Best Western Heritage Inn

Hotels
Best Western
7.4 (771 reviews)
4600 Clayton Road , Concord , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast selection
Convenient location
Cons:
Dirty rooms
Poor maintenance
Hassle at check-in

Categories

Cleanliness
5.4
Multiple reviews indicated issues with cleanliness, including dirty bathtubs, urine stains, and bloodstains.
Service
8.4
While there were some negative experiences, many reviews praised the staff's friendliness and helpfulness.
Location
8.4
The location received positive mentions, being close to family and amenities.
Room Quality
5.4
Concerns about room quality were significant, including smoke odor and poor maintenance.
Amenities
7.9
Some amenities such as breakfast and pool were positively reviewed, though there were noise complaints.
Value for Money
7.9
The hotel was considered a good value overall, though some guests had reservations due to cleanliness.
Food and Beverage
8.4
The breakfast selection received positive comments from several guests.
Overall Experience
7.4
Mixed experiences noted, with highlights on value and service, but major issues in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 00:15

Property Description

Convenient Location
Best Western Heritage Inn, just outside the city centre, is a mere 10 minutes' walk to Newhall Community Park. Enjoy easy access to both city attractions and tranquil green spaces.

Comfortable Accommodation
Relax in guest rooms featuring a flat-screen cable TV, ergonomic chair, and desk. The en suite bathroom with free toiletries ensures a pleasant stay. Additionally, each room is equipped with a refrigerator, sink, and coffee maker for added convenience.

Relaxing Amenities
Unwind by the outdoor pool in the scenic garden courtyard or take advantage of the 24-hour front desk and onsite laundry facilities. The hotel offers a perfect blend of relaxation and efficiency.

Book your stay at Best Western Heritage Inn now to experience comfort and convenience at its finest.

Important information:

The property does not charge an advance deposit on reservations. A valid credit card is required upon arrival for incidentals.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CCR

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 771 reviews
Cleanliness: 5.4
Service: 8.4
Location: 8.4
Room Quality: 5.4
Amenities: 7.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 7.4
A
Amanda family_with_children us
4
2026-08-10 via Nuitee
Y
Ying Yan solo_traveller us
1
Disappointed
Pros:

NA

Cons:

I had a very disappointing experience at this hotel. I saw a mouse right outside the front entrance of the property. Additionally, the staff at the front desk were unhelpful and dismissive when I spoke with them. I would not recommend staying here.

2026-08-08 via Nuitee
J
Jennifer couple us
1
2026-08-06 via Nuitee
R
Rogerio couple br
8
Pros:

Localização muito próxima aos locais que precisava estar. Fácil acesso pela clayton road. Café da manhã muito bom.

Cons:

Não tive itens que não gostei.

2026-08-05 via Nuitee
A
Artemio J extended_group us
10
Awesome
Pros:

Very clean and delicious breakfast

Cons:

N/A

2026-08-05 via Nuitee
A
Aislynn couple us
1
2026-08-04 via Nuitee
K
Kilhyung solo_traveller kr
8
Pros:

Breakfast and spacious room. Strong shower.

Cons:

Noises, but it can be understandable considering the location. Not quite sure about the price but there's no alternative.

2026-08-03 via Nuitee
J
John solo_traveller us
8
Pros:

We liked the pool,the grandkids had a blast.They had a decent breakfast

Cons:

The carpet was filthy,if you walked in socks,they literally were black,that was the only thing that was gross about the place.They should clean them they're that bad.

2026-07-25 via Nuitee
J
Jason family_with_children us
8
2026-07-25 via Nuitee
B
Bella coromoto family_with_children us
7
2026-07-24 via Nuitee
R
Robert extended_group us
9
Pros:

Somebody install smoke detectors hard wire, that's not to building code. They used emt pipe that not waterproof should have used pvc pipe and boxes

Cons:

fire alarms

2026-07-23 via Nuitee
J
James solo_traveller us
2
Hard to relax with the door situation
Pros:

Breakfast was ok

Cons:

The door to my room did not actually close all the way, ( really) there is a huge gap between the door and the door frame. U could actually see into the room with the lights on inside, the only thing that kept my door from opening up , was that separate lock on the. door,plus the curtains didn't close 100% i had to clip. the curtain shut with clothes pins, , not at alcomfortable this time staying at ur hotel, it looked like the door jam had been maybe kicked in at one point and not repaired correctly,

2026-07-22 via Nuitee
F
Fierro solo_traveller us
6
6/10 worth the money, not somewhere to stay for a vacation
Pros:

The bed was very comfortable. i loved the jetted tub option which came with my room during my stay. The staff were quick and helpful, while giving pertinent information regarding my stay.

Cons:

there was spider webs in a corner which was missed during cleaning for some time. the television was outdated and the kitchen area was very lack luster. there was a old smell of cigarettes, but it was very mild.

2026-07-22 via Nuitee
G
George solo_traveller us
9
Cons:

N/A

2026-07-21 via Nuitee
K
Kimberly family_with_children us
8
2026-07-20 via Nuitee
E
Elizabeth couple us
8
2026-07-19 via Nuitee
A
Arlene family_with_children us
7
Quiet, clean, centrally located.
Pros:

Room was clean. Pool was clean and cold.

Cons:

Breakfast was okay but the set up really doesn't allow multiple people to pick up and prepare stuff. Another waffle station would be ideal. Berries were kept in an open bowl in the fridge where the milk was also kept and was not replenished in a timely manner. There seems to be some leaks in the sprinkler systems which is resulting in much wasted water and very wet and slippery sidewalks.

2026-07-15 via Nuitee
M
MARK solo_traveller us
9
Not bad
Pros:

Room was spacious and clean

Cons:

Breakfast was repetitive and not great.

2026-07-14 via Nuitee
D
Diego family_with_children us
8
2026-07-13 via Nuitee
J
Jade couple us
5
2026-07-13 via Nuitee