Spark by Hilton Watertown, NY

Hotels
•
Spark by Hilton
6.9 (470 reviews)
300 Washington Street , Watertown , US
+1 315-782-8000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Renovated rooms / updated decor
Friendly, professional staff
Comfortable beds / bedding
Convenient location close to restaurants/shops
Generally clean rooms (for many guests)
Breakfast positive for some guests
Cons:
No in-room microwave or refrigerator
Noise / poor soundproofing (front rooms, hallways, connected rooms)
Limited or disappointing breakfast options for some (no hot breakfast)
Accessibility issues: limited handicap parking/rooms
Maintenance problems (shower head, elevator water incident)
Ongoing construction during stays
Occasional cleanliness lapses (e.g., hair in bathtub)
No pool

Categories

Cleanliness
6
Generally described as clean by many guests, but isolated issues reported (hair in bathtub, some rooms feeling less updated), so slightly below target.
Service
8.2
Consistently praised staff (Billie and others noted as professional, friendly and helpful); service is a clear strength and justifies an above-target score.
Location
8.4
Multiple reviews highlight a convenient, well-located property close to restaurants, shops and YMCA — a strong positive for most guests.
Room Quality
6.8
Renovations and comfortable beds are frequently mentioned, but ongoing construction, noise issues, and fixture problems (shower head, elevator water) lower the room-quality score slightly.
Amenities
5.5
Repeated complaints about lack of in-room microwaves and refrigerators, no pool, and limited in-room appliances; amenities are a notable weakness.
Value for Money
6
Mixed comments: some guests cite good price/good value while others feel it was not worth what they paid, so value is modestly below target.
Food and Beverage
6.5
Breakfast received mixed feedback — some found it good while others expected hotter/more varied options; limited suite coffee/microwave also affected impressions.
Overall Experience
7.8
Overall sentiment leans positive due to renovations and strong staff service, tempered by amenity limitations and occasional cleanliness/noise problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Luxurious Amenities

Indulge in the indoor pool, gym, and sauna at Best Western Watertown/Fort Drum. Relax in well-equipped rooms with modern conveniences like 42-inch flat-screen TVs, microwaves, and free Wi-Fi.

Culinary Delights

Savor delectable Italian cuisine and live entertainment at Savory Downtown, the hotel's restaurant. Enjoy a unique dining experience without leaving the comfort of the hotel.

Convenient Location

Explore nearby attractions like Thompson Park Zoo and Salmon Run Mall, both just a short distance away. With a prime location just 6 miles from Watertown International Airport, convenience is at your fingertips.

Ready to experience luxury, convenience, and exceptional dining at Best Western Watertown/Fort Drum? Book your stay now and make unforgettable memories!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ART

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.9
Based on 470 reviews
Cleanliness: 6
Service: 8.2
Location: 8.4
Room Quality: 6.8
Amenities: 5.5
Value for Money: 6
Food and Beverage: 6.5
Overall Experience: 7.8
C
Cheryl • couple • ca
6
I don’t think we will stay there again
Pros:

Convenient location , friendly staff

Cons:

Smelled bad
Elevators smelled bad of dog pee

2026-11-02 • via Nuitee
B
Benjamin • extended_group • ca
8
really great for the price
Pros:

Well renovated, really clean

Cons:

Breakfast was underwhelming

2026-11-01 • via Nuitee
J
Jennifer • couple • us
10
2026-11-01 • via Nuitee
D
Denys • solo_traveller • ca
6
Je suis déçu mais je vais quand même réessayer une autre réservation le printemps prochain à mon retour vers Québec .on
Pros:

Les tapis ont été changés,c’est un gros plus
La peinture des murs a été faite, c’est un plus
La literie etait très confortable

Cons:

Chambre à l’avant, trop bruyant, pourtant nous en avions eu une l’an dernier et c’était parfait,mieux insonorisé
Le pommeau de la douche m’est resté dans la main, je l’ai replacé mais je n’avais que de l’eau tiède

2026-10-31 • via Nuitee
C
Csaba • solo_traveller • us
10
2026-10-31 • via Nuitee
D
Danielle • couple • us
7
Decent for a night
Pros:

Clean, simple.

Cons:

Loud… you heard anything and everything

2026-10-28 • via Nuitee
J
Jepson • couple • us
10
2026-10-25 • via Nuitee
J
Jeff • couple • us
8
Good value, no suprises
Pros:

Clean, great price,

Cons:

Funny smell in elevator

2026-10-25 • via Nuitee
S
Sharon • family_with_children • ca
8
2026-10-24 • via Nuitee
D
Dohr • solo_traveller • us
4
Pros:

Staff

Cons:

Value not worth the price I paid

2026-10-21 • via Nuitee
S
Steve • solo_traveller • us
5
It was below expectations. I expected a hot breakfast
Cons:

No coffee maker or microwave in the suite. Only bagels and boiled eggs.

2026-10-18 • via Nuitee
D
Dryden • couple • us
10
2026-10-16 • via Nuitee
M
Myun • couple • us
9
The renovations are terrific and the staff was super professional and accommodating. It was a big surprise from a couple
Pros:

Terrific renovation. Pleasantly surprised. We travel for medical appointments and some times too tired to travel without stopping. This was a nice surprise. Thank you.

Cons:

Wish the handicapped rooms were more available and or closer to access. It is a small hike to get to one if they have it available.

2026-10-10 • via Nuitee
G
Gary • couple • us
7
Pros:

Room was nice and comfortable

Cons:

No in room microwave.

2026-10-07 • via Nuitee
J
Joanne • solo_traveller • us
6
Pros:

Breakfast

Cons:

Nothing

2026-09-18 • via Nuitee
M
Michael • couple • us
10
Billie the front desk manager was excellent. Professional, friendly, and helpful. She took care of a few minor needs qui
Pros:

Newly renovated

Cons:

The location was great.

2026-09-14 • via Nuitee
F
Fred • couple • us
8
Pros:

staff very friendly

Cons:

no pool

2026-08-31 • via Nuitee
V
Vladimir • couple • us
5
2026-08-31 • via Nuitee
M
millen • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-08-27 • via Nuitee
W
William • solo_traveller • gb
7
2026-08-21 • via Nuitee