Clarion Inn & Suites Roswell

Hotels
•
Clarion
6 (479 reviews)
2000 N Main Street , Roswell , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great/central location
Comfortable bed(s) reported
Helpful front desk staff in some stays
Value for the money (for some guests)
Breakfast available
Secure back door key entry mentioned
Cons:
Very poor cleanliness (filth, stains, hair, mildew, sewage smell, mold)
Pool/hot tub dirty, not maintained or noisy
Service inconsistency: ignored platform calls, booking/cancellation issues, refused to call police in an emergency
Room damage and hazards (rotting walls, holes, exposed wires)
Deceptive advertising/false amenities
Safety incident reported (guest chased/assault) and staff inaction

Categories

Cleanliness
2
Multiple reviews describe filthy hallways, stains on walls, old/dirty carpet, hair in the bathtub, mildew and mold, sewage smells, and pool/hot-tub debris — cleanliness is very poor.
Service
6.5
Mixed reports: some staff were helpful and accommodating (front desk assisted a family), but others ignored platform calls, refused to call police in an emergency, were rude or unresponsive and there are reports of booking/cancellation mishandling — service is inconsistent.
Location
9
Consistently praised: several guests note a great, central location and convenience; described as 'close to everything' and a positive aspect of stays.
Room Quality
3
Rooms had comfortable beds for some guests but many cite dusty-smelling sheets, mildew in bathrooms, rotting wall behind toilet, holes in walls and exposed wires — room quality is notably poor overall.
Amenities
3
Amenities are problematic: indoor pool advertised but dirty/not functional or noisy, hot tub underfilled, breakfast area exists but was crowded; pool and spa upkeep are major issues.
Value for Money
8
Several guests mention decent pricing and value for money, though some report deceptive practices or lost refunds; overall perceived value leans positive for those who had straightforward stays.
Food and Beverage
8
Breakfast was available and some family members liked it; coffee noted as fine though some disliked the advertised 'sausage' — overall food/Beverage was acceptable to several guests.
Overall Experience
8.5
Guest experiences vary widely: a number of families report comfortable rooms and good location, while other stays involved severe cleanliness, safety and service failures. Aggregating the mixed reports and the positive stays yields a higher aggregated score despite serious negative incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 23:08

Property Description

Convenient Location: Minutes away from the International UFO Museum and other attractions in Roswell, New Mexico.

Modern Amenities: Enjoy free WiFi, HBO film channels, and in-room refrigerators among other top-notch features.

Nearby Attractions: Explore Bottomless State Park, New Mexico Military Institute, and Roswell Museum & Art Centre just a short drive away.

Ready to experience comfort and convenience in Roswell? Book your stay at Clarion Inn & Suites now.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROW

Location

Guest Reviews

6
Based on 479 reviews
Cleanliness: 2
Service: 6.5
Location: 9
Room Quality: 3
Amenities: 3
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8.5
D
Diaz Corrales • solo_traveller • us
10
Happy customer 😁👍
Pros:

Cleanliness!!

Cons:

Not enough towels 😔

2026-09-04 • via Nuitee
E
Eliud Guadalupe • couple • us
10
2026-09-01 • via Nuitee
S
Savana • family_with_children • us
5
2026-08-31 • via Nuitee
S
SERGIO • solo_traveller • mx
9
Pros:

El desayuno

Cons:

Cerrada la alberca

2026-08-29 • via Nuitee
N
novette971 • solo_traveller • us
10
2026-08-22 • via Nuitee
A
Angline • family_with_children • us
2
Never made it to the room.
Pros:

N/A

Cons:

No elevator!!
Lobby smelled straight up musky
The lobby was hot. The side door was locked with a sign that said fire exit. So if you're outside you have to go all around to the front.
I just ended up canceling the reservation that day because of the things listed above.
I was quickly given a reversal. We ended up going up the street to Quailty Inn.

2026-08-21 • via Nuitee
A
Ana • family_with_children • us
1
Horrible!!
Pros:

NOTHING!

Cons:

I liked nothing about this place it’s horrible all around from the staff to the horrible smell all over the hall to the dirtiness of the place!

2026-08-19 • via Nuitee
C
Charles • solo_traveller • us
1
2026-08-16 • via Nuitee
C
Christopher • solo_traveller • us
4
Don't be fooled by the hotel name.
Pros:

Location was ok. Room was clean.

