Best Western Inn & Suites New Braunfels

Hotels
•
Best Western
6.9 (190 reviews)
1493 N I-H 35 , New Braunfels , US
+1 830-625-7337

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location (close to Gruene, highway, etc.)
Easy parking/access to rooms (truck backed up to door)
Breakfast offered; several guests found it good and attendant hospitable
Some rooms reported as clean with white bedding
Pool with towels available (reported as nice in some stays)
Comfortable beds reported by some guests
Cons:
Many maintenance issues: warped/hard-to-open doors, broken fixtures
Plumbing problems: tubs/toilets not draining properly
Reports of bugs and pink mold/growth in bathrooms
Heating unit odor causing throat irritation and poor sleep
Overflowing trash cans around property
Perceived poor value for price; property described as run down by some guests

Categories

Cleanliness
5.2
Mixed: some guests noted clean rooms and white bedding, but multiple reports of bugs, pink mold along tub, overflowing trash cans and occasional pool/area cleanliness concerns.
Service
9
Generally positive staff interactions noted (hospitable breakfast attendant, staff repaired a towel rack), suggesting attentive front-desk/breakfast service despite maintenance issues.
Location
9.5
Strongly positive: repeatedly praised for proximity to Gruene, campus/35, easy highway access and convenient parking right at the room.
Room Quality
4.5
Notable negatives: warped/hard-to-open doors, plumbing that won’t drain, peeling paint from water damage, lopsided freezer, heating unit odor and other maintenance problems reported across multiple rooms.
Amenities
6.5
Mixed amenities: on the plus side pool with towels and breakfast offered; negatives include a reported cloudy/poorly maintained pool, broken in-room appliances and heating smells.
Value for Money
5
Mixed-to-negative: several guests felt the property was run-down for the price and recommended paying a bit more elsewhere; some found it acceptable for the price.
Food and Beverage
8.3
Breakfast generally described as decent/good with a friendly attendant and nice waffles, but limited variety and inconsistent fruit quality were noted.
Overall Experience
7.2
Mixed overall: convenient location and some positive staff/breakfast experiences balanced by maintenance, plumbing and cleanliness issues that reduced overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location and Amenities

This Best Western Inn and Suites in New Braunfels, Texas offers free Wi-Fi, a continental breakfast buffet, and is just 3 miles from Schlitterbahn Waterpark. Each guest room is equipped with a cable TV, work desk, microwave, refrigerator, and coffee machine for your convenience.

Business and Laundry Facilities

The hotel features an on-site business center with internet access, perfect for business travelers. Additionally, guests can utilize the guest launderette with coin-operated washers and dryers, making longer stays hassle-free.

Outdoor Activities and Nearby Attractions

For outdoor enthusiasts, tubing and rafting at the Comal River are just a 10-minute drive away. Explore the vibrant city of San Antonio, located 35 miles from the hotel.

Book your stay at Best Western Inn and Suites New Braunfels for a comfortable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.9
Based on 190 reviews
Cleanliness: 5.2
Service: 9
Location: 9.5
Room Quality: 4.5
Amenities: 6.5
Value for Money: 5
Food and Beverage: 8.3
Overall Experience: 7.2
C
Chynia • couple • us
8
2026-10-28 • via Nuitee
R
Randall • couple • us
7
2026-10-27 • via Nuitee
J
john • solo_traveller • us
10
All good
Pros:

Ocean view

Cons:

All good

2026-10-27 • via Nuitee
L
LouAnn • couple • us
2
Throat hurt from heating unit smell so couldn’t sleep well.
Pros:

Breakfast was okay

Cons:

Outside entry to room so freeway sound loud. Door to room hard to open as looked old & warped. Couldn’t use freezer as bottom of it lopsided. Turned on heating unit & terrible smell came out. Had to keep door open & fan going in bathroom to try & air out.

2026-10-24 • via Nuitee
L
Lucy • couple • us
7
Good, clean & affordable!
Pros:

Close to Gruene!!! No riff raff, in a pretty decent area. Room was clean, breakfast was great!!! The breakfast attendant was so hospitable!!

Cons:

There wasnt anything we were dissatisfied with.

