Clarion Pointe Louisville East

Hotels
•
Clarion
8.3 (1019 reviews)
1301 Kentucky Mills Dr , Louisville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Exceptional staff
Clean rooms
Spacious accommodations
Cons:
Hard beds
Inconvenient pool maintenance
Poor breakfast selection

Categories

Cleanliness
8.16
Most reviews noted cleanliness, but complaints about the overall state of the premises hint at some issues.
Service
8.63
Staff professionalism was frequently highlighted, indicating a generally positive service experience.
Location
8.67
The location is praised for being convenient and appealing.
Room Quality
8.12
While the rooms are described as spacious, there are concerns about the bed comfort and bathroom size.
Amenities
7.95
Multiple comments about the pool being closed suggest dissatisfaction with available amenities.
Value for Money
8.61
Good value noted, especially in relation to room comfort and cleanliness.
Food and Beverage
7.66
Mixed feedback on breakfast options with notable complaints about selection.
Overall Experience
8.63
General positive sentiment despite issues, with many mentioning they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:43

Property Description

Luxurious Amenities
Indulge in the indoor heated pool, whirlpool, and Fitness Center during your stay at Quality Inn. Unwind and relax in style.

Convenient Business Facilities
Take advantage of the Business Center's copy and fax services, perfect for business travelers. Host successful meetings in the 2 meeting rooms available.

Comfortable Accommodations
Enjoy modern comforts in every room, including a flat-screen TV, coffee maker, and pillow-top mattress. Upgrade to a room with a spa bath for extra relaxation.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Quality Inn now.

Important information:

Please note the pool is only available for registered guests. Pool parties are not permitted.

Please note that pets weighing under 9 kilograms are permitted for USD 25 per pet per night. There is a maximum of 2 pets per room. A USD 100 pet deposit is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 0 years old stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1019 reviews
Cleanliness: 8.16
Service: 8.63
Location: 8.67
Room Quality: 8.12
Amenities: 7.95
Value for Money: 8.61
Food and Beverage: 7.66
Overall Experience: 8.63
A
arnaud76 • solo_traveller • fr
8
Un arrêt reposant
Pros:

Belle chambre.
Piscine intérieure.
Parking avec accès de la chambre

Cons:

Petit déjeuner sommaire, pas de pain.

2026-05-14 • via Nuitee
J
Jessica • solo_traveller • us
8
Convenient
Pros:

The room size was nice. Close to restaurants and stores.

Cons:

The lighting around the mirror gave me a migraine.

2026-05-13 • via Nuitee
C
Cynthia • couple • us
6
Decent but probably would not stay again
Pros:

Loved the location and the cute murals throughout. Staff was amazing! Very clean in the lobby and majority of the room

Cons:

Smelled terrible like weed, our first room the door did not connect with the door frame, I’m talking a gap so big you could see into the hallway and we had to ask for a different room because the door would not lock. Both rooms the showers had weird stains.

2026-05-11 • via Nuitee
J
Jennings • solo_traveller • us
8
2026-05-10 • via Nuitee
A
April • solo_traveller • us
7
It was good
Pros:

Convenient to everything, friendly staff

Cons:

Seemed remodeled with just paint recently

2026-05-10 • via Nuitee
S
sue • extended_group • us
10
2026-05-04 • via Nuitee
J
Jennifer • family_with_children • us
8
2026-05-02 • via Nuitee
L
Lisa • family_with_children • us
8
Worth every dollar..
Pros:

The rooms we're very big and roomy and I liked the 2 doors 1 for access to inside hotel and 1 to outside. Which made.coming and going super convenient...

