Eden Resort and Suites, BW Premier Collection

Hotels
BW Premier Collection
9.2 (1212 reviews)
222 Eden Road , Lancaster , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Great service
Family friendly
Affordable pricing
Cons:
Noise disturbances
Uncomfortable beds
Breakfast not included

Categories

Cleanliness
8.41
Generally clean, but some reviews mentioned dirty towels and issues with bathroom doors.
Service
9.88
Staff received high praise, particularly for their assistance and compassion.
Location
9.42
Well-located for family activities with easy access to amenities.
Room Quality
8.37
Rooms praised for beauty but some found beds uncomfortable.
Amenities
9.4
Great amenities including pools and holiday decorations.
Value for Money
9.36
Affordable pricing for a quality experience.
Food and Beverage
8.91
Food options were available, but breakfast not included in stay.
Overall Experience
9.88
Overall positive experiences despite some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:05

Property Description

Luxurious Accommodations - Experience comfort and convenience in our spacious rooms equipped with modern amenities like free Wi-Fi, flat-screen cable TV, and tea/coffee facilities.

Relaxation and Recreation - Unwind in style with our heated indoor and outdoor pools, sauna, and hot tub. Let the kids have a blast at the outdoor playground while you enjoy some well-deserved relaxation.

Convenient Location - Located near Lancaster Brewing Co. and Tanger Outlets, our hotel offers the perfect blend of tranquility and easy access to nearby attractions. Explore the best of the area with ease during your stay.

Book your stay at Eden Resort and Suites BW Premier Collection now for a memorable and relaxing experience.

Important information:

Please note that the courtyard view rooms overlook a function area used for meetings, trade shows and weddings that may be scheduled until 21:00 in June, July and August and until 22:00 in September through May.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Oct 6, 2026 until Fri, May 21, 2027
Swimming pool: Closed from Tue, Oct 6, 2026 until Fri, May 21, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LNS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for US$10 per person per night when using an available extra bed.
    People 17 years old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1212 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.42
Room Quality: 8.37
Amenities: 9.4
Value for Money: 9.36
Food and Beverage: 8.91
Overall Experience: 9.88
Y
Y1644TAwilliamb Family Medford, New Jersey
10
Great for the Entire Family
Pros:

A clean family friendly location with all of the amenities.

2026-06-27 via Tripadvisor
S
Susan family_with_children us
10
EXCELLENT STAY, noise proof rooms
Pros:

The hotel is EXCELLENT from front desk reception, Patels professionalism was excellent, they booked us on the lower level, I had requested high level. Patel changed our room to high level and upgraded up to a bigger room. The rooms, bathrooms, hallways was exceptionally sparkling clean. They have a huge clean swimming pool , noise proof rooms. Will return soon……….. DO NOT hesitate BOOK NOW. 👏🏾👏🏾👏🏾👏🏾 excellent job Eden Resort and Suites!!!

Cons:

SIMPLY EXCELLENT SERVICE!!!

2026-06-27 via Nuitee
M
Meghan family_with_children us
8
2026-06-27 via Nuitee
N
Nadav gil solo_traveller il
10
2026-06-27 via Nuitee
A
AMJ92 Family New York City, New York
8
Great but could be better
Pros:

This is a great hotel and my experience was mostly good.

Starting with the positive: my room was nice and clean. There are so many amenities for kids - two pools and a sprinkler park, which was the reason I chose it. The service was good too.

On the flip side, some areas of the hotel, like the big indoor courtyard in the center, had an unpleasant smell. The bathroom had a sliding door *which didn’t lock*. What they were thinking doing that in a family friendly hotel is beyond me - I couldn’t stop my toddler from walking in on everyone.

All things considered, it was a great place for a family getaway and I’m looking forward to returning

2026-06-26 via Tripadvisor
L
L solo_traveller us
3
Too many children working here, they are NO help, and the floors in the room were disgustingly dirty.
Pros:

The pools were great and the room was ok except for the fact that the floor was filthy and would turn our feet black just from walking on it for a short time. Also, the inside pool view was kinda creepy not having a window to the outside was miserable.

