Garner Hotel Frankfurt - Palmengarten by IHG

Hotels
•
Garner
7.5 (2245 reviews)
Sophienstra?e 40 , Frankfurt/Main , de
+49 69 71915880

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Good breakfast selection
Friendly and helpful staff
Convenient location with easy access to public transport
Cons:
Issues with cleanliness in some areas
Noisy rooms facing the road
Malfunctioning amenities such as TV
Some staff members may lack professionalism

Categories

Cleanliness
6.33
Several comments indicated issues such as unclean areas in rooms and restaurant.
Service
8.3
Many reviews mentioned friendly staff and good service overall, despite some specific issues.
Location
8.34
Positive feedback about the convenient location, especially regarding transport access.
Room Quality
7.29
Room quality received mixed reviews; some had issues with cleanliness, whereas size and comfort were praised.
Amenities
6.82
Amenities liked but with noted issues such as malfunctioning TV and lack of coffee-making facilities.
Value for Money
7.78
Good value noted in most reviews, although spoiled by some service and cleanliness issues.
Food and Beverage
7.83
Breakfast described positively, but there were complaints about cleanliness in dining areas.
Overall Experience
7.3
Mixed feelings reflected overall, balancing positive aspects with significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:27

Property Description

Convenient Location
Located in Frankfurt's Bockenheim district, Novum Hotel Imperial Frankfurt Messe is just a short walk from the Frankfurt Trade Fair. With easy access to public transportation, guests can explore the city with ease.

Comfortable Accommodations
The hotel offers bright and soundproofed rooms with classic-style décor, ensuring a comfortable stay for guests. Each room is equipped with cable TV and a private bathroom, providing all the necessary amenities for a relaxing experience.

Great Connectivity
Situated a 5-minute walk from Palmengarten Park and Bockenheimer Warte Underground Station, guests have quick access to popular attractions and key transportation hubs. Whether visiting for business or leisure, Novum Hotel Imperial provides a convenient and well-connected stay.

Book your stay at Novum Hotel Imperial Frankfurt Messe for a comfortable and convenient experience in Frankfurt.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Location

Guest Reviews

7.5
Based on 2245 reviews
Cleanliness: 6.33
Service: 8.3
Location: 8.34
Room Quality: 7.29
Amenities: 6.82
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 7.3
D
Dorota • family_with_children • ae
1
Had to check out early because of overheating
Pros:

Good location- great place for stays in the winter.

Cons:

The hotel doesn’t have a functioning ac. It’s just a central fan. The windows don’t open and my room was on the sunny side. Making it impossible to stay in there.

2026-08-07 • via Nuitee
A
Alexander • solo_traveller • de
8
2026-08-06 • via Nuitee
S
Süzük • extended_group • de
8
Pros:

Wir haben nur eine Nacht übernachtet..
Es war alles super!

2026-08-06 • via Nuitee
G
Gute • extended_group • de
10
Pros:

Das Frühstück war super

Cons:

Das sie kein Bier mehr hatten

2026-08-06 • via Nuitee
S
Sahar • extended_group • de
6
Es war ganz nett und okay.
Pros:

Personal war sehr nett die Zimmer war auch ganz okay. Für den Preis kann man es machen für 2-3 Nächte aber nicht mehr. Die Lage des Hotels hat uns sehr gefallen. Es war ziemlich ruhig auf den Straßen und leicht zu Fuß erreichbar für die U-Bahn oder den Supermarkt. Abend hat man sich da schon sicher gefühlt.

Cons:

Es gab keine Minibar und sehr wenig Licht. Manchmal war es auch zu dunkel im Zimmer. Die Tapete hängen ein bisschen von der Wand ab und die putzkraft ist am Morgen extrem laut. Manchmal kommen die auch ins Zimmer rein, obwohl man noch keinen Checkout hat.

2026-08-06 • via Nuitee
H
Hartmut • solo_traveller • de
9
2026-08-05 • via Nuitee
W
Werner • solo_traveller • de
8
Pros:

Alles war sauber und in Ordnung.

Cons:

Es gab kaum Parkplätze, anders als bei Booking ausgewiesen.

2026-08-05 • via Nuitee
A
Andrea • solo_traveller • de
9
2026-08-04 • via Nuitee
M
Manuel Braun • solo_traveller • de
2
2026-08-04 • via Nuitee
C
Chara • extended_group • gr
8
2026-08-04 • via Nuitee
C
Chris • couple • us
8
Clean place but no comfortable AC only fan cool. Good customer service , lousy breakfast!
Pros:

Shower and Twin beds

Cons:

AC is centrally located they switch off during night hot and humid inside room can’t sleep well. There is a controller for ( not AC) fan cool 3.2,1 knob tubs cheating in the website saying AC cool in the room

2026-08-04 • via Nuitee
S
Steven • family_with_children • de
7
2026-08-04 • via Nuitee
M
Mihail Eduard • solo_traveller • ro
10
2026-08-03 • via Nuitee
T
Thomas • solo_traveller • de
8
2026-08-03 • via Nuitee
T
Tina • family_with_children • de
9
Pros:

Alles hat gut gepasst. Danke für das Aufbewahren unseres Koffers!

2026-08-03 • via Nuitee
D
Dunia • family_with_children • it
8
2026-08-03 • via Nuitee
N
Nerijus • solo_traveller • lt
8
2026-08-02 • via Nuitee
R
Robert • solo_traveller • de
7
Pros:

Gute ruhige Lage nahe Zentrum.

Cons:

In einem Zimmer ging die Klimaanlage nicht.

2026-08-02 • via Nuitee
K
Karin • extended_group • de
9
2026-07-24 • via Nuitee
D
Daniela • solo_traveller • de
7
Pros:

Das Hotel ist zentral gelegen und war für eine Nacht als Zwischenstopp vollkommen in Ordnung.

Cons:

Das Frühstücksbuffet hat uns gar nicht gefallen.

2026-07-23 • via Nuitee