Best Western Inn Florence

Hotels
•
Best Western
8.4 (964 reviews)
7821 Commerce Drive , Florence , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean Room
Friendly Staff
Good Breakfast
Great Location
Comfortable Beds
Valuable Stay
Cons:
Smelly Room
Damp Carpets
Loose Pillows
Outdated Facilities

Categories

Cleanliness
7.29
Mixed sentiments; clean room mentioned, but issues with dampness and mold noted.
Service
8.76
Staff were generally friendly; a few issues with individual staff but overall service is deemed satisfactory.
Location
9.3
Consistently praised for its convenience and good access.
Room Quality
7.75
Rooms were clean but some reports of odors and maintenance issues.
Amenities
8.28
Good amenities mentioned like the jacuzzi and breakfast, but some issues noted with outdated facilities.
Value for Money
8.74
Well-rated for cost; good experiences in relation to price.
Food and Beverage
8.29
Breakfast was generally good but some need for variety and improvement mentioned.
Overall Experience
8.76
Mostly positive experiences despite some complaints about specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:35

Property Description

Convenient Location: Situated near major interstates and just a short distance from the airport, the Florence Best Western Inn offers easy access for travelers.

Amenities Galore: Enjoy a refreshing dip in the outdoor pool, keep up with your workout routine at the 24-hour gym, and start your day right with a hot continental breakfast.

Comfortable Accommodations: Relax in well-equipped rooms featuring essential amenities like a coffee maker, microwave, and refrigerator, along with entertainment options such as cable TV and free WiFi.

Ready to experience a comfortable stay with convenient amenities? Book your stay at the Florence Best Western Inn now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 964 reviews
Cleanliness: 7.29
Service: 8.76
Location: 9.3
Room Quality: 7.75
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 8.29
Overall Experience: 8.76
A
Ava • couple • us
9
2026-01-25 • via Nuitee
S
scott • family_with_children • us
7
Good
Pros:

Cleanliness

Cons:

Pillows were terrible

2026-01-19 • via Nuitee
D
Dave • couple • us
8
We’re friendly and went out of the way to make our stay good
Pros:

Breakfast was good and we liked the location a little hard to find though

Cons:

Smell of smoke we didn’t smell it but others shared with us at Breakfast they did.Not good!

2026-01-19 • via Nuitee
M
Melani • family_with_children • us
7
2026-01-19 • via Nuitee
M
Mike • family_with_children • ca
6
2026-01-19 • via Nuitee
D
Dalton • family_with_children • us
10
2026-01-19 • via Nuitee
D
Don • family_with_children • us
4
we won't be back...ever.
Pros:

Ms. Jean makes a really good breakfast. Thank ylu.

Cons:

I chose this hotel because it had a pool, and served breakfast. The beds were uncomfortable, the bathroom is in need of repair(shower doesnt turn off rm 217). We asked about the pool daily for 3 days-"closed". I had to take my family to the Florence Aquatic Center($12) to swim. Then as we came back to the hotel through the lobby entrance the male desk clerk(about 6:15p 5-29-25) stopped us and accused us of swimming in the hotel pool!! I quickly let him know that because the hotel pool had been closed for all three days of our stay that we had to pay ($12) to use the city pool(Florence Aquatic Center). That accusation was the last straw. I can't wait to get on my TripAdviser account and state only the facts about our stay at this Best Western. Don Steele

2026-01-19 • via Nuitee
M
Michael • solo_traveller • us
7
Room served my purposes, and I was comfortable.
Pros:

Good location, decent hot breakfast.

Cons:

Room could have been a little cleaner.

2026-01-19 • via Nuitee
L
Linda • solo_traveller • us
9
Pros:

It was great , friendly staff

Cons:

nothing

2026-01-19 • via Nuitee
B
Brenda • couple • us
10
Pros:

Clean, friendly staff

2026-01-19 • via Nuitee
D
Debra • family_with_children • us
9
Pros:

Breakfast was good. Location was good

Cons:

Being woken up by construction noise

2026-01-15 • via Nuitee
D
David • extended_group • us
8
Stay was comfortable, convenient and adequate.
Pros:

Breakfast was good. Good parking

Cons:

Button to lower temperature on HVAC was defective; a floor tile was broken; toilet seat was very loose

2026-01-07 • via Nuitee
D
Deborah • solo_traveller • ca
8
Great value!
Pros:

Great location right off I-75, clean comfortable room, good breakfast and very good value for the money.

Cons:

Would like fruit for breakfast.

2026-01-06 • via Nuitee
D
Dan • family_with_children • us
10
2026-01-02 • via Nuitee
G
greenivy56 • couple • us
8
Good accommodations for a quick one night stay!
Pros:

Easy check in, pleasant staff

Cons:

Breakfast needs improvement.

2025-12-29 • via Nuitee
J
Jay Edwin • family_with_children • us
7
Pros:

Location, check-in, and check-out, and breakfast

Cons:

The lift and carpets in the common area were worn out and dirty due to the ongoing renovation work, but the rooms were clean and well-maintained.

2025-12-29 • via Nuitee
H
Harris • family_with_children • us
7
Great location, but wasn't feeling the hotel
Pros:

Location was great!

Cons:

Didn't really enjoy the stay. I would stay if under 125 a night.

2025-12-03 • via Nuitee
S
sharina • couple • us
10
Pros:

The room was nice and clean. I really enjoyed the Jacuzzi. And the breakfast was good.

2025-11-24 • via Nuitee
D
Diane • couple • us
9
I would stay there again.
Pros:

Location was good, breakfast was ok.

2025-11-23 • via Nuitee
S
Sharon • solo_traveller • us
9
Great place to stay on a budget!
Pros:

Very comfortable and clean, good breakfast, quiet and close to interstate

Cons:

Nothing, all good.

2025-11-21 • via Nuitee