Provo River Inn

Hotels
7.2 (1552 reviews)
2230 North University Parkway , Provo , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Soundproof rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Broken amenities

Categories

Cleanliness
4.94
Numerous mentions of dirty rooms, mold, and overall uncleanliness.
Service
8.91
Friendly staff noted, but issues with towels and assistance mentioned.
Location
9.95
Many positive comments about the hotel's location, particularly for events.
Room Quality
5.9
Reports of broken furniture and uncomfortable beds.
Amenities
5.93
Many amenities were broken or not as advertised, including the pool and gym.
Value for Money
7.89
Good value noted when considering price, despite issues.
Food and Beverage
5.94
Breakfast options were limited and the quality was subpar.
Overall Experience
8.11
Overall feelings are mixed with strong points about location but significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:35

Property Description

Scenic Mountain Retreat with Indoor Pool and Hot Tub

Luxurious Rooms with Modern Amenities
Indulge in the comfort of our contemporary, white rooms equipped with cable TV, a cozy armchair, and a spacious work desk. Enjoy the convenience of a coffee maker and ironing facilities in each room for a stress-free stay.

Inviting Lobby and Complimentary Amenities
Relax in our lobby by the fireplace on plush leather sofas. Start your day with a delicious breakfast buffet and take advantage of complimentary passes to Gold’s Gym for a rejuvenating workout.

Book your stay at Baymont Inn & Suites Provo River for a perfect blend of relaxation and adventure amidst Utah’s stunning landscapes.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 1552 reviews
Cleanliness: 4.94
Service: 8.91
Location: 9.95
Room Quality: 5.9
Amenities: 5.93
Value for Money: 7.89
Food and Beverage: 5.94
Overall Experience: 8.11
R
René Murillo Izquierdo • family_with_children • py
3
Me sentí estafado por la NO devolución de mi depósito de garantía.
Pros:

La ubicación

Cons:

NO ME DEVOLVIERON MI DINERO DEL DEPOSITO (GARANTÍA), me dijeron que me llegaría en 3 dias y eso nunca pasó; además estaba la puerta de ingreso a la habitación super vieja y sonaba estruendosamente y el aire acondicionado enfriaba con dificultad.

2026-10-17 • via Nuitee
B
Behling • family_with_children • us
1
Pros:

Nothing i actually asked for a refund and went else where

Cons:

Everything

2026-10-15 • via Nuitee
J
Jo • family_with_children • us
4
won't stay there again.
Pros:

The bed was comfortable.

Cons:

The room was dirty. very few tv channels worked. The heater blew the curtains all night.

2026-10-15 • via Nuitee
C
Catherine • couple • us
6
We like the location but the place is neglected there were noisy people during the night and woke us
Pros:

Good location for us

Cons:

The shower was not working I told the receptionist but she did not do anything about it noisy neighbors that caused a problem but see

2026-10-11 • via Nuitee
R
Rebecca • solo_traveller • us
10
Pros:

Staff how kind and professional they were when getting my needs met and greeting me. It was very welcoming!!

Cons:

Nothing I didn't like.

2026-10-09 • via Nuitee
N
newman • couple • us
10
2026-10-08 • via Nuitee
F
FRANK • couple • us
7
2026-10-08 • via Nuitee
S
Shannon • solo_traveller • us
5
2026-10-08 • via Nuitee
S
Saul • couple • us
10
2026-10-08 • via Nuitee
K
Krystal • solo_traveller • us
10
2026-10-08 • via Nuitee
A
Avison • couple • us
1
Don't stay here.
Pros:

Nothing good to say about this place.

Cons:

Got 1 dirty towel, when I asked for another they didn't have any clean towels. Bed had dirt it it. Bathroom had ants everywhere. Refrigerator was falling out of the broken cabinet it was in. You could see the hallway through the gaps around the doorway. Total dive, I will never go there again.

2026-10-07 • via Nuitee
P
Paul • couple • us
5
Past stays were great, but current one was not. Unlikely at stay here again.
Pros:

We've stayed at this location many times in the past. Great location.

Cons:

We were not told in advance that there was major renovation in progress, breakfast area was closed, pool area closed, construction worker in the halls, parking lot obstructed by construction vehicles, equipment, dumpsters. We had planned 2 nights, but left early to stay elsewhere. No refund for 2nd night. In addition to that a $50 security deposit was charged to our card without notice (although it was returned within 1 week).

2026-09-19 • via Nuitee
W
William • couple • us
1
2026-09-19 • via Nuitee
B
btg • solo_traveller • us
10
2026-09-18 • via Nuitee
T
tamara • solo_traveller • ar
1
Un desastre!
Pros:

NADA! Nada que ver a la publicación hecha en Booking!

Cons:

El hotel estaba en reparación por lo que desayuno como dicen no había y estaba todo dado vuelta, la habitación sucia, las cortinas rotas parecía que un tigre las rasguñó! Lo peor es que reservé dos habitaciones porque fuimos por trabajo, las cancelé y sigo esperando la devolución

2026-09-17 • via Nuitee
T
tamara • couple • ar
1
Desastre
Pros:

Nada

Cons:

Todo, nada que ver a la publicación en Booking, el hotel esta en reparación, la habitación sucia, rota las cortinas, sucio el aire, horrible, todavía estoy esperando la devolución xq me fui, no podía estar 9 noches ahí

2026-09-17 • via Nuitee
G
Gerald • solo_traveller • us
1
The worst motel experience in my life.
Pros:

convent location

Cons:

facility was not clean. my room was dirty and ill maintained. the bed broke. staff was not attentive.

2026-09-16 • via Nuitee
T
Thurman • solo_traveller • us
5
2026-09-15 • via Nuitee
C
Chris • family_with_children • us
8
2026-09-14 • via Nuitee
S
Stark • couple • us
1
2026-09-14 • via Nuitee