Best Western PLUS Burnaby Hotel

Hotels
•
Best Western Plus
8 (1567 reviews)
5411 Kingsway , Burnaby , ca

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Good breakfast
Cons:
Maintence issues
Noisy rooms
Limited amenities

Categories

Cleanliness
7.64
Clean establishment but some rooms reported cleanliness issues.
Service
8.61
Staff were friendly and helpful, though some communication issues were noted.
Location
8.65
Great location near restaurants and shopping, though traffic was a concern.
Room Quality
7.1
Rooms were described as comfortable, but there were issues with maintenance.
Amenities
7.63
Basic amenities offered, but some reported missing features like a pool.
Value for Money
8.09
Generally felt worth the price, but issues did arise that could affect this perception.
Food and Beverage
8.14
Good breakfast options were available, but some wished for more variety.
Overall Experience
8.11
Overall a pleasant experience with some negative aspects affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:24

Property Description

Modern Rooms with Amenities
The Best Western PLUS Burnaby Hotel boasts modern rooms with a cable TV, refrigerator, coffee maker, and ironing facilities, ensuring a comfortable stay for all guests.

Convenient Location
Situated just a 10-minute walk from the Royal Oak Skytrain and less than 1 km from the renowned Metrotown mall, guests can easily explore the city and enjoy shopping without hassle.

Business and Leisure Facilities
With free WiFi throughout the hotel, a hot breakfast served daily, a business center, and a complimentary newspaper, the Best Western PLUS Burnaby Hotel caters to the needs of both business and leisure travelers.

Book your stay at the Best Western PLUS Burnaby Hotel now for a memorable and convenient experience!

Important information:

Group Policies may apply to reservations of 10 or more rooms.

Please note the property does not offer bus or RV parking.

The property does not accept third party credit card. The name on the credit card used for the booking should correspond to the guest staying at the property. The
credit card that is to be charged must be present at check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CAD 20 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1567 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.65
Room Quality: 7.1
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
A
Andre • couple • de
7
Für einen Kurzzeitaufenthalt ist das Hotel ausreichend
Pros:

Das Personal war sehr hilfsbereit und freundlich
Das Zimmer war vollkommen ausreichend
Die Lage war für unsere Zwecke in Ordnung

Cons:

Das Frühstücksangebot war nicht sehr gut

2026-07-03 • via Nuitee
J
John J • couple • ca
10
We really enjoyed our two nights at this property
Pros:

Close to Metrotown Mall and Skytrain
The breakfast was excellent
We had a ground floor room and were able to park our motorcycles rite outside our room, very convenient

2026-07-03 • via Nuitee
J
Jessica • couple • ca
9
2026-06-29 • via Nuitee
J
John • family_with_children • us
10
Good experience!
Pros:

Staff and Reception! Decaffeinated coffee availability!

Cons:

High price for room!

2026-06-28 • via Nuitee
R
Roger • family_with_children • ca
8
Pros:

Clean room.

Cons:

None

2026-06-28 • via Nuitee
R
Roger • family_with_children • ca
8
2026-06-28 • via Nuitee
S
Soledad • couple • ca
10
Clean/comfortable bed to sleep and pretty much basic stuff for the kitchen been prvided.
Pros:

Close to the mall and bus/train station

Cons:

Need upgrade

2026-06-24 • via Nuitee
F
feng • couple • ca
10
2026-06-24 • via Nuitee
H
Harry • solo_traveller • de
8
Pros:

Sehr freundliches Personal, was auch immer sehr hilfreich war, der Pool war nett, gute Verkehrsverbindung, der Weg zur Expo-Line ist nicht so weit.

Cons:

Unser Zimmer war nahe der Straße und der Verkehr war deutlich zu hören.

2026-06-22 • via Nuitee
T
Thomas • couple • us
9
Overall it was a clean place with very comfortable beds and an attentive staff.
Pros:

The breakfast was a nice hot one. Offered pancakes and waffles. No bacon, but sausage. Other items you'd expect were there

Cons:

Location of the breakfast area. It was upstairs. Outside stairways.

2026-06-22 • via Nuitee
T
Thomas • solo_traveller • ca
10
Another wonderful stay
Pros:

Great as usual. Friendly staff, very comfortable, tasty breakfast, clean and spacious rooms, wonderful facilities including..ice, laundry, pool, fitness, iron ( which I needed) convenient location to stores and restaurants and to the Scandifest which we were visiting. Great value too.

Cons:

We would like a freezer part in our fridge.

2026-06-21 • via Nuitee
S
Serena • couple • ca
7
Would recommend and would stay again.
Pros:

Very comfortable, great location, great staff, great breakfast, excellent value.

Cons:

Shampoo was empty, air conditioner was unplugged (we didn’t realize that was the problem until morning), and outlet by sink was not working.

2026-06-21 • via Nuitee
C
Chele_s • solo_traveller • sv
3
Cons:

La seguridad del estacionamiento es mala deberían tener cámaras de seguridad me robaron algo del vehiculo

2026-06-17 • via Nuitee
R
Reg • solo_traveller • ca
8
2026-06-16 • via Nuitee
J
Julie • couple • ca
10
A true gem, staff are amazing, excellent location, beautiful and clean.
Pros:

It is surprisingly quiet, just off the main road with easy access to so many city features. Close enough to “downtown” yet far enough from the busyness of needed.

Cons:

There is nothing. Looking forward to an amazing hot included breakfast tomorrow.

2026-06-16 • via Nuitee
S
Steven • solo_traveller • ca
10
Hassle gree
Pros:

Breakfast great

2026-06-15 • via Nuitee
N
Nick • family_with_children • au
10
Customer service excellence! Well done
Pros:

Everything was amazing. Staff, room, location. EXCELLENT!

Cons:

Nothing, everything was fantastic.

2026-06-15 • via Nuitee
W
William • couple • us
9
2026-06-14 • via Nuitee
R
Roxanne • solo_traveller • ca
6
2026-06-05 • via Nuitee
J
James • solo_traveller • ca
8
Pros:

Bed, tv

Cons:

Tv not in front of bed

2026-06-03 • via Nuitee