Provo River Inn

Hotels
Baymont Inn & Suites
7.2 (1432 reviews)
2230 North University Parkway , Provo , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Fax/photocopying
Non-smoking throughout
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Broken amenities

Categories

Cleanliness
4.94
Numerous mentions of dirty rooms, mold, and overall uncleanliness.
Service
8.91
Friendly staff noted, but issues with towels and assistance mentioned.
Location
9.95
Many positive comments about the hotel's location, particularly for events.
Room Quality
5.9
Reports of broken furniture and uncomfortable beds.
Amenities
5.93
Many amenities were broken or not as advertised, including the pool and gym.
Value for Money
7.89
Good value noted when considering price, despite issues.
Food and Beverage
5.94
Breakfast options were limited and the quality was subpar.
Overall Experience
8.11
Overall feelings are mixed with strong points about location but significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:35

Property Description

Scenic Mountain Retreat with Indoor Pool and Hot Tub

Luxurious Rooms with Modern Amenities
Indulge in the comfort of our contemporary, white rooms equipped with cable TV, a cozy armchair, and a spacious work desk. Enjoy the convenience of a coffee maker and ironing facilities in each room for a stress-free stay.

Inviting Lobby and Complimentary Amenities
Relax in our lobby by the fireplace on plush leather sofas. Start your day with a delicious breakfast buffet and take advantage of complimentary passes to Gold’s Gym for a rejuvenating workout.

Book your stay at Baymont Inn & Suites Provo River for a perfect blend of relaxation and adventure amidst Utah’s stunning landscapes.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 1432 reviews
Cleanliness: 4.94
Service: 8.91
Location: 9.95
Room Quality: 5.9
Amenities: 5.93
Value for Money: 7.89
Food and Beverage: 5.94
Overall Experience: 8.11
H
Harper couple us
7
Good place to sleep and move on
Pros:

Inexpensive but clean

Cons:

No breakfast, Parking on Street if you have a U Haul or Trailer

2026-05-29 via Nuitee
J
Jill couple us
3
Don’t, just don’t.
Pros:

There wasn’t much to like. The king size bed was comfortable.

Cons:

The property was pretty gross. Carpet had huge stains, there was a coffee maker but no coffee, ice machine was broken, the smoke alarm was gutted, there was a place for a blow dryer, but the blow dryer itself, was not there. There was used soap in the shower, and food in the refrigerator. Pretty disgusting.

2026-05-28 via Nuitee
S
Shelli solo_traveller us
8
Great Price Great Location and Comfortable Room
Pros:

Price Comfort and Location

Cons:

Maria and Cleaning Staff Great

2026-05-28 via Nuitee
A
Auston couple us
5
2026-05-27 via Nuitee
R
Raul solo_traveller us
8
Pros:

Good

Cons:

Good

2026-05-27 via Nuitee
R
R solo_traveller us
10
2026-05-26 via Nuitee
M
Melanie family_with_children us
9
The room felt secure in a nice place next to river really nice people and good maintenance would for sure book again!
Pros:

Felt secure and no noise really quiet

Cons:

The table and the chair were really loose but other than that perfect

2026-05-26 via Nuitee
P
Pereira solo_traveller us
8
2026-05-26 via Nuitee
L
Lindsey solo_traveller us
6
Great price, clean bed, but...
Pros:

The sheets were clean and the bed was very comfortable. The woman at the front desk was very helpful and one of the housekeepers we saw was solicitous and helpful. The price was great.

Cons:

The general condition was not great. The ceiling and walls of the bathroom were pretty grungy. Idon't think the bathroom fan did anything but make noise because steam collected and ran down the walls. The tub, toilet and sink looked like they have only been quick cleaned for the last 20 years and were not clean around the edges. The hair dryer didn't work. The outside door lock was broken and didn't need a key card; anyone could be walking in. We didn't feel comfortable putting any of our things on the floor.

2026-05-25 via Nuitee
H
Holly family_with_children us
3
Would not stay there again.
Pros:

Location was next to the river walkway and we spent our time there instead of in the hotel.

Cons:

It was dirty. The bed was awful and hard. Ice machines didn’t work and the pool and hot tub were closed. Bathroom sink had rust in it and there was only one bath towel in the bathroom.

2026-05-24 via Nuitee
R
Rachelle solo_traveller us
5
Awesome location.For what I paid, convenience was great but my kids dorms were better facilities
Pros:

Location near the trail and nearby amenities were perfect. I went for a long walk on the river trail. The staff was very helpful when I left something in my room and needed to get back in after check out.

Cons:

There was no toilet paper. There was a missing towel bar. Chipping paint inside the tub. Carpet needs to be replaced in the stairwell. Clean but needs a lot of updating in the interior.

2026-05-24 via Nuitee
B
Buck couple us
1
2026-05-24 via Nuitee
G
G solo_traveller us
3
Good spot in Provo but an old hotel with zero amenities
Pros:

Great location and the price was good!

Cons:

Pool was out of service, ice machine was broken, bathroom light wouldn’t turn on after the first night, no breakfast in the morning.

2026-05-22 via Nuitee
N
Noah couple us
1
It was gross and cost too much money for how bad it was.
Pros:

It was in a good location.

Cons:

The room was stained, dirty, and gross. There were brown stains on the curtains, the carpet was torn and stained, and the shower was disgusting. The first room they put us in was horrible, with flies coming out of the sink and the toilet constantly running. We asked for another room and although the second room was in better shape it wasn’t much better. Still gross, still in disrepair, just no flies and running toilet. My wife and I were afraid to walk around barefoot on the carpet because of how dirty it was. We booked their nicest room so I’m scared to see what their cheaper rooms look like.

2026-05-22 via Nuitee
D
Duke solo_traveller us
1
Worst experience
Pros:

It was in a nice area

Cons:

Arrived late from a long drive, to find out that there was no elevators to the 2nd floor. The property is old and needs new upgrades on everything from the carpets, furniture, bathroom. Found opened Condom wrap in between the sheets and stains on the bed. Requested to be moved to another room immediately. Unfortunately it was already too late to checked out and find another hotel. Informed staff in am and requested manager to call us, still waiting for the call.

2026-05-21 via Nuitee
D
Diana family_with_children us
1
It was awful.
Pros:

Nothing. Pictures are extremely misleading.

Cons:

Everything. The building and rooms seemed to be falling apart.

2026-05-21 via Nuitee
D
Damoude solo_traveller us
7
It was a decent place to stay
Pros:

Location was amazing….

Cons:

No pool

2026-05-20 via Nuitee
N
nora ivanna couple co
1
Pros:

No breakfast, no clean, no service

Cons:

I don't like nathing

2026-05-19 via Nuitee
B
Billsie solo_traveller us
1
Cons:

Only got a half roll of toilet paper between 4 people.

2026-05-19 via Nuitee
K
Katherine family_with_children us
8
Pros:

Love everything about this place except for the misrepresentation of the pool.

Cons:

They still haven't fixed the pool and jaquzzi, but are still advertising it on the website as open.

2026-05-19 via Nuitee