Quality Inn & Suites Covington

Hotels
•
Quality Inn
6.4 (142 reviews)
873 Hwy 51 North , Covington , US
+1 901-231-1750

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Laundry
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (multiple mentions)
Convenient location
Perceived good value/price for some guests
Some guests reported clean/quiet rooms after room changes
Breakfast available
Cons:
Very poor cleanliness: roaches, stains, mold
Outdated and poorly maintained rooms/furnishings
AC/TV/wifi problems and odors in some rooms
Pool closed
Poor breakfast quality (stale, watered-down coffee)
Booking/date charging issues (Booking.com mix-up)

Categories

Cleanliness
2.5
Consistently reported as very poor: multiple guests mention roaches, stains on sheets and walls, mold and generally filthy rooms; several guests left shortly after checking in.
Service
9.8
Mixed but strongly positive overall: numerous reviews praise front desk staff as friendly, superb and going above and beyond; isolated reports of inattentive staff noted but outweighed by multiple commendations.
Location
9.5
Mentioned positively in several reviews ('good for the price', convenient location); guests consistently cite location as a strength.
Room Quality
3.5
Frequently described as outdated and in poor condition: smoke smell, stained sheets, uncomfortable beds, faulty AC and TV connectivity issues reported by multiple guests.
Amenities
4
Amenities are limited/problematic: pool reported closed for the summer, AC/TV/wifi issues and inconsistent housekeeping; breakfast exists but quality is often criticized.
Value for Money
9.4
Several guests explicitly call it a good value for the price and state they would return; some negative experiences affect perceived value for others, but many bookings reflect strong value consideration.
Food and Beverage
3
Multiple complaints about breakfast quality: stale items, watered-down coffee, poor eggs and biscuits; a few guests enjoyed breakfast, but negative reports dominate.
Overall Experience
9.5
Polarized experiences: while many reviewers report leaving immediately or having terrible stays due to cleanliness and room issues, a significant number praise staff, location and value leading to several excellent stays; the aggregate reflects strong positives in service/location/value offsetting the severe cleanliness/room problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-09 13:49

Property Description

Convenient Location

Located in the heart of Covington, the Quality Inn & Suites offers easy access to major companies and popular attractions.

Amenities Galore

Enjoy a complimentary continental breakfast, relax by the seasonal outdoor pool, and stay connected with free high-speed Internet. Upgrade to a room with a microwave and refrigerator for added convenience.

Comfort and Convenience

Each guest room is equipped with essential amenities like coffee makers and hair dryers, with the option to book non-smoking rooms. Guest laundry facilities are also available on-site.

Experience the best of Covington at Quality Inn & Suites. Book your stay now for a memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

6.4
Based on 142 reviews
Cleanliness: 2.5
Service: 9.8
Location: 9.5
Room Quality: 3.5
Amenities: 4
Value for Money: 9.4
Food and Beverage: 3
Overall Experience: 9.5
A
Amber • family_with_children • us
7
Cons:

It looked rough on the outside

2026-11-01 • via Nuitee
B
Bridget • couple • us
10
Perfect stay!
Pros:

Everything was perfect! The staff were so amazing and helpful! Definitely will stay here every time I pass through!

Cons:

Nothing everything was perfect!

2026-10-29 • via Nuitee
D
Dacus • solo_traveller • us
7
Good for the price
Pros:

Location and clean room

Cons:

Out dated

2026-09-14 • via Nuitee
K
Kelsey • family_with_children • us
8
2026-09-09 • via Nuitee
K
Karen • couple • us
1
We did not stay. Check out within 20 minutes of entering the room.
Cons:

Room was not clean. Questionable stains on wall and bedding.

2026-09-09 • via Nuitee
S
Shunta • family_with_children • us
2
I will not be booking here ever again.
Cons:

Looks like they have started making renovations but it's cheap work. My room smelled like smoke. The ac unit barely cooled. It was filthy. The TV is a flat screen but the channels were static like an analog antenna tv. It was a smart tv but it wouldn't connect to the apps. The breakfast was stale. Coffee was watered down. Biscuits were hard. Eggs had a crust over the top that was stirred in like confetti.

2026-09-08 • via Nuitee
A
Asia • couple • us
1
We immediately left and went to Holiday inn
Pros:

Nothing it was absolutely horrid

Cons:

Extremely dirty the entire place is infested with roaches and bugs. We got switched to a different room because the first one had stains on the sheets and the second room still had dirty shits, bugs, AND mold on the carpet. The lady at the front desk with no teeth was too busy in the back or watching tv in the common area to actually check the rooms before giving us the keys. I would hate to see what the manager JAY PATELS’ home looks like if this is how he runs his properties. BEWARE he owns the days inn across the street that has the same issues as well. He was very disrespectful to one of our family members that was staying there. Would recommend avoiding these two properties and staying at the holiday inn.

2026-09-07 • via Nuitee
G
Gary • couple • us
9
Stay great. USING Booking.com never again
Pros:

Everything, including breakfast.great staff - After booking my stay for a September date thru your services erroneously they met the price you charged my card.

Cons:

Booking scheduled me for a date in September not August. I guess I'm eating the charge as no credit for error has shown up on my credit card.

2026-09-07 • via Nuitee
G
Gwendolyn • couple • us
9
2026-09-01 • via Nuitee
G
Gwendolyn • solo_traveller • us
9
2026-09-01 • via Nuitee
P
Phillips • solo_traveller • us
1
Renter
Pros:

Nothing honestly but the lady at the desk was super friendly.

Cons:

It was so ran down, rooms def outdated, the chair in the room was literally disgusting and looked like it came out of a dumpster. The parking lot and walkways were nasty and trashy and we seen 2 roaches the next morning in our freaking bed. DISGUSTING

2026-08-15 • via Nuitee
S
Shandetra • couple • us
10
2026-08-12 • via Nuitee
G
Gwendolyn • solo_traveller • us
8
2026-08-03 • via Nuitee
G
Gwendolyn • solo_traveller • us
8
From check in to check out the staff, and service great. We were disappointed that we couldn’t lay out by the pool and e
Pros:

The cleanliness of the room

Cons:

The pool was closed for the summer

2026-08-03 • via Nuitee
J
james • solo_traveller • us
5
woul not stay there ever again!!!
Pros:

Needs to be updated . cloth chair was filthy, Refrigerator had dirty, ice in the Freezer . Was not a pleasant stay.The bathroom was the one decent area . pool was closed!

2026-07-21 • via Nuitee
W
Watson • solo_traveller • us
7
2026-07-10 • via Nuitee
C
Catina • solo_traveller • us
10
Pros:

The cleanliness and the quietness

Cons:

Everything was excellent

2026-07-09 • via Nuitee
T
Tammy • couple • us
8
2026-06-29 • via Nuitee
T
Tracy • solo_traveller • us
2
I will not be going back, roaches in the room, wifi was bad and the room was very nice.
Pros:

Nothing i

Cons:

The room had roaches

2026-05-27 • via Nuitee
S
Spencer • solo_traveller • us
10
2026-05-19 • via Nuitee