Provo River Inn

Hotels
•
Baymont Inn & Suites
7.2 (1474 reviews)
2230 North University Parkway , Provo , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Broken amenities

Categories

Cleanliness
4.94
Numerous mentions of dirty rooms, mold, and overall uncleanliness.
Service
8.91
Friendly staff noted, but issues with towels and assistance mentioned.
Location
9.95
Many positive comments about the hotel's location, particularly for events.
Room Quality
5.9
Reports of broken furniture and uncomfortable beds.
Amenities
5.93
Many amenities were broken or not as advertised, including the pool and gym.
Value for Money
7.89
Good value noted when considering price, despite issues.
Food and Beverage
5.94
Breakfast options were limited and the quality was subpar.
Overall Experience
8.11
Overall feelings are mixed with strong points about location but significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:35

Property Description

Scenic Mountain Retreat with Indoor Pool and Hot Tub

Luxurious Rooms with Modern Amenities
Indulge in the comfort of our contemporary, white rooms equipped with cable TV, a cozy armchair, and a spacious work desk. Enjoy the convenience of a coffee maker and ironing facilities in each room for a stress-free stay.

Inviting Lobby and Complimentary Amenities
Relax in our lobby by the fireplace on plush leather sofas. Start your day with a delicious breakfast buffet and take advantage of complimentary passes to Gold’s Gym for a rejuvenating workout.

Book your stay at Baymont Inn & Suites Provo River for a perfect blend of relaxation and adventure amidst Utah’s stunning landscapes.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 1474 reviews
Cleanliness: 4.94
Service: 8.91
Location: 9.95
Room Quality: 5.9
Amenities: 5.93
Value for Money: 7.89
Food and Beverage: 5.94
Overall Experience: 8.11
R
Rebecca • couple • us
4
Clean bath/sheets but otherwise very soiled.
Pros:

Sheets seemed clean and smell of recent bleaching. Shower & bathroom seem cleaned.

Cons:

Floors, walls and the chair were visibly very stained and soiled. I would not sit in the chair. The main side building exterior door security key lock was broken and appears the doors had been broken at some point.
I debated wanting a refund , and not staying there, but had drove over 9 hrs and exhausted plus a lightening storm was starting . I purchased at nonrefundable discounted and was too tired so just tried to rest.

2026-06-27 • via Nuitee
D
Duran • solo_traveller • us
8
Pros:

Está bien

2026-06-27 • via Nuitee
A
Amanda • family_with_children • us
1
Will not book again
Pros:

The doors locked

Cons:

The pool wasn’t useable and was not listed on the site as such
The included breakfast wasn’t available either
The staff were unwilling to help with the issue

2026-06-27 • via Nuitee
J
Jocelyn • solo_traveller • us
3
2026-06-27 • via Nuitee
S
Sheri • solo_traveller • us
1
horrible...advertisment did not meet reality!!!!
Pros:

nothing

Cons:

that u guys advertised this with a pool n breakfast neither were offered. u also stated on the website that there was a cash deposit of $150 req. that was not true either...they took NO CASH and charged me a different amount for the deposit. and top it all there was a coffee maker but no coffee or cups n our bed cover was dirty!!!

2026-06-27 • via Nuitee
J
Joseph • couple • us
8
Quite enjoyable for the price
Pros:

Friendly staff, clean and well kept property.

Cons:

The water in the shower was hard to adjust and not very hot. The tub is peeling and the shower curtain was curved away from the tub so the floor got wet.

2026-06-26 • via Nuitee
S
Seth • solo_traveller • us
9
very nice
Pros:

room was very nice, with a view of the river trail

2026-06-26 • via Nuitee
L
Lee • couple • us
10
It was clean & comfortable. Looking for comfort
Pros:

The most comfortable bed.

Cons:

A few things to repair, broken toilet roll

2026-06-24 • via Nuitee
T
Tessa • solo_traveller • us
4
Cheap but run down.
Cons:

Old not well kept. Pool empty, no breakfast. Screaming kid next to us.

2026-06-24 • via Nuitee
D
Decker • solo_traveller • us
4
A kid like the plague
Pros:

The price until the surprise security deposit even though we paid $40 petrol deposit.

Cons:

Bed had mold or something on the corners and the floor looked like a crime scene. There were stains all over the carpet. I'm sure this will be used to keep the deposit. Just their way to keep the extorted security deposit.

2026-06-24 • via Nuitee
M
Manne Jone • family_with_children • us
10
Pros:

The manager is very helpful

Cons:

None

2026-06-23 • via Nuitee
N
Nestor • family_with_children • us
3
Desagradable
Pros:

Era grande

Cons:

Holia muy mal la habitación

2026-06-23 • via Nuitee
A
Ashley • solo_traveller • us
1
Run far far away
Pros:

Nothing

Cons:

When I got there, the hotel was not as advertised. There was no free breakfast and no pool. I went to the front desk and got my room. Keys went out to my room and it hadn't been cleaned mind you it was after six p m, so I called the front desk. I went back down and got the keys to my new room. I went in and the air conditioner didn't work there called back down. And let them know so she came up and met me to give me my new room keys. I got into the room and the whole thing was in disrepair. The curtains were broken. The stand for the mini fridge was broken. And the refrigerator was tilted. There was dust galore in the room. Nothing looked like it had ever been deep cleaned, not once. There were stains all over the walls on the door the entire hotel looked like it hadn't been cleaned and about 6 years. Everything was filthy nasty.
And it was so hot. There was no ice available on the property. And not to mention the doors that are supposed to secure the location, we're not locked not once.

2026-06-22 • via Nuitee
M
Marianne • solo_traveller • us
1
Horrible
Pros:

Did not have breakfast there.

Cons:

Toilet was not clean. Stain in toilet. Broken tile in bathroom. Stains on carpet. Pillows were the size of throw Pillows. Square. Not a full size pillow. I checked out early and found another hotel.

2026-06-22 • via Nuitee
M
Mcdonald • solo_traveller • us
2
Pros:

Location

Cons:

Staff was very unprofessional

2026-06-22 • via Nuitee
B
Bill • solo_traveller • us
9
Great place to stay
Pros:

Room was big, clean and very comfortable. Air conditioner was already on and the room was folded down to a good temperature.

Cons:

All was good.

2026-06-20 • via Nuitee
E
Erik • solo_traveller • us
9
2026-06-19 • via Nuitee
J
Julia • solo_traveller • us
5
Pros:

Price,shower,bed

Cons:

Tv remote broken,cell phone charging plug bad

2026-06-19 • via Nuitee
N
Nathan • solo_traveller • us
7
2026-06-18 • via Nuitee
P
Pereira • extended_group • us
9
Overall it was nice and I rather stay there with out a doubt
Pros:

Location was great and the room was ok didn't have enough towels but overall it was good

Cons:

Putting more towels in the room

2026-06-18 • via Nuitee