Hotel Santa Fe

Hotels
8.5 (429 reviews)
Calle del Morro, Colonia Marinero , Puerto Escondido , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Cons:
Poor cleanliness
Overpriced

Categories

Cleanliness
8
Numerous complaints about unclean rooms, mold, and dirt.
Service
10
Staff were unhelpful and slow, failing to respond to requests.
Location
10
Beautiful location near the beach, convenient for guests.
Room Quality
7
Rooms are outdated, damp, and poorly maintained.
Amenities
10
Some amenities are good, but overall maintenance is lacking.
Value for Money
6
Considered overpriced for the quality of services provided.
Food and Beverage
9
Food was average and overpriced; breakfast not included.
Overall Experience
8
Overall negative experience with many areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:39

Property Description

Tropical Oasis with Ocean Views

Colonial Charm and Modern Comforts
Experience the blend of traditional Mexican décor and modern amenities in our beautifully furnished rooms with hand-painted tiled bathrooms. Enjoy the convenience of satellite TV, private balconies, and the added luxury of minibars in our suites.

Culinary Delights with a View
Indulge in a variety of Mexican and international dishes, including fresh seafood and daily specials, all while enjoying breathtaking views of the Pacific Ocean from our restaurant under a Palapa roof.

Ready to experience paradise at Hotel Santa Fe in Puerto Escondido?

Important information:

When booking 6 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PXM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for MXN 17.31 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 429 reviews
Cleanliness: 8
Service: 10
Location: 10
Room Quality: 7
Amenities: 10
Value for Money: 6
Food and Beverage: 9
Overall Experience: 8
J
John • couple • us
10
Good location, large room, good staff and great sunset view.
Pros:

One of the best features was the size of the room, which was very large. We also liked the terrace and pool area, which had a great view of the ocean and was a great place to watch sunsets. We appreciated that they had an "adults only" pool. The beach right in front of the hotel was too rough for swimming comfortably, but we could walk 10 minutes north along the beach to find good swimming areas with beach chairs and umbrellas for 200 pesos for the day. The hotel's location was in the quiet part of town, but close to several good restaurants.

Cons:

Nothing to mention.

2026-02-14 • via Nuitee
L
Lozano • couple • hn
8
Cons:

The beds

2026-02-12 • via Nuitee
M
Madeline • family_with_children • ca
8
Pros:

The pools were lovely with nicely kept plants and grounds. The reatraunt was awesome every time we went. We had nachos and the cheese on them was superb. For dinner I had Chiles replenish, never had before and it was a great meal. Big portion. Nice and close to the beach and you can see the sunset from the restraunt.

Cons:

The beds were rocks.

2026-02-11 • via Nuitee
Z
Zola • couple • us
9
The is a totally welcoming hotel with staff that will work to meet your needs.
Pros:

We enjoyed the view of the Pacific, the colonial structure, the staff, the guests, the entire experience!

Cons:

Nothing

2026-02-08 • via Nuitee
O
Overlooker • Couples • Santa Fe, New Mexico
10
Across from famous Zicatela Beach.
Pros:

The hotel is across the street from Zicatela Beach and convenient to many restaurants. Beach access is simple. The rooms were clean and fully stocked with toiletries and towels. The pools are right outside the doors and the restaurant has ocean views along with superb food. We would stay here again.

2026-02-02 • via Tripadvisor
R
Rita • couple • us
8
Pros:

The location, facility and pool were excellent.
Staff was super helpful and attentive.
Terrific bed and bedding.

Cons:

The room furnishing and bathroom were old. They needed to be updated. Lighting was very poor.

2026-01-31 • via Nuitee
C
Carlos • extended_group • us
10
Pros:

The staff was amazing, always very helpful. Also the restaurant because the food was really good and has a nice view to the beach.

Cons:

Maybe the only thing that didn't like is that it doesn't have an elevator for elderly people.

2026-01-29 • via Nuitee
S
SIMON • family_with_children • gb
10
Pros:

Hotel was well situated and the public areas were beautiful.
Room was spacious and comfortable.
The staff were lovely and went the extra mile to make you feel welcome

Cons:

Nothing really

2026-01-28 • via Nuitee
R
Robert • couple • ca
10
2026-01-28 • via Nuitee
J
Jeanette • couple • ca
8
Beautiful location to explore.
Pros:

Great location and service. Very charming. Renovations underway.

Cons:

It’s dated, but clean and beds / bedding very good. They are undergoing renovations so will be improved. The pools were great and lots of seating !

2026-01-27 • via Nuitee
C
carol • family_with_children • fr
9
The Santa Fe made for a relaxing four-day stay.
Pros:

The hotel was beautiful and beautifully landscaped. I liked that there were two swimming pools, one being reserved for adults. Our room was very spacious. The personnel was extraordinary. It was fun being able to walk to bars directly on the beach for cocktails to accompany the gorgeous sunsets.

Cons:

I was suffering from a sore knee, so all of the stairs were a trial.

2026-01-26 • via Nuitee
H
Hasha • family_with_children • mx
10
Pros:

La amabilidad del personal.

2026-01-25 • via Nuitee
J
John Orrett • family_with_children • ca
9
Pros:

Very good staff service. Nice pool and patio area with great ocean and sunset views.

Cons:

Can't think of anything.

2026-01-22 • via Nuitee
J
Joseph • couple • us
10
2026-01-21 • via Nuitee
B
Barbara • couple • us
10
Lovely hotel, very comfortable in perfect location
Pros:

we very much enjoyed our stay at Santa Fe. Its location is perfect—on the beach, close to many restaurants, but off on a side street so it’s quiet and peaceful. we would like to make a special note about the staff, in particular Criselda and Iberth. Throughout the stay they were helpful and nice. Pleasant staff like them made our stay even more enjoyable.

Cons:

Adding fresh fruit to the continental breakfast would be welcome!

2026-01-20 • via Nuitee
A
Ana Maria • couple • es
9
Perfecta
Pros:

Ubicación perfecta, piscina muy bien cuidada y bonita

2026-01-19 • via Nuitee
I
Isabelle • family_with_children • ca
5
I would not recommend
Pros:

Nice view of the ocean from the common terrace

Cons:

Very expensive for what it was. The hotel needs to be upgraded and to charge those prices. Reception staff are nit straight forward about room price and type. Staff give you the line of tips when giving you poor service and a noisy rundown room when paying the big price… Quite noisy by the road side.

2026-01-18 • via Nuitee
R
raquel • extended_group • es
8
Un hotel precioso , limpio enfrente de la playa.
Pros:

Un hotel precioso , enfrente de la playa de Zicatela, con todo alrededor. Piscina e instalaciones muy bonitas . Personal muy amable . Habitación amplia y limpia.

Cons:

Que se oía el ruido de alguna máquina de fuera .

2026-01-17 • via Nuitee
P
Patrick • solo_traveller • ch
8
2026-01-16 • via Nuitee
P
Patrick • extended_group • ch
8
2026-01-16 • via Nuitee