Crowne Plaza Toronto Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.2 (3155 reviews)
33 Carlson Court , Toronto , CA

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location near the airport
Friendly staff
Comfortable rooms
Good food options
Cons:
Unfriendly customer service
Issues with cleanliness
High costs for additional amenities

Categories

Cleanliness
7.59
Some reviews mentioned that the rooms were clean; however, there were also complaints about uncleanliness in areas such as the hallway.
Service
8.06
While most staff were described as friendly and accommodating, there were notable complaints about unhelpful customer service.
Location
8.6
The hotel is conveniently located near the airport, though it is a bit far from the city center.
Room Quality
8.55
Rooms are spacious, comfortable, and well-maintained, described positively in multiple reviews.
Amenities
7.58
Amenities like the gym's water filter were noted to be subpar. Some items were missing or not replenished.
Value for Money
8.04
The value is somewhat diminished by high costs for additional services like TV usage.
Food and Beverage
8.59
The restaurant and breakfast offerings received very positive feedback from guests.
Overall Experience
8.56
Generally, guests reported a positive experience, despite some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:52

Property Description

Luxurious Room Amenities
Experience ultimate comfort in our rooms with pillow-top mattresses, large flat-screen TVs, and modern conveniences like a work desk and coffee maker. The private bathrooms offer a touch of luxury with a tub or walk-in shower.

Dining Experience at Cannery Kitchen & Social
Indulge in a culinary journey at our on-site restaurant, Cannery Kitchen & Social, where you can savor a delightful fusion of classic and global cuisines. Unwind in the lounge with your favorite food and drinks.

Recreational Facilities
Relax and rejuvenate in our indoor pool or stay active at the 24-hour fitness center. For business travelers, our on-site business center is equipped to meet your work needs efficiently.

Book your stay at Crowne Plaza Toronto Airport for a perfect blend of comfort, convenience, and exceptional service.

Important information:

When traveling with pets, please note that an extra charge of 55 CAD per pet, per night applies. Please note that a maximum of 2 pets is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 3155 reviews
Cleanliness: 7.59
Service: 8.06
Location: 8.6
Room Quality: 8.55
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
H
HONGYU • solo_traveller • cn
8
2026-10-17 • via Nuitee
B
Bindu Chakrampilly • couple • in
10
Great value for money with all facilities and very good staff.
Pros:

Location , staff, breakfast, cleanliness and the shuttle . So much value for money.

2026-10-17 • via Nuitee
J
John • couple • us
6
2026-10-17 • via Nuitee
A
Adwoa • couple • gh
8
Pleasant stay overall . I will visit again
Pros:

It was clean and comfortable. Staff were helpful and polite . I enjoyed my stay and the free shuttle to the airport was great

2026-10-16 • via Nuitee
K
Kaylee • couple • nl
8
2026-10-15 • via Nuitee
E
Eduardo • family_with_children • mx
9
2026-10-15 • via Nuitee
L
lp • couple • nl
9
Prima
Pros:

Perfecte bedden en kussens

Cons:

Veel buiten geluid komt binnen door de airco

2026-10-15 • via Nuitee
N
Navdeep • couple • ca
10
2026-10-14 • via Nuitee
C
Carol • family_with_children • gb
6
Pros:

Bed was very big n comfy
All very clean
Food ok, bar ok.
Staff on reception not very friendly, no smiles, not welcoming at all.
Big queue to check in on arrival.
Was told 12pm checkout but twice staff knocked our door 11.15am.
Extra payment took out of bank, more than total amount quoted on booking. This could be booking.com fault.

Cons:

Staff not helpful or happy in their work

2026-10-14 • via Nuitee
G
GAJINDER • family_with_children • ca
4
Maintainence response time needs to improve
Pros:

bfast was good checkin was pleasent

Cons:

AC did not work had to switch rooms close to midnight

after callung for over 45 mins then having to walk down to the front desk

2026-10-13 • via Nuitee
A
Annemiek • couple • nl
8
2026-10-13 • via Nuitee
A
Abdirashid • solo_traveller • au
10
2026-10-13 • via Nuitee
D
DIGITAL • solo_traveller • bd
7
Overall good
Pros:

good

Cons:

service

2026-10-13 • via Nuitee
M
Matthew • solo_traveller • gb
5
Not what you would expect from the Crowne Plaza Brand
Pros:

Room was a good size and very clean, close proximity to Airport

Cons:

Breakfast was what you would expect from a Budget Hotel with limited options and even paper bowls used for cereal etc. The Hotel struggled to cope with large coach parties meaning that tables were not cleared quickly and large queues forms at peak times.

2026-10-12 • via Nuitee
C
Chloé • solo_traveller • ca
8
Pros:

Lit confortable, cétait propre.

Cons:

Le temps d'attente à d'accueil était long

2026-10-12 • via Nuitee
A
Ahmed • family_with_children • sa
6
2026-10-12 • via Nuitee
H
hemish • solo_traveller • ca
3
2026-10-12 • via Nuitee
T
Tariq • couple • bd
7
2026-10-12 • via Nuitee
S
Shahid • couple • ca
4
Breakfast fast is good, but customer services poor to upgrade my room one week before my stay but they don’t cooperate
Pros:

Location

Cons:

Poor customer service

2026-10-12 • via Nuitee
R
RICHARD • couple • nc
10
2026-10-12 • via Nuitee