Crowne Plaza Toronto Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.2 (3155 reviews)
33 Carlson Court , Toronto , CA
+1 416-675-1234

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location near the airport
Friendly staff
Comfortable rooms
Good food options
Cons:
Unfriendly customer service
Issues with cleanliness
High costs for additional amenities

Categories

Cleanliness
7.59
Some reviews mentioned that the rooms were clean; however, there were also complaints about uncleanliness in areas such as the hallway.
Service
8.06
While most staff were described as friendly and accommodating, there were notable complaints about unhelpful customer service.
Location
8.6
The hotel is conveniently located near the airport, though it is a bit far from the city center.
Room Quality
8.55
Rooms are spacious, comfortable, and well-maintained, described positively in multiple reviews.
Amenities
7.58
Amenities like the gym's water filter were noted to be subpar. Some items were missing or not replenished.
Value for Money
8.04
The value is somewhat diminished by high costs for additional services like TV usage.
Food and Beverage
8.59
The restaurant and breakfast offerings received very positive feedback from guests.
Overall Experience
8.56
Generally, guests reported a positive experience, despite some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:52

Property Description

Luxurious Room Amenities
Experience ultimate comfort in our rooms with pillow-top mattresses, large flat-screen TVs, and modern conveniences like a work desk and coffee maker. The private bathrooms offer a touch of luxury with a tub or walk-in shower.

Dining Experience at Cannery Kitchen & Social
Indulge in a culinary journey at our on-site restaurant, Cannery Kitchen & Social, where you can savor a delightful fusion of classic and global cuisines. Unwind in the lounge with your favorite food and drinks.

Recreational Facilities
Relax and rejuvenate in our indoor pool or stay active at the 24-hour fitness center. For business travelers, our on-site business center is equipped to meet your work needs efficiently.

Book your stay at Crowne Plaza Toronto Airport for a perfect blend of comfort, convenience, and exceptional service.

Important information:

When traveling with pets, please note that an extra charge of 55 CAD per pet, per night applies. Please note that a maximum of 2 pets is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 3155 reviews
Cleanliness: 7.59
Service: 8.06
Location: 8.6
Room Quality: 8.55
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
L
Lena • couple • de
6
2026-09-19 • via Nuitee
K
Keanu • solo_traveller • be
7
Pros:

De faciliteiten en personeel

Cons:

Niets

2026-09-19 • via Nuitee
G
gabriela • family_with_children • ca
9
2026-09-19 • via Nuitee
A
Andrea • solo_traveller • ky
1
Pros:

I liked the airport transport & drivers, reception staff were friendly.

Cons:

The distance from airport, the filth - everywhere!
That much dirt, stains, garbage makes it impossible to enjoy the facilities, food etc bc you just keep thinking about the obvious out in the open uncleanliness. Mildew & mould in the bathroom shower curtains.

2026-09-19 • via Nuitee
S
Shanique • solo_traveller • de
10
Best of the Best
Pros:

This hotel is extremely exceptional. 10/10! ⭐️⭐️⭐️⭐️⭐️ Our stay at the Crowne Plaza Toronto Airport was absolutely perfect. The room was comfortable, the staff were wonderful, and everything was clean and welcoming. We had a fantastic stay and would definitely come back! 🇨🇦❤️

Cons:

Nothing to dislike

2026-09-19 • via Nuitee
P
Pedro Corte • solo_traveller • pt
8
Pros:

The most friendly staff I've found in Canada so far. They are the soul of the unit. Room is good, breakfast is limited, but staff is willing to help you. Near the airport.

Cons:

Limited breakfast options. Simple bar.

2026-09-19 • via Nuitee
J
Jhunes • solo_traveller • cw
7
Crowne Plaza by IHG Toronto Airport
Pros:

The location

Cons:

Breakfast, shuttle service, menu options from the restaurant

2026-09-19 • via Nuitee
J
Javier • solo_traveller • mx
7
Sucio
Pros:

Ubicación

Cons:

La llimpieza.baños de recepcion

2026-09-19 • via Nuitee
M
Maria • couple • us
10
Great hotel
Pros:

The hotel is great. Pristine and quiet. Parking available . Staff was friendly. Easy to check out.

2026-09-18 • via Nuitee
B
Boonyanuch • couple • gb
8
Conveninent great location and good value for money
Pros:

Spacious room, good location, clean very helpful staff

Cons:

Breakfast a bit disappointed, limited choices and same menu everyday. May be more accurate information of location and time of the hotel shuttle bus service from airport to hotel

2026-09-18 • via Nuitee
C
Christopher • couple • ca
10
Peaceful getaway
Pros:

Nojot was an amazing at the front desk. She was friendly easy going but professional. Great way to start my night.

Next day the cleaners were accommodating

Cons:

N/a

2026-09-18 • via Nuitee
N
Nneka • solo_traveller • us
9
Good place to stay.
Pros:

Breakfasts is good.

Cons:

Nothing.

2026-09-18 • via Nuitee
D
David • solo_traveller • cr
10
Great place to stay
Pros:

Great location and service.

Cons:

Nothing to complain about.

2026-09-18 • via Nuitee
E
Elizabeth • solo_traveller • ca
10
Convenient, comfy, friendly stay near Pearson
Pros:

Recently renovated; big comfy room, excellent bed.

Cons:

Nothing - they’re doing a great job

2026-09-17 • via Nuitee
A
Alice • solo_traveller • ca
8
2026-09-17 • via Nuitee
C
Cherish Grace • family_with_children • ph
2
worst staff
Pros:

breakfast is same everyday. they dont change so if you stayed long you will no longer have appetite.

Cons:

nothing just near the airport

2026-09-17 • via Nuitee
M
muhammad • couple • ca
10
2026-09-17 • via Nuitee
M
Marie Pier • couple • ca
10
Belles vacances
Pros:

Très bien

2026-09-17 • via Nuitee
A
Aissam • solo_traveller • ma
6
Pros:

Standard

Cons:

Le petit-déjeuner mal organisé le staff pas professionnel aussi buffet toujours vide pas nourriture pas chaud

2026-09-17 • via Nuitee
B
Bienvenido • couple • au
7
2026-09-16 • via Nuitee