Best Western Heritage Inn

Hotels
•
Best Western
7.1 (283 reviews)
1420 East Monte Vista Avenue , Vacaville , US
+1 707-448-8453

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms noted by multiple guests
Good breakfast / breakfast included
Helpful and courteous staff
Convenient location for some guests
Parking available
Cons:
Inconsistent room quality (dated rooms, tub/AC issues)
WiFi and hot water outages reported
Reported cleanliness lapses (dirty floors, spider)
Pool unheated/dirty and small breakfast area
False advertising / given different room than shown

Categories

Cleanliness
7.8
Mixed signals: several guests praised rooms and towels as very clean, but others reported dirty floors after shower and a spider on the wall — overall slightly above average cleanliness.
Service
8
Generally positive: multiple mentions of courteous, helpful and responsive staff (including late-night check-in help), though one guest reported the front desk failed to resolve a room issue.
Location
6.8
Mixed: some guests called location good/convenient, while at least one guest noted the hotel sits next to a busy, loud street — slightly below average overall.
Room Quality
6
Several complaints about dated rooms, mismatched advertised room, weak tub structure, AC that struggles to cool, and reports of flying bugs; a few guests praised accommodations, but quality is notably inconsistent.
Amenities
6.5
Issues reported with WiFi, unheated/unclean pool and inconsistent hot water; positives include working aircon/TV/fridge for some guests and parking availability.
Value for Money
6.8
Mixed impressions: some guests noted it as a budget option ('save on money') while others felt they paid a lot for rooms needing updates or not matching expectations.
Food and Beverage
7.8
Breakfast was frequently described as good and included with many choices, though a few guests found it only 'OK' and raised concerns about a dog being allowed in the dining area.
Overall Experience
7.1
Varied stays: several very pleasant experiences with courteous staff and clean rooms, but a number of serious negatives (no hot water, loud street, cleanliness issues) produced mixed overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Cozy and Convenient Accommodations
Located midway between Sacramento and San Francisco, the Best Western Heritage Inn provides easy access to key attractions and businesses. Enjoy comfortable guest rooms with free WiFi and indulge in a daily continental breakfast.

Relaxation and Recreation
Unwind by taking a dip in the outdoor swimming pool after a day of exploration. The ideal spot to rejuvenate and soak in the California sun.

Local Dining and Shopping
Explore the vibrant neighborhood on foot, with various dining options and shops within walking distance. Immerse yourself in the beauty of Northern Solano County's picturesque valley.

Book now to experience the perfect blend of comfort and convenience at the Best Western Heritage Inn.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SMF

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.1
Based on 283 reviews
Cleanliness: 7.8
Service: 8
Location: 6.8
Room Quality: 6
Amenities: 6.5
Value for Money: 6.8
Food and Beverage: 7.8
Overall Experience: 7.1
D
david • family_with_children • us
8
2026-09-18 • via Nuitee
C
Cecilia D • solo_traveller • us
10
👍
Pros:

Clean

Cons:

All good

2026-09-13 • via Nuitee
C
Cameron • family_with_children • us
7
2026-09-03 • via Nuitee
E
ERIC • solo_traveller • us
3
Terrible, 1 star at best.
Pros:

Nothing

Cons:

WiFi did not work. No hot water in the shower And the CI2 alarm was going off when I first arrived, told the manager and he took it out.

2026-09-01 • via Nuitee
M
Maria • solo_traveller • us
9
2026-08-27 • via Nuitee
T
Terra • solo_traveller • us
10
2026-08-19 • via Nuitee
A
Alfonso • solo_traveller • us
8
Pros:

Desayuno incluído.

2026-08-08 • via Nuitee
D
Dedi • couple • us
4
2026-07-23 • via Nuitee
M
MBC1111 • couple • us
8
Pretty cozy.
2026-07-15 • via Nuitee
L
Laura • family_with_children • us
7
2026-07-13 • via Nuitee
M
Maciel • extended_group • us
5
2026-07-12 • via Nuitee
W
Wesley • solo_traveller • us
7
Pros:

Breakfast was good

Cons:

Rooms where a little dated

2026-07-06 • via Nuitee
R
Renee • solo_traveller • us
10
It was a nice experience all around.
Pros:

It was clean and the employees were very nice. Especially when we checked in at midnight. The lady who checked us in was very helpful.

Cons:

The property was very clean. We were thinking about returning.

2026-07-04 • via Nuitee
B
Brentand • family_with_children • us
9
2026-06-28 • via Nuitee
P
Perla • couple • us
10
2026-06-26 • via Nuitee
H
hatch • solo_traveller • us
10
Exceptional
Pros:

The accomodations

2026-06-18 • via Nuitee
S
Sandra • family_with_children • us
6
If you really wanna save on money. It was okay.
Pros:

The breakfast was good. The location.

Cons:

I didn’t get the room that I was shown. Why I actually booked for and reason why I choose this hotel. False advertisement. Had a few flying bugs.

2026-06-15 • via Nuitee
S
Sharyna • solo_traveller • us
3
Pros:

Quiet clean but need better ac unit in the room

Cons:

it was so hot so long to cool down the room also I took a shower felt like the middle of tub seemed weak sounded like going to fall through the tub i paid allot too needs to be updated

2026-06-14 • via Nuitee
C
Cathy • couple • us
2
Not what we expected
Pros:

Not much. The TV was nice, yet would not work till front desk guy fixed it. Floor looked nice but was very dirty as seen by my feet after my shower.

Cons:

The hotel was next to a busy, loud street. The pool was outside and not heated, and looked dirty. The room was not clean, cold water in the morning for the shower, and a large spider was on the wall next to my bed. Breakfast was just Ok. They allowed a dog in the eating area, and the man was feeding the dog human breakfast food on the floor. The front desk was notified about the room condition and did nothing to accommodate or offer compensation. So we left as we planned on a 5-night stay. We went somewhere else only after one night!

2026-06-12 • via Nuitee
S
Susan • couple • us
9
Overall, we had a very pleasant stay at your hotel. Would stay at BW again.
Pros:

Staff were courteous, helpful & quick response to our concerns. Towels were new. Room was very clean, aircon, tv, ref ok. Parking was ok. Breakfast was good & with lots of choices. Thank you!

Cons:

Breakfast area is quite small. Also, there was only one regular table with 2 chairs. The rest were high tables & chairs not appropriate & uncomfortable for elderly guests like us.

2026-06-08 • via Nuitee