Cons:

Breakfast was just ok and pool closed at 10 which gives you less time to enjoy on a busy day

2026-04-30 • via Nuitee
M
Mason • family_with_children • us
1
Stayed at this facility three or four times in the past 20 years and really didn't have any problem.
Pros:

Stated this facility three or four different times over the last 20 years and didn't really have any problem. Requested a smoke-free room and as we entered the door smelled like marijuana and my son is asthmatic. So no problem we open up the outside door and let it air out some. But it just kept getting worse and of course we were tired from convention. If we would have known the pool was not open all weekend would have went next door to the Holiday inn or something that was a lot better than this whole one the wall. Then they want to charge you $100 incidental fees. My suggestion send the maintenance man to every room like maybe fixing toilet seat and the towel rack dangling on the wall and other things that needed attention. Good thing my wife did not attend with me or she would have walked right out the door before she walked in it. Sorry we didn't catch any photos after the fact. Also checked in our room and TV kept saying welcome Ryan Jennings. Fella at the desk claimed oh it will update itself before too long. Well Sunday when we left still saying another man's name on the TV LOL. Overall disappointment! We will stay at a different hotel in area next time. Maybe time for wrecking Ball to this facility!

Cons:

Confirmed before booking about pool being open. Staff at the time said pool is open 99% of time. When we arrived Friday the pool was closed until 10:00 a.m. Sunday. If that was the case would have never booked this hotel. Went to convention and kids wanted to swim after. Breakfast commodities come out of microwave cold. Biscuits and eggs as the woman was putting them in the warmer. Tables for breakfast hadn't been wiped all morning. Also woman did not know a lick of English. When checking into our room the floors had not been swept or mopped in quite some time. Walked away with White Socks that were totally black. Toilet seat totally jacked up. There was a couple other things that we were not pleased about.

2026-04-29 • via Nuitee
R
Richard • couple • us
9
2026-04-28 • via Nuitee
T
Tammi • solo_traveller • us
9
Pros:

This was an older hotel but the remodel was very nice. It was clean and roomy. The mattresses were a little hard but comfortable, and our toilet seat was a little loose but other than that it was perfect it had a cute little pool indoors and easy access to the room.

2026-04-27 • via Nuitee
D
David • couple • us
4
Won't be back. Disappointing.
Pros:

The staff was friendly.

Cons:

Pictures on website need to be updated. Pictures show no steps leading to Private entrance. There were 3.
Maintenance was needed and maintenance worker didn't speak English.
2 out of 3 nights keys didn't work on private entrance.
1 out of 3 days, room was not cleaned. The card in room stated linens and towels wouldn't be changed. Didn't realize that meant room wouldn't be cleaned.

2026-04-27 • via Nuitee
T
Teresa • solo_traveller • us
9
Pros:

The whole facility was great. Had to make sure my granddaughter didnt steal a pillow because she thought it was the most comfortable pillow she ever slept on. Indoor pool was warm but a little cloudy. Only bad thing was the TV remotes were hard to figure out.

2026-04-27 • via Nuitee
S
Susan • couple • us
8
Pros:

King size bed was very comfortable
Towels were large and soft.

Cons:

Toilet paper felt like sandpaper

2026-04-26 • via Nuitee
A
Angela • family_with_children • us
6
2026-04-26 • via Nuitee
B
Brandon • family_with_children • us
2
Not god stay! Outdated and mattress was way past its usefulness! Bathroom completely sucked!!!!!!
Cons:

The outside appearance was not what one would think based off the images. The room was one of the worst stays. First upon entering the room we immediately noticed the cabinet surrounding the refrigerator was rotted and appeared to have mold severely. The mattresses were very hard, no padding, and could hear and feel every spring! The worst part was the midget version toilet. It was supper small like the ones you see in a preschool or daycare. Size was around and short to the floor. Additionally, the back of toilet was forced forward due to its positioning in the small room forcing you forward while you were sitting like you was trying to lean and reach!

2026-04-24 • via Nuitee
J
John • solo_traveller • us
10
2026-04-23 • via Nuitee
H
Herriford • couple • us
10
2026-04-22 • via Nuitee
R
Robinson • solo_traveller • us
10
Pros:

Clean hotel and nice room and an indoor pool.

Cons:

N/A

2026-04-20 • via Nuitee
J
Jodi • solo_traveller • us
5
Wouldn’t stay again
Pros:

Not much

Cons:

Very cheap quality for the price.

2026-04-14 • via Nuitee