Cons:

The staff was rude and not at all helpful. I had a small child with me and I asked the 2 young guys at the front desk where the luggage carts were located and one of them just pointed in the direction they were located. Being as though they were both not helping any other guests, I’d have thought that one of them would have at least gotten the cart for me. Luckily there was another parent coming through the door to the stairwell where the luggage carts were and he held the door and pulled the cart through for me, which is what the staff should have done. After I checked in I had to ask them for a map, where my room was located and how to get to it. They were no help whatsoever. Also, this hotel charges $100 PER NIGHT for incidentals and they didn’t return all of my money to me. $100 a night is astronomical and they should tell you this beforehand. Overall, I would not go back here, the surroundings were nice, but that’s it. I’d rather go somewhere where my money is appreciated instead of being treated like it’s expected. Eden Resort, you really need to step up your customer service training and teach the kids you have working for you what it means to be of service to your customers.

2026-06-26 via Nuitee
L
Lindsay family_with_children us
10
Pros:

The pools were great, they were clean

2026-06-26 via Nuitee
A
Anna solo_traveller us
10
2026-06-23 via Nuitee
J
Jones family_with_children us
9
Overall it was great!!!
Pros:

My family always enjoys our stay at Eden.

Cons:

I booked 2 rooms for 5 nights and I definitely didn't like that they put $100 per night per room hold on my mac card. That was $1000 may not seem like a large amount to you but its a large amount to me. My family and I never cause any problems so we would never have an outstanding bill.

2026-06-20 via Nuitee
S
Sarah couple ph
10
My daughter and I booked a stay-cation in this hotel and it was everything I hoped for and more! It was such a wonderful
Pros:

The rooms are spacious and clean.

Cons:

Nothing!

2026-06-20 via Nuitee
R
Robin solo_traveller us
10
2026-06-19 via Nuitee
D
Deyona family_with_children us
10
2026-06-19 via Nuitee
M
Marcy family_with_children us
10
Pros:

The room was clean and the beds were comfortable. The water pressure was great. Our room opened directly to the indoor pool. It was nice they came around and locked the door from the outside once the pool was closed. Plenty of friendly staff and food options. The outdoor pools were GREAT! Great location too, so many other food and shopping options within 10 minutes.

Cons:

There were no lifeguards at any of the pools. They have plenty of staff but there’s a huge difference in a young kid walking around the area and a young kid that’s trained as a life guard and is actively observing the water and enforcing safety.

2026-06-19 via Nuitee
C
C9658QHandrewk Family
10
Great Hotel, clean and very nice!
Pros:

Great place to stay in a great location to go do so many things!!!

2026-06-18 via Tripadvisor
J
J. family_with_children us
4
Pros:

Nice room

Cons:

Chaos from groups of people not monitored by the staff. Kids not able to be in pool due to chaos of other groups and adults. Very frustrating while staff stood by.

2026-06-18 via Nuitee
K
K9905DKald Couples
10
Great time at the Eden Resort
Pros:

This was our 26th anniversary and it was a wonderful stay. The room was great , the staff were friendly and professional. The food was good. I would encourage anyone to stay at the Eden Resort. This was our 4th visit. We are planning to bring our ministerial staff here next year for a leadership seminar. Thank you Eden staff and management. Bishop Al Dutch

2026-06-17 via Tripadvisor
J
Johnson family_with_children us
10
2026-06-17 via Nuitee
R
Richard couple us
10
Me gusta todo
2026-06-16 via Nuitee
M
Miller solo_traveller us
10
2026-06-15 via Nuitee
R
Ronen couple il
10
מלון נוח, מיקום טוב מאוד עם נגישות גבוהה לצירי התנועה, חניה בשפע , צוות דלפק קבלה מצוין
Pros:

מלון מפנק , חדרים מרווחים מאוד
חדר מאובזר ונוח מאוד
מיקום טוב על צירי התנועה וחניה בשפע
צוות שירותי מאוד ומסייע בכל נושא

Cons:

כלום
הכל היה מצוין

2026-06-14 via Nuitee