Palacio Royale Inn Signature Katy

People coming in and out at all hours of the night. Hearing music playing loud from vehicles. People talking loud felt like it was just outside your room door. Car alarms going off at all hours of the night. We weren't able to get much sleep and having to get up early in the morning for a doctor appointments made it that much worse.

Que no tienes elevador y huele feo

There were lots of cockroaches, and I had to throw my dinner—and my family’s dinner—into the trash because it was full of cockroaches.

I asked the front desk to return my money.

Nothing

Very dirty bad odor when you walk into the lobby room was semi clean floors dirty restroom dirty room a little run down peeling chairs smoke detector taped to the wall and the overwhelming smell of fabulous was ridiculous

Hotel is right on the feeder road of a freeway under construction. Very very noisy! Also while visiting with friends who had come to visit on our way through, a very Loud man with a family was yelling profanity at his wife and children. When his wife asked him to quiet down he only got louder using the F word We ended up moving upstairs to our room to visit.

It had a really bad smell in the hotel lobby and through the whole establishment we had to keep our room window open the whole time instead of the ac or heater cause it also had a very funky smell . I asked 2 separate workers about it and they acted oblivious saying they didn’t know what I was talking about the original room I booked had something broken with the water so they changed us to an “upgraded room” the room had a jet tub rite next to the bed and smelled like mildew also the bathroom has no venting fan so anytime u shower everything gets steamy and wet another reason why it probably smells like mildew it all around has been one of the worst hotel experiences I’ve had

Upon checking in I was put in the 4th floor. No one made me aware that the elevator button on the top floor was broken and you had to call the front desk to get the elevator which sometimes never came. I complained to the general manager and the company over my 7 day stay, because my daughter is disabled and in a wheelchair. They fixed the issue in the last day of my stay, never contacted me to resolve the issue, offer some type of compensation, NOTHING. Also mold/mildew growing on the walls and ceiling of the bathroom, no pots or pans or plates provided for the kitchenette, and our bathroom door was kicked off the frame before I checked in. No one ever came to fix it, so absolutely no privacy in the bathroom as well. This is supposed to be their biggest suite, I prepayed, and I will never stay here again to be treated like something to ignore, after I spent my hard earned money there for an entire week. And breakfast was abysmal. Waffles, bread, eggs, cereal. That’s it.

Upon checking in they tried to give me a regular standard King room instead of the upgraded King room with a kitchenette. We arrived after 3:00 p.m. and still had to wait 30 minutes for the room to be cleaned after the correction was made for the correct room. Upon arriving in our room the elevator did not work to go back downstairs you had to call the front desk. Sometimes they answered quickly other times it would take about 40 rings to get an answer and then you still wouldn't get an elevator. When you came out of the elevator the hallway was hot because there was a broken window that they had not fixed. They also raised their pet rates to $30 a day from $10 a day. Then when you took your dogs to their dog park you had to smell dog feces because they had no poop bags for you to pick up your dog's waist. Also in our room with the kitchen at absolutely nothing worked and I had meet that spoiled in the refrigerator because it did not work. It was the most unsatisfying trip ever. I have been staying at this hotel for 2 years and the quality this time was horrific. Also there are supposed to be coffee pots in every room there are never coffee pots you have to request one. I brought my own this time because I know how they do. I am just really really disappointed and this will probably be my last stay here.