Garner Hotel Frankfurt - Palmengarten by IHG

Hotels
•
Garner
7.5 (2141 reviews)
Sophienstra?e 40 , Frankfurt/Main , de

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Children allowed

Facilities

Non-smoking rooms
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Sauna
Non-smoking throughout
Allergy-free room
Steam room
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Good breakfast selection
Friendly and helpful staff
Convenient location with easy access to public transport
Cons:
Issues with cleanliness in some areas
Noisy rooms facing the road
Malfunctioning amenities such as TV
Some staff members may lack professionalism

Categories

Cleanliness
6.33
Several comments indicated issues such as unclean areas in rooms and restaurant.
Service
8.3
Many reviews mentioned friendly staff and good service overall, despite some specific issues.
Location
8.34
Positive feedback about the convenient location, especially regarding transport access.
Room Quality
7.29
Room quality received mixed reviews; some had issues with cleanliness, whereas size and comfort were praised.
Amenities
6.82
Amenities liked but with noted issues such as malfunctioning TV and lack of coffee-making facilities.
Value for Money
7.78
Good value noted in most reviews, although spoiled by some service and cleanliness issues.
Food and Beverage
7.83
Breakfast described positively, but there were complaints about cleanliness in dining areas.
Overall Experience
7.3
Mixed feelings reflected overall, balancing positive aspects with significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:27

Property Description

Convenient Location
Located in Frankfurt's Bockenheim district, Novum Hotel Imperial Frankfurt Messe is just a short walk from the Frankfurt Trade Fair. With easy access to public transportation, guests can explore the city with ease.

Comfortable Accommodations
The hotel offers bright and soundproofed rooms with classic-style décor, ensuring a comfortable stay for guests. Each room is equipped with cable TV and a private bathroom, providing all the necessary amenities for a relaxing experience.

Great Connectivity
Situated a 5-minute walk from Palmengarten Park and Bockenheimer Warte Underground Station, guests have quick access to popular attractions and key transportation hubs. Whether visiting for business or leisure, Novum Hotel Imperial provides a convenient and well-connected stay.

Book your stay at Novum Hotel Imperial Frankfurt Messe for a comfortable and convenient experience in Frankfurt.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.5
Based on 2141 reviews
Cleanliness: 6.33
Service: 8.3
Location: 8.34
Room Quality: 7.29
Amenities: 6.82
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 7.3
M
Majl • family_with_children • at
7
2026-06-06 • via Nuitee
C
Claudio • solo_traveller • il
9
2026-06-05 • via Nuitee
R
Ralf • solo_traveller • de
9
2026-06-04 • via Nuitee
G
GeoArist • solo_traveller • gr
9
Ευχάριστη διαμονή
Pros:

Πολύ βολική τοποθεσία, 5 λεπτά από στάση μετρό. Καλή περιοχή, κοντά στο Palmen Garten. Μικρό, συμπαθέστατο ξενοδοχείο, ευγενικό προσωπικό, ολοκάθαρα, ωραία και ευρυχωρα δωμάτια.Οι πετσέτες άλλαζαν κάθε μέρα. Το πρωινό, πολύ καλό, με ποικιλία σε είδη, ολόφρεσκα φρουτα καθε μερα και καλό καφέ...

2026-06-04 • via Nuitee
B
Bernhard • couple • at
5
2026-06-04 • via Nuitee
M
Martin • solo_traveller • de
6
2026-06-02 • via Nuitee
J
Julio • solo_traveller • es
10
Pros:

El desayuno y la habitación. Personal muy agradable. Tuve suerte y me pusieron en suite

2026-06-02 • via Nuitee
T
Tina • solo_traveller • de
8
2026-06-02 • via Nuitee
R
Ralf • solo_traveller • de
8
2026-06-01 • via Nuitee
R
Ralf • solo_traveller • de
8
2026-06-01 • via Nuitee
T
teamgusi • couple • de
7
Pros:

Das Zimmer war schön. Das Hotel ließ sich von der Autobahn gut erreichen.

Cons:

Der außenliegende Sonnenschutz des Fensters war defekt. Fas Fenster ließ sich dadurch nicht öffnen. Es war kein PKW Stellplatz am Hotel frei. Eine vorherige Reservierung eines Stellplatzes war nicht möglich.

2026-06-01 • via Nuitee
G
Gabriele • solo_traveller • de
7
Pros:

Zentrale Lage und Parkplatz direkt hinter dem Hotel

Cons:

Alles gut 👍

2026-06-01 • via Nuitee
L
Lisa-Marie • solo_traveller • de
7
Gutes Hotel für einen kurzen Aufenthalt
Pros:

Gute Anbindung, es gibt ein paar kostenpflichtige Parkplätze, freundliches, helles Zimmer.
Bad war sauber , jeden Tag wurde Zimmer wieder hergerichtet

Cons:

Fußboden im Zimmer war dreckig, Bettwäsche nicht sauber, keine Minibar, wobei ein Kühlschrank bei 30 Grad wirklich schön gewesen wäre.
Personal war selten sichtbar und nicht sehr gut geschult, manche wussten nicht einmal, wie ein EC Gerät funktioniert.

2026-05-31 • via Nuitee
A
Andrea • solo_traveller • sk
8
2026-05-31 • via Nuitee
L
Lorenzo • solo_traveller • it
6
2026-05-30 • via Nuitee
F
Fromm • solo_traveller • de
8
Pros:

Gute Lage, saubere Zimmer, freundliche Personal

Cons:

Frühstück Auswahl war nicht groß

2026-05-30 • via Nuitee
T
Tanja • family_with_children • de
9
Preis-Leistung super und rundum zufrieden
Pros:

Hotel war sehr ansprechend, Zimmer sauber und großzügig, beim Frühstück war alles wichtige vorhanden, Personal freundlich. Relativ ruhige Lage und trotzdem ist man schnell im Zentrum (auch zu Fuß gut möglich)

2026-05-29 • via Nuitee
K
Karl-Heinz • solo_traveller • de
8
2026-05-29 • via Nuitee
E
Edy • solo_traveller • br
8
Foi bom e tranquilo
Pros:

Café da manhã , habitação , localização

2026-05-28 • via Nuitee
A
Alfred • couple • de
8
2026-05-27 • via Nuitee