Best Western Inn Florence

Hotels
•
Best Western
8.4 (986 reviews)
7821 Commerce Drive , Florence , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean Room
Friendly Staff
Good Breakfast
Great Location
Comfortable Beds
Valuable Stay
Cons:
Smelly Room
Damp Carpets
Loose Pillows
Outdated Facilities

Categories

Cleanliness
7.29
Mixed sentiments; clean room mentioned, but issues with dampness and mold noted.
Service
8.76
Staff were generally friendly; a few issues with individual staff but overall service is deemed satisfactory.
Location
9.3
Consistently praised for its convenience and good access.
Room Quality
7.75
Rooms were clean but some reports of odors and maintenance issues.
Amenities
8.28
Good amenities mentioned like the jacuzzi and breakfast, but some issues noted with outdated facilities.
Value for Money
8.74
Well-rated for cost; good experiences in relation to price.
Food and Beverage
8.29
Breakfast was generally good but some need for variety and improvement mentioned.
Overall Experience
8.76
Mostly positive experiences despite some complaints about specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:35

Property Description

Convenient Location: Situated near major interstates and just a short distance from the airport, the Florence Best Western Inn offers easy access for travelers.

Amenities Galore: Enjoy a refreshing dip in the outdoor pool, keep up with your workout routine at the 24-hour gym, and start your day right with a hot continental breakfast.

Comfortable Accommodations: Relax in well-equipped rooms featuring essential amenities like a coffee maker, microwave, and refrigerator, along with entertainment options such as cable TV and free WiFi.

Ready to experience a comfortable stay with convenient amenities? Book your stay at the Florence Best Western Inn now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 986 reviews
Cleanliness: 7.29
Service: 8.76
Location: 9.3
Room Quality: 7.75
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 8.29
Overall Experience: 8.76
L
Lisa • couple • us
8
Very nice
Pros:

Clean

Cons:

Location

2026-05-22 • via Nuitee
L
Linda • couple • us
9
2026-05-20 • via Nuitee
M
Mark • family_with_children • us
7
Staff was friendly and helpful
Pros:

Breakfast was good. We enjoyed it

Cons:

Dining area little small

2026-05-19 • via Nuitee
A
Adkins • solo_traveller • us
10
Pros:

Clean comfortable room. Great staff.

Cons:

Coffee pot in room. THEY NEED K CUP COFFEE POTS

2026-05-19 • via Nuitee
S
suzanne • extended_group • us
10
We enjoyed our stay.
Pros:

Everything was laid out well....we liked that there was room to put the suitcases up off the floor. the bathroom was laid out well and beds were comfortable.

2026-05-18 • via Nuitee
S
Sharon • couple • us
10
I would stay again.
Pros:

It was fine.

2026-05-16 • via Nuitee
D
Deborah • solo_traveller • ca
8
Thanks for the renovation.
Pros:

The renovated rooms are a huge improvement - modern, comfortable and clean. The breakfast is quite good.

Cons:

Renovations in the hallway are still in progress. Some touch-ups in the rooms still needed.

2026-05-15 • via Nuitee
R
Reta • couple • us
10
2026-05-15 • via Nuitee
D
Doris • solo_traveller • us
10
The staff was very friendly and helpful .
Pros:

It was being remodeled, but we had a remodeled room that was just perfect .

Cons:

Like I said it was being remodeled, so we certainly didn’t expect everything perfect.

2026-05-06 • via Nuitee
C
Copley • extended_group • us
1
Very disappointed
Cons:

I arrived to check in and the hotel staff said they never received my reservation from booking.com so they didn’t have a room for me even though I had a confirmation number and everything

2026-05-06 • via Nuitee
J
Jennifer Smothers • solo_traveller • us
10
2026-05-04 • via Nuitee
J
Jordan • family_with_children • us
8
2026-04-27 • via Nuitee
J
Jacob • couple • us
10
2026-04-20 • via Nuitee
K
Karen • extended_group • ca
9
—
Pros:

The staff were pleasant & helpful.

Cons:

Currently, finishing renovations on the first floor.
However, we loved the renovations that were done on second floor where we stayed.

2026-04-19 • via Nuitee
D
David • couple • ca
7
2026-04-17 • via Nuitee
P
Pariss • solo_traveller • us
10
I’ll be back
Pros:

Everyone and very affordable I loved the room 💕💕💕

2026-04-14 • via Nuitee
T
Terry • couple • us
5
Clean room. Horrible check-in
Pros:

Very clean room

Cons:

At 10:00 at night it took 90 minutes to get checked into our room

2026-04-13 • via Nuitee
M
Martin • solo_traveller • us
10
Pros:

The building was undergoing updating construction but still usable. The upper floors were already finished and that is where everyone was booked into. The upgrade is beautiful.

Cons:

Nothing

2026-04-11 • via Nuitee
L
Louise • couple • ca
9
Bien aimé
2026-04-09 • via Nuitee
D
Dino • family_with_children • us
9
Pros:

Very clean and large room. Good location. Easy check in

Cons:

A noisy fan in bathroom, but understandable because of new construction happening

2026-04-08 • via Nuitee