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Facilities
Property facilities
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Proposal/romance packages available
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Free WiFi
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24-hour front desk
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Luggage storage
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Street parking
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Concierge service
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Breakfast available (surcharge)
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Library
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Multilingual staff
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Smoke-free property
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Tours/ticket assistance
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24-hour business center
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Snack bar/deli
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Computer station
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Airport transportation - pickup (surcharge)
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Beach shuttle (surcharge)
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Offsite parking reservations required
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Proposal/romance packages available
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Fully fenced
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Coworking spaces
Review Highlights
Categories
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Property Description
Discover the perfect blend of style and comfort at Óntico Urban Design Hotel, your urban retreat in the heart of Mérida.
Convenient Amenities
Stay connected with complimentary wireless internet access, and take advantage of our 24-hour business center and concierge services. Our communal living room invites you to unwind after an exciting day of exploring.
Delightful Dining Options
Grab a quick bite at our snack bar/deli or indulge in a refreshing drink at our bar/lounge. Start your mornings right with our delicious continental breakfast available daily.
Luxurious Accommodations
Retreat to one of our 20 individually furnished guestrooms featuring Tempur-Pedic beds with down comforters, Smart televisions, and rainfall showers for a rejuvenating experience.
Book your stay at Óntico Urban Design Hotel today for an unforgettable getaway!
- Pool access available from 8:00 AM to 6:00 PM.
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property Policies
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Pets
Pets not allowed
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Pets
Service animals not allowed
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General
Cashless transactions are available
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Accessibility
No elevators
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Guest type
LGBTQ friendly
Property policies
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Pets
Pets not allowed
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Pets
Service animals not allowed
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General
Cashless transactions are available
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Accessibility
No elevators
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Guest type
LGBTQ friendly
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General
Professional property host/manager
Location
Guest Reviews
La ubicacion es buena ...
El colchón durisimo, las almohadas incómodas, los cuartos de tabla roca se escucha todo , las toallas en mal estado deshilachadas, no plancha , no servibar , no hay restaurante, no hay nadie que te atienda en la alberca al parecer el de la recepcion es que hace todo ...
Se sienten los cuartos super encerrados ... en fin definitivamente no lo recomendaría.
great location and everything was perfect
amazing staff
Ubicación y excelentes instalaciones y servicio
...
Really great location, staff, room , cleaness and pool. Will probably go back
La ubicación es buena y las camas son muy comodas. La limpieza es aceptable.
El baño no tiene ningún tipo de ventilación.
Donde preparan y sirven el desayuno tampoco tiene ventilación.
The place is very nice , has a nice pool area, rooms are small and comfortable. Location is great, was like a 12 min walk to the center of downtown.
The breakfast is not served at the property. It is served at another hotel near by and the hotel provides the transportation. I left on a Sunday, I had told the hotel staff that needed to leave at 7:45 to the restaurant bc I was going to the airport afterwards . That morning when I came down, the transportation wasn’t ready and the guy at the reception didn’t seem to know that I needed transportation. He called an uber, the first one cancelled and had to wait for another one, the whole thing was like 20 min wait, once I got near the place we found out that the street was closed, so the uber dropped me off a block away. I only had a carry on, so wasn’t a big deal, but keep that in mind in case you bring bigger suitcases.
El desayuno bien, solo que el espacio para desayunar es muy pequeño.
El Internet lento, se perdía la conexión incluso de la televisión. Todo lo demás muy bien. La gente muy atenta. Fue agradable la estancia.
La ubicación es muy buena, se puede recorrer la ciudad con facilidad desde el hotel. Las instalaciones son muy lindas. Tiene un buen cowork para quien lo necesite.
El desayuno podría tener más opciones.
Lovely property. Very friendly staff.
Beds were too small to share.
Een magische plek met super mooi zwembad vlakbij het historische centrum van Merida en vlakbij het gezellige eetstraatje calle 47. Het personeel was super attent!
Er was geen koelkast.
The hotel is close to the city center and has a nice pool.
I booked a room with 32m2 but it was actually less than 20m2. There was no fridge in the room and it was 38° outside. In the morning we waited 20 minutes for breakfast despite the young lady sitting at the counter looking at her phone for so long that my children became very restless. There was very little food, the coffee was very bad and you could only get one type of drink.
Air Condition in the room did not work, with 40 degrees outside temperature. Yet, display of the AC directly over the bed was so bright that it never was dark. The room itself was located under the roof with no window to open. Noone there to fix the problem. Shower and Safe did not work as expected either. Asked for the manager, staff could not speak English. They have given us a whatsapp number for the complain. Still waiting for an answer. Next morning we moved on!
The people were helpful and friendly and the pool area is stunning.
It will be even better when the bar area by the pool is finished.
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