Best Western of Hartland

Hotels
•
Best Western
7.9 (265 reviews)
10087 Highland Road , Hartland , US
+1 810-632-7177

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent/generous breakfast selection
Convenient location (right off highway, close to Pine Knob)
Friendly and helpful staff
Comfortable beds (reported by multiple guests)
Pet relief area and easy parking outside rooms
Accessible/handicap room with large walk-in shower
Cons:
Cleanliness problems (dirty rooms, mold, hair in spa tub)
Smells reported (pot and cigarette smoke in rooms)
Plumbing/amenity issues (slow-fill jacuzzi, poor sink drainage, pool appearance)
Perceived overpriced for condition
Noise from interstate for some rooms

Categories

Cleanliness
5.5
Multiple reviews cite dirty rooms, stained/moldy areas, hair in spa tub, windows/linens and reports that rooms 'weren't cleaned'—overall cleanliness is below average.
Service
9.3
Staff repeatedly described as very friendly, helpful and accommodating (front desk praised, good breakfast service); occasional missed room service noted but overall service sentiment is strongly positive.
Location
9.8
Location repeatedly praised: right off the highway, convenient to Pine Knob and easy access; pet relief area and parking outside rooms are appreciated.
Room Quality
7
Mixed room quality: many guests reported comfortable beds and neat rooms, while others noted humid, older rooms, springs poking through a mattress, and window treatments hanging—overall slightly above average to average.
Amenities
7.5
Breakfast selection consistently praised; on-site pool/spa and hot tub mentioned but some amenities had issues (dirty spa tub, slow-fill jacuzzi, pool appearance) producing a mixed but overall fair rating.
Value for Money
6
Several guests felt the hotel was overpriced for the condition (explicit comment about being overpriced for the stay), lowering perceived value despite good location and breakfast.
Food and Beverage
9.5
Breakfast repeatedly described as very good, excellent or unbelievable with wide selection; F&B sentiment is strongly positive.
Overall Experience
8.6
Overall impressions are mixed: many positive notes on staff, breakfast, location and beds but multiple cleanliness and smell issues plus occasional noise and pricing concerns lead to a slightly above-target overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location
Situated just a short drive from Oakland County International Airport, Best Western of Hartland in Michigan offers a perfect blend of comfort and accessibility.

Comfortable Rooms and Amenities
Each room is equipped with cable TV, a refrigerator, and a private bathroom with complimentary toiletries. Guests can also enjoy the convenience of ironing facilities and a heated indoor pool.

Additional Facilities
The hotel features a 24-hour front desk, meeting facilities, and a laundry service. Plus, guests can take advantage of the nearby shopping at Tanger Outlets and enjoy free parking during their stay.

Experience a relaxing stay with us at Best Western of Hartland. Book now for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 265 reviews
Cleanliness: 5.5
Service: 9.3
Location: 9.8
Room Quality: 7
Amenities: 7.5
Value for Money: 6
Food and Beverage: 9.5
Overall Experience: 8.6
T
Tyler • couple • us
10
Was a very nice stay
Pros:

The hot tube and brew

2026-10-25 • via Nuitee
S
Samuel • couple • us
1
2026-10-12 • via Nuitee
A
Andrea • family_with_children • us
10
2026-09-17 • via Nuitee
K
Kathleen • couple • us
7
2026-09-15 • via Nuitee
G
Greg • family_with_children • us
7
2026-09-03 • via Nuitee
M
Melvin • couple • us
7
Decent stay but nothing to write home about.
Pros:

Staff were very friendly, and the breakfast selection was very good.

Cons:

The bed was very uncomfortable! You could feel all the springs poking through the mattress. Also the plumbing was pretty bad. The jacuzzi tub took 45 to fill and the sink would barely drain water.

2026-08-31 • via Nuitee
V
Vicki • couple • us
5
2026-08-28 • via Nuitee
M
Meghan • couple • us
7
I appreciate where this was but the price could've been less for the quality of the rooms
Pros:

The location was great being right off the highway. There is also a huge area of grass that you can take your dogs to the bathroom that was away from the road.

Cons:

The room felt very humid and like it hadn't actually been cleaned in a very long time.

2026-08-25 • via Nuitee
K
Kathleen • solo_traveller • us
10
2026-08-24 • via Nuitee
B
Brosche • couple • us
7
Cons:

Could hear thru the walls, spa tub was dirty (hair)

2026-08-19 • via Nuitee
C
Claudia • couple • us
9
Cons:

We thought it was overpriced . Over 400.00 for 2 nights is overpriced

2026-08-10 • via Nuitee
M
Mike • solo_traveller • us
8
2026-08-09 • via Nuitee
A
A9781NNmarym • Solo travel
10
I will stay here again!
Pros:

The handicap room was great with a large walk in shower. I loved being able to park my car right outside of my room. The breakfast was unbelievable. I had so many choices. It was hard to decide what to eat.

2026-08-04 • via Tripadvisor
N
Nathan • couple • us
8
Pros:

Excellent breakfast.

Cons:

Older facility

2026-08-04 • via Nuitee
B
Bret Brewer • solo_traveller • us
9
Pros:

We book this hotel cause its close enough to go to pine knob without hitting the highway like 75 or 96.

2026-08-02 • via Nuitee
S
Steven E • solo_traveller • us
10
2026-07-24 • via Nuitee
W
W1728OQleslieh • Solo travel
2
Just dont
Pros:

Dark dingy moldy stained disgusting. Smell of pot everywhere.

2026-07-21 • via Tripadvisor
E
Ellen • family_with_children • us
6
Good location
Pros:

Liked the location, staff, beds, breakfast, and pet relief area

Cons:

Rooms reeked of cigarette smoke and didn’t get cleaning service when taking off the privacy please sign.

2026-07-18 • via Nuitee
S
Stephen • solo_traveller • us
10
Pros:

Bed, location, breakfast

Cons:

Foot mobility

2026-07-15 • via Nuitee
J
John • family_with_children • us
9
2026-07-14 • via Nuitee