Best Western Garden Villa Inn

Hotels
•
Best Western
7 (364 reviews)
760 Northwest Garden Valley Boulevard , Roseburg , US
+1 541-672-1601

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location (near highway, shops and gas)
Helpful and caring staff (notably breakfast attendant and front-desk assistance for a stranded family)
Clean outside and breakfast area reported by some guests
Easy access and check-in reported by at least one guest
Cons:
Poor housekeeping: dirty floors, no fresh towels, rooms not swept/mopped
Outdated room condition and bad mattress
Maintenance issues: slow drains, mildew, noisy fan, misaligned doors
Booking error: room given away and refusal to compensate; extra $150 expense
Perceived high price for the quality

Categories

Cleanliness
4.5
Multiple reviews report unclean floors, lack of room cleaning and fresh towels, mildew around tub seals and overall poor housekeeping.
Service
8.5
Mixed but generally strong: several guests praised attentive staff (helping a family with a broken-down car and an outstanding breakfast attendant), though there was a serious booking error for one guest and refusal to compensate.
Location
9
Consistently noted as convenient—right off the highway and close to food, gas, shops and grocery stores.
Room Quality
5.5
Rooms described as outdated with issues: terrible mattress, misaligned doors that wouldn’t lock, noisy fan in suite, and slow-draining plumbing.
Amenities
7.5
Basic amenities present and breakfast area was clean and helpful for some guests; some negatives (no phone in room, smoking gazebo location, dated bathroom fixtures).
Value for Money
5.5
Several guests felt price was high for the condition (one noted they could stay at the beach for same price) and one guest incurred an extra $150 due to a booking issue.
Food and Beverage
8
Continental breakfast and the staff running it received strong praise for helpfulness and replenishing food; food service was a clear positive for some guests.
Overall Experience
7.5
Mixed overall: some guests had excellent, helpful service and clean rooms, while others experienced cleanliness, maintenance and booking problems; net result is a slightly above-average overall impression driven by strong staff members and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location
Modern Amenities
Complimentary Breakfast

Plan your stay at Best Western Garden Villa Inn now to experience comfort and convenience at its best!

Important information:

Guest Laundry is coin operated and open 24 hours.

The hotel is currently under renovation Monday through Friday from 8:00 am until 4:30 pm.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, May 7, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EUG

Location

Guest Reviews

7
Based on 364 reviews
Cleanliness: 4.5
Service: 8.5
Location: 9
Room Quality: 5.5
Amenities: 7.5
Value for Money: 5.5
Food and Beverage: 8
Overall Experience: 7.5
B
Betty • couple • us
7
2026-10-30 • via Nuitee
T
Tim • couple • us
4
Disappointing
Pros:

Location

Cons:

Mattress was terrible

2026-10-23 • via Nuitee
T
Tim • couple • us
4
Disappointing
Pros:

Location

Cons:

Mattress, no one cleaned room or brought fresh towels.

2026-10-23 • via Nuitee
G
Gonzales • couple • us
10
2026-10-12 • via Nuitee
M
Mark • solo_traveller • us
8
2026-10-08 • via Nuitee
W
William • couple • us
4
2026-10-08 • via Nuitee
D
DL • couple • us
2
2026-09-13 • via Nuitee
N
Nobalie • couple • us
4
I mean you get what you paid for was not there long
Pros:

The outside area and breakfast area was clean. It’s located right off the highway and convenient near food and gas.

Cons:

The room floor was not swept or mopped and was leaving my foot black and well as a crawling baby hands black. It needed a detailed clean.

2026-09-12 • via Nuitee
T
Thierry • couple • fr
9
Excellent
Pros:

Tout: confort, espace, propreté

Cons:

Rien

2026-08-26 • via Nuitee
M
Michael • couple • us
8
2026-08-26 • via Nuitee
S
Siang Chung • solo_traveller • sg
8
Overall we are very satisfy for the stay
Pros:

Convenient for shop and grocery and party shop

Cons:

No

2026-08-11 • via Nuitee
R
Richard • couple • us
10
2026-08-10 • via Nuitee
M
Manuel • family_with_children • us
8
good
2026-08-09 • via Nuitee
W
wowdogs • Family • Klamath Falls, Oregon
2
Stay Away - Horrible Experience!!!
Pros:

HORRIBLE EXPERIENCE!!! Booked stay here online. Called motel in early afternoon to let them know we would be a late check-in. At check-in, we were told they had “mistakenly” given our room to someone else. There were no more rooms available and the vast majority of rooms in the community were booked due to a cae show. After an hour, they found us another room in another motel that cost us an additional $150. Motel is refusing to pay the $150. Called main BW customer number and they told me motel hasn’t responded! Stay Away!!!

2026-07-31 • via Tripadvisor
K
Kevin • family_with_children • us
3
Best to stay somewhere else
Pros:

Location

Cons:

Facilities were very outdated and apparently hard to keep clean and working. Drains were slow to drain and would back up. Doors and door jams were old and unaligned to the point that our main door would only stick shut but would not lock at door knob. Floors in room apparently hadn't been cleaned in awhile, as upon checkin, are feet were black and dirty within minutes of walking on them. Ended up wearing shoes the remainder of the time to avoid the uncleaniness, even during the night, to and from bathroom. Been a fan of Best Westerns my entire adult life, and never have been disappointed, UNTIL my visit to Roseburg's Best Western!

2026-07-24 • via Nuitee
W
Wahida • solo_traveller • us
8
2026-07-22 • via Nuitee
S
Susanne • couple • us
4
Pros:

We stayed in the tub sweet… the fan on low speed was so loud the tv needed to be so loud to hear. Also no phone in room to ask question about remote and staff said well the phone they had constantly beeped so they just took out. And didn’t know that smoking gazebo was right out our front door.

Cons:

Bathroom needs to be updated mildew on seal around tub, etc.

2026-07-21 • via Nuitee
S
Shannon • solo_traveller • us
7
Cons:

Price too high for the area. In my opinion, we can stay at the beach with a view for the same amount of money.

2026-07-20 • via Nuitee
S
Shaun • couple • us
7
Pros:

Easy access and check-in process

Cons:

Seemed expensive but everything does these days

2026-07-20 • via Nuitee
4
498raelynnes • Family
10
10/10 customer service
Pros:

My family’s road trip got derailed due to our car breaking down. We originally had a reservation at another best western. The Roseburg location was so kind and helped us arrange everything and get the booking moved. The staff asked about us multiple times to make sure we were ok and had everything we needed. The woman running the continental breakfast was above and beyond. She even got out more food as we were late to breakfast and helped me juggle plates as I served my kids. We have a medically fragile child with us and they helped us get back on track with our trip. The room was clean and staff was great 10/10

2026-07-18 • via Tripadvisor