Best Western Carmel's Town House Lodge

Hotels
•
Best Western
8 (383 reviews)
5th & San Carlos Street , Carmel , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Outstanding treatment from Marie
Great location
Cons:
Poor service during late arrival
Insufficient breakfast quality

Categories

Cleanliness
7.14
Concerns expressed about the cleanliness and condition of the hotel, particularly the breakfast area.
Service
9.11
Outstanding treatment from staff noted in positive reviews, though poor service was experienced during a specific incident.
Location
9.15
Great location mentioned in multiple reviews, close to amenities and walking distance to many attractions.
Room Quality
9.1
Rooms described as immaculate, super stylish, and well-appointed.
Amenities
7.63
Some amenities found lacking, particularly breakfast offerings, but overall positive feedback about the hotel.
Value for Money
7.09
Guests felt the price was high compared to the quality received, with specific complaints about the condition of facilities.
Food and Beverage
6.64
Breakfast options deemed insufficient and lacking in quality and quantity.
Overall Experience
8.11
Mixed feelings due to both fantastic experiences and serious issues related to service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:17

Property Description

Convenient Location
Best Western Carmel's Town House Lodge is ideally situated in downtown Carmel, just a stone's throw away from California's stunning coastline and the renowned Pebble Beach Golf Links.

Comfortable Accommodations
Each room at Best Western Carmel's Town House Lodge is thoughtfully designed with your comfort in mind. Enjoy amenities such as free wired internet, a TV with premium channels, ironing facilities, and a cozy en suite bathroom stocked with complimentary toiletries.

Nearby Attractions
Explore popular attractions like Carmel River State Beach, Monterey Bay Aquarium, Cannery Row, and Pacific Grove Museum, all just a short distance from the hotel. Plus, with free parking available, you can easily venture out and discover the beauty of Carmel stress-free.

Ready to experience the charm of Carmel? Book your stay at Best Western Carmel's Town House Lodge today!

Important information:

Please note that breakfast is currently offered as a grab-and-go bag option.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MRY

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children ages 13 and older are allowed.
    Children from 13 years old to 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 383 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 9.1
Amenities: 7.63
Value for Money: 7.09
Food and Beverage: 6.64
Overall Experience: 8.11
D
Darren • couple • gb
10
Great place to stay
Pros:

Great location, newly refurbished room was very nice and the staff were very good

Cons:

Nothing

2026-06-13 • via Nuitee
J
Jader • family_with_children • br
10
Localização excelente. Café da manhã muito bom também
Pros:

Localização

Cons:

Gostei de tudo

2026-06-10 • via Nuitee
G
Givon • solo_traveller • il
9
2026-06-06 • via Nuitee
L
LoveTravel230568 • Solo travel
10
Looking forward to coming back
Pros:

Owners very welcoming. Assured I had a great room location as I was going to be there for 4 days. Room recently remodeled. Beautiful. Very comfortable beds. Does have loud exhaust bathroom fan that could be replaced. Parking was tight in an SUV but there was parking available on street. Great location walked to shops in the down town just a block away. I will stay there again. Want to come back end of August.
Thank you for taking care of me !!
Suzanne

2026-06-03 • via Tripadvisor
J
Jhon • couple • co
6
Buen lugar por ubicación, pero decir “desayuno incluido” es un engaño
Pros:

La ubicación es muy buena

Cons:

El desayuno es pésimo, absolutamente deficiente la variedad.

2026-06-02 • via Nuitee
W
Wajda • couple • us
9
The stay was pleasant and as expected
Pros:

As expected

2026-06-01 • via Nuitee
אירית • solo_traveller • il
9
2026-05-31 • via Nuitee
A
Annika • solo_traveller • us
10
2026-05-26 • via Nuitee
2
266pattil • Couples • West Hartford, Connecticut
4
Beware - Awful King basement Suite!!
Pros:

We selected the king suite so we would have more space and because we were spending 3 nights in Carmel. This “suite”located down a steep staircase with no elevator access. We were unaware that it would be in the “basement” next to the utility closet with the staff waking you up everyday. There are no draperies like in the online pictures, just shades. There is absolutely no privacy in this “suite” since the pool furniture is right up against the window. You cannot open the shades for this reason. There is no water pressure in the shower and the fan is very loud and must always be on if you want light in the bathroom. The breakfast is as bare bones as you can get - no bread choice and no real orange juice. Our stay in Carmel was ruined by having this room since we had to leave early and return late since spending any downtime in the room was not enjoyable.

2026-05-19 • via Tripadvisor
D
D9636YGjohnn • Family
10
Wonderful Best Western in central Carmel
Pros:

this Best Western is conveniently located a short walk from Ocean Ave. and central Carmel. this remodeled rooms are comfortable and spacious. The daily rate extremely reasonable for this prime location - our rooms were clean, very quiet.

2026-05-16 • via Tripadvisor
M
Maria T • extended_group • us
6
2026-05-15 • via Nuitee
M
Matthew • family_with_children • us
8
2026-05-15 • via Nuitee
A
albert • couple • us
9
manager was very friendly and accommodating.
Pros:

Room size, heating system, black out curtains, location is great and the free parking was perfect for us.

Cons:

shower water power was minimal. For me, it was fine but for my wife it wasn't powerful enough to wash her hair.

2026-05-12 • via Nuitee
S
Sue • couple • gb
10
Would go again in a heartbeat
Pros:

Location. Clean. Spacious. Parking.

2026-05-11 • via Nuitee
W
Wendy • solo_traveller • us
9
Pros:

New and clean

Cons:

Breakfast

2026-05-09 • via Nuitee
A
Annet • couple • nl
10
2026-05-05 • via Nuitee
G
Gemma • extended_group • us
8
2026-04-27 • via Nuitee
• couple • us
10
2026-04-26 • via Nuitee
G
Gaby A • couple • es
6
Accommodation well located
Pros:

I appreciated the professionalism and friendliness of Marie at the reception; and location was perfect just in the center, two blocks away Ocean Ave.

Cons:

It could have been better the amenities and pillow comforts. A bit noisy

2026-04-19 • via Nuitee
F
F AND F CYPER-LAND CONSTRUCTIONS LTD • solo_traveller • cy
7
2026-04-15 • via Nuitee