SureStay Plus Hotel by Best Western Mountain View

Hotels
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SureStay Plus Hotel by Best Western
7.4 (279 reviews)
2300 West El Camino Real , Mountain View , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Poor breakfast quality

Categories

Cleanliness
5.74
Multiple reviews mention dirtiness and odors, implying poor cleanliness.
Service
8.71
Several reviews highlight friendly staff, contributing positively to the service.
Location
9.25
Location is frequently praised, making it a strong aspect of the experience.
Room Quality
6.2
Negative comments about room condition and odors indicate poor room quality.
Amenities
7.73
The presence of amenities like a pool is noted, though some amenities were lacking.
Value for Money
7.69
Some reviews suggest reasonable value, but issues dampen the perception.
Food and Beverage
5.74
Multiple reviews indicated breakfast offerings were unsatisfactory.
Overall Experience
8.11
Average overall experience based on various positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:43

Property Description

Welcome to SureStay Plus Hotel by Best Western Mountain View!

Convenient Location near Stanford University
Located just a 10-minute drive from Stanford University, our hotel is the perfect choice for visitors to the campus.

Relax and Unwind
Enjoy our outdoor pool, patio, and sauna during your stay. Each room is equipped with modern amenities including a refrigerator, cable TV, and a coffee maker.

Stay Connected and Productive
Take advantage of our free Wi-Fi, gym, and business center. Whether you're here for work or leisure, we have you covered.

Experience comfort and convenience at SureStay Plus Hotel by Best Western Mountain View. Book your stay now and make the most of your trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please not that the property does not accept cash payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Dec 8, 2025 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for US$10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 279 reviews
Cleanliness: 5.74
Service: 8.71
Location: 9.25
Room Quality: 6.2
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 5.74
Overall Experience: 8.11
G
Giovanni Gomez • solo_traveller • mx
9
Buen hotel
Pros:

Muy buen espacio de la habitación, muy cómoda la cama.

Cons:

.

2026-03-31 • via Nuitee
A
Angel • family_with_children • us
8
2026-03-30 • via Nuitee
L
Laurel • family_with_children • us
5
Pros:

Location was perfect

Cons:

Mold smell, and mold in the shower. The carpets were filthy. The problem is the hotel has not been updated in at least a decade. When you stay at a Best Western you have a certain expectation that definitely was not met. It really felt more like a Motel 6.

2026-03-16 • via Nuitee
A
Andrey • couple • us
9
2026-03-07 • via Nuitee
K
Kaye • couple • au
7
2026-03-05 • via Nuitee
K
khaldone2026 • Family
2
Don't stay there, they don't honor their written agreements
Pros:

When I checked in i asked for late check out, the receptionist granted me till 12:30PM, and he wrote it in the check in form that I have copies of it. yesterday at 11 AM another receptionist called us (he said his name is Marco) asked if we want to extend our stay, when we said no he said ok you have to leave now, I told him I have been granted a late check out at 12:30PM, he said I don't see this anywhere, I told him it is printed on the check in form, he told me: you are lying no one promised you nothing and hanged up the phone on me, I called him back and told him this was so rude, he said: you are a liar come to the office and show me, I went to the office and pointed the notes on the paper, he said: I don't care about that, you don't understand the paper it says in the rules you have to leave now, I tried to explain to him nicely that we agreed with the other receptionist on 12:30pm that's why he wrote it on the check in form.
he said you must leave now or I will call the police, at that point i told him please do, i will leave at 12:30, I left to my room and till we left at 12:30 i never seen any police.
At the time we left I went to gave him the key, he told me you don't understand what is in the paper, I told him I do understand that you are ruining the reputation of this place., and left.

2026-03-02 • via Tripadvisor
J
Judy • solo_traveller • au
6
2026-02-25 • via Nuitee
A
Alejandro • couple • us
10
Gracias muy amables
Pros:

Excelente gracias

2026-01-27 • via Nuitee
J
Jason • extended_group • ca
8
Pros:

i had a good sleep

2026-01-27 • via Nuitee
E
Eduar • couple • us
6
Very expensive for what they offer
Pros:

The room has everything you need and acceptably clean.

Cons:

The breakfast is very ugly. Nothing is fresh, nor freshly prepared.

2026-01-25 • via Nuitee
P
Pia • extended_group • fi
7
Heikko hinta-laatusuhde
Pros:

Ilmastointi ok

Cons:

Heikkotasoinen aamupala
Uima-allas oli kiinni

2026-01-19 • via Nuitee
C
Calvin • couple • us
1
stayed one night, paid for two, reserved a room the second night at a much better establishment.
Pros:

bed was ok

Cons:

mold in the tub and shower tile, disgusting! Will share photos online.

2026-01-19 • via Nuitee
S
Scott • extended_group • us
10
2026-01-19 • via Nuitee
E
Emma • solo_traveller • gb
8
Basic motel with clean and spacious rooms
Pros:

The room was clean and spacious.

2026-01-19 • via Nuitee
H
Humberto Fabian • couple • us
10
2026-01-19 • via Nuitee
L
Lydia • solo_traveller • us
1
Dirty, not comfortable or cozy and do not recommend
Pros:

Location convenient to where I needed to be

Cons:

Smelled mildew,, floors and rug were dirty, toilet smelled like sewer, door was hard to shut close, breakfast was horrible, all this did not create for a cozy comfortable stay. I would never stay again and would not recommend.

2026-01-03 • via Nuitee
B
Briana • extended_group • us
8
2026-01-03 • via Nuitee
S
Shayla • couple • us
1
We didn’t even go to the room!
Pros:

Nothing

Cons:

The door to the room was on the outside

2025-12-19 • via Nuitee
M
Murat • solo_traveller • tr
4
Pros:

None

Cons:

Most

2025-12-18 • via Nuitee
R
Rado_PL • solo_traveller • pl
7
Very basic hotel, great location.
Pros:

Very basic hotel, however with great location. Breakfast as expected at this kind of properties - just regular.

Cons:

Rooms not cleaned everyday. A bit stinky rooms. Low water pressure in the shower. Although there is swimming pool in the hotel, it is not heated, so I could not use it in October.

2025-12-08 • via Nuitee