Best Western Carmel's Town House Lodge

Hotels
•
Best Western
8 (393 reviews)
5th & San Carlos Street , Carmel By The Sea , US
+1 831-624-1261

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Outstanding treatment from Marie
Great location
Cons:
Poor service during late arrival
Insufficient breakfast quality

Categories

Cleanliness
7.14
Concerns expressed about the cleanliness and condition of the hotel, particularly the breakfast area.
Service
9.11
Outstanding treatment from staff noted in positive reviews, though poor service was experienced during a specific incident.
Location
9.15
Great location mentioned in multiple reviews, close to amenities and walking distance to many attractions.
Room Quality
9.1
Rooms described as immaculate, super stylish, and well-appointed.
Amenities
7.63
Some amenities found lacking, particularly breakfast offerings, but overall positive feedback about the hotel.
Value for Money
7.09
Guests felt the price was high compared to the quality received, with specific complaints about the condition of facilities.
Food and Beverage
6.64
Breakfast options deemed insufficient and lacking in quality and quantity.
Overall Experience
8.11
Mixed feelings due to both fantastic experiences and serious issues related to service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:17

Property Description

Convenient Location
Best Western Carmel's Town House Lodge is ideally situated in downtown Carmel, just a stone's throw away from California's stunning coastline and the renowned Pebble Beach Golf Links.

Comfortable Accommodations
Each room at Best Western Carmel's Town House Lodge is thoughtfully designed with your comfort in mind. Enjoy amenities such as free wired internet, a TV with premium channels, ironing facilities, and a cozy en suite bathroom stocked with complimentary toiletries.

Nearby Attractions
Explore popular attractions like Carmel River State Beach, Monterey Bay Aquarium, Cannery Row, and Pacific Grove Museum, all just a short distance from the hotel. Plus, with free parking available, you can easily venture out and discover the beauty of Carmel stress-free.

Ready to experience the charm of Carmel? Book your stay at Best Western Carmel's Town House Lodge today!

Important information:

Please note that breakfast is currently offered as a grab-and-go bag option.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MRY

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 393 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 9.1
Amenities: 7.63
Value for Money: 7.09
Food and Beverage: 6.64
Overall Experience: 8.11
P
Polly • extended_group • us
10
Great
Pros:

Great location near town with friendly staff - Breakfast room was hot and very small but adequate

2026-10-15 • via Nuitee
N
Nahla • couple • ae
10
2026-10-14 • via Nuitee
R
Ruth • family_with_children • us
9
2026-10-13 • via Nuitee
T
Tracie • couple • gb
10
Really good stay in Carmel
Pros:

It was clean, great parking free, rooms large and staff were wonderful

Cons:

Nothing

2026-10-13 • via Nuitee
A
Alexis • solo_traveller • sg
9
Pros:

The location is good.

Cons:

Nothing

2026-10-12 • via Nuitee
P
Piotr_ART • solo_traveller • pl
10
Pros:

Wszystko nam się podobało 👍

Cons:

Czas, który zbyt szybko mijał :)

2026-10-11 • via Nuitee
Y
Yanghong • extended_group • cn
9
2026-09-18 • via Nuitee
G
gsestini • solo_traveller • br
8
Okay
Pros:

Localização

Cons:

Faltou ar condicionado

2026-09-15 • via Nuitee
E
Eric • couple • ca
3
a ne jamais y retourner, plage a 1,5 km, pas d air conditionne, petit dejeuner incomplet, lamentable
Pros:

RIEN

Cons:

pas d air conditionne
salle de petit dejeuner pour 6 personnes max
petit dejeuner tres incomplet
et payer 278US$ pour ca c est inadmissible

2026-09-11 • via Nuitee
E
Emily • extended_group • gb
10
2026-09-07 • via Nuitee
K
Kalisa • family_with_children • us
8
A nice getaway, but still expensive.
Pros:

Location and office staff
Bed was comfortable

Cons:

Kids yelling and making lots of noise at 10pm and later. Kids had their own room, parents told my 17 year old daughter “wait til you have kids”. Management didn’t say much about it. The Nutella in breakfast room was expired. Don’t know about other stuff?

