Hotel Dom Rafael Express

Hotels
8.1 (1352 reviews)
Av. Rio Branco, 192 Av. Rio Branco, 228 , Santa Maria , br

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Ironing service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great service
Excellent breakfast
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
7.56
Many reviews indicated issues with cleanliness, including dirty rooms and linens.
Service
8.53
Guests frequently praised the attentive and friendly service received.
Location
8.57
Location was often mentioned positively, being well-situated.
Room Quality
7.52
Mixed reviews on room quality, with some mentioning comfort but others highlighting outdated or noisy accommodations.
Amenities
7.55
Limited amenities reported with some issues regarding functionality, but reasonable for the price.
Value for Money
8.01
Value was generally seen as acceptable for the price, with a few mentions of areas needing improvement.
Food and Beverage
8.56
Breakfast options received positive feedback and were described as excellent.
Overall Experience
8.53
Overall, the experience was viewed positively despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:51

Property Description

Welcome to Hotel Dom Rafael Express!

Comfortable Accommodation: Experience air-conditioned rooms with free WiFi, room service, and city views. Each room is equipped with a wardrobe, TV, and private bathroom.

Convenient Amenities: Enjoy our 24-hour front desk and business center during your stay.

Ideal Location: Located just 11 km from Santa Maria Airport, our hotel offers easy access for travelers.

Book now for a delightful stay at Hotel Dom Rafael Express!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 1352 reviews
Cleanliness: 7.56
Service: 8.53
Location: 8.57
Room Quality: 7.52
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
A
Alves • solo_traveller • br
8
2026-03-21 • via Nuitee
R
Roberta • extended_group • br
8
2026-03-19 • via Nuitee
M
marina • couple • br
10
Pros:

atendimento da recepção excelente.

2026-03-17 • via Nuitee
J
Joel Santiago • family_with_children • br
8
2026-03-17 • via Nuitee
L
Lizandra • couple • br
9
Muito bom hotel, ótimo custo benefício . Voltaria!
Pros:

Camas excelentes e chuveiro muito bom!!!

Cons:

Muito bom

2026-03-16 • via Nuitee
A
Angelo • extended_group • br
10
2026-03-16 • via Nuitee
D
Diaz Sain • family_with_children • ar
10
2026-03-16 • via Nuitee
A
Ale • family_with_children • ar
9
Pros:

Muy buen desayuno, servido en el edificio de enfrente

Cons:

Adecuado, limpio. Ideal para hacer noche y seguir viaje. Buena relación precio calidad

2026-03-15 • via Nuitee
F
Fernando • family_with_children • br
9
Pros:

O hotel é bom, organizado e os colaboradores solícitos.

Cons:

Fui acomodado em um andar bom porém ao lado da lavanderia. Pedi pra mudar de quarto e fui atendido

2026-03-13 • via Nuitee
E
Ernesto • solo_traveller • uy
8
Pros:

Buena relación precio calidad.

2026-03-12 • via Nuitee
R
Roger Matheus • family_with_children • br
10
2026-03-12 • via Nuitee
D
Doerr • solo_traveller • br
10
Maravilhosa e confortável
Pros:

Minha primeira vez em santa Maria e estou muito surpreso com o atendimento do pessoal,foram todos muito prestativos e excelentes, esclareceram toda as minhas dúvidas. Meus parabéns pela equipe

Cons:

Tudo estava excelente

2026-03-10 • via Nuitee
A
Abner • solo_traveller • br
3
Pros:

Café da manhã

Cons:

Atendimento a noite. Estacionamento longe do hotel e a noite até perigoso é. Fui entrar no quarto meia noite e a janela ainda estava aberta, bastante mosquito. Cheiro do banheiro forte. O piso do box foi feito errado e a água empossa acima do chinelo.

2026-03-10 • via Nuitee
M
Maidana • family_with_children • ar
10
2026-03-10 • via Nuitee
M
Moacir • couple • br
10
ótima estadia
Pros:

Cafe da manhã excelente

2026-03-09 • via Nuitee
R
Romi • extended_group • ar
6
Pros:

El desayuno estuvo bien

Cons:

La cochera muy lejos y la ubicación del hotel bastante alejada de lugares para comer.

2026-03-08 • via Nuitee
F
Fabricio • couple • br
9
Ideal
Pros:

Hospitalidade, Café da Manhã Bem Servido, Limpeza

2026-03-07 • via Nuitee
M
monica liliam • family_with_children • uy
10
2026-03-06 • via Nuitee
G
GONZALO • extended_group • ar
7
2026-03-03 • via Nuitee
D
Daniela • family_with_children • br
2
Pros:

Café da manhã.

Cons:

Nas fotos do site era uma coisa e na realidade era um cubículo , com roupas de cama encardidas.

2026-03-03 • via Nuitee