Best Western Gateway Adirondack Inn

Hotels
•
Best Western
7.2 (289 reviews)
175 North Genesee Street , Utica , us
+1 315-732-4121

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Cleanliness of the room
Friendly staff
Good location
Cons:
Cold room
Lack of elevator
Breakfast quality poor

Categories

Cleanliness
5.8
Several reviews mentioned issues with cleanliness, including spiderwebs and dust.
Service
9.3
Multiple guests praised the friendly and helpful staff.
Location
8.8
Guests appreciated the location's proximity to restaurants and attractions.
Room Quality
6.8
Some rooms were reported as outdated or having issues, such as small bathrooms.
Amenities
6.8
Limited amenities mentioned, with surprising comments on the lack of a pool.
Value for Money
6.8
Several guests felt the hotel was overpriced based on their experiences.
Food and Beverage
5.8
Breakfast quality was described as poor in some reviews.
Overall Experience
7.5
Overall good experiences noted, despite several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:35

Property Description

Convenient Location:
Situated just half a mile from Interstate 90, the Best Western Gateway Adirondack Inn offers easy access for travelers.

Comfortable Accommodations:
Guest rooms at the inn are thoughtfully designed with amenities such as cable TV, work desks, and cozy furnishings. Some rooms even feature a convenient kitchenette and sofa bed for added comfort.

Great Facilities:
Enjoy the convenience of an on-site fitness center, free Wi-Fi, a business center, and 24-hour front desk services. Additionally, unwind in the games room or pick up souvenirs from the gift shop during your stay.

Ready to experience comfort and convenience at the Best Western Gateway Adirondack Inn? Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
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Guest Reviews

7.2
Based on 289 reviews
Cleanliness: 5.8
Service: 9.3
Location: 8.8
Room Quality: 6.8
Amenities: 6.8
Value for Money: 6.8
Food and Beverage: 5.8
Overall Experience: 7.5
K
Kwadwo • couple • us
8
Pros:

Location

Cons:

Location

2026-08-31 • via Nuitee
C
Cassandra • family_with_children • us
10
Pros:

That I can bring my dog

2026-08-28 • via Nuitee
J
Jennifer • family_with_children • us
8
Pros:

Staff was friendly and helpful. Rooms were clean. Breakfast was good. Overall great stay.

Cons:

Only thing I'd improve was items available to purchase and a better lock on the front door of the area we were staying.

2026-08-17 • via Nuitee
G
Gene • family_with_children • us
6
Fast Stay was Okay
Pros:

Everything was very basic, no real complaints other than the juice machine was out of order.

2026-08-13 • via Nuitee
L
Lester • couple • us
8
2026-08-13 • via Nuitee
M
Morgan • solo_traveller • us
7
2026-08-07 • via Nuitee
F
Francis • couple • us
10
2026-08-03 • via Nuitee
_
_Roman_ • solo_traveller • pl
8
Pros:

Motel w stylu amerykańskim. Dobry dla osób w drodze

2026-07-23 • via Nuitee
R
RALPH • solo_traveller • us
8
Overall experience was great
Pros:

Friendly courteous staff

Cons:

Small bathroom

2026-07-20 • via Nuitee
D
David • solo_traveller • us
1
Pros:

The breakfast

Cons:

Handicap shower pull down chair broken TV was lagging and boxy at times very little channel selection also was awoken at 8 am by housekeeping because they were told we checked out and 2we did not

2026-07-20 • via Nuitee
A
ANDREW • solo_traveller • us
8
2026-07-13 • via Nuitee
J
James • couple • us
8
Good
Pros:

Quiet, comfortable

Cons:

Could be cleaner; needs some updates

2026-07-10 • via Nuitee
S
Suhail • couple • us
10
2026-07-07 • via Nuitee
T
Tracy • family_with_children • us
2
Pros:

Location

Cons:

Property is old and needs to be renovated starting with exterior. The outside online looked nice but once I arrived it was wasn't the the same. Hotel was over priced. The bed was on some type of metal box when you got up it made a metal popping sound. I would not recommend. Our bathroom /tub was old you clean see they tried paint over it to make look newer. I was scared to stand in tub with barefoot so placed a towel down. Towels had a off white that didn't look clean so we went to Walmart to buy our own towels.

2026-07-03 • via Nuitee
M
Mary • solo_traveller • us
4
2026-07-03 • via Nuitee
K
Kelly • couple • us
2
Happy it was only for 1 night.
Pros:

Location to highway

Cons:

Filthy. Had ants in the bathroom. Floors dirty.

2026-06-29 • via Nuitee
M
Mark • solo_traveller • us
9
2026-06-24 • via Nuitee
M
Marlisa • extended_group • us
10
2026-06-22 • via Nuitee
P
Peter • solo_traveller • us
9
2026-06-21 • via Nuitee
C
Cynthia • family_with_children • us
7
It was decent, nothing fancy, price could of been a tad cheaper
Pros:

Didn’t eat there

2026-06-19 • via Nuitee