Crowne Plaza Toronto Airport by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.2 (3155 reviews)
33 Carlson Court , Toronto , ca

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location near the airport
Friendly staff
Comfortable rooms
Good food options
Cons:
Unfriendly customer service
Issues with cleanliness
High costs for additional amenities

Categories

Cleanliness
7.59
Some reviews mentioned that the rooms were clean; however, there were also complaints about uncleanliness in areas such as the hallway.
Service
8.06
While most staff were described as friendly and accommodating, there were notable complaints about unhelpful customer service.
Location
8.6
The hotel is conveniently located near the airport, though it is a bit far from the city center.
Room Quality
8.55
Rooms are spacious, comfortable, and well-maintained, described positively in multiple reviews.
Amenities
7.58
Amenities like the gym's water filter were noted to be subpar. Some items were missing or not replenished.
Value for Money
8.04
The value is somewhat diminished by high costs for additional services like TV usage.
Food and Beverage
8.59
The restaurant and breakfast offerings received very positive feedback from guests.
Overall Experience
8.56
Generally, guests reported a positive experience, despite some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:52

Property Description

Luxurious Room Amenities
Experience ultimate comfort in our rooms with pillow-top mattresses, large flat-screen TVs, and modern conveniences like a work desk and coffee maker. The private bathrooms offer a touch of luxury with a tub or walk-in shower.

Dining Experience at Cannery Kitchen & Social
Indulge in a culinary journey at our on-site restaurant, Cannery Kitchen & Social, where you can savor a delightful fusion of classic and global cuisines. Unwind in the lounge with your favorite food and drinks.

Recreational Facilities
Relax and rejuvenate in our indoor pool or stay active at the 24-hour fitness center. For business travelers, our on-site business center is equipped to meet your work needs efficiently.

Book your stay at Crowne Plaza Toronto Airport for a perfect blend of comfort, convenience, and exceptional service.

Important information:

When traveling with pets, please note that an extra charge of 55 CAD per pet, per night applies. Please note that a maximum of 2 pets is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 3155 reviews
Cleanliness: 7.59
Service: 8.06
Location: 8.6
Room Quality: 8.55
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
L
Lisa couple ca
9
2026-08-29 via Nuitee
B
baljit solo_traveller gb
8
2026-08-29 via Nuitee
A
Angela solo_traveller co
8
2026-08-29 via Nuitee
A
Andrew couple us
8
2026-08-29 via Nuitee
S
Szczepan solo_traveller pl
7
Pros:

Cena do jakości.

Cons:

W dniu zameldowania pobrano mi z karty kaucję w wysokości 100 CAD. Po dwudziestu dniach domagam się zwrotu kaucji I hotel w dalszym ciągu nie zwraca. To NADUŻYCIE I NACIĄGANIE KLIENTA!!!

2026-08-29 via Nuitee
A
Ann couple ca
8
Pros:

Just what we expected. Although breakfast can be a little busy.

2026-08-29 via Nuitee
M
Marta couple es
9
Muy bueno
Pros:

La habitación y el desayuno aunque faltaba algo más de bollería con chocolate que no había

Cons:

Está muy lejos de la ciudad y hay que pagar un parking que debería ser gratuito para los huéspedes

2026-08-29 via Nuitee
T
Theresa family_with_children gb
6
It was alright
Pros:

Close to airport

Cons:

Very noisy

2026-08-29 via Nuitee
E
eric couple ca
9
2026-08-28 via Nuitee
D
Dhaval family_with_children ca
3
Pros:

Location is so so

Cons:

First I dont like room as soon as I check in room was dirty blood on bed so I got different room. whn I book did not mention for extra parking charge. we are 3 person and allow only 2 adult for breakfast never go again

2026-08-28 via Nuitee
T
Tullia extended_group de
7
Pros:

Good location next to the airport. Parking available (extra costs).

Cons:

Very expensive for medium standard.

2026-08-28 via Nuitee
L
Louie Pius solo_traveller ch
7
2026-08-28 via Nuitee
G
Gabriel couple ca
8
Pros:

Room was clean and it was comfortable to stay, staff was very nice and the pool was relaxing.

Cons:

The AC it’s a bit noisy so if you’re sensitive to noises while sleeping might affect a bit.

2026-08-28 via Nuitee
L
Laura solo_traveller ca
5
Pros:

Comfortable bed, clean facilities, easy checkout.

Cons:

Thin windows, very loud heating and aircon unit. Most products in the market wouldn't scan.

2026-08-28 via Nuitee
N
Namrata couple ca
7
2026-08-28 via Nuitee
S
sharmin extended_group fr
5
Décevant pour un hotel 4 étoiles
Pros:

Lits doubles spacieux et plutot de bonne qualité
Emplacement proche de l'aéroport
Bon petit-déjeuner
Salle de sport plutôt bien équipé

Cons:

- Très bruyant, nous entendions les avions comme si il n'y avait pas de double vitrage
- Nous avons réservé pour 3 personnes, il n'y avait que peu de serviettes à disposition et que pour deux personnes , nous avons du les demander
- les recharges de produits de toilette n'étaient pas remplis. Il n'y avait pas de savon liquide dans notre salle de bain et il nous ont dit ne plus en avoir à part le tout petit savon solide
- La moitié des lumières ne fonctionnait pas dans notre chambre
- La chambre n'était pas bien nettoyée (tâches sur le meuble)
- Nous pouvons pas ouvrir les fenêtres longtemps car notre chambre donnait sur une vue sur les poubelles à cela s'est ajouté la pluie qui accentuait les odeurs
- La femme de ménage passait toujours avant 9h du matin même le jour de notre check-in ce qui nous réveillait
- Difficultés à trouver une place de parking privé de l'hotel alors qu'on a payé 30 dollars par nuit hors taxes pour se stationner
- Difficulté de communiquer rapidement avec le personnel de l'hotel car il y avait toujours beaucoup de monde à l'accueil
- La piscine intérieure était trop froide pour pouvoir se baigner et dangereuse car le sol était glissant et non nettoyé

2026-08-28 via Nuitee
M
Mayeen extended_group ca
5
I didn’t get the worth of the price of the hotel
Pros:

Near the airport

Cons:

The staff is not friendly. The receptionist is not helpful at all. We book for 4 person but our room only has 2 sets of towels. When we ask for extra 2 towels, he only said he’s busy & the housekeeping is only available in the morning. The breakfast provided also good for 2 pax and I have to call the customer service to give me the 2 extra coupons. Very disappointing.

2026-08-28 via Nuitee
Z
ZHAO couple cn
8
2026-08-27 via Nuitee
M
Mila extended_group ca
4
If I didn’t have too I probably wouldn’t stay here again
Pros:

It was close to airport and had shuttle service

Cons:

The bed was like an air mattress… it was not that clean, didn’t give water at all… they let you buy it downstairs but we bought 2 gatorades and it was $15…. A little ridiculous.

2026-08-27 via Nuitee
N
Nader solo_traveller fr
4
Cons:

Stationnement parking payant pour que finalement nous garer a des centaines de mètres dans un parking meme pas clôturer.
Pour 34$ je m'attendais a mieux.

Petit déjeuner, beaucoup de monde, beaucoup d'attente et choix très limité.

2026-08-27 via Nuitee