Crowne Plaza Toronto Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.2 (2552 reviews)
33 Carlson Court , Toronto , ca

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Convenient location near the airport
Friendly staff
Comfortable rooms
Good food options
Cons:
Unfriendly customer service
Issues with cleanliness
High costs for additional amenities

Categories

Cleanliness
7.59
Some reviews mentioned that the rooms were clean; however, there were also complaints about uncleanliness in areas such as the hallway.
Service
8.06
While most staff were described as friendly and accommodating, there were notable complaints about unhelpful customer service.
Location
8.6
The hotel is conveniently located near the airport, though it is a bit far from the city center.
Room Quality
8.55
Rooms are spacious, comfortable, and well-maintained, described positively in multiple reviews.
Amenities
7.58
Amenities like the gym's water filter were noted to be subpar. Some items were missing or not replenished.
Value for Money
8.04
The value is somewhat diminished by high costs for additional services like TV usage.
Food and Beverage
8.59
The restaurant and breakfast offerings received very positive feedback from guests.
Overall Experience
8.56
Generally, guests reported a positive experience, despite some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:52

Property Description

Luxurious Room Amenities
Experience ultimate comfort in our rooms with pillow-top mattresses, large flat-screen TVs, and modern conveniences like a work desk and coffee maker. The private bathrooms offer a touch of luxury with a tub or walk-in shower.

Dining Experience at Cannery Kitchen & Social
Indulge in a culinary journey at our on-site restaurant, Cannery Kitchen & Social, where you can savor a delightful fusion of classic and global cuisines. Unwind in the lounge with your favorite food and drinks.

Recreational Facilities
Relax and rejuvenate in our indoor pool or stay active at the 24-hour fitness center. For business travelers, our on-site business center is equipped to meet your work needs efficiently.

Book your stay at Crowne Plaza Toronto Airport for a perfect blend of comfort, convenience, and exceptional service.

Important information:

When traveling with pets, please note that an extra charge of 55 CAD per pet, per night applies. Please note that a maximum of 2 pets is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 28 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 2552 reviews
Cleanliness: 7.59
Service: 8.06
Location: 8.6
Room Quality: 8.55
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
N
Nathalie • solo_traveller • ca
10
Pros:

Convenience to and film the airport.

2026-04-18 • via Nuitee
S
Stacey • solo_traveller • ca
7
2026-04-17 • via Nuitee
C
caitlinrQ5115QD • Solo travel
10
Excellent stay
Pros:

I checked in very late at night (2:30 am) on April 16th, and the gentleman checking me in was very helpful and had a lovely calm energy. The front desk staff the following afternoon overall were great- and I stay at a lot of hotels for work so that’s saying something. The Crowne Plaza is always clean & a lovely stay. 5 stars from me.

2026-04-16 • via Tripadvisor
R
Robert • couple • ca
7
Cons:

No face cloth in the room, not enough staff at check in

2026-04-16 • via Nuitee
C
Catherine Ashton • solo_traveller • ca
10
2026-04-16 • via Nuitee
J
Joanna • couple • ca
8
2026-04-14 • via Nuitee
4
455ridas • Solo travel
10
Best Stay
Pros:

Got a voucher from the airport. Comfortable clean rooms. Great food.

2026-04-13 • via Tripadvisor
5
551mohammadt • Couples
10
Comfortable stay
Pros:

nice lobby. spacious rooms. shuttle service great

2026-04-13 • via Tripadvisor
D
Diane • couple • ca
8
Pros:

Location , atmosphere , staff

Cons:

Pool was closed for maintenance and no where was anyone informed til we arrived ! Only reason I booked as I have 4 year old granddaughter who cried the whole night we were there because I had promised to take her swimming at hotel when we got there ! So disappointed !!!

2026-04-13 • via Nuitee
M
Marie • family_with_children • ca
7
Cons:

Très bruyant

2026-04-12 • via Nuitee
N
Norma • couple • ca
10
Pros:

Friendly service rooms were very spacious

Cons:

Nothing

2026-04-12 • via Nuitee
S
Shirley • solo_traveller • au
10
Pros:

Very friendly, professional, helpful and courteous Team Members throughout the Hotel right from reception, restaurant and house keeping services.
Complimentary shuttle service between the Airport Terminal and the Hotel running every 30 minutes on the hour and half hour was an added bonus.

2026-04-11 • via Nuitee
I
Irfan • family_with_children • us
1
Pros:

Very disappointing stay at Crowne Plaza Toronto Airport.

Stayed 5 days with family. No bellboy or porter service, and the manager was rude when asked for basic assistance—said it’s my job to carry luggage.

The worst part: my Lexus SUV was stolen from the hotel’s paid parking ($30/day). The gate was broken, no security noticed, and the hotel had zero awareness until I reported it. Their only response was “call the police” and that parking is at your own risk.

We were left stranded and had to return home using Uber and public transport.

Poor service, no security, and no accountability. Would not recommend.

Cons:

Car got stolen hotel paid parking lot- 🅿️

2026-04-10 • via Nuitee
H
Hannington • solo_traveller • us
2
An expensive lousy stay
Pros:

Location

Cons:

State of the room, lack of service, being over charged and no help to recoup my funds and bad customer service

2026-04-10 • via Nuitee
M
Myra • family_with_children • ca
7
The room had a smell but other than that it was nice and spacious.
Pros:

It was nice a spacious

Cons:

The rug had a smell, it was bad.

2026-04-09 • via Nuitee
F
FLORENCE • family_with_children • ca
8
Pros:

Location

Cons:

Missed our second breakfast due to early flight

2026-04-09 • via Nuitee
N
Norma • solo_traveller • ca
5
good except manager
Pros:

it was all good after a very poor reception by manager on duty

Cons:

the manager..I booked and paid on booking.com for my daughter who had a 3 day trip from India. She was tired and upset so I booked the Toronto hotel for her from Victoria BC. The manger made her wait over a hour maybe more. We went back and forth with him sending me forms for a copy of my drivers licence and all my credit card info. I was rattled too
otherwise would never have given him that info. Now I am worried it will be ill used and what an idiot I was to provide it. His name was
Zaid Mukadam.

2026-04-09 • via Nuitee
K
Khadija • family_with_children • ca
9
2026-04-09 • via Nuitee
D
Dubois • couple • ca
10
De bonnes nuits de sommeil
Pros:

Le lit!

Cons:

La chambre directement en face des ascenseurs ce qui amenait bcp de bruit

2026-04-09 • via Nuitee
T
Tracey • couple • ca
10
2026-04-08 • via Nuitee