Eden Resort and Suites, BW Premier Collection

Hotels
BW Premier Collection
9.2 (1033 reviews)
222 Eden Road , Lancaster , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Cleanliness
Great service
Family friendly
Affordable pricing
Cons:
Noise disturbances
Uncomfortable beds
Breakfast not included

Categories

Cleanliness
8.41
Generally clean, but some reviews mentioned dirty towels and issues with bathroom doors.
Service
9.88
Staff received high praise, particularly for their assistance and compassion.
Location
9.42
Well-located for family activities with easy access to amenities.
Room Quality
8.37
Rooms praised for beauty but some found beds uncomfortable.
Amenities
9.4
Great amenities including pools and holiday decorations.
Value for Money
9.36
Affordable pricing for a quality experience.
Food and Beverage
8.91
Food options were available, but breakfast not included in stay.
Overall Experience
9.88
Overall positive experiences despite some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:05

Property Description

Luxurious Accommodations - Experience comfort and convenience in our spacious rooms equipped with modern amenities like free Wi-Fi, flat-screen cable TV, and tea/coffee facilities.

Relaxation and Recreation - Unwind in style with our heated indoor and outdoor pools, sauna, and hot tub. Let the kids have a blast at the outdoor playground while you enjoy some well-deserved relaxation.

Convenient Location - Located near Lancaster Brewing Co. and Tanger Outlets, our hotel offers the perfect blend of tranquility and easy access to nearby attractions. Explore the best of the area with ease during your stay.

Book your stay at Eden Resort and Suites BW Premier Collection now for a memorable and relaxing experience.

Important information:

Please note that the courtyard view rooms overlook a function area used for meetings, trade shows and weddings that may be scheduled until 21:00 in June, July and August and until 22:00 in September through May.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Oct 13, 2025 until Fri, May 15, 2026
Swimming pool: Closed from Mon, Oct 13, 2025 until Fri, May 15, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LNS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for US$10 per person per night when using an available extra bed.
    People 17 years old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1033 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.42
Room Quality: 8.37
Amenities: 9.4
Value for Money: 9.36
Food and Beverage: 8.91
Overall Experience: 9.88
S
Shane Apple family_with_children us
8
We had a great first stay at this resort.
Pros:

The room was large and clean. The shower had a normal sprayer and then a second one from the ceiling making it a fantastic and unexpected perk. The indoor pool was large and beautiful with a tolerable temperature. The hot tub was also large and relaxing. The lady that assisted us with check in was so nice and welcoming which really set the initial tone for our stay. She even gave us a bag of chocolates.

Cons:

The thermostat would go as far up as 74 degrees, but we couldn't seem to keep the room warm enough overnight.

2026-02-14 via Nuitee
N
Nathan family_with_children us
10
2026-02-14 via Nuitee
S
Sonia solo_traveller us
10
2026-02-13 via Nuitee
D
Darla solo_traveller us
10
Wonderful stay. We’ll be back again soon!
Pros:

Everyone is so welcoming and helpful. Property is always clean and ready for guests.

Cons:

There’s nothing negative I can find!

2026-02-13 via Nuitee
E
Eli family_with_children us
9
Cons:

I know it was out of their control, but the fire alarm went off in the middle of the night and us and the rest of the guests all stumbled outside in our PJs for fire trucks to roll up and then thank God it was a false alarm.

2026-02-13 via Nuitee
J
Joel family_with_children us
10
Awesome
Pros:

Everything

2026-01-28 via Nuitee
E
Emily family_with_children us
10
2026-01-28 via Nuitee
C
Christopher family_with_children us
10
2026-01-27 via Nuitee
M
Melvin family_with_children us
10
Pros:

Everything about it. The location and also being the cleanest, best smelling room ever!

Cons:

Nothing.

2026-01-26 via Nuitee
S
Stacey family_with_children us
9
This is our 4th year and the hotel and staff are always lovely, how there was a significant price increase this year whi
Pros:

Love the pool and location

Cons:

Bathrooms could use a little update, and the prices jumped significantly this year.

2026-01-25 via Nuitee
I
Ivan family_with_children us
8
Pros:

Great location.

Cons:

Room was near the ice machine and it was quite noisy in the night

2026-01-23 via Nuitee
V
Vinson family_with_children us
9
2026-01-22 via Nuitee
L
Lucilia couple us
10
Pros:

The food

2026-01-20 via Nuitee
J
Jill couple us
10
2026-01-20 via Nuitee
T
Timothy solo_traveller us
10
Everything
Pros:

Everything

Cons:

Everything

2026-01-20 via Nuitee
G
Gia family_with_children us
6
2026-01-19 via Nuitee
T
Tracey couple us
10
Amazing
Pros:

Every thing

Cons:

I liked everything

2026-01-19 via Nuitee
J
Jamie couple us
10
Absolutely awesome place the staff were unbelievably friendly
Pros:

Awesome

Cons:

Nothing

2026-01-19 via Nuitee
M
Madera solo_traveller us
10
2026-01-19 via Nuitee
J
Joshua family_with_children us
4
Booking.com is misleading at best
Pros:

Not terrible. But not great

Cons:

I would have liked booking.com to not be a misleading piece of shit. The room shown on booking.com was not the same as the room I was offered when I arrived.

2026-01-19 via Nuitee