Best Western Oakbrook Inn

Hotels
•
Best Western
7.4 (290 reviews)
669 Pasquinelli Drive , Westmont , US
+1 630-323-1515

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Complimentary breakfast
Convenient location (shopping/casinos/transport)
Comfortable beds/rooms reported by some
Hot tub and basic amenities available
Cons:
Roaches/pest sightings in rooms and dining area
Room maintenance issues (leaks, missing smoke detector, loose toilet, windows/AC problems)
Dated/older property appearance
Noisy (highway and other guests)
Repetitive/limited breakfast and some broken equipment (ice maker)
Outside/grounds unkempt and poor exterior seating

Categories

Cleanliness
4.6
Multiple reports of roaches in rooms and dining area, dingy towels/sheets and unclean public areas; a few guests called rooms 'very clean' but pest and hygiene problems dominate.
Service
8.77
Staff repeatedly described as pleasant, helpful and accommodating in many reviews; isolated reports of an unfriendly or unhelpful front desk clerk.
Location
8.77
Frequently praised as convenient for shopping, casinos, restaurants and a conference; some mentions of highway noise from certain rooms.
Room Quality
6
Mixed: some guests found rooms comfortable and attractive, while several noted maintenance issues (leaks, missing smoke detector, loose toilet, window/AC sealing problems), worn flooring and dated interiors.
Amenities
8.78
Complimentary breakfast and a clean hot tub were appreciated; complaints include broken ice maker, lack of pleasant outdoor seating and repetitive breakfast offerings.
Value for Money
6.5
Varied perceptions: some called the property budget friendly, while others felt it was too pricey given bugs, dated condition and maintenance shortcomings.
Food and Beverage
7
Breakfast generally liked by many guests but described as repetitive; there are concerning reports of roaches in the dining area and limited menu variety.
Overall Experience
8.78
Overall mixed: many guests enjoyed friendly staff, convenient location and acceptable rooms, but pest problems, cleanliness and maintenance issues led others to have a poor overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location
Located just 20 minutes from Chicago O'Hare International Airport, Best Western Oakbrook Inn offers easy access to transportation hubs and nearby attractions.

Comfortable Accommodations
Each spacious room is equipped with modern amenities such as a DVD player, cable TV with HBO, microwave, refrigerator, and coffee maker. Guests can also enjoy complimentary Wi-Fi and a CD player in every room.

Deluxe Dining Options
Start your day with a hot breakfast buffet featuring a variety of delicious options, including made-to-order omelets. In the evening, indulge in free cookies and milk.

Experience convenience, comfort, and culinary delights at Best Western Oakbrook Inn. Book your stay now for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 290 reviews
Cleanliness: 4.6
Service: 8.77
Location: 8.77
Room Quality: 6
Amenities: 8.78
Value for Money: 6.5
Food and Beverage: 7
Overall Experience: 8.78
G
Geronimo • family_with_children • us
9
2026-10-24 • via Nuitee
D
Dennis • couple • us
6
adequate
Pros:

adequate. pretty basic

Cons:

dimly lit. older property

2026-10-15 • via Nuitee
L
Lori • extended_group • us
6
Fair stay , nice staff, breakfast good
Pros:

The staff is pleasant and accommodating !

Cons:

A bit worn . The floor was coming up in our room. Sink leaked , shower hot cold knobs mislabeled . Terribly noisy with the highway .

2026-10-12 • via Nuitee
M
Marisela • family_with_children • us
9
2026-09-14 • via Nuitee
M
Marilyn • family_with_children • us
10
Perfect for our needs.
Pros:

Clean and comfortable.

Cons:

The desk clerk was a little confused when we first checked in, but we got it straightened out.

2026-08-23 • via Nuitee
S
sakina • couple • us
6
Pleasant and peaceful.
Pros:

The property was beautiful & clean. Staff were helpful and friendly. And the complimentary breakfast was great !! Next stay I'll share pictures of the beautiful rooms.

Cons:

Although the property was clean ... kinda pricey to have roaches in the bathroom of my hotel room. Nonetheless, still had a pleasant stay.

2026-08-22 • via Nuitee
B
Benjamin • couple • us
2
Cons:

Cockroaches. There were roaches everywhere. In the room, in the dining room, in the hallways.

2026-08-22 • via Nuitee
S
Suzanne & Michael • couple • us
8
2026-08-17 • via Nuitee
W
Williams • solo_traveller • us
5
Make it work
Pros:

I like the hot,tub & how clean it was

Cons:

Every time I come there it's the same breakfast, sausage damn can I get some bacon, eggs, grits? And please change the omletes up add meat to them. And stop cooking for the employees that work there we are the guest not them

2026-08-17 • via Nuitee
T
Trasandra • family_with_children • us
9
Nice
Pros:

It’s was a nice stay friendly staff

Cons:

No outside seating it was a bench by the garbage not a good spot

2026-08-17 • via Nuitee
S
sakina • couple • us
8
It was my birthday weekend and I enjoyed every moment there.
Pros:

Staff was very friendly and helpful.

Cons:

I love that they offer breakfast and the rooms are beautiful and comfortable.

2026-08-16 • via Nuitee
E
Enzo • solo_traveller • it
6
2026-08-14 • via Nuitee
M
Michael • extended_group • us
10
Very enjoyable
Pros:

Very clean

Cons:

Nothing

2026-08-03 • via Nuitee
E
Esmeralda • solo_traveller • us
9
2026-08-03 • via Nuitee
V
Vaughan • couple • us
6
Run was fine but will not be returning
Pros:

Room was decent but the individuals who stayed next to us were extremely loud and it was difficult to sleep. Staff was the best part of this stay.

2026-08-02 • via Nuitee
S
Scott Stinson • solo_traveller • us
7
Pros:

Staff was friendly and helpful

Cons:

Room needed alot of maintenance - smoke detector was missing from ceiling - the window in the room did not completely close and you could hear alot of noise from outside - when it started raining, there was a lot of water entering from around the air conditioning unit onto the floor. The security lock on the room door was not functioning properly due to not being tight to the door frame and lastly the toilet was not secured tightly to the floor and had a broken toilet seat.

2026-08-02 • via Nuitee
L
Laura • couple • ve
4
Not a pleasant experience
Pros:

Nice pillows

Cons:

The guy at the front desk during the check in was not friendly at all. And didn’t do the housekeeping during the day, when we arrived at night, the housekeeping wasn’t done, they said we had to ask for it when we went out.

At the check-in no one told us about it.

2026-07-24 • via Nuitee
L
Lamikia • couple • us
4
I will never stay there again and will tell my friends and family to never stay there
Pros:

Location to shopping and casinos and restaurants

Cons:

Front desk guy not helpful, ice maker broke, very old looking not updated, bugs, too pricey for what was offered

2026-07-20 • via Nuitee
R
Rosetta • family_with_children • us
8
2026-07-20 • via Nuitee
S
Safari • couple • us
10
2026-07-19 • via Nuitee