Best Western Gateway Adirondack Inn

Hotels
•
Best Western
6.9 (180 reviews)
175 North Genesee Street , Utica , US
+1 315-732-4121

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location (convenient to highway and restaurants)
Friendly, helpful staff and quick check-in
Breakfast generally varied and plentiful
Some rooms described as clean and comfortable
Pet-friendly option available
Cons:
Multiple reports of dirty/filthy bathrooms, ants and worn/tired rooms
Outdated property and noisy/metal-sounding beds
Broken or malfunctioning in-room appliances (fridge, TV) and vending/juice machines
Limited amenities (no pool, no on-site restaurant) and hygiene issues in breakfast area
Perceived as overpriced for the condition

Categories

Cleanliness
3.8
Multiple reviews report dirty rooms and bathrooms (filthy bathroom, ants, dirty floors), worn/tired surfaces and stained/off-white towels; overall cleanliness is notably poor.
Service
9.3
Staff repeatedly described as friendly, helpful and courteous with quick check-in; isolated operational hiccups (desk staff confirming room status, housekeeping wake-up) but service sentiment is strong.
Location
9.5
Location is frequently praised (convenient to highway, restaurants and good for travelers); consistently a positive aspect across reviews.
Room Quality
5
Mixed to negative: some rooms called comfortable and clean, but many comments about outdated decor, noisy/metal-sounding beds, worn trim, vinyl floors, small bathrooms, and broken in-room appliances (fridge).
Amenities
6
Amenities are mixed: breakfast is often cited as varied and plentiful, but there are complaints about lack of a pool, broken juice machine, limited channel selection on TV and no on-site restaurant.
Value for Money
5
Several guests felt the hotel was overpriced for its condition (explicit comment about not worth $174/night); some considered it acceptable value, producing an overall below-average score.
Food and Beverage
7.5
Breakfast is frequently noted as good, varied and plentiful, though there are hygiene/maintenance complaints (empty dispensers, ketchup issue, some items/machines out of order).
Overall Experience
9.1
Overall impressions are mixed but skew positive regarding staff and location; cleanliness and some room issues reduce the experience for several guests, though many still report a generally pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location:
Situated just half a mile from Interstate 90, the Best Western Gateway Adirondack Inn offers easy access for travelers.

Comfortable Accommodations:
Guest rooms at the inn are thoughtfully designed with amenities such as cable TV, work desks, and cozy furnishings. Some rooms even feature a convenient kitchenette and sofa bed for added comfort.

Great Facilities:
Enjoy the convenience of an on-site fitness center, free Wi-Fi, a business center, and 24-hour front desk services. Additionally, unwind in the games room or pick up souvenirs from the gift shop during your stay.

Ready to experience comfort and convenience at the Best Western Gateway Adirondack Inn? Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

6.9
Based on 180 reviews
Cleanliness: 3.8
Service: 9.3
Location: 9.5
Room Quality: 5
Amenities: 6
Value for Money: 5
Food and Beverage: 7.5
Overall Experience: 9.1
S
Sidney • solo_traveller • us
1
2026-10-22 • via Nuitee
J
Jerry • couple • us
10
2026-10-19 • via Nuitee
T
Tisi • family_with_children • us
7
2026-10-19 • via Nuitee
A
Andrew • couple • us
4
NOt worth the $174 a night, plus they held a $100 deposit for 3 dyas
Pros:

VEry outdated and not worth 174 a night

Cons:

No carpet on floors, cheap vinyl. Worn trim around doors

2026-10-14 • via Nuitee
E
Eileen • couple • us
8
Arrived at 2:40. Lady at desk had to walk over to the other building to ask the head housekeeper if there was any roo
Pros:

Location was very good for us

Cons:

Would have liked if the outside doors were locked at night

2026-10-13 • via Nuitee
K
Kathryn • couple • us
8
2026-10-12 • via Nuitee
S
Smith • couple • us
5
Good for one night
Pros:

Breakfast was varied and plentiful

Cons:

Television was hard to work; there are no instructions with the remote.

2026-10-12 • via Nuitee
D
Dennis • couple • us
9
Great Western never disappoints .
Pros:

Rooms were comfortable,good parking ,quick check in, great breakfest.

Cons:

lack of a pool.

2026-10-07 • via Nuitee
T
Tara • couple • us
5
Good value for the money. Room was clean and comfortable. However, the refrigerator didn’t work in the room. No bottled
Pros:

Clean and comfortable

Cons:

Refrigerator in the room didn’t work. No restaurant.

2026-10-07 • via Nuitee
H
heltman • couple • us
10
Will stay again when I'm back in The Utica area.
2026-09-17 • via Nuitee
D
daniel • couple • us
4
overpriced hotel, worse than a motel.
Pros:

it was a good location

Cons:

everything was dirty. the bathroom was filthy. the shower soap dispenser was completely empty. the air conditioner made an awful noise at night. there was some kind of noise all night coming from the roof area. the ketchup bottle in the continental breakfast area was disgusting. we will never come back.

2026-09-16 • via Nuitee
M
Mark • solo_traveller • us
5
Adequate
Pros:

Didn't eat breakfast. Location suited my needs

Cons:

TV very hard to operate, too many junk applications!

2026-09-16 • via Nuitee
K
Kwadwo • couple • us
8
Pros:

Location

Cons:

Location

2026-08-31 • via Nuitee
C
Cassandra • family_with_children • us
10
Pros:

That I can bring my dog

2026-08-28 • via Nuitee
J
Jennifer • family_with_children • us
8
Pros:

Staff was friendly and helpful. Rooms were clean. Breakfast was good. Overall great stay.

Cons:

Only thing I'd improve was items available to purchase and a better lock on the front door of the area we were staying.

2026-08-17 • via Nuitee
L
Lester • couple • us
8
2026-08-13 • via Nuitee
G
Gene • family_with_children • us
6
Fast Stay was Okay
Pros:

Everything was very basic, no real complaints other than the juice machine was out of order.

2026-08-13 • via Nuitee
M
Morgan • solo_traveller • us
7
2026-08-07 • via Nuitee
F
Francis • couple • us
10
2026-08-03 • via Nuitee
_
_Roman_ • solo_traveller • pl
8
Pros:

Motel w stylu amerykańskim. Dobry dla osób w drodze

2026-07-23 • via Nuitee