SureStay Plus by Best Western Covington

Hotels
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SureStay Plus Hotel by Best Western
6.1 (306 reviews)
625 North Highway 190 , Covington , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
Inadequate amenities

Categories

Cleanliness
3.74
Multiple reviews highlighted issues with cleanliness, including nasty smells, dirty bathrooms, and mold.
Service
8.22
Staff were described as friendly and accommodating, with some positive interactions noted.
Location
8.76
Several guests appreciated the good location near the highway and restaurants.
Room Quality
5.71
Rooms were described as outdated, with uncomfortable beds and issues like mildew.
Amenities
4.73
There were complaints about missing amenities such as a TV remote and poor breakfast options.
Value for Money
7.2
Some guests felt it was overpriced given the condition of the rooms and amenities.
Food and Beverage
3.74
The breakfast was generally criticized as being inadequate and unappetizing.
Overall Experience
6.72
Overall experience was marred by cleanliness and maintenance issues, despite some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 10:37

Property Description

Hot Breakfast Buffet and Free Wi-Fi
SureStay Plus by Best Western Covington offers a delightful hot breakfast buffet to kickstart your day and ensures you stay connected with complimentary Wi-Fi in all rooms.

Comfortable Accommodations
Each guest room at SureStay Plus features a flat-screen TV with premium cable channels, along with convenient amenities like a microwave, refrigerator, and coffee-making facilities.

On-Site Fitness Center and Outdoor Pool
Stay active during your stay by utilizing the on-site fitness center or unwind with a refreshing swim in the outdoor pool at SureStay Plus by Best Western Covington.

Experience comfort, convenience, and relaxation at SureStay Plus by Best Western Covington. Book your stay now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.1
Based on 306 reviews
Cleanliness: 3.74
Service: 8.22
Location: 8.76
Room Quality: 5.71
Amenities: 4.73
Value for Money: 7.2
Food and Beverage: 3.74
Overall Experience: 6.72
C
Christy • family_with_children • us
5
It was okay for a last minute trip
2026-04-29 • via Nuitee
S
Shena • couple • us
1
Definitely won’t stay here again. Management was rude and room was not clean.
Cons:

The rooms was not clean. Found drug needles in room.

2026-04-27 • via Nuitee
A
Ashley • couple • us
5
Decent for what we needed.
Pros:

Location and staff

Cons:

Parking lot need work. One bed was squeaky while the other one was fine

2026-04-20 • via Nuitee
D
david • solo_traveller • us
10
Extremely satisfied
Pros:

Awesome place

Cons:

Nothing

2026-04-01 • via Nuitee
P
Preis • family_with_children • us
1
Pros:

Nothing!

Cons:

Dirty, mold in bathrooms, mold smelling in rooms, dirty sheets and comforters. Microwave had not been cleaned in a while...mold growing on whatever was left in there.Ironing board cover looked as though someone puked on it and just wiped it off. There was nothing nice at all. Tried 2 different rooms both were the same. 2 other families canceled there reservations while I was there. DISGUSTING!!!°

2026-03-31 • via Nuitee
J
Jessica • family_with_children • us
8
We had a good stay and the staff were nice the breakfast was decent
Pros:

Front desk staff super friendly and helpful

Cons:

The rooms do nit smell nice and clean

2026-03-20 • via Nuitee
W
William • family_with_children • us
9
2026-03-16 • via Nuitee
J
Judy • family_with_children • us
1
Awful. Will NEVER stay here again. Should be shut down.
Pros:

Nothing.

Cons:

So incredibly dirty. Bathroom had hole kicked in wall. Everything was filthy. Never stayed in a motel so dirty. The characters on and in property were shady. Did not feel safe.

2026-03-15 • via Nuitee
A
Adam • solo_traveller • us
10
2026-03-04 • via Nuitee
M
Megan • couple • us
9
Comfortable, clean and convenient. Very friendly staff.
Pros:

Convenient location and friendly staff

Cons:

First room I went in appeared clean but had a bad smell. So they let me pick out of 3 other rooms. The next room was great.

2026-02-27 • via Nuitee
R
Rashonda • couple • us
5
2026-02-26 • via Nuitee
F
Faledia • family_with_children • us
1
I won’t no stay there or recommend anyone to stay there the police had to come arrest people not a v
Pros:

It was plan the furniture in the lobby dirty breakfast area dirty tub and towel was dirty

Cons:

Every thing about the hotel was in poor condition

2026-02-26 • via Nuitee
B
Bailey • family_with_children • us
8
2026-02-25 • via Nuitee
L
Lorrie • couple • us
10
Pros:

Very nice

2026-01-25 • via Nuitee
T
Tiffany • couple • us
10
2026-01-20 • via Nuitee
C
Christopher • solo_traveller • us
1
Awful, wouldn't wish it on my worst enemy
Pros:

Nothing

Cons:

Everything, it was the dirtiest hotel I've stayed in. $100 a day to live in mold and roach infested rooms, ridiculous.

2026-01-18 • via Nuitee
H
Hartfield • extended_group • us
5
Cons:

The bed was terrible no comfort no cushion, sink was busted as well

2026-01-16 • via Nuitee
S
Starnes • family_with_children • us
8
Pros:

Not too much if I'm being honest. The room smelled like nasty cats and it wasn't clean. I will not be coming back to stay.

Cons:

I didn't like anything with my experience

2025-12-16 • via Nuitee
J
Jody • couple • us
5
Pros:

Price

Cons:

Not maintained.
Lumpy beds

2025-12-10 • via Nuitee
L
Lorrie • couple • us
10
Very nice the staff was excellent room service cleanliness will be back affordable
Pros:

The room

Cons:

I didn't like anything everything was perfect no problems

2025-11-24 • via Nuitee