Best Western PLUS Burnaby Hotel

Hotels
•
Best Western Plus
8 (1518 reviews)
5411 Kingsway , Burnaby , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Good breakfast
Cons:
Maintence issues
Noisy rooms
Limited amenities

Categories

Cleanliness
7.64
Clean establishment but some rooms reported cleanliness issues.
Service
8.61
Staff were friendly and helpful, though some communication issues were noted.
Location
8.65
Great location near restaurants and shopping, though traffic was a concern.
Room Quality
7.1
Rooms were described as comfortable, but there were issues with maintenance.
Amenities
7.63
Basic amenities offered, but some reported missing features like a pool.
Value for Money
8.09
Generally felt worth the price, but issues did arise that could affect this perception.
Food and Beverage
8.14
Good breakfast options were available, but some wished for more variety.
Overall Experience
8.11
Overall a pleasant experience with some negative aspects affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:24

Property Description

Modern Rooms with Amenities
The Best Western PLUS Burnaby Hotel boasts modern rooms with a cable TV, refrigerator, coffee maker, and ironing facilities, ensuring a comfortable stay for all guests.

Convenient Location
Situated just a 10-minute walk from the Royal Oak Skytrain and less than 1 km from the renowned Metrotown mall, guests can easily explore the city and enjoy shopping without hassle.

Business and Leisure Facilities
With free WiFi throughout the hotel, a hot breakfast served daily, a business center, and a complimentary newspaper, the Best Western PLUS Burnaby Hotel caters to the needs of both business and leisure travelers.

Book your stay at the Best Western PLUS Burnaby Hotel now for a memorable and convenient experience!

Important information:

Group Policies may apply to reservations of 10 or more rooms.

Please note the property does not offer bus or RV parking.

The property does not accept third party credit card. The name on the credit card used for the booking should correspond to the guest staying at the property. The
credit card that is to be charged must be present at check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CAD 20 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1518 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.65
Room Quality: 7.1
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
L
Lorraine • extended_group • ca
4
2026-04-11 • via Nuitee
A
Alina • couple • ca
10
2026-04-09 • via Nuitee
J
Jeff • solo_traveller • ca
7
2026-04-08 • via Nuitee
A
ASMAA • family_with_children • ma
5
Cher
Pros:

L’emplacement

Cons:

Piscine fermée
Petit déjeuner minimal et limité

2026-04-06 • via Nuitee
E
Elisa • couple • ca
7
Over all is good except the aircon, fridge and the coffee machine.
Pros:

The property is good

Cons:

The aircon is too loud, the bathtub is clogged, the aircon and the coffee machine is not plugged we have to move the appliances just to plugged the aircon and the coffee machine.

2026-04-05 • via Nuitee
W
Wing Kin • extended_group • ca
5
2026-04-03 • via Nuitee
A
Amanda • couple • ca
10
2026-04-02 • via Nuitee
S
suchitra • couple • ca
8
Pros:

Location and cleanliness

Cons:

Nothing

2026-04-01 • via Nuitee
J
Jamie • couple • us
8
2026-03-29 • via Nuitee
B
Brenda • family_with_children • ca
10
Pros:

The location, the clean room, the table and chairs in the room and the hot breakfast every morning.

Cons:

I would like to have a kettle in the room.

2026-03-28 • via Nuitee
E
Elaina • family_with_children • ca
6
It was a place to sleep at night
Pros:

It was clean, breakfast was good and the staff working at breakfast were excellent

Cons:

They didn’t respond to any messages at all on booking.com. There was no soap which was awful after a long day of travel. The bathtub was extremely slippery (which I messaged the hotel about).

2026-03-20 • via Nuitee
J
Jenn Barratt • extended_group • ca
10
Pros:

Breakfast is the best! So many options from hot to cold and the staff are so welcoming and friendly.

2026-03-19 • via Nuitee
S
Sara • solo_traveller • ca
8
2026-03-11 • via Nuitee
R
Roy • solo_traveller • ca
8
Good accommodations at a good price
Pros:

Lots of outlets for charging devices, good shower temperature, friendly staff, good breakfast, easy temperature control

Cons:

Uncomfortable desk chair

2026-03-08 • via Nuitee
W
William • couple • ca
3
Not good
Pros:

Location

Cons:

Sub par room that should rent only at a substantial discount. Other rooms at this facility are better

2026-03-02 • via Nuitee
T
Teresa • family_with_children • us
8
Pros:

The room was clean and comfortable.

Cons:

The front desk clerk announced what room I was in while a person (male) was standing behind me waiting to be checked in. That is a big NO-NO for safety reasons, especially because I was a female traveling alone. These hotels need to train their employees NOT to do that!

2026-03-02 • via Nuitee
L
LMac101 • family_with_children • ca
8
Cons:

Smelled a bit like mold in the bathtub

2026-02-27 • via Nuitee
D
David • solo_traveller • ca
8
2026-02-25 • via Nuitee
J
Jordan • family_with_children • ca
8
2026-02-23 • via Nuitee
W
William • couple • ca
6
2026-02-23 • via Nuitee