SureStay Plus Hotel by Best Western Mountain View

Hotels
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SureStay Plus Hotel by Best Western
7.4 (274 reviews)
2300 West El Camino Real , Mountain View , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Poor breakfast quality

Categories

Cleanliness
5.74
Multiple reviews mention dirtiness and odors, implying poor cleanliness.
Service
8.71
Several reviews highlight friendly staff, contributing positively to the service.
Location
9.25
Location is frequently praised, making it a strong aspect of the experience.
Room Quality
6.2
Negative comments about room condition and odors indicate poor room quality.
Amenities
7.73
The presence of amenities like a pool is noted, though some amenities were lacking.
Value for Money
7.69
Some reviews suggest reasonable value, but issues dampen the perception.
Food and Beverage
5.74
Multiple reviews indicated breakfast offerings were unsatisfactory.
Overall Experience
8.11
Average overall experience based on various positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:43

Property Description

Welcome to SureStay Plus Hotel by Best Western Mountain View!

Convenient Location near Stanford University
Located just a 10-minute drive from Stanford University, our hotel is the perfect choice for visitors to the campus.

Relax and Unwind
Enjoy our outdoor pool, patio, and sauna during your stay. Each room is equipped with modern amenities including a refrigerator, cable TV, and a coffee maker.

Stay Connected and Productive
Take advantage of our free Wi-Fi, gym, and business center. Whether you're here for work or leisure, we have you covered.

Experience comfort and convenience at SureStay Plus Hotel by Best Western Mountain View. Book your stay now and make the most of your trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please not that the property does not accept cash payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Dec 8, 2025 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for US$10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 274 reviews
Cleanliness: 5.74
Service: 8.71
Location: 9.25
Room Quality: 6.2
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 5.74
Overall Experience: 8.11
A
Alejandro • couple • us
10
Gracias muy amables
Pros:

Excelente gracias

2026-01-27 • via Nuitee
J
Jason • extended_group • ca
8
Pros:

i had a good sleep

2026-01-27 • via Nuitee
E
Eduar • couple • us
6
Very expensive for what they offer
Pros:

The room has everything you need and acceptably clean.

Cons:

The breakfast is very ugly. Nothing is fresh, nor freshly prepared.

2026-01-25 • via Nuitee
S
Scott • extended_group • us
10
2026-01-19 • via Nuitee
E
Emma • solo_traveller • gb
8
Basic motel with clean and spacious rooms
Pros:

The room was clean and spacious.

2026-01-19 • via Nuitee
C
Calvin • couple • us
1
stayed one night, paid for two, reserved a room the second night at a much better establishment.
Pros:

bed was ok

Cons:

mold in the tub and shower tile, disgusting! Will share photos online.

2026-01-19 • via Nuitee
P
Pia • extended_group • fi
7
Heikko hinta-laatusuhde
Pros:

Ilmastointi ok

Cons:

Heikkotasoinen aamupala
Uima-allas oli kiinni

2026-01-19 • via Nuitee
H
Humberto Fabian • couple • us
10
2026-01-19 • via Nuitee
L
Lydia • solo_traveller • us
1
Dirty, not comfortable or cozy and do not recommend
Pros:

Location convenient to where I needed to be

Cons:

Smelled mildew,, floors and rug were dirty, toilet smelled like sewer, door was hard to shut close, breakfast was horrible, all this did not create for a cozy comfortable stay. I would never stay again and would not recommend.

2026-01-03 • via Nuitee
B
Briana • extended_group • us
8
2026-01-03 • via Nuitee
S
Shayla • couple • us
1
We didn’t even go to the room!
Pros:

Nothing

Cons:

The door to the room was on the outside

2025-12-19 • via Nuitee
M
Murat • solo_traveller • tr
4
Pros:

None

Cons:

Most

2025-12-18 • via Nuitee
R
Rado_PL • solo_traveller • pl
7
Very basic hotel, great location.
Pros:

Very basic hotel, however with great location. Breakfast as expected at this kind of properties - just regular.

Cons:

Rooms not cleaned everyday. A bit stinky rooms. Low water pressure in the shower. Although there is swimming pool in the hotel, it is not heated, so I could not use it in October.

2025-12-08 • via Nuitee
L
Lisa • solo_traveller • us
4
Pros:

Location is great and staff was friendly.

Cons:

Room and property were old and dirty. The breakfast was the same thing every day.

2025-12-05 • via Nuitee
K
K • family_with_children • jp
7
Pros:

普通のアメリカンモーテルです。
アメリカ仕様なので、トイレにウォシュレットは当然なし。
風呂の水圧も低いけど、お湯はちゃんと出ました。

Cons:

宿泊料金とは別にデポジット50ドルを支払った。
8日間くらいで戻ってくるようだけど、さて、どうなるか。

2025-11-14 • via Nuitee
J
Joao • solo_traveller • pt
10
2025-10-24 • via Nuitee
D
Daniela • couple • us
5
2025-10-20 • via Nuitee
J
Jessica • couple • us
7
Overall good (only needed it for one night).
Pros:

The representative at the front desk was very nice.

Cons:

The drain in the shower needs to be unclogged. It went down VERY slowly.

2025-10-20 • via Nuitee
K
Koichiro • solo_traveller • jp
3
Cons:

朝食付きとあったが、スナックとコーヒーのみ。
ゴミ袋の片付けを頼んだら、自分で捨ててくださいと言われました。
Wifiも使えず、その説明も事前にはありませんでした。p

2025-10-17 • via Nuitee
N
Noam • solo_traveller • il
8
2025-10-14 • via Nuitee