SureStay Hotel by Best Western Hollister

Hotels
•
SureStay Hotel by Best Western
7.7 (338 reviews)
660 San Felipe Rd , Hollister , US
+1 831-637-9248

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms and bathrooms (frequent positive mentions)
Friendly, helpful staff and owners
Convenient location near downtown and restaurants
Some rooms spacious and comfortable beds
Basic amenities present (fridge, microwave, pool noted)
Cons:
Limited, carb-heavy breakfast with little variety
Perceived high price / poor value; deposit and extra-charge complaints
Stained/splotchy carpets and dated decor in some rooms
Broken or poorly functioning items (ice machine, lamp, AC)
Highway noise in some rooms; small rooms reported by some guests

Categories

Cleanliness
8.7
Multiple guests repeatedly noted rooms and bathrooms as clean and well maintained, though several mentioned stained/splotchy carpets and occasional shower/soap issues in specific rooms.
Service
9
Staff and owners are frequently described as friendly, pleasant and helpful (including fast check-in); isolated comments note unhelpful or unsmiling staff, but service sentiment is overall strongly positive.
Location
8.5
Guests liked the location (near downtown, many nearby restaurants, not in overly crowded/hidden area), though some noted highway noise affecting certain rooms.
Room Quality
7.4
Mixed feedback: some found rooms spacious and comfortable with good beds, while others cited hard beds, tiny pillows, creaky beds, dated/ beige decor, stained carpet, small rooms, and occasional broken lamps or poor AC performance.
Amenities
8
Basic amenities (fridge, microwave, pool noted by Spanish review) present and useful; however guests reported broken items (ice machine, lamp) and noisy/ineffective AC in some rooms.
Value for Money
6.6
Several guests felt rates were high for the area and described poor value (one called it a rip-off, another left early after paying for nights); deposit/extra-charge complaints further lowered perceived value.
Food and Beverage
6
Breakfast received consistent criticism for being minimal, carb-heavy (waffles, toast, danishes), and lacking variety; a few guests found it satisfying, but overall sentiment is below average.
Overall Experience
7.4
Overall a mostly clean, conveniently located property with friendly staff, but recurring issues with breakfast options, value, occasional room maintenance (carpet, AC, lamps) and dated decor produce a mixed but acceptable stay for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location
Situated just 1 mile from Hollister town centre, SureStay Hotel by Best Western Hollister offers easy access to shopping, dining, and local attractions.

Comfortable Accommodations
Each guest room is equipped with free Wi-Fi, a cable TV with premium channels, a microwave, a refrigerator, and coffee-making facilities, ensuring a comfortable stay for all guests.

Exceptional Amenities
Enjoy a daily continental breakfast, 24-hour reception, and free parking for large vehicles during your stay at SureStay Hotel by Best Western Hollister.

Book now to experience convenience, comfort, and exceptional amenities at SureStay Hotel by Best Western Hollister.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Guest Reviews

7.7
Based on 338 reviews
Cleanliness: 8.7
Service: 9
Location: 8.5
Room Quality: 7.4
Amenities: 8
Value for Money: 6.6
Food and Beverage: 6
Overall Experience: 7.4
I
Isaiah • couple • us
10
2026-11-07 • via Nuitee
O
Owens • solo_traveller • us
9
Cozy and clean
Pros:

The location was close to the job I had to do

Cons:

It was on a one way road, so you would have to do extra driving just to get there

2026-11-03 • via Nuitee
B
BJ • couple • us
7
Got a decent nights sleep. Owners were pleasant.
Pros:

Mattress was comfortable. Room was spacious. Bathroom was clean.

Cons:

Breakfast was just carbohydrates- waffles, toast, danishes. Carpet in hotel room was quite stained and splotchy. Highway noises were prevalent.

2026-10-31 • via Nuitee
G
Gnana Prakash • family_with_children • us
7
Pros:

The hotel was clean and comfortable, and the staff was friendly and helpful. I liked how it wasn't in the crowded area of the city or the hidden area and they had many restaurants near it.

Cons:

Overall, it was good but the breakfast could have more verity. Some areas like the bathroom can be cleaner.

2026-10-19 • via Nuitee
O
Ok • couple • us
10
Goog
2026-10-17 • via Nuitee
S
Sharilyn • family_with_children • us
8
2026-10-14 • via Nuitee
P
Patricia • solo_traveller • us
7
Super cute place to stay during the ren faire.
Pros:

Very clean and has everything you need.

2026-10-12 • via Nuitee
G
Gregory • couple • us
7
Pros:

Location was good.

Cons:

Needed more choices for breakfast.

2026-10-10 • via Nuitee
J
Joy • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-10-09 • via Nuitee
W
Whittlesey • solo_traveller • mx
3
Only good to crash and spend the night.
Pros:

The only nice about the hotel was the staff. Otherwise it was a rip off.

Cons:

I was very disappointed. For $212.00 I got a very boring drab room. I have had better rooms at Motel 6. It was clean enough. But the bed was hard and the pillows were tiny, I had a very bad sleep. I paid for 2 two nights, but I left after one night and lost my money. I could not stay there another night. The property was old and beige. I don't think that I will ever spend another night at a Sure Stay hotel.

2026-10-07 • via Nuitee
R
Rick • couple • us
8
On par with hotels in the area
Pros:

Clean looked like maintenance was kept up. Staff were nice.

Cons:

Rm 218
Show soap try & up shower need to be clean.
Bed creek's loudly when you get in and out.
Not a fan for carpets in hotel rooms.

Nothing major just feedback
Thank you

2026-09-15 • via Nuitee
W
Werner • solo_traveller • de
8
2026-09-15 • via Nuitee
J
John • couple • us
7
Pros:

Convenient and clean
Good breakfast

Cons:

The ice machine was broken. Room was dark due to broken lamp. High charge for early check- in.

2026-09-03 • via Nuitee
M
Miyoung • family_with_children • us
7
Pros:

It’s very near from downtown

Cons:

Personally, I dislike cats, so I felt a bit uncomfortable seeing cat-related items—such as food bowls—around the hotel.

2026-08-25 • via Nuitee
R
Robert • family_with_children • us
6
Disappointed
Cons:

Minimal breakfast, small rooms, high rates, limited room type

2026-08-24 • via Nuitee
S
Sustaita • couple • us
8
2026-08-24 • via Nuitee
G
Granados • couple • us
10
Muy bien camas grandes todo lo nesesario refri microwave desalluno alberca
Pros:

Muy comodo

2026-08-24 • via Nuitee
L
Luis • couple • us
9
Staff friendly, rooms were clean bed was comfortable. Breakfast was satisfying
Pros:

Clean

Cons:

N/A

2026-08-23 • via Nuitee
L
Luis • couple • us
9
Clean and comfortable. Staff was great. Bed was very comfortable. Great value
Pros:

Clean

Cons:

N/A

2026-08-23 • via Nuitee
M
Marbella • couple • us
1
Horrible
Pros:

Nothing really it was so much better in the pics it looks like a motel 6 horrible stuff

Cons:

The stuff is not really nice not smiling at all

2026-08-23 • via Nuitee