Best Western Gateway Adirondack Inn

Hotels
•
Best Western
7.2 (261 reviews)
175 North Genesee Street , Utica , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Cleanliness of the room
Friendly staff
Good location
Cons:
Cold room
Lack of elevator
Breakfast quality poor

Categories

Cleanliness
5.8
Several reviews mentioned issues with cleanliness, including spiderwebs and dust.
Service
9.3
Multiple guests praised the friendly and helpful staff.
Location
8.8
Guests appreciated the location's proximity to restaurants and attractions.
Room Quality
6.8
Some rooms were reported as outdated or having issues, such as small bathrooms.
Amenities
6.8
Limited amenities mentioned, with surprising comments on the lack of a pool.
Value for Money
6.8
Several guests felt the hotel was overpriced based on their experiences.
Food and Beverage
5.8
Breakfast quality was described as poor in some reviews.
Overall Experience
7.5
Overall good experiences noted, despite several complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:35

Property Description

Convenient Location:
Situated just half a mile from Interstate 90, the Best Western Gateway Adirondack Inn offers easy access for travelers.

Comfortable Accommodations:
Guest rooms at the inn are thoughtfully designed with amenities such as cable TV, work desks, and cozy furnishings. Some rooms even feature a convenient kitchenette and sofa bed for added comfort.

Great Facilities:
Enjoy the convenience of an on-site fitness center, free Wi-Fi, a business center, and 24-hour front desk services. Additionally, unwind in the games room or pick up souvenirs from the gift shop during your stay.

Ready to experience comfort and convenience at the Best Western Gateway Adirondack Inn? Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.2
Based on 261 reviews
Cleanliness: 5.8
Service: 9.3
Location: 8.8
Room Quality: 6.8
Amenities: 6.8
Value for Money: 6.8
Food and Beverage: 5.8
Overall Experience: 7.5
M
Marjorie • solo_traveller • us
7
2026-05-10 • via Nuitee
M
Marjorie • solo_traveller • us
7
2026-05-10 • via Nuitee
K
Kenneth • couple • us
5
2026-05-10 • via Nuitee
A
Anastasia • family_with_children • il
10
2026-05-07 • via Nuitee
A
Alice • solo_traveller • us
9
2026-04-28 • via Nuitee
• solo_traveller • us
5
2026-04-10 • via Nuitee
D
David • solo_traveller • us
7
Clean and economical. Worn and needs updating
Pros:

Location off thruway. Quiet room in back, except for rowdy neighbors. Good tub.

Cons:

Heat was noisy and inefficient. Needs updating. Bed too soft.

2026-04-08 • via Nuitee
T
Thomas • solo_traveller • us
1
I cannot recommend it due to failure to provide a receipt.
Pros:

The location was adequate. That was not my problem.

Cons:

I travel for work. It is essential my employer receive an itemized receipt for tax purposes as well as employee reimbursement. The owner would not provide me one. it specifically states booking.com is unable to provide me one. I cannot stay there anymore if this is the case. I also found out he could provide me a receipt but he chose not to.

2026-03-24 • via Nuitee
D
Doxtater • solo_traveller • us
8
2026-03-08 • via Nuitee
K
Kristine • solo_traveller • us
7
2026-03-02 • via Nuitee
S
Sheri • extended_group • us
10
2026-03-02 • via Nuitee
M
MAGGIE • solo_traveller • us
4
Won’t stay there again.
Pros:

Convenient off the interstate. Friendly check in

Cons:

In remote building. Pass keys did not work easily for exterior door or room door. Room temperature hard to regulate. Breakfast was poor. Eggs and potatoes cold.

2026-02-26 • via Nuitee
J
Jason • couple • us
8
It was good value. Clean. Comfortable.
Pros:

Very comfy

Cons:

The sink area could use better lighting.

2026-02-23 • via Nuitee
Y
Yanping • family_with_children • ca
8
Pros:

Convenience location for travelers.

2026-01-25 • via Nuitee
C
Chelsea • couple • ca
7
Overall it was a good experience, not much to complain about.
Pros:

The bed was insanely clean and comfortable. The room was spacious and it was very quiet. It was a great sleep compared to other hotels I've stayed at. The location is close to a lot of restaurants as well, which was convenient.

Cons:

There were a few spiderwebs/cobwebs along the walls. I even found and killed a spider, but I was staying in one of the motel rooms so maybe that's to be expected. Another thing- the bathroom was super small... it would be nice if it were a bit bigger. I also wish they had a pool or some other facilities considering it's a little expensive to stay there.

2026-01-20 • via Nuitee
D
David • couple • us
10
2026-01-19 • via Nuitee
W
William • couple • us
7
Pros:

Staff were pleasant and helpful.

Cons:

Our room was located at the back of the building. We arrived after dark and the area was not well lit. We were told to look for entrance “E” and the entrances were not well marked.

When making the reservation online there was no option to select an “AAA” rate. When checking in I inquired if you had AAA rates and if I could benefit from it. I was told my rate could not be changed because the reservation was made online. ??

2026-01-19 • via Nuitee
A
Anita • couple • us
9
Nice hotel.
Pros:

The covered enclosed walkway was nice. During the winter this feature would be great.

The breakfast was wonderful!

2026-01-19 • via Nuitee
D
dave • couple • us
6
I am not rich and cannot afford to pay upwards of $200 a night for a mediocre room.................
Pros:

It was cold!!!, glad there was a microwave

Cons:

I asked for the quietest room possible and was next door to a room with a BARKING DOG!!!!!!!!! bathroom was designed for munchkins!!!!!!!!!!

2026-01-19 • via Nuitee
A
Alis • couple • us
10
2026-01-19 • via Nuitee