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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Family rooms
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Pets allowed
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BBQ facilities
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Laundry
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Shared lounge/TV area
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Wheelchair accessible
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Outdoor pool - seasonal
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ATM/cash machine on site
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Pool with view
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Higher level toilet
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Plunge pool
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Sun umbrellas
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Fence around pool
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Hot Breakfast Buffet and Free Wi-Fi
SureStay Plus by Best Western Covington offers a delightful hot breakfast buffet to kickstart your day and ensures you stay connected with complimentary Wi-Fi in all rooms.
Comfortable Accommodations
Each guest room at SureStay Plus features a flat-screen TV with premium cable channels, along with convenient amenities like a microwave, refrigerator, and coffee-making facilities.
On-Site Fitness Center and Outdoor Pool
Stay active during your stay by utilizing the on-site fitness center or unwind with a refreshing swim in the outdoor pool at SureStay Plus by Best Western Covington.
Experience comfort, convenience, and relaxation at SureStay Plus by Best Western Covington. Book your stay now for a memorable experience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Door Width: 82
- Entrance Leveled: No
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Door Width: 82
- Entrance Leveled: No
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: Yes
- Room Knock Sign: Yes
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Chair: Mobile
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: Yes
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Convince
Nothing was likable
No lights In The hallway very dark could not see where your going, no elevator no luggage carts, parking is absolutely horrible, one glass shower door missing water all over floor almost fell. Had to park in Waffle House parking with my truck trailer no parking at hotel for guest to park there vehicles, had to walk through muddy woods to get to my car in the pouring rain . Open plumbing next to toilet Took 100.00 for a damage deposit and takes 5 days to get it returned. Never will I stay here again.
Nothing
It was not clean , poor costumer service, they didn’t change or provide clean bedding
There was NO way I we could stay there let alone eat there.
Upon walking into the hotel was a man sitting in the lobby on the sofa barefooted picking his toes. HE WAS THE MANAGER!!! He and his daughter just watched us check in. A lady “SARAH” checked us in. Entering the room was HORRIBLE at best. The smell got caught in my throat. The bathroom had a FILTHY toilet with BLACK MOLD. And a ring of filth at the water line. At the ceiling above the tub was black mold. I ran to the office to get someone. All three came back with me. Sarah, the manager in flip flops and his daughter. Opening the fridge was more stench. It hadn’t been cleaned in God knows when. Daughter said her Mom did the cleaning but QUOTE “she’s short and couldn’t reach the top of the shower “. They tried to show us 2 more rooms but they were just as bad. There was NO WAY my wife and I could or would stay in those conditions. We were in such a rush to leave my wife tripped on the parking barrier outside. Sarah offered some ice to put on it but we left and wanted no part of SURESTAY. Now it seems as though they want to charge us for the room. THIS will not happen as we DID NOT STAY THERE THROUGH NO FAULT OF OUR OWN. Had we not been exhausted from driving, I would have called the police and reported this place to the Board of Health. This place needs to be SHUT DOWN. Need I say more?
The question is what did I like and the answer is NOTHING! Hands down the worst motel experience ever!!
Simply put... EVERYTHING
Staff was friendly. Breakfast was good.
Not a clean facility. Room needed to be cleaned before I could stay. Bed was alright.
Pool was open and dirty the parking smelled like puke. The ac made a lot of noise.
I love it
I love it
Nothing, when you drove in the parking lot grass was growing in the cracks of the cement. We were given a handicap room only because it had a king size bed. The room smelled horrible. The sheets and comforter were full of stains. Needless to say we canceled our room and moved elsewhere.
EVERYTHING it was horrible
Staff was friendly and polite.
Was not impressed with the cleanliness and upkeep of the property.
Location. Was ok.
We woke up to roaches crawling on us. There was a lizard on the wall and bathrooms were disgusting. No help at the front desk and no breakfast, don't think we would have eaten after the experience. We left at 6:30 because my baby was so traumatized by the bugs on her.
Courteous desk help
Discusting room!
Moldy bath
Bedding stained
No other handicapped room
Asked for compensation
Location
2 ice machines didn't work, not enough coffee in room, phone didn't work, tv remote didn't work properly, staff not readily available.
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