Best Western Tower West Lodge

Hotels
•
Best Western
7.6 (230 reviews)
109 N Us Highway 14-16 , Gillette , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Pets allowed
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good price for the area
Cons:
Cleanliness issues
Poor room maintenance
Parking difficulties

Categories

Cleanliness
5.81
Several reviews indicated issues with cleanliness, such as dirty rooms and unclean hallways.
Service
8.78
Staff received positive mentions for friendliness and helpfulness, contributing to a generally favorable service experience.
Location
8.82
Convenient location noted, but parking issues were highlighted.
Room Quality
6.77
Overall room quality suffered from complaints of mildew and poor maintenance.
Amenities
7.8
Some amenities were satisfactory, but many aspects felt lacking, especially regarding cleanliness.
Value for Money
8.26
Pricing was noted as good for the area, indicating a satisfactory value.
Food and Beverage
6.81
Limited positive mentions, with some criticism regarding the quality of breakfast options.
Overall Experience
7.78
Mixed experiences were highlighted, suggesting room for improvement but not completely negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:36

Property Description

Convenient Location and Amenities

Just a 6-minute drive from Gillette-Campbell County Airport, the Best Western Tower Lodge in Wyoming offers free 24-hour airport shuttles, a restaurant, and an indoor heated pool. Guests can enjoy comfortable rooms with cable TV, Nintendo video games, coffee makers, and free Wi-Fi.

Dining and Entertainment Options

Experience the convenience of on-site dining at Sadie’s Place, serving breakfast, lunch, and dinner. The hotel's cocktail lounge offers live entertainment Tuesday through Saturday. Room service is also available for guests looking to dine in the comfort of their rooms.

Fitness and Recreation Facilities

Stay active during your visit by utilizing the on-site gym or unwind in the hotel’s jacuzzi. With a prime location just minutes away from attractions like Campbell County Rockpile Museum and Bell Nob Golf Course, the Best Western Tower Lodge offers both convenience and leisure options for guests.

Ready to experience comfort and convenience at the Best Western Tower Lodge? Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GCC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 230 reviews
Cleanliness: 5.81
Service: 8.78
Location: 8.82
Room Quality: 6.77
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 6.81
Overall Experience: 7.78
L
Lewis • solo_traveller • us
10
Family friendly!
Pros:

Family friendly!

Cons:

No complaints.

2026-05-09 • via Nuitee
C
Chris • family_with_children • us
1
To be honest it was not good at all ! Over priced for what I got ! If I’m paying for shit I expect the price to ref
Pros:

Nothing honestly It is old out dated and nothing works. I did go to the front desk and give them my grievance. They did not really seem to care much !

Cons:

The beds are terrible ….The rooms are out dated and largely over priced at the $144 ., I had no hot water to take a shower . The vending machines did not work in the hallways ! The lobby bathroom facilities are out of service .

2026-04-08 • via Nuitee
T
Trevor • solo_traveller • us
9
2026-03-28 • via Nuitee
G
Gonzalez Jr. • couple • us
7
2026-03-10 • via Nuitee
J
Jordyn • couple • us
1
2026-03-02 • via Nuitee
B
bobbymW7464IW • Business
2
Nasty front desk ladt
Pros:

Place is full of illegals working there. Lorraine at the front desk is very rude and complained the entire time about her co workers. I heard her asking one of the guests to call ICE on the hotel. Very unprofessional lady.v

2026-02-28 • via Tripadvisor
M
Megan • couple • us
10
2026-02-25 • via Nuitee
R
Robert • solo_traveller • us
4
2026-01-28 • via Nuitee
J
Julie • family_with_children • us
1
2026-01-19 • via Nuitee
R
Rod • couple • us
7
2026-01-19 • via Nuitee
N
Nicole • family_with_children • us
10
2026-01-19 • via Nuitee
A
Andrew • family_with_children • us
7
2026-01-19 • via Nuitee
V
Vicki • solo_traveller • us
7
2026-01-19 • via Nuitee
K
Kevin • family_with_children • us
9
2025-10-24 • via Nuitee
S
STEVEN • solo_traveller • us
10
Great Hotel. Great Staff
Pros:

convenient location, super friendly staff.

Cons:

N/A

2025-10-24 • via Nuitee
K
Kristi • couple • us
10
2025-10-20 • via Nuitee
F
Felix
10
Pros:

Great hotel if traveling with family

2025-10-05 • via Nuitee
S
susannet175 • Couples • North Carolina Mountains, North Carolina
6
Good stay
Pros:

The place is huge! We stayed in room 2108, right across from the pool entrance. The room was clean and the size was okay (if the dresser was moved back six inches towards the wall, there would be lot more space). Outlets were few and far between. The microwave sits and the desk and takes up a lot of space. The carpet is old and needs replacing. The toilet is super low, but the water pressure in the shower was amazing. The A/C was quiet, but did not cool the room enough! The beds were too hard for us.
There is no breakfast included (coffee, tea and cookies are available); one can have breakfast and dinner at the attached restaurant.

2025-10-03 • via Tripadvisor
J
John • partner
10
Pros:

It was a decent place to stay.

2025-09-30 • via Nuitee
B
Bonnie • partner
8
Pros:

The room was adequate for what we were visiting for. I have allergies… the smell of mildew in our room was bad. The lighting in the bathroom was particularly bad. The bathroom door didn’t shut completely. My husband fix the shower, it wouldn’t come on with the lever. We were there visiting our grandson. We were going to move after two days, but we decided just to stick it out and stay. The price was good for the area. And in honesty the property is used by oil workers and some military personnel …. it is pretty much filled every night. So it is a high traffic area.The front desk staff was fantastic. The bar and restaurant were nice.

2025-09-25 • via Nuitee