Garner Hotel Frankfurt - Palmengarten by IHG

Hotels
•
Garner
7.5 (2312 reviews)
Sophienstra?e 40 , Frankfurt/Main , DE
+49 69 71915880

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
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Review Highlights

Pros:
Clean and comfortable rooms
Good breakfast selection
Friendly and helpful staff
Convenient location with easy access to public transport
Cons:
Issues with cleanliness in some areas
Noisy rooms facing the road
Malfunctioning amenities such as TV
Some staff members may lack professionalism

Categories

Cleanliness
6.33
Several comments indicated issues such as unclean areas in rooms and restaurant.
Service
8.3
Many reviews mentioned friendly staff and good service overall, despite some specific issues.
Location
8.34
Positive feedback about the convenient location, especially regarding transport access.
Room Quality
7.29
Room quality received mixed reviews; some had issues with cleanliness, whereas size and comfort were praised.
Amenities
6.82
Amenities liked but with noted issues such as malfunctioning TV and lack of coffee-making facilities.
Value for Money
7.78
Good value noted in most reviews, although spoiled by some service and cleanliness issues.
Food and Beverage
7.83
Breakfast described positively, but there were complaints about cleanliness in dining areas.
Overall Experience
7.3
Mixed feelings reflected overall, balancing positive aspects with significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:27

Property Description

Convenient Location
Located in Frankfurt's Bockenheim district, Novum Hotel Imperial Frankfurt Messe is just a short walk from the Frankfurt Trade Fair. With easy access to public transportation, guests can explore the city with ease.

Comfortable Accommodations
The hotel offers bright and soundproofed rooms with classic-style décor, ensuring a comfortable stay for guests. Each room is equipped with cable TV and a private bathroom, providing all the necessary amenities for a relaxing experience.

Great Connectivity
Situated a 5-minute walk from Palmengarten Park and Bockenheimer Warte Underground Station, guests have quick access to popular attractions and key transportation hubs. Whether visiting for business or leisure, Novum Hotel Imperial provides a convenient and well-connected stay.

Book your stay at Novum Hotel Imperial Frankfurt Messe for a comfortable and convenient experience in Frankfurt.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Location

Guest Reviews

7.5
Based on 2312 reviews
Cleanliness: 6.33
Service: 8.3
Location: 8.34
Room Quality: 7.29
Amenities: 6.82
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 7.3
C
Carina • solo_traveller • de
9
2026-10-17 • via Nuitee
P
Pedro • couple • ch
8
2026-10-16 • via Nuitee
B
Benjamin • couple • de
10
2026-10-16 • via Nuitee
S
Stephanie • extended_group • us
8
Very content and relaxing even though it was a work trip
Pros:

The breakfast and the location and the overall vibe, including the services in the lobby which were very welcoming.

Cons:

There was not enough light in the room and I thought it was weird that we were charged for tea in the lobby.

2026-10-14 • via Nuitee
G
Giorgio • solo_traveller • it
8
Posizione top per lavoratori nella Bankenviertel
Pros:

Posizione top!

Cons:

Doccia rotta, avvisato la reception la mattina e la sera tornato da lavoro era ancora rotta. sono venuti a sostituirmela alle 23, provocando un disagio.

2026-10-13 • via Nuitee
A
Andreas • solo_traveller • dk
1
2026-10-09 • via Nuitee
A
Amina • solo_traveller • es
2
Cons:

AC didn’t even have a button; was fully broken and windows weren’t good so you could hear everything

2026-10-07 • via Nuitee
S
SILVIA • solo_traveller • it
9
Pros:

tutto ottimo

2026-10-07 • via Nuitee
S
Simone • solo_traveller • it
8
2026-10-07 • via Nuitee
B
blaubeer58 • solo_traveller • de
8
Pros:

Sehr schön angerichtetes Frühstück. Nach hinten gehendes Zimmer war sehr ruhig mit Blick ins Grüne.

Cons:

Zuerst bekamen wir ein unruhiges völlig überhitztes ungelüftetes Zimmer, konnten es aber gleich tauschen. Die Duschkopf Befestigung war unbrauchbar, wir haben es gemeldet.

2026-09-19 • via Nuitee
I
Ines • extended_group • de
6
Pros:

Die Lage des Hotels war toll und das Personal recht freundlich

Cons:

Das Zimmer war viel zu warm, Klimaanlage war nicht funktionsfähig. Das Frühstück war überteuert.

2026-09-18 • via Nuitee
G
Grzegorz • extended_group • pl
8
2026-09-18 • via Nuitee
P
Pendler4 • solo_traveller • de
8
2026-09-17 • via Nuitee
A
Alexandra • solo_traveller • de
5
ok, würde aber nächstes mal woanders buchen
Pros:

Lage war zentral und gut mit öffentlichen Verkehrsmitteln zu erreichen. Trotz geschlossener Fenster war es aber deshalb auch laut.
Betten und sonstige Ausstattung waren gut.

Cons:

Personal, besonders beim Frühstück könnte freundlicher sein. Oft fehlte Geschirr, Kaffee hat nicht geschmeckt. Preis-Leistung vom Frühstück hat nicht gepasst

2026-09-17 • via Nuitee
J
Jose Miguel • family_with_children • es
8
Pros:

Todo muy correcto , la pena el parking que es un poco caro

2026-09-17 • via Nuitee
H
Hans-Ulrich • couple • de
5
Alles in Allem ganz o.k.!
Pros:

Für ein Kurzaufenthalt aufgrund der Lage ganz o. k.

Cons:

Vor allem das Empfangspersonal war nicht besonders freundlich! An der Lautstärke im hellhörigen Frühstücksraum ist Luft nach oben, wenn das Geschirr mit weniger Gepolter ab- und eingeräumt wird. Der Vorplatz mit leider nur 3 Stühlen war extrem ungepflegt.

2026-09-16 • via Nuitee
F
Farida • family_with_children • de
7
trotzdem zufrieden für 2 Nächte
Pros:

WLAN hat gut funktioniert und hat sich schnell verbunden. Check-In war unkompliziert und die Lage war gut (nachts ruhig).

Cons:

Es gab einige Schäden an dem Vorhang und der Duschkabinentür sowie war der automatische Wasserhahn etwas nervig.

2026-09-15 • via Nuitee
R
Ricardo • extended_group • br
2
Not a good option.
Pros:

The beds were okay, as was the shower (after it was fixed).

Cons:

The air conditioning was broken; they tried to mislead us by claiming it was due to unusually hot weather in Frankfurt, but the unit still didn't work even during the final days when temperatures were milder.

2026-09-15 • via Nuitee
P
Péter • couple • hu
9
2026-09-13 • via Nuitee
S
Sabrina • solo_traveller • de
7
2026-09-11 • via Nuitee