Best Western PLUS Governor's Inn Richmond

Hotels
Best Western Plus
8.5 (428 reviews)
9826 Midlothian Turnpike , Midlothian , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
7.71
Multiple comments about the need for updates and cleanliness issues.
Service
9.68
Staff was repeatedly highlighted as friendly and helpful.
Location
8.22
Close to restaurants and highways, but some concerns about convenience.
Room Quality
7.17
Comments about dated rooms and issues with sofa comfort.
Amenities
8.7
Breakfast and lobby amenities were well-received.
Value for Money
8.66
Good value for price point, despite some issues.
Food and Beverage
9.21
Breakfast received high praise from guests.
Overall Experience
8.68
Guests expressed satisfaction with overall stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:51

Property Description

Modern Amenities and Convenient Location
Discover a comfortable stay at the Best Western PLUS Governor's Inn Richmond, just minutes away from Providence Golf Course and Chesterfield Mall. Each room is equipped with a refrigerator, microwave, and HD cable TV for your convenience.

Relaxing Leisure Facilities
Enjoy complimentary access to our gym and seasonal outdoor pool during your stay. Unwind after a long day of exploring downtown Richmond or visiting the Virginia Museum of Fine Arts.

Business and Parking Convenience
Stay productive with our business center and take advantage of our free on-site parking. Everything you need for a seamless stay is right here. Book your stay with us now and experience the best of Richmond, Virginia.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 428 reviews
Cleanliness: 7.71
Service: 9.68
Location: 8.22
Room Quality: 7.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 8.68
R
ronnie family_with_children us
7
decent
Pros:

Friendly Staff

Cons:

Property is old and needs some more work

2026-08-27 via Nuitee
T
Tiffany couple us
9
I loved staying at this hotel!
Pros:

Very clean and really nice staff

Cons:

Nothing

2026-08-22 via Nuitee
D
Diane solo_traveller us
10
Pros:

Room was really big and comfortable

2026-08-18 via Nuitee
B
Brendon couple us
5
Decent hotel with weird layout
Pros:

Room was clean and bed was comfortable. Large, comfortable shower as well.

Cons:

The hotel has two separate buildings. If you get sent to building 2, just know there’s no elevator and you’ll have to do some walking if you want breakfast. Windows were very dirty and couldn’t see anything out of them, and the fixtures in the bathroom were very outdated. The switch for the shower just shot water out unless you pushed it just right. They also shut off our cards before we checked out, but luckily one of us was still in the room so we weren’t locked out as we were loading our luggage into the car.

2026-08-17 via Nuitee
M
Magen couple us
7
Pros:

I like how it’s two buildings and it has that castle look.

Cons:

The walls are thin you can hear what’s going on in the next room. I got woken up at 7AM by the head board banging the wall from the next room and moaning. Literally some people do have to be considered for other guests that have children with them in their rooms. They don’t need to be hearing that. Couldn’t watch Netflix nor I couldn’t cast it from my phone to the tv even when I was on the wifi. If you have it on the remote control it should allow us to log in and out of the apps that are stated on the remote control.

2026-08-17 via Nuitee
G
Gaye couple us
8
2026-08-15 via Nuitee
C
Christine family_with_children us
10
2026-08-13 via Nuitee
P
Paige solo_traveller us
10
Pros:

The staff was very friendly. There were complaints from other guests about noise, but we didn't hear a thing.

Cons:

There were several holes in the parking lot with cones that made it a little difficult to get our truck through.

2026-08-12 via Nuitee
J
Jaine couple us
6
It was fine. A place to stay. Not a destination kind of hotel.
Pros:

It met our needs: clean, quiet, free parking, easy drive to restaurants, and nice staff.

Cons:

It could use a facelift. A little drab. And the worst remotes for the tv.

2026-08-06 via Nuitee
K
Katerin family_with_children us
8
The location is not to bad but not to great, they really need to upgrade their rooms they are old!! But the staff were v
Pros:

The staff and breakfast are was great!!

Cons:

The property in general is old, they really need to upgrade their rooms.

2026-08-05 via Nuitee
L
Luis family_with_children us
10
Great stay and was exactly what we needed!
Pros:

It really does look like a castle. The staff was super helpful and asked if we wanted a room further from a group that had the potential for noise. The breakfast had great coffee.

Cons:

I gave four stars because some fixtures were older and needed updated.

2026-08-03 via Nuitee
S
Serena solo_traveller us
10
2026-08-03 via Nuitee
E
Escobar solo_traveller us
10
2026-08-02 via Nuitee
S
Serena solo_traveller us
10
My home away from home
Pros:

The quiet time and peaceful rest and listening to the children enjoy pool time with family

Cons:

NA

2026-08-02 via Nuitee
G
Gloria couple us
10
Excellent place to stay
Pros:

Loved this place. Front desk lady was incredible

Cons:

Nothing

2026-07-22 via Nuitee
A
Ana solo_traveller us
10
I love everything and is a place a will came back.
Pros:

Having a Son with Asmha is my priority having a clean room is everything.

Cons:

About the property the staff was really friendly and kind

2026-07-20 via Nuitee
D
Deborah solo_traveller us
10
Always nice!
Pros:

Very comfortable stay. Enjoyed the room, breakfast, and location

2026-07-15 via Nuitee
C
Chris family_with_children us
10
2026-07-15 via Nuitee
A
Ana couple us
10
Stayed for one night and everything looked clean and staff was polite, loved breakfast.
Pros:

Staff was nice and breakfast was good

Cons:

Everything was well

2026-07-14 via Nuitee
L
Lambert couple us
10
2026-07-12 via Nuitee