Provo River Inn

Hotels
•
Baymont Inn & Suites
7.2 (1315 reviews)
2230 North University Parkway , Provo , us

listing image 1
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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Fax/photocopying
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Access to nearby indoor pool
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Broken amenities

Categories

Cleanliness
4.94
Numerous mentions of dirty rooms, mold, and overall uncleanliness.
Service
8.91
Friendly staff noted, but issues with towels and assistance mentioned.
Location
9.95
Many positive comments about the hotel's location, particularly for events.
Room Quality
5.9
Reports of broken furniture and uncomfortable beds.
Amenities
5.93
Many amenities were broken or not as advertised, including the pool and gym.
Value for Money
7.89
Good value noted when considering price, despite issues.
Food and Beverage
5.94
Breakfast options were limited and the quality was subpar.
Overall Experience
8.11
Overall feelings are mixed with strong points about location but significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:35

Property Description

Scenic Mountain Retreat with Indoor Pool and Hot Tub

Luxurious Rooms with Modern Amenities
Indulge in the comfort of our contemporary, white rooms equipped with cable TV, a cozy armchair, and a spacious work desk. Enjoy the convenience of a coffee maker and ironing facilities in each room for a stress-free stay.

Inviting Lobby and Complimentary Amenities
Relax in our lobby by the fireplace on plush leather sofas. Start your day with a delicious breakfast buffet and take advantage of complimentary passes to Gold’s Gym for a rejuvenating workout.

Book your stay at Baymont Inn & Suites Provo River for a perfect blend of relaxation and adventure amidst Utah’s stunning landscapes.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 1315 reviews
Cleanliness: 4.94
Service: 8.91
Location: 9.95
Room Quality: 5.9
Amenities: 5.93
Value for Money: 7.89
Food and Beverage: 5.94
Overall Experience: 8.11
B
Brenda • family_with_children • us
10
2026-01-30 • via Nuitee
B
Barabino • family_with_children • us
6
Cons:

No parking for vehicle towing trailer.

2026-01-30 • via Nuitee
M
Moala • couple • us
10
2026-01-30 • via Nuitee
P
Ponce • solo_traveller • us
1
I felt unsafe.
Pros:

It was roomy

Cons:

I had someone banging at my door like the police at 11 pm at night and some weird guy was asking me for a charger I did not have and made me feel very uncomfortable so I left I wish I could get a refund about my stay. When I dropped off the key it turned out to be the front desk receptionist

2026-01-27 • via Nuitee
J
Jacob • family_with_children • us
1
It was terrible, seriously the most disgusting hotel I have ever stayed at!!
Pros:

Nothing

Cons:

Broken pool, no breakfast after advertised, absolutely no amenities available. Gross rooms, floors gross, tub dirty, stained sheets everywhere, not even actual pillows, they were little 12x12 throw pillows, stains on the walls and ceilings, chipped paint, ripped curtains, broken tiles everywhere. It was terrible!!

2026-01-26 • via Nuitee
S
Story • family_with_children • us
6
Pros:

The location is convenient with a trail to walk our dogs. The bed was comfortable.

Cons:

There was dirt on the comforter on one of the beds and one of the pillow cases had a dirty pillow case. The water pressure in the sink was very low. The pool should have been locked with a sign indicating it was closed.

2026-01-25 • via Nuitee
Z
Zachriah • family_with_children • us
10
Great
Pros:

Its so friendly

Cons:

They didnt have breakfast

2026-01-24 • via Nuitee
P
Pamela • family_with_children • us
7
2026-01-20 • via Nuitee
C
Cristian • couple • us
4
Good staff and location nothing else good
Pros:

Great staff check in lady was great.

Cons:

place was dated and room needs updating there was no pictures on wall but hooks still there. Tv wasn’t working great and not really soap or shampoo enough for two people in room.

2026-01-20 • via Nuitee
D
David • family_with_children • us
8
Liked the near by river walk
Pros:

Liked the Centra location

Cons:

The Jacuzzi was not in working order, really needed the hot soak after being on the road....

2026-01-20 • via Nuitee
R
Rob • family_with_children • us
7
Worth the value
Pros:

Location to football stadium was amazing. near the river for walking

Cons:

Breakfast foods were skimped

2026-01-20 • via Nuitee
S
Stefanie • extended_group • us
2
2026-01-20 • via Nuitee
A
Alex • couple • us
8
2026-01-20 • via Nuitee
R
Robert • couple • us
5
A wonderful location. With a lot of care, it could be a wonderful motel.
Pros:

The worst
There was no food there

Cons:

A good carpet cleaning would go a long way in that motel

2026-01-19 • via Nuitee
E
Erika • family_with_children • us
10
Pros:

Resonable price
Breakfast was so helpful
Able to rest while there was no place to go

2026-01-19 • via Nuitee
R
Rodney • family_with_children • ca
2
Hotel very run down
Pros:

Breakfast was terrible. Juice machine out of order. Very disappointed limited option

Cons:

Pool and hot tub shut down by state health authorities

2026-01-19 • via Nuitee
D
Dana • couple • us
3
Very nice people at the counter but the facility was a dump. Great potential though is someone fixed
Pros:

The photos showed a nice pool and a complimentary breakfast. The chair in the room was torn with stuffing coming out.

Cons:

The pool was closed. The A/C didn’t work, and the breakfast lacked eggs, meats, proteins and OJ. It was coffee, waffle batter and packaged oatmeal.

2026-01-19 • via Nuitee
D
Darci • solo_traveller • us
1
Absolutely deplorable!!!!! Paid for 4 days-couldn’t stay 1 so disgusting
Pros:

There were a couple of pictures on the wall that were decent.

Cons:

The area was the only thing good. My room looked as if someone fought for their life and lost. Not only that, but didn’t get found for months, in the summer time with no a/c! I kid you not. Hair in the bed, stains on pillowcases, they don’t get washed after they are used! It is absolutely gross and disgusting. The bathroom, I couldn’t physically stand in the shower to use it, it was that disgusting. The condition of this room was downright deplorable! Oh, and nothing was in working condition , which they didn’t disclose until after the paperwork got signed! Then, no pool, spa, gym, anything else- and the breakfast was literally bread and 1 waffle maker with no syrup, no spray or anything else to go with it. The cup to pour hot water in it - wouldn’t hold hot water!! Just burned a hole in the bottom of the cup. So ridiculous! The juice machine - you guessed it, out of order!! There was so much yelling in the morning, that nobody could sleep, I get that isn’t their fault, well- until I came out to find out where it was coming from and it was the wife of the manager yelling at their daughter! I saw the wife later tracking another resident as he was backing out of a parking space. She was staring and following him driving away like he was some type of thief. Not just deplorable living conditions , but just flat out creepy!! I don’t care if it was free every night, still not worth it!!!!! Massive Spider webs and wasp nests, I can seriously keep going…

2026-01-19 • via Nuitee
J
Jarren • solo_traveller • us
8
2026-01-19 • via Nuitee
C
CONNIE • couple • us
5
Cons:

Carpet was very dirty, no ice

2026-01-19 • via Nuitee