Western Inn

Hotels
5.8 (314 reviews)
1842 Madison Avenue , Council Bluffs , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Breakfast options
Friendly staff
Cons:
Unsanitary conditions
Disrepairs and maintenance issues

Categories

Cleanliness
3.19
Numerous mentions of dirtiness, mold, and stains indicate a severely lacking cleanliness standard.
Service
6.16
Encountered issues with booking and room assignments which affected the stay negatively.
Location
6.7
No specific positive mentions related to the location. Standard quality for this hotel tier.
Room Quality
4.15
Rooms reported as dirty and in disrepair with broken appliances and safety issues.
Amenities
7.68
Some amenities like breakfast were mentioned positively; however, overall quality is lacking.
Value for Money
6.14
Standard quality for this hotel tier, but due to overall poor experience, not seen as good value.
Food and Beverage
8.19
Breakfast mentioned positively, contributing to this score.
Overall Experience
4.16
General dissatisfaction expressed in multiple reviews leads to a low overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:08

Property Description

Convenient Location
Situated just off Interstate 80, Western Inn is a short 5-minute drive from the popular Mall of the Bluffs, making it a perfect choice for shopping enthusiasts.

Relaxing Amenities
Guests can unwind in the indoor pool or start their day with a delicious continental breakfast offered daily. The pet-friendly rooms with free WiFi ensure a comfortable stay for all visitors.

Nearby Attractions
Explore attractions like the Henry Doorly Zoo and Ameristar Casino, both within a 10-minute drive from the hotel. For nature lovers, Lake Manawa State Park is just a 15-minute drive away.

Book your stay at Western Inn now for a memorable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that guests booking from Omaha/ Council Bluffs metro area and surrounding towns are not permitted at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

5.8
Based on 314 reviews
Cleanliness: 3.19
Service: 6.16
Location: 6.7
Room Quality: 4.15
Amenities: 7.68
Value for Money: 6.14
Food and Beverage: 8.19
Overall Experience: 4.16
S
sathe family_with_children us
10
2026-01-31 via Nuitee
R
Richard couple us
2
Never again
Pros:

Location

Cons:

Poorly maintained. Duct tape repairs. Worn out furniture. Very old pillows. Sparse continental breakfast. Moldy shower curtain.

2026-01-19 via Nuitee
S
Ssuting family_with_children th
8
Pros:

Nice room, good swimming pool and good breakfast!

2026-01-19 via Nuitee
B
Beckman family_with_children us
2
A dump
Pros:

Nothing

Cons:

Room had no towels or pillows the sheets had clearly not been changed the place was a dump

2026-01-19 via Nuitee
S
S.Tom extended_group us
4
just a place to sleep
Pros:

convience

Cons:

NO shower. breakfest was lacking

2026-01-19 via Nuitee
K
Kevin couple us
1
Worst hotel I’ve ever been to would have stayed at any $400 dollar per night room if there would have been availability
Pros:

Staff was friendly that’s it

Cons:

Very dated. Several elderly people living permanently in the hotel that clearly smoked several areas smelled very bad including our room next to one of the tenants. Staff was friendly that’s about it. Rooms were nasty with linens stained and smelled and bathroom wall falling apart. Shower handle fell apart upon using. Unfortunately there were no rooms anywhere else within 50 miles that night or I would have gladly left

2026-01-14 via Nuitee
J
Jami couple us
8
2025-11-16 via Nuitee
K
Kasey
2
Pros:

I was charged a pet fee multiple times with no pet.

2025-10-11 via Nuitee
P
Pete
10
Pros:

Great parking, clean room, Great bathroom. I enjoyed the breakfast

2025-10-10 via Nuitee
B
Brian partner
8
Pros:

Friendly

2025-10-06 via Nuitee
P
perry couple us
1
Cons:

everything

2025-10-06 via Nuitee
K
Kasey
6
Pros:

Don't use the pool

2025-10-03 via Nuitee
T
Todd
2
Pros:

After we checked it we went to the room to check it out. It was very dirty with mold on th ac unit , stains on the sheets , and 2 little beds with 3 dirty pillows. Since there was going to be 4 of us we just decided to go find something more appropriate. We should have told the desk we were leaving but we were tired and just wanted a decent place to stay

2025-10-03 via Nuitee
M
Michael family
2
Pros:

Not a very clean place all over.

2025-10-01 via Nuitee
M
mya
2
Pros:

they are disrespectful , they cancelled my booking and told me i was the one who did it , then said it was hotels . com who did it, when in reality it was their manager because they double booked ! they canceled the day before my stay and i had no idea about it until i showed up to the hotel. never staying there again

2025-09-28 via Nuitee
R
rob family
2
Pros:

Run as far away from this place as possible! Absolutely the most disgusting hotel ive ever seen. Pet hair on the bedding, giant mold spot on the wall by ac that was broken, and taped together. Huge water stain by the ac disgusting brown "stuff" smashed in the carpet. Sink was non functional but had a steady trickle you couldnt shut off. Honestly so much more. The best thing would be to burn this place to the ground and start over the owners should be ashamed of the level of disrepair, mold, stains, and horrible uncleanliness. House keeping also removed my phone charger from the room and i now have to buy another. I would not stay here again if they payed me 10x the amount they charge.

2025-09-28 via Nuitee
S
Slobodan
2
Pros:

O my goodness

2025-09-26 via Nuitee
C
Clayton
4
Pros:

The place is falling apart. Fixtures barely hanging on. Hole in the wall. Window not sealed. Sink counter sloped. Carpet in pieces. Parking lot very cracked and various bits of trash. Small black spots on the AC vents.
They seriously need to bring in some maintenence guys.

Otherwise, the bed was comfortable, staff was helpful, and they had waffles for free breakfat.

2025-09-25 via Nuitee
T
Thomas
4
Really bad.
Pros:

Super gross. Linens/towels pretty much all stained. Broken down structures. The first room they put us in AC was broken. Bad smell. Messy hallway.

The actual housekeeper did a good job given the terrible situation they're working in.

2025-09-20 via Nuitee
G
Guadalupe family
2
Pros:

First room they gave me was so dirty, sheets had blood, no toilet paper the air conditioner did not work and it was 90 some degrees outside, carpet was dirty tv was not working, had him change me rooms, 2nd room was dirt as well ceiling there was a huge whole, like if there was a water coming down from there, they never repaired it, the door was very hard to close so i felt very unsafe, baby crying people yelling, it was my daughter and myself that stayed, was very unhappy I do not recommend this room to no one.

2025-09-19 via Nuitee