Eden Resort and Suites, BW Premier Collection

Hotels
BW Premier Collection
9.2 (1033 reviews)
222 Eden Road , Lancaster , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Cleanliness
Great service
Family friendly
Affordable pricing
Cons:
Noise disturbances
Uncomfortable beds
Breakfast not included

Categories

Cleanliness
8.41
Generally clean, but some reviews mentioned dirty towels and issues with bathroom doors.
Service
9.88
Staff received high praise, particularly for their assistance and compassion.
Location
9.42
Well-located for family activities with easy access to amenities.
Room Quality
8.37
Rooms praised for beauty but some found beds uncomfortable.
Amenities
9.4
Great amenities including pools and holiday decorations.
Value for Money
9.36
Affordable pricing for a quality experience.
Food and Beverage
8.91
Food options were available, but breakfast not included in stay.
Overall Experience
9.88
Overall positive experiences despite some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:05

Property Description

Luxurious Accommodations - Experience comfort and convenience in our spacious rooms equipped with modern amenities like free Wi-Fi, flat-screen cable TV, and tea/coffee facilities.

Relaxation and Recreation - Unwind in style with our heated indoor and outdoor pools, sauna, and hot tub. Let the kids have a blast at the outdoor playground while you enjoy some well-deserved relaxation.

Convenient Location - Located near Lancaster Brewing Co. and Tanger Outlets, our hotel offers the perfect blend of tranquility and easy access to nearby attractions. Explore the best of the area with ease during your stay.

Book your stay at Eden Resort and Suites BW Premier Collection now for a memorable and relaxing experience.

Important information:

Please note that the courtyard view rooms overlook a function area used for meetings, trade shows and weddings that may be scheduled until 21:00 in June, July and August and until 22:00 in September through May.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Oct 13, 2025 until Fri, May 15, 2026
Swimming pool: Closed from Mon, Oct 13, 2025 until Fri, May 15, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LNS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for US$10 per person per night when using an available extra bed.
    People 17 years old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1033 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.42
Room Quality: 8.37
Amenities: 9.4
Value for Money: 9.36
Food and Beverage: 8.91
Overall Experience: 9.88
J
Johns family_with_children us
10
Pros:

I liked the area and the environment.

2026-04-16 via Nuitee
S
Sherrie family_with_children us
10
Pros:

Friendliness of cleaning staff

2026-04-16 via Nuitee
S
sandy family_with_children us
10
2026-04-14 via Nuitee
L
lisa couple us
7
2026-04-13 via Nuitee
M
Michelle couple us
8
It was very nice.
Pros:

Clean and full of amenities

Cons:

The bathroom door in the room does not lock or close flush

2026-04-13 via Nuitee
couple us
10
2026-04-13 via Nuitee
G
Gerson family_with_children us
10
2026-04-12 via Nuitee
T
T8383SQmichaelw Family
2
Title: Book at Your Own Risk – Extremely Rigid and Unhelpful Policies
Pros:

I had a very disappointing experience with Eden Resort & Suites before I even arrived.
I booked a stay through a third-party site, and when I needed to modify the reservation, I reached out directly to the resort for assistance. Despite the circumstances, they refused to make any changes because the reservation was prepaid. While I understand policies exist, there was absolutely no flexibility or willingness to help.

What made the experience worse was the level of customer service. I asked to speak with a manager or supervisor and was denied that opportunity. Instead of trying to find a solution, they placed a note on my reservation specifically instructing staff not to allow any cancellations or modifications. That felt unnecessarily rigid and dismissive.

At no point did I feel like a valued guest—only that they were more than willing to keep my money without offering any reasonable support.
I strongly recommend that anyone considering staying here be aware of how strict and unaccommodating their policies can be. If you book, especially through a third party, you should do so at your own risk.

2026-04-11 via Tripadvisor
P
Pamela family_with_children us
10
We had a wonderful stay
Pros:

Clean

2026-04-11 via Nuitee
T
Travel17584306811 Couples Warminster, Pennsylvania
10
Couples Getaway
Pros:

Had an absolutely wonderful experience my girlfriend surprised me on my birthday, and I couldn’t say enough about how much I enjoyed Eden Resorts. Everything about the place was absolutely beautiful from the lobby to the bistro to paragraph.

2026-04-10 via Tripadvisor
O
Omer family_with_children us
4
Basic stay, fund for kids, makes more sebse to stay a few nights
Pros:

There are plenty facilities for the kids, pools, courts etc

Cons:

Rooms are small for that type of venue. Check in receptionist could have been friendlier. We marked the room for 4 people but had to make the bed ourselves. Check in is 4pm and check out is 10am, which to me seems extremely unfair.

2026-04-10 via Nuitee
T
Tonya family_with_children us
10
2026-04-09 via Nuitee
M
Michael couple us
10
2026-04-08 via Nuitee
S
Samia family_with_children us
10
Pros:

Restaurants were all great and reasonably priced, great indoor pool and very clean facilities. 24 hour sheetz right by the resort, super handy if you need something and you can just walk over.

2026-04-08 via Nuitee
R
Robert family_with_children us
8
Pros:

Great location nice hotel

2026-04-08 via Nuitee
H
Hindy family_with_children us
9
2026-04-07 via Nuitee
N
Nathan solo_traveller us
6
I was kind of disappointed and right now I would not recommend
Pros:

The room was decent

Cons:

My phone in the room kept making a dial tone noise. The gym was kind of bland. I was under the impression I was getting a courtyard room but I didn’t. And I had to wait forever for the room

2026-04-07 via Nuitee
A
Arie family_with_children il
9
Pros:

חדרים מרווחים ונקיים.ארוחת הבוקר הייתה יחסית לארה״ב,מגוונת.הבריכה הפנימית

Cons:

את המקלחת

2026-04-06 via Nuitee
R
Rosie couple us
10
2026-04-05 via Nuitee
M
monika family_with_children us
7
Nice hotel
Pros:

We like how the room was big enough for our family of 5. Location was good.

Cons:

Didn't like when a big group arrived that the evenings were extremely noisy until late and some of the kids rung the bell to our room. The indoor pool was extremely crowded the kids could barely get in the pool and some kids got very rowdy tossing each other around the pool.

2026-04-05 via Nuitee