Western Inn

Hotels
5.8 (320 reviews)
1842 Madison Avenue , Council Bluffs , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Breakfast options
Friendly staff
Cons:
Unsanitary conditions
Disrepairs and maintenance issues

Categories

Cleanliness
3.19
Numerous mentions of dirtiness, mold, and stains indicate a severely lacking cleanliness standard.
Service
6.16
Encountered issues with booking and room assignments which affected the stay negatively.
Location
6.7
No specific positive mentions related to the location. Standard quality for this hotel tier.
Room Quality
4.15
Rooms reported as dirty and in disrepair with broken appliances and safety issues.
Amenities
7.68
Some amenities like breakfast were mentioned positively; however, overall quality is lacking.
Value for Money
6.14
Standard quality for this hotel tier, but due to overall poor experience, not seen as good value.
Food and Beverage
8.19
Breakfast mentioned positively, contributing to this score.
Overall Experience
4.16
General dissatisfaction expressed in multiple reviews leads to a low overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:08

Property Description

Convenient Location
Situated just off Interstate 80, Western Inn is a short 5-minute drive from the popular Mall of the Bluffs, making it a perfect choice for shopping enthusiasts.

Relaxing Amenities
Guests can unwind in the indoor pool or start their day with a delicious continental breakfast offered daily. The pet-friendly rooms with free WiFi ensure a comfortable stay for all visitors.

Nearby Attractions
Explore attractions like the Henry Doorly Zoo and Ameristar Casino, both within a 10-minute drive from the hotel. For nature lovers, Lake Manawa State Park is just a 15-minute drive away.

Book your stay at Western Inn now for a memorable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that guests booking from Omaha/ Council Bluffs metro area and surrounding towns are not permitted at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

5.8
Based on 320 reviews
Cleanliness: 3.19
Service: 6.16
Location: 6.7
Room Quality: 4.15
Amenities: 7.68
Value for Money: 6.14
Food and Beverage: 8.19
Overall Experience: 4.16
M
Mark • solo_traveller • us
3
Never Again
Cons:

Room was not cleaned. Bed was made but when blankets were pulled back, there were food crumbs and public hair on sheets. Carpet stained and pool was empty and not in service. We were moved to a different room that was marginally cleaner.

2026-05-12 • via Nuitee
J
Jason • couple • us
1
if I could leave a negative star rating, I would.
Pros:

checking in was easy, but i wish i had never checked in. we totally got catfished by the photos on the website. they are from probably 20 years ago. this hotel was on the top 5 of our "worst places i have ever slept" list. i should have taken pictures, but i didnt want my phone to get infected with anything. all of the things that would normally be on a wall in a hotel were ripped out, because the room had obviously been broken into a couple of times. the carpet was gross, we found hair in our sheets. we couldnt wait to leave the next morning.

Cons:

i should have known we were in for a wild ride when the former gas station in the same parking lot was no longer a gas station and now a seedy thrift store. pool? no, windows boarded up with cardboard. and windows on the exterior of the hotel, cardboard as well. couldnt imagine that there would have been breakfast served, but you couldnt pay me to eat it. it is one of the only times i slept with my loaded gun next to me on my night stand.

2026-05-04 • via Nuitee
• extended_group • us
1
2026-04-24 • via Nuitee
A
Ana • couple • es
5
2026-04-12 • via Nuitee
C
Carol • extended_group • us
1
2026-04-09 • via Nuitee
B
Brayan • family_with_children • us
4
Pros:

The location

Cons:

The toilet wasn't flushing very well, and the walls were thin

2026-03-17 • via Nuitee
W
Wesley • solo_traveller • us
8
Pros:

Price and its pretty quiet.

2026-03-15 • via Nuitee
M
Marie • solo_traveller • us
6
2026-03-01 • via Nuitee
S
sathe • family_with_children • us
10
2026-01-31 • via Nuitee
S
Ssuting • family_with_children • th
8
Pros:

Nice room, good swimming pool and good breakfast!

2026-01-19 • via Nuitee
B
Beckman • family_with_children • us
2
A dump
Pros:

Nothing

Cons:

Room had no towels or pillows the sheets had clearly not been changed the place was a dump

2026-01-19 • via Nuitee
R
Richard • couple • us
2
Never again
Pros:

Location

Cons:

Poorly maintained. Duct tape repairs. Worn out furniture. Very old pillows. Sparse continental breakfast. Moldy shower curtain.

2026-01-19 • via Nuitee
S
S.Tom • extended_group • us
4
just a place to sleep
Pros:

convience

Cons:

NO shower. breakfest was lacking

2026-01-19 • via Nuitee
K
Kevin • couple • us
1
Worst hotel I’ve ever been to would have stayed at any $400 dollar per night room if there would have been availability
Pros:

Staff was friendly that’s it

Cons:

Very dated. Several elderly people living permanently in the hotel that clearly smoked several areas smelled very bad including our room next to one of the tenants. Staff was friendly that’s about it. Rooms were nasty with linens stained and smelled and bathroom wall falling apart. Shower handle fell apart upon using. Unfortunately there were no rooms anywhere else within 50 miles that night or I would have gladly left

2026-01-14 • via Nuitee
J
Jami • couple • us
8
2025-11-16 • via Nuitee
K
Kasey
2
Pros:

I was charged a pet fee multiple times with no pet.

2025-10-11 • via Nuitee
P
Pete
10
Pros:

Great parking, clean room, Great bathroom. I enjoyed the breakfast

2025-10-10 • via Nuitee
P
perry • couple • us
1
Cons:

everything

2025-10-06 • via Nuitee
B
Brian • partner
8
Pros:

Friendly

2025-10-06 • via Nuitee
T
Todd
2
Pros:

After we checked it we went to the room to check it out. It was very dirty with mold on th ac unit , stains on the sheets , and 2 little beds with 3 dirty pillows. Since there was going to be 4 of us we just decided to go find something more appropriate. We should have told the desk we were leaving but we were tired and just wanted a decent place to stay

2025-10-03 • via Nuitee