2026-08-26 • via Nuitee
M
Mireles • solo_traveller • us
6
Pros:

Close to where we needed to be.

Cons:

Kinda run down for the price I paid...

2026-08-22 • via Nuitee
R
Robert • solo_traveller • us
3
Pros:

Beds where comfortable ▪︎ breakfast was good

Cons:

The door of the room i stayed in was very hard to open and close. A true fire safety hazard ,The tub wouldn't drain properly. When I was taking a shower. Paint in the bathroom was bubbling off the walls. From water damage. I will not return to facility

2026-08-17 • via Nuitee
P
Patterson • family_with_children • us
8
Pros:

Easy access to highway

Cons:

Far from campus

2026-08-17 • via Nuitee
K
Kristin • couple • us
8
Great location, nice clean pool with towels, beds not very comfortable though :(
Pros:

That we could back our truck right up to our door for easy loading and unloading of luggage.

2026-08-12 • via Nuitee
P
Pamela • family_with_children • us
8
We will start again. I liked having an inside room for security.
Pros:

White beds, flooring and cooled room along with breakfast

Cons:

Couple of bugs in bathroom and some pink growing along top of bathtub. The drain did not drain well.

2026-08-11 • via Nuitee
A
A949HRaarone • Family
4
Pay a little more and stay somewhere else.
Pros:

Here's the thing, I've always had a good experience at Best Western Hotels. This hotel was a little more expensive than the cheapest alternatives in New Braunfels, Tx and since I was traveling with family, I didn't want to go to the cheapest. Also I thought it would be a good medium between the cheapest and the more expensive rooms. I was very wrong.
We had 2 rooms - the doors on both of them were not plum (they didn't fit in the door jam when opened) so the doors had to be slammed shut & pried open - we got a new room instead of the worst of the two. They still rented the worst room; I was in the room next to it and at 1 in the morning I heard the new occupants slamming the door shut & ripping the door open, multiple times.
The "new" room had a broken towel rack and wood peeling off the bathroom door - they did fix the towel rack.
The lights in my room would dim in and out for no apparent reason.
I'll also say this, if you go to a hotel with a pool, and the pool looks cloudy, DO NOT go in. That means that the chemicals that keep the pool clean are all burned off. That was the case with this pool. I understand it to a degree, pool chemicals are expensive and they will have to be put in repeatedly in the hot Texas summer. That being said, if you have a pool keep the chems in it; it is a true health hazard with so many people using a pool that is basically a big pot of bacteria.

2026-08-03 • via Tripadvisor
D
Dakota • family_with_children • us
1
Trash cans were so full and disgusting around the entire property.
Pros:

Breakfast was decent

Cons:

All trash cans were completely overflowed with trash pouring out of them.

2026-08-03 • via Nuitee
J
Jazmin • couple • us
5
2026-08-03 • via Nuitee
B
BayFatima • solo_traveller • us
5
2026-07-25 • via Nuitee
B
BayFatima • solo_traveller • us
5
2026-07-25 • via Nuitee
L
Leslie • solo_traveller • us
10
Pros:

Comfortable bed.

2026-07-23 • via Nuitee
M
Mireya • solo_traveller • us
7
Pros:

The location

Cons:

Square pillows???? What is that about. Plumbing issues Toilets water rose everytime it was flushed...and DID NOT EMPTY COMPLETELY. TUB NOT DRAINING WHILE SHOWEring..STANDING IN SOAPY WATER WHILE SHOWERING. Yuck..SORRY not for me.

2026-07-21 • via Nuitee
S
Stephanie • extended_group • us
4
Very disappointed in the pool.
Pros:

Staff friendly and helpful.

Cons:

Pool and spa gross.

2026-07-20 • via Nuitee
T
Tiffany • family_with_children • us
9
Stay was fine and for the price we were satisfied.
Pros:

I booked here due to offering a hot breakfast and proximity to 35.

Cons:

Breakfast really wasnt what we were expecting. Not a variety at all. Same thing everyday..eggs sausage and fried potatoes. The waffles were very nice, but fruit was not good. Door to our room had to be lifted to shut from inside and to open from outside had to use your shoulder to open.

2026-07-20 • via Nuitee
B
Bradley • solo_traveller • us
7
2026-07-18 • via Nuitee