Hotel Dom Rafael Express

Hotels
8.1 (1424 reviews)
Av. Rio Branco, 192 Av. Rio Branco, 228 , Santa Maria , br

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Ironing service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great service
Excellent breakfast
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
7.56
Many reviews indicated issues with cleanliness, including dirty rooms and linens.
Service
8.53
Guests frequently praised the attentive and friendly service received.
Location
8.57
Location was often mentioned positively, being well-situated.
Room Quality
7.52
Mixed reviews on room quality, with some mentioning comfort but others highlighting outdated or noisy accommodations.
Amenities
7.55
Limited amenities reported with some issues regarding functionality, but reasonable for the price.
Value for Money
8.01
Value was generally seen as acceptable for the price, with a few mentions of areas needing improvement.
Food and Beverage
8.56
Breakfast options received positive feedback and were described as excellent.
Overall Experience
8.53
Overall, the experience was viewed positively despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:51

Property Description

Welcome to Hotel Dom Rafael Express!

Comfortable Accommodation: Experience air-conditioned rooms with free WiFi, room service, and city views. Each room is equipped with a wardrobe, TV, and private bathroom.

Convenient Amenities: Enjoy our 24-hour front desk and business center during your stay.

Ideal Location: Located just 11 km from Santa Maria Airport, our hotel offers easy access for travelers.

Book now for a delightful stay at Hotel Dom Rafael Express!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 1424 reviews
Cleanliness: 7.56
Service: 8.53
Location: 8.57
Room Quality: 7.52
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
A
Ana Eloise • solo_traveller • br
8
2026-05-08 • via Nuitee
R
RODRIGO • solo_traveller • br
10
boa e tranquila
Pros:

sempre bom recomendo

Cons:

estava tudo bom sem reclamações

2026-05-08 • via Nuitee
R
Raíssa • extended_group • br
10
2026-05-05 • via Nuitee
A
Alejandro • solo_traveller • cu
8
Pros:

A localização

Cons:

Não tem smart tv

2026-05-04 • via Nuitee
A
Alice • family_with_children • br
9
Conforme o esperado.
Pros:

A localização era ótima, perto de padaria, supermercado e de vias de fácil acesso para outros pontos da cidade. O café da manhã muito bom, atendeu as expectativas.

Cons:

O box bastante apertado e ao ligar o chuveiro acabava molhando muito o banheiro.

2026-05-04 • via Nuitee
A
Anilton • extended_group • br
10
2026-05-04 • via Nuitee
V
Valéria • solo_traveller • br
10
Hotel muito bom
Pros:

Ótima comodidade

2026-05-02 • via Nuitee
M
Marcos Poletto • solo_traveller • br
10
2026-05-01 • via Nuitee
A
Agustín • solo_traveller • uy
7
Aceptable
Pros:

La ubicación

Cons:

No habían cambiado las sábanas

2026-05-01 • via Nuitee
O
odacir • couple • br
9
2026-04-29 • via Nuitee
R
Rodrigues • solo_traveller • br
10
Pros:

Atendimento dos funcionários.

2026-04-29 • via Nuitee
P
Puyané • family_with_children • ar
5
Pros:

Nada

Cons:

Todo

2026-04-29 • via Nuitee
L
Lopes Ribeiro • couple • br
3
Não gostei.
Pros:

O café era razoável e fora do espaço do hotel.

Cons:

O quarto e o café eram diferentes das fotos postadas na internet, estava chovendo e tinha que trocar de prédio para tomar café, um espaço antigo, reformado. O quarto tinha cheiro de cigarro e o banheiro com cheiro de urina.

2026-04-27 • via Nuitee
G
GUSTAVO • solo_traveller • br
10
2026-04-27 • via Nuitee
H
Hasfeld Machado • extended_group • br
8
2026-04-27 • via Nuitee
G
Giane • couple • br
6
Pros:

Funcionários.

Cons:

Cama, instalações, cheiro de mofo.

2026-04-26 • via Nuitee
J
Jaqueline • family_with_children • br
7
2026-04-25 • via Nuitee
L
Laura • solo_traveller • br
3
Pros:

Não houve nenhum ponto positivo.

Cons:

Minha acomodação não condizia com as fotos do quarto que efetuei a reserva, quando cheguei no quarto cama arrumada porém com lençóis sujos, ar condicionado caindo aos pedaços, poeira em cima dos móveis e no sujeirae insetos mortos pelo piso do quarto, já fiquei nos outros hotéis da rede e oferecem um serviço razoável pelo custo benefício, até questionei o funcionário pois o quarto não condizia com as fotos, o mesmo pediu desculpas pelo inconveniente e nos trocou de quarto, instalações limpas pelo menos porém custo benefício não compensa pelo que a acomodação oferece, sem dúvidas tem opções bem melhores em Santa Maria.

2026-04-23 • via Nuitee
U
Uellinton • family_with_children • br
10
2026-04-22 • via Nuitee
E
Elise • couple • br
9
Recomendo a outros clientes
Pros:

Estacionamento incluso

2026-04-21 • via Nuitee