Best Western Heritage Inn

Hotels
•
Best Western
7.4 (777 reviews)
4600 Clayton Road , Concord , US
+1 925-686-4466

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast selection
Convenient location
Cons:
Dirty rooms
Poor maintenance
Hassle at check-in

Categories

Cleanliness
5.4
Multiple reviews indicated issues with cleanliness, including dirty bathtubs, urine stains, and bloodstains.
Service
8.4
While there were some negative experiences, many reviews praised the staff's friendliness and helpfulness.
Location
8.4
The location received positive mentions, being close to family and amenities.
Room Quality
5.4
Concerns about room quality were significant, including smoke odor and poor maintenance.
Amenities
7.9
Some amenities such as breakfast and pool were positively reviewed, though there were noise complaints.
Value for Money
7.9
The hotel was considered a good value overall, though some guests had reservations due to cleanliness.
Food and Beverage
8.4
The breakfast selection received positive comments from several guests.
Overall Experience
7.4
Mixed experiences noted, with highlights on value and service, but major issues in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 00:15

Property Description

Convenient Location
Best Western Heritage Inn, just outside the city centre, is a mere 10 minutes' walk to Newhall Community Park. Enjoy easy access to both city attractions and tranquil green spaces.

Comfortable Accommodation
Relax in guest rooms featuring a flat-screen cable TV, ergonomic chair, and desk. The en suite bathroom with free toiletries ensures a pleasant stay. Additionally, each room is equipped with a refrigerator, sink, and coffee maker for added convenience.

Relaxing Amenities
Unwind by the outdoor pool in the scenic garden courtyard or take advantage of the 24-hour front desk and onsite laundry facilities. The hotel offers a perfect blend of relaxation and efficiency.

Book your stay at Best Western Heritage Inn now to experience comfort and convenience at its finest.

Important information:

The property does not charge an advance deposit on reservations. A valid credit card is required upon arrival for incidentals.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CCR

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

7.4
Based on 777 reviews
Cleanliness: 5.4
Service: 8.4
Location: 8.4
Room Quality: 5.4
Amenities: 7.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 7.4
A
Angela • couple • us
2
2026-10-24 • via Nuitee
S
sanghia • family_with_children • us
5
Cons:

There was NO hot water!!!!

2026-10-23 • via Nuitee
M
Margarita • family_with_children • us
7
Good
Pros:

Close to stores and restaurants

Cons:

Beds were uncomfortable

2026-10-22 • via Nuitee
D
Dehghan • couple • us
5
Cons:

beeakfast

2026-10-21 • via Nuitee
H
Harper • solo_traveller • us
8
2026-10-19 • via Nuitee
K
Kaitlin • family_with_children • us
3
Pros:

The jetted tub and location

Cons:

There was nasty stuff on the bathroom mirror, the tub had black dirt coming out of the jets and the plug didn't work. The comforter had a brown spot on one of the beds. It clearly wasn't cleaned well. Also we were given a room with 2 queens I was supposed to get a king suite.

2026-10-18 • via Nuitee
J
Jason • couple • us
10
2026-10-16 • via Nuitee
J
Julie • family_with_children • us
8
2026-10-16 • via Nuitee
D
Donald • solo_traveller • us
8
2026-10-15 • via Nuitee
F
Fuko • couple • us
10
Is a good place.close alot of restaurants
Pros:

Breakfast is good

Cons:

The cleaning don't come change towel

2026-10-13 • via Nuitee
T
Tasha • family_with_children • us
10
2026-10-13 • via Nuitee
G
Guadalupe • family_with_children • us
8
2026-10-11 • via Nuitee
G
Gregory • couple • us
10
All Good
Pros:

Clean good selection of stores & restaurants close bye

Cons:

No complaints

2026-10-10 • via Nuitee
R
Raul Edgardo • solo_traveller • us
1
2026-10-08 • via Nuitee
M
Maria G • couple • us
1
Pros:

The menu is good bat everyday it’s the same
..so I don’t like …

Cons:

The pool it’s nice…

2026-09-17 • via Nuitee
M
Manija • couple • de
9
2026-09-14 • via Nuitee
M
Manija • couple • de
9
2026-09-14 • via Nuitee
M
Manija • couple • de
10
2026-09-12 • via Nuitee
L
Laura • couple • us
10
2026-09-11 • via Nuitee
M
Mercedes • couple • us
10
2026-09-08 • via Nuitee