Grand Bohemian Charlotte, Autograph Collection

I had an excellent experience with the valet service at the Grand Bohemian Hotel Charlotte. My valet attendant, Rance, was professional, courteous, and attentive from the moment I arrived. He greeted me with a smile, handled my Mercedes with great care, and made the entire process smooth and stress-free.

It’s always reassuring to know your vehicle is in good hands, and Rance demonstrated exceptional customer service and attention to detail. When I was ready to leave, my car was brought around promptly and in perfect condition.

Outstanding service like this truly enhances the guest experience. Thank you, Rance, for your professionalism and for going above and beyond! I would absolutely recommend the valet service here and look forward to returning.

Rance did an amazing job! Very sweet as well

Rance made my stay so much better. He was kind, professional, and always willing to help whenever I had a question. It’s rare to come across someone who is both personable and attentive. I really appreciated his hospitality and would definitely stay here again because of service like his. Thank you Rance!

Ambiance

My husband and I just departed the Grand Bohemian in Charlotte after a wonderful stay in a Park Suite room. We truly appreciated the upgrade to a Park Suite from the Church Suite room we booked. This location is so convenient for walking to both the football and baseball stadiums, as they are about a half mile walk away. There are also a number of good restaurants in the area if you choose to dine outside of the hotel.

The front desk personnel are so efficient and responsive! Anytime we texted or called about a request, they were extremely professional and very prompt! Dolores did such a great job of keeping the Executive Lounge stocked with beverages and snacks and it was always spotless and clean. Linda is also real gem! She assisted me with a small request as we were checking out and she was just wonderful! She went the extra mile for me, which I truly appreciated. Grayson was always very helpful with regard to arranging a convenient time for Housekeeping to freshen up our room each day, as we typically did not depart from our room for the day till late morning or early afternoon.

The Housekeeping staff did an outstanding job each and every day. We travel a good bit and I have to say that this was the BEST experience with Housekeeping that we have ever had! The room was very clean upon check-in and they always did an excellent job of refreshing our room. Also, we truly appreciated that there were plenty of wash cloths, hand towels and bath towels. Some hotels have a tendency to only leave 2 sets of towels in a King room, but we usually use extra towels for drying water off the vanity or drying my long hair, so the fact that we didn’t have to request extra towels was so appreciated.

We took advantage of the dining options in this hotel, both at Mico, Buho and room service. We always had good food and good service. Our favorite in-hotel dining experience was at the Mico bar and Autumn was an excellent server! Somehow, even though she was taking care of several different customers at once, she had a genuine way of making us feel like we were her top priority.

Lastly, the valet staff does an excellent job and they are so personable. We almost hated to leave because we had such a wonderful and comfortable stay. The bed slept comfortably, the bed and bath linens are of a high quality and the furniture sits comfortably. Although the hotel itself is exceptional, the wonderful staff at this hotel is truly what sets it apart from other hotels.

Our stay at the Grand Bohemian Charlotte was absolutely fabulous. We stayed for our anniversary and actually got engaged here, so it will always be a special place to us. The atmosphere throughout the hotel is beautiful and luxurious, with so much attention to detail in every space. We especially loved the rooftop bar and Mico restaurant — both were amazing experiences. The entire hotel felt elegant, unique, and perfect for a special occasion. We can’t wait to come back

Amazing atmosphere, the staff here is very accommodating. Darwin was very welcoming & helpful. Looking forward to returning.

Stayed here for a few days with my family. It was a great experience and great atmosphere. Thank you Darwin for a warm welcoming! Great guy. Will come back soon.

Amazing atmosphere and would come back

If you host a party here! BEWARE!!!!!!!!! The management/service/organization is a set up for fail! The original pricing and contracted agreement changes at the end to their benefit! They DO NOT honor previous agreements for events and the guaranteed service contact during the event as promised never shows up! Nothing like a good party with all drinks on you in the end/no service/ and a huge ass bill! Good JOB Charlotte NC team for hosting!

Elevator system

Great location amazing front desk great valet staff lovely experience

This was our first time staying at the Grand Bohemian, and I can honestly say it will not be my last. From the moment my husband and I walked in, the hospitality was absolutely exceptional. We had spent nearly 3 hours visiting 3 or 4 surrounding hotels trying to decide where we wanted to stay. Although the Grand Bohemian was a little outside of the price range we originally planned for, Linda at the front desk completely changed the experience for us.

Linda’s welcoming spirit, kindness, and genuine warmth made us feel valued instantly. What stood out even more was that the next day she greeted us with that same loving energy and professionalism. It never felt forced — it felt sincere, and that level of hospitality is rare to find. Because of her, choosing the Grand Bohemian became an easy decision.

As we were leaving, we were helped by Will from valet services, and he was just as amazing. From the moment he assisted us until the moment we drove away, he was attentive, professional, friendly, and made sure we were well taken care of the entire time.

This stay became more than just a hotel visit — it became an experience my husband and I will never forget. Thank you, Linda and Will, for making our stay feel so special. Grand Bohemian truly knows what exceptional customer service looks like.

Great location, comfortable quiet room, exotic decor which we enjoyed

It was near alot of popular places including Panthers stadium. Restaurant on the property. Really nice rooftop bar. Lovely bathroom
Acknowledge my birthday with a card !