Clarion Pointe Louisville East

Hotels
•
Clarion
8.3 (968 reviews)
1301 Kentucky Mills Dr , Louisville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Exceptional staff
Clean rooms
Spacious accommodations
Cons:
Hard beds
Inconvenient pool maintenance
Poor breakfast selection

Categories

Cleanliness
8.16
Most reviews noted cleanliness, but complaints about the overall state of the premises hint at some issues.
Service
8.63
Staff professionalism was frequently highlighted, indicating a generally positive service experience.
Location
8.67
The location is praised for being convenient and appealing.
Room Quality
8.12
While the rooms are described as spacious, there are concerns about the bed comfort and bathroom size.
Amenities
7.95
Multiple comments about the pool being closed suggest dissatisfaction with available amenities.
Value for Money
8.61
Good value noted, especially in relation to room comfort and cleanliness.
Food and Beverage
7.66
Mixed feedback on breakfast options with notable complaints about selection.
Overall Experience
8.63
General positive sentiment despite issues, with many mentioning they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:43

Property Description

Luxurious Amenities
Indulge in the indoor heated pool, whirlpool, and Fitness Center during your stay at Quality Inn. Unwind and relax in style.

Convenient Business Facilities
Take advantage of the Business Center's copy and fax services, perfect for business travelers. Host successful meetings in the 2 meeting rooms available.

Comfortable Accommodations
Enjoy modern comforts in every room, including a flat-screen TV, coffee maker, and pillow-top mattress. Upgrade to a room with a spa bath for extra relaxation.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Quality Inn now.

Important information:

Please note the pool is only available for registered guests. Pool parties are not permitted.

Please note that pets weighing under 9 kilograms are permitted for USD 25 per pet per night. There is a maximum of 2 pets per room. A USD 100 pet deposit is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 0 years old stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 968 reviews
Cleanliness: 8.16
Service: 8.63
Location: 8.67
Room Quality: 8.12
Amenities: 7.95
Value for Money: 8.61
Food and Beverage: 7.66
Overall Experience: 8.63
J
James • couple • us
9
For the money, this is an excellent place to stay. Very roomy, comfortable, and clean.
Pros:

So, so.

Cons:

Need several meat selections and potatoes.

2026-01-20 • via Nuitee
M
Marina • family_with_children • us
9
2026-01-19 • via Nuitee
C
Cynthia • solo_traveller • us
6
It was nice however I didn't stay another night due to the pool issue.
Pros:

I liked the decor.

Cons:

I was at risk of a 100 fine for swimming alone. Swimming is the only reason I chose to stay there and it was over budget so I was disappointed.

2026-01-19 • via Nuitee
C
Camillia • family_with_children • us
8
2026-01-15 • via Nuitee
K
Khalid • family_with_children • us
10
2026-01-13 • via Nuitee
J
Josh • family_with_children • us
1
Don't waste your money.
Pros:

The room was ok. Clean. The service was below average.

Cons:

I was charged a security deposit on December 12th and still have yet to be paid my money back. I will never stay with this hotel again.

2026-01-09 • via Nuitee
S
Svetlana • solo_traveller • us
6
2026-01-05 • via Nuitee
T
Traci • couple • us
5
Pros:

Very clean and staff was exceptional

Cons:

The bed was very hard

2026-01-03 • via Nuitee
O
Omar • family_with_children • us
10
High recommended
Pros:

the comfort, the people, the breakfast and the hotel in general.

Cons:

The pool was temporary closed (under maintenance)

2026-01-03 • via Nuitee
J
Jennifer • family_with_children • us
6
It was well enough
Pros:

The beds were comfortable. The breakfast of biscuits and sausage was really good. Staff was nice.
Because of pool being closed the hotel made arrangements at another hotel to allow us to swim.

Cons:

Bathroom was tiny no room, no sink in bathroom,
Pool was out of order with no notice til booked.
Fridge was not cold enough to keep food n drinks cold.

2025-12-29 • via Nuitee
P
Preetkamal • family_with_children • us
7
2025-12-29 • via Nuitee
W
Wabwile • extended_group • us
7
Pros:

The lady who was at the frontdesk, was very professional and good at her work.

2025-12-25 • via Nuitee
T
Tony • couple • us
1
Miserable will never use this brand again
Pros:

Did not like the property

Cons:

When we 1st arrived we were unloading our bags. Went to the car and our card key would not reopen the door. We were locked outside our room for 2 hours with wallet purse and car keys inside. Changed rooms when we awoke that morning the commode had no water so could not use the bathroom. Went out to a gym came back to no hot water for a shower

2025-12-23 • via Nuitee
H
Hampton-El • solo_traveller • us
10
2025-12-23 • via Nuitee
C
Cmclinden10 • family_with_children • us
8
Pros:

This is our favorite spot to stop. The rooms are spacious and comfortable.

Cons:

We were a bit disappointed this time. The pool was closed due to broken pipes. The room they gave us the floor in the bathroom was slanted, the toilet was tilted and the lid kept falling, the shower broke while my son was in and started spraying water everywhere, and the floor of the shower was cracked. They moved us to a new room. The door was off and didn't lock properly.

2025-12-22 • via Nuitee
J
Julie • family_with_children • us
8
Pros:

I enjoy your hotel, I've stayed here a few times.

Cons:

The only slight downside was the pool as the heater was out but we braved it anyway.

2025-12-15 • via Nuitee
P
Piotr • family_with_children • us
8
2025-12-15 • via Nuitee
S
Samantha • family_with_children • us
10
2025-12-12 • via Nuitee
K
Kimberly • couple • us
8
Pros:

The room ans hotel was very clean!

Cons:

The bed was very stiff (just my opinion) and the pool was so cold we couldnt swim. The attendant that checked us in acted like he was in a rush to help us.

2025-12-08 • via Nuitee
S
Samantha • extended_group • us
10
Pros:

Staff was very professional

2025-12-08 • via Nuitee