SureStay Plus by Best Western Covington

They advertise breakfast but when I went in there was no cereal. The only options are small cold muffins precooked sausage patties and eggs with either white or wheat toast. The coffee creamer in the room was stale and was like a potato chip. There was no one at the counter when I went to check in. Two children were in the office and came out and then went and called the person attending to the desk. He came downstairs with no shoes on. When I went into the lobby in the morning there was also nobody there. Those are my two grapes. If you're going to advertise breakfast, which I thought I saw and maybe I assumed was supposed to be a continental breakfast, then offer options that are on a continental breakfast or at least have everything stocked. This is the second time I stayed in 6there twice within in 2 weeks and the cereal dispensers looked exactly the same as they did a couple weeks before. Some old fruit loops and what looked like Cheerios are stuck at the opening of the dispenser and the rest of it is empty and not cleaned out. I wouldn't even dare try the yogurt or the juice out of the machine after seeing that. I gave you two chances. I'm not giving you three.

Cleanliness was bad toilet quite working, breakfast was bad.

Good staff

The price for the caliber of room that it was. Bathtub was old and stained. Sink was cracked and stained. Floors contained debris.

No lights In The hallway very dark could not see where your going, no elevator no luggage carts, parking is absolutely horrible, one glass shower door missing water all over floor almost fell. Had to park in Waffle House parking with my truck trailer no parking at hotel for guest to park there vehicles, had to walk through muddy woods to get to my car in the pouring rain . Open plumbing next to toilet Took 100.00 for a damage deposit and takes 5 days to get it returned. Never will I stay here again.

It was not clean , poor costumer service, they didn’t change or provide clean bedding

Upon walking into the hotel was a man sitting in the lobby on the sofa barefooted picking his toes. HE WAS THE MANAGER!!! He and his daughter just watched us check in. A lady “SARAH” checked us in. Entering the room was HORRIBLE at best. The smell got caught in my throat. The bathroom had a FILTHY toilet with BLACK MOLD. And a ring of filth at the water line. At the ceiling above the tub was black mold. I ran to the office to get someone. All three came back with me. Sarah, the manager in flip flops and his daughter. Opening the fridge was more stench. It hadn’t been cleaned in God knows when. Daughter said her Mom did the cleaning but QUOTE “she’s short and couldn’t reach the top of the shower “. They tried to show us 2 more rooms but they were just as bad. There was NO WAY my wife and I could or would stay in those conditions. We were in such a rush to leave my wife tripped on the parking barrier outside. Sarah offered some ice to put on it but we left and wanted no part of SURESTAY. Now it seems as though they want to charge us for the room. THIS will not happen as we DID NOT STAY THERE THROUGH NO FAULT OF OUR OWN. Had we not been exhausted from driving, I would have called the police and reported this place to the Board of Health. This place needs to be SHUT DOWN. Need I say more?

Simply put... EVERYTHING

Not a clean facility. Room needed to be cleaned before I could stay. Bed was alright.

Pool was open and dirty the parking smelled like puke. The ac made a lot of noise.

I love it

EVERYTHING it was horrible

Was not impressed with the cleanliness and upkeep of the property.