2026-09-05 • via Nuitee
C
CARMENCITA LEUNG • family_with_children • ph
8
Pros:

breakfast could include some prepackaged cream cheese

2026-09-04 • via Nuitee
M
Michelle • couple • us
5
2026-08-31 • via Nuitee
M
Marina • extended_group • us
7
This hotel is located in downtown of Carmel but not close to the beach.
Pros:

Good size room with 2 queen beds. Clean.

Cons:

It's better not to have breakfast then to have one that was suggested. Very poor choice. Bad coffee.

2026-08-21 • via Nuitee
U
U8680JAmariod • Couples
10
Love Carmel's Town House Lodge & Proprietors
Pros:

Want to again thank Marie & Sanjay for their unconditional & exceptional service. It made our visit truly unforgettable, and we are grateful for your dedication to our comfort. The warm and professional hospitality, impeccable service and consistent cleanliness ensured our room was always a welcoming retreat throughout my entire visit. Thank you again for the kindness and we look forward to returning in the very near future.

2026-08-11 • via Tripadvisor
M
Musikina • Friends getaway
10
We'll be back
Pros:

Sanjay and Mari, the proprietors, were warm and welcoming. Mari was a fount of information about where to eat, where to hike, and other tips. Our room was clean, comfortable, and quiet at night, and we had a view of sunset over the ocean.

2026-08-10 • via Tripadvisor
S
sonny345 • Couples • Moss Landing, California
10
Best value in Carmel
Pros:

I just checked out of Best Western Carmel's Town House Lodge and couldn't wait to write a review about the exceptional stay my wife and I had.

We came to Carmel for a midweek staycation focused on wine tasting, good food, and relaxing. When choosing a hotel, it came down to this Best Western and another nearby chain property. I ultimately chose Best Western because the rooms appeared more updated and the pool looked better. After staying here, I'm convinced I made the right choice.

The experience started the moment we arrived. Marie at the front desk greeted us with a warm smile and such positive energy that it immediately set the tone for a wonderful trip. Great customer service can make all the difference, and Marie delivered exactly that.

Our room was clean, spacious, and nicely updated. The shower, closet, and overall room layout felt larger than expected and made for a very comfortable stay. The pool was another pleasant surprise—it is actually 8 feet deep, which is becoming increasingly rare these days. We also wish we had spent more time enjoying the sun deck and its beautiful view overlooking the town.

The location couldn't have been better for our visit. We were able to walk everywhere we wanted to go, including wine tasting rooms, restaurants, and shops, which made the entire trip stress-free.

Breakfast was another highlight. It was fresh, convenient, and saved us from paying restaurant prices, where even a breakfast burrito can easily cost $20 in Carmel.

What impressed me most was the value. Carmel is a beautiful destination, but it can also be very expensive. This hotel offers an outstanding combination of price, location, comfort, and amenities. My wife and I live only about 30 minutes away, and it's hard to justify some of the ultra-luxury hotel rates in town when this property delivers such a great experience at a fraction of the cost.

If you're looking for a clean, updated, well-located hotel with excellent service and great value, I highly recommend Best Western Carmel's Town House Lodge. We thoroughly enjoyed our stay and are already looking forward to returning.

2026-08-03 • via Tripadvisor
F
Fabrice • solo_traveller • ch
8
Pros:

La grandeur, l'éclairage, la literie, le confort place de parking gratuite

Cons:

N/a

2026-08-03 • via Nuitee
T
Terraine • solo_traveller • nz
10
Pros:

Welcoming Knowledgeable staff, great room, great location

Cons:

Nothing comes to mind

2026-08-03 • via Nuitee
T
Thomas • couple • us
7
2026-07-25 • via Nuitee