:

Very clean. Rooms were good space

2026-05-25 • via Nuitee
L
Lisa • couple • us
8
Very nice
Pros:

Clean

Cons:

Location

2026-05-22 • via Nuitee