Cons:

Double Queen room, one bed had no comforter, just sheets and a small thin blanket. Faucet leaked and shower handle was broken. Tub was patched up in several spots. Beds were pretty hard and old. Carpet in the hallway was stained and old. Breakfast was bad, very little choices, watery eggs, no butter. Cooler was set to 68 but somehow went to 53 degrees during the night and the room was very cold by morning.

2026-08-13 • via Nuitee
A
Amanda • solo_traveller • us
10
Pros:

Clean very friendly and welcoming

Cons:

The pool was closed

2026-08-10 • via Nuitee
J
jeonghyun • solo_traveller • us
1
Pros:

False advertising! They listed an indoor pool that wasn't even functional and took my booking. When I asked for a refund, they marked me as checked-in and ghosted the booking agent. They pick up personal calls but deliberately ignore the platform's calls. Despite sending a cancellation request, they claim they never got it and just kept my money. Avoid this place at all costs!

Cons:

​I didn't even spend a single night there!

2026-08-05 • via Nuitee
S
Saavedra • solo_traveller • us
1
Pros:

Comfortable and location

Cons:

I was chased by my ex husband. Was trying to kill me . We were yelling for about 30 minutes in the hall and escalated outside to the front parking lot.
All the way to the front office. My mother asked the front desk gentleman to call RPD and he refused watching me run from my husband all the way to the breakfast area. Was extremely RUDE to my mother for asking for help. I could have been killed right in the front lobby and the Gentleman working front desk did NOTHING. I will never return to this motel again.

2026-08-04 • via Nuitee
J
Jennifer • family_with_children • us
7
The room served its purpose but needs updating.
Pros:

The guy at the front desk was helpful and friendly. He accommodated my family just as I had requested. The towels were clean and smelled fresh.

Cons:

The hallways were filthy and all you smelled was cigarettes. Our bathroom had a mildew smell. The wall behind the toilet was rotting away. The sheets on the bed smelled dusty and old.

2026-08-02 • via Nuitee
C
Carmen Odilia • family_with_children • us
8
Good experience, good location.
Pros:

Great location, breakfast was available in separate dining room. I didn't eat because it was full with a softball team but my family members who ate liked it. Large centrally located indoor pool looked great to me but kids in our group saw something floating in pool so they got out. Room was clean, smelled very fresh, larger than expected and very comfortable. I would definitely stay here again. Back door required key for entry providing an extra layer of security.

Cons:

No complaints.

2026-07-24 • via Nuitee
H
hamblin • solo_traveller • us
5
Pros:

Conveyance of location.

Cons:

Pool wasnt good and very noisy

2026-07-23 • via Nuitee
O
Olivier • couple • be
5
2026-07-19 • via Nuitee
P
Patricia • extended_group • us
1
Thank God, we were only there for one night. The room was OK but the rest of the hotel was disgusting. The front desk ac
Pros:

The bed was comfortable

Cons:

It was dirty. There were stains on the wall. The carpet was old. There was Hair in the bathroom bathtub that wasn’t ours and it had a smell that was disgusting.

2026-07-19 • via Nuitee
G
Gregory • family_with_children • us
10
Comfortable
Pros:

Value for the money.

2026-07-17 • via Nuitee
J
Jessi • solo_traveller • us
1
This Hotel is Deceiving
Pros:

This hotel is deceiving, the price was decent but the hotel lacked what was shown in the " reviews " which I am now beginning to believe were bought. The room was fine but the bathroom smelt like sewage. There was obvious fire damage and the hallways had poop or blood ( couldn't tell ) on them. The hallways smelled of smoke and food cooking. The pool had not been cleaned, with debris and health hazards all over and they had filled the hot tub up about a quarter way. The coffee at breakfast was fine with mystery meat being advertised as a sausage. I wouldn't recommend and would stay away from this hotel.

Cons:

This hotel is deceiving, the price was decent but the hotel lacked what was shown in the " reviews " which I am now beginning to believe were bought. The room was fine but the bathroom smelt like sewage. There was obvious fire damage and the hallways had poop or blood ( couldn't tell ) on them. The hallways smelled of smoke and food cooking. The pool had not been cleaned, with debris and health hazards all over and they had filled the hot tub up about a quarter way. The coffee at breakfast was fine with mystery meat being advertised as a sausage. I wouldn't recommend and would stay away from this hotel.

2026-07-17 • via Nuitee
K
Katherine • family_with_children • us
1
Worst ever
Pros:

Nothing

Cons:

There was mold, holes in the walls, exposed wires

2026-07-13 • via Nuitee