Crowne Plaza Toronto Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.2 (2482 reviews)
33 Carlson Court , Toronto , ca

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Convenient location near the airport
Friendly staff
Comfortable rooms
Good food options
Cons:
Unfriendly customer service
Issues with cleanliness
High costs for additional amenities

Categories

Cleanliness
7.59
Some reviews mentioned that the rooms were clean; however, there were also complaints about uncleanliness in areas such as the hallway.
Service
8.06
While most staff were described as friendly and accommodating, there were notable complaints about unhelpful customer service.
Location
8.6
The hotel is conveniently located near the airport, though it is a bit far from the city center.
Room Quality
8.55
Rooms are spacious, comfortable, and well-maintained, described positively in multiple reviews.
Amenities
7.58
Amenities like the gym's water filter were noted to be subpar. Some items were missing or not replenished.
Value for Money
8.04
The value is somewhat diminished by high costs for additional services like TV usage.
Food and Beverage
8.59
The restaurant and breakfast offerings received very positive feedback from guests.
Overall Experience
8.56
Generally, guests reported a positive experience, despite some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:52

Property Description

Luxurious Room Amenities
Experience ultimate comfort in our rooms with pillow-top mattresses, large flat-screen TVs, and modern conveniences like a work desk and coffee maker. The private bathrooms offer a touch of luxury with a tub or walk-in shower.

Dining Experience at Cannery Kitchen & Social
Indulge in a culinary journey at our on-site restaurant, Cannery Kitchen & Social, where you can savor a delightful fusion of classic and global cuisines. Unwind in the lounge with your favorite food and drinks.

Recreational Facilities
Relax and rejuvenate in our indoor pool or stay active at the 24-hour fitness center. For business travelers, our on-site business center is equipped to meet your work needs efficiently.

Book your stay at Crowne Plaza Toronto Airport for a perfect blend of comfort, convenience, and exceptional service.

Important information:

When traveling with pets, please note that an extra charge of 55 CAD per pet, per night applies. Please note that a maximum of 2 pets is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 28 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 2482 reviews
Cleanliness: 7.59
Service: 8.06
Location: 8.6
Room Quality: 8.55
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
K
K1833TNlw • Couples
4
Not great
Pros:

Check in took over a half hour. We had to park our car at the main entrance that was really busy. The park and stay parking lot was confusing and not well marked. We had to go back to the desk twice becasue we didnt believe it was the correct lot. The lot was not secure. The room was noisey as the fan on the heater was loud. We had to turn the heat down so we could eventually fall asleep. When we first checked in we were given a key etc. Abour and hour later we had a group of people knocking on our door who had the same room key. Turned out the reception gave out the room we were already in. We were able to stay in our room. We would not stay here again due to the non secure parking they offer for the park , stay and fly.

2026-02-20 • via Tripadvisor
J
Jbroer • Couples • Orillia, Ontario
6
Would not recommend
Pros:

Parking is crazy!! Not enough, had to park very very far from the hotel. They didn’t tell us there is a charge to park. $35 for one night. Room was fine. Bathroom was very small. Bed was comfy. Did not realize that there was a small window that opens. Would have been nice to get fresh air in the room. Would not stay here again.

2026-02-15 • via Tripadvisor
D
Doyle • solo_traveller • ca
7
Pros:

Close to where I needed to be in the morning. Quiet except for traffic and planes. Desk guys were great.

Cons:

I was sad that the bar closed at 11. I was sad that there was no bucket for ice and I had to use a bag. Downtown parking prices are no bueno.

2026-02-13 • via Nuitee
N
Newman • solo_traveller • ca
9
Very nice hotel and location to airport and shuttle, nice bar and restaurant
Pros:

The staff very helpful, a special thanks to Mohammad who was professional and accommodating

2026-02-11 • via Nuitee
K
Ken • solo_traveller • ca
8
2026-02-09 • via Nuitee
S
SCOTT • family_with_children • ca
10
2026-02-09 • via Nuitee
N
Nico • couple • nl
8
Goed hotel voor een nacht dichtbij het vliegveld
Pros:

De locatie ( vlakbij) vliegveld en gratis airportshuttle

Cons:

Kamer en hotel wel wat gedateerd

2026-02-08 • via Nuitee
S
Seaside155012 • Business
6
Maybe a 3 star, overall poor service
Pros:

This is far from a 4 star hotel. I give it 3 stars at best. Foreign workers with no pride in customer service. Hotel would not make use of sliding doors due to cold so instead had everyone funnel through a 36" door which I believe is illegal as per fire code with the mass of people staying here coming in and out. Room was ok, not particularly clean, only 1 set of towels for a double room, barely enough room to open door with suitcase, door always hit the closet door, restaurant was a kids menu of fast food despite showing a nice option online and boasting a chef who was clearly not there during our 4 day work stay. Breakfast was nothing special, rather gross to be honest. Anyways overall I do not recommend.

2026-02-06 • via Tripadvisor
Z
Z4619RGanna • Couples
2
Dog barking and staff did nothing
Pros:

Arrived shorty after 2 am. dog constantly barking across the hall. Several calls to front desk and nothing was done. Lady with the dog thought it was funny. It is 12 hours later and still nothing done. I would not recommend this hotel.

2026-01-31 • via Tripadvisor
J
Jean • couple • ca
10
2026-01-30 • via Nuitee
C
chiya • couple • us
7
2026-01-29 • via Nuitee
J
Jocelyne • family_with_children • ca
8
Pros:

The room was ok but pricy

Cons:

No smile or welcomes from the staff, very blunt and cold, check in and check out

2026-01-29 • via Nuitee
B
Brittney • couple • ca
7
2026-01-28 • via Nuitee
K
Khamit • couple • kz
7
2026-01-27 • via Nuitee
D
dimitrios • family_with_children • ca
5
Pros:

Staff

Cons:

The bed is uncomfortable
The pillows are horrible
The heater works like a blow torch and makes so much noise you cant sleep at night
Parking was a mess

2026-01-27 • via Nuitee
K
Khatija • solo_traveller • ca
2
Dirty and hungry
Pros:

I like the airport shuttle

Cons:

Breakfast is not inclusive, no chicken or beef options just pork. Not worth the breakfast price if all I can eat is eggs and bread. Room was not very clean, floor was sticky and felt dirty, tv resolution was very very old, couldn’t even use it. Bath tub had stains, and smelled like urine probably because you still use curtains which are not sanitary. Washroom was also not very clean. For the price I paid, I definitely got ripped off and will not be returning

2026-01-25 • via Nuitee
A
Ayan • extended_group • ca
10
2026-01-24 • via Nuitee
C
Celine • solo_traveller • ca
8
Hôtel très bien situé!
Pros:

L’emplacement est idéal. La navette circule aux 30 minutes. Très efficace. Reçue à la réception en français. Végétarienne, j’ai pu commander un excellent repas au restaurant. La chambre était propre.

Cons:

C’est une question de choix personnel. J’ai trouvé le matelas trop mou!

2026-01-24 • via Nuitee
A
Alex • family_with_children • ca
7
2026-01-22 • via Nuitee
J
Jorge • couple • do
4
Pros:

La habitacion muy limpia y grande
El personal es muy atento y servicial
Tienen servicios de shuttle hacia y desde el arropuerto y un gran parqueo

Cons:

Las almohadas parecen piedras, incomodisimas. En el baño solo una toalla. El desayuno pésimo, los panes no estaban frescos, sabian a rancios, los huevos parecian de caja y ni un solo tipo de quesos o embutidos. Otra cosa, si llegas en la noche tarde no tienen ningun servicio de comida para ordenar

2026-01-22 • via Nuitee