Best Western University Inn

Please note, I am not upset with Best Western.

The property is under construction. There is almost no parking. The pool is closed for renovations which wasn’t listed. Breakfast was suppose to be included, however there wasn’t a breakfast at all, so that information is incorrect. There was no microwave no fridge no coffee maker etc in the room, so if you are expecting that it’s not there. You have to go to the lobby to get ice. These set of rooms were an exterior entrance so if that is an issue pick somewhere else. It is On a busy corner across from college(not an issue for us, we wanted to be right by the school) just a heads up for parents with small children.

The remodeled new rooms are definitely not updated on booking.com website.
Overall disappointed with booking.com lots of incorrect information.

Your advertising sucks!!! No mention of renovation. We didn't have a refrigerator or microwave, there was only access to ice the last day. Also, we stayed because it said full breakfast, that was a lie!!! Wasn't happy with the whole situation, would have moved if we could have gotten our money back. Oh and no desk or dressers to set suitcases on and the sink we could not put both of our things for the bathroom on because it was so small. Curtain was not hooked at the top so light came in and workers were there on Friday morning bright and early.

The hotel is under construction, no indication of this was given when booking or in an email prior to arrival. Due to works being done there was no breakfast, and the pool and fitness centre were not available for use. Therefore there was nothing as advertised, just a room. There was no adjustment in price to reflect the fact that these basic facilities were not available. This is my second stay at the property and while it wasn't perfect last time, it was at least as advertised. I can't believe that this was deemed an acceptable way to deal with having paying customers use the property while it is under construction, there should have been some advance warning and a change in price to reflect the fact that there was no breakfast (fruit and dry crackers behind the desk if you requested them) and no pool or fitness centre. On my last visit the breakfast included small yoghurts, pastries/bagels and individual jams etc, there is absolutely no reason why these small items couldn't have been provided in the current state of the lobby. I won't stay here on my next trip to Fort Collins.

Black mold in the shower. Under construction

Very quiet overnight, but traffic and train noise starts pretty early in the morning. To be expected in a busy downtown location.

But the facility itself is rather bland, with nothing fancy in the rooms. If has an indoor pool, but I didn't use it. Also, the price was very high for this no-frills "Inn". For $20 more, you can stay in a nicer hotel with similar access to the campus and town. Also, they charge $15 a day for parking at this "motel".

The beds were more Full size and very uncomfortable. One of them had a lump in it where the bed spring was in your back. And every time you moved, there was a loud squeak.

While the location is central, there is lots of road noise. It's an old building and shows it's age. They charge for parking and it's a small lot, I wouldn't want to park a big car. The beds are doubles, hard to fit 2 people on and I definitely wouldn't want to have tried to have my 2 kids share. The beds and pillows are also just okay, not that comfortable.

My non-smoking room smelled heavily of marijuana and cigarette smoke, so much that the smell was embedded in the bed and towel linens. I left the door and window open for a couple of hours, but it did not help. I slept w/the window open although there were strong wind gusts throughout the night as well as below 40 degree weather. The room temperature was 85 degrees when I first entered, exasperating the smoke smell. I attempted to cool down the room, but the cooling system did not work well. Even though I showered in the morning, I felt dirty after staying in the room. The 6.1 rating was clearly justified after staying there. I will not stay at this hotel again. It's location to CSU Fort Collins is prime, but the run-downed condition of the hotel is just not worth it.