Best Western University Inn

Hotels
•
Best Western
7.4 (934 reviews)
1020 Ellis Hollow Road , Ithaca , us
+1 607-272-6100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Old building and furniture

Categories

Cleanliness
6.56
Several reviews mentioned cleanliness issues, including outdated decor and dirty carpets, which significantly impacted the rating.
Service
8.53
Positive feedback about the staff being friendly and helpful, though some issues with bedding assistance were noted.
Location
8.57
Multiple reviews praised the good location, convenient for access to downtown and local attractions.
Room Quality
6.52
Comments on old and uncomfortable furniture, with specific mentions of issues like slugs found in a room.
Amenities
7.05
Amenities are adequate but mentioned issues with the pool area and outdated gym equipment.
Value for Money
7.51
The value is seen as fair for what was provided, but the quality of facilities could be improved.
Food and Beverage
7.06
Breakfast received mixed reviews; while some liked it, issues like unavailability of food items were reported.
Overall Experience
7.43
Overall decent stay, particularly for short visits, but significant room for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:47

Property Description

Convenient Location near Cornell University
Located adjacent to Cornell University in Ithaca, New York, the hotel offers a prime spot for visitors to the university.

Comfortable Rooms and Amenities
Guests can relax in rooms with cathedral ceilings, cable TV with HBO, a microwave, and a refrigerator. The outdoor pool and free WiFi add to the comfort of the stay.

Complimentary Services and Nearby Attractions
Enjoy free shuttles to the airport and Cornell University, along with free parking. Explore Six Mile Creek Vineyard and other nearby attractions easily from the hotel.

Book your stay at Best Western University Inn for a convenient and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ITH

Location

Guest Reviews

7.4
Based on 934 reviews
Cleanliness: 6.56
Service: 8.53
Location: 8.57
Room Quality: 6.52
Amenities: 7.05
Value for Money: 7.51
Food and Beverage: 7.06
Overall Experience: 7.43
Z
zunren • family_with_children • us
10
2026-08-29 • via Nuitee
D
Dori • solo_traveller • us
5
It was ok, just a lot of little things that could have been done better!
Pros:

Friendly staff. Lobby area was clean and neat.

Cons:

When we walked into our room the heat was on 78 degrees. So it felt like a sauna. We turned the heat to a/c to cool it down. The rug in the room was wet. I called the front desk and they said they had steam cleaned the rug that day so it was wet from that. But it was wet the next morning too. We put some food in the fridge. The next day it was not cold so we had to throw it away. Also, not a big deal but the bed was made with the top sheet on top of the comforter. We stayed 2 nights. The towels were changed for the second night but the garbages were not emptied. They were full because they were small garbage cans. And lastly the pool was closed for maintenance. That was disappointing!

2026-08-28 • via Nuitee
M
Mireia • family_with_children • es
8
Habitaciones excelentes.
Pros:

Es muy cómodo y la habitación espléndida. Desayuno adecuado.

Cons:

Muy retirado del pueblo, pero muy cerca de la universidad.

2026-08-28 • via Nuitee
D
Debra • family_with_children • us
7
2026-08-24 • via Nuitee
M
Marcin • family_with_children • pl
1
Okropne doświadczenie
Pros:

Parking.

Cons:

Było źle, brudno, śmierdząco. Brak pościeli na sofę. Dobrze, że tylko 1 noc.

2026-08-23 • via Nuitee
S
Simona • extended_group • it
7
Pros:

Posizione tranquilla

2026-08-23 • via Nuitee
S
Shannon • family_with_children • us
9
2026-08-20 • via Nuitee
L
LaShonda • couple • us
7
2026-08-19 • via Nuitee
C
Carlos • solo_traveller • pe
10
Pros:

Geato ambiente buena atencion

2026-08-19 • via Nuitee
M
Mirjana • couple • us
3
2026-08-19 • via Nuitee
M
Maria Carmen • family_with_children • es
6
Si no eres miedoso, pa’lante!
Pros:

Tenía un gran aparcamiento. Las camas eran muy cómodas.

Cons:

Había algún rincón de la habitación con bastante polvo. El mobiliario era bastante antiguo, pero no de anticuario! Estaba bastante alejado del centro. Se trataba de alojamiento de una sola planta, se accedían a las habitaciones desde la propia calle a través de distintas puertas que comunicaban con un pasillo muy largo y con algún que otro espacio un poco oculto.

2026-08-19 • via Nuitee
W
Wei Ling • extended_group • tw
9
附近就超市、餐廳、巴士站，非常方便，早餐樣式雖不多，但量很足夠
Pros:

地點位置、床的舒適度

Cons:

只有固定的衣架，使用有點不方便

2026-08-18 • via Nuitee
A
Alexandros • family_with_children • gr
3
Derelict hotel
2026-08-17 • via Nuitee
B
Barbara • couple • us
9
Pros:

Front desk & housekeeping staff were helpful. Pool, EV charging stations, and breakfast were adequate.

2026-08-16 • via Nuitee
I
Ihne • family_with_children • us
8
Our family of 5 had a great overnight
Pros:

Comfy beds and close to town

Cons:

Wished the pool was opened a little later like 10pm

2026-08-14 • via Nuitee
Y
Yaron • solo_traveller • il
6
2026-08-14 • via Nuitee
E
Evdokimova • family_with_children • us
9
Pros:

Out of all the hotels we stayed at during our trip, this was the best one. The hotel was clean, the breakfast was good, and the staff were polite and friendly. Overall, it was a great option for the price.

2026-08-11 • via Nuitee
B
Brooke • couple • us
5
Didn’t feel clean. Smelled like years of cigarette smoke and mildew
Pros:

Main lobby was clean and up to date.

Cons:

Hallways were dark and smelled like old cigarette smoke. Didn’t feel clean.

Room smelled like mildew and old cigarette smoke. Not update. Room furniture was worn down and looked dirty.

2026-08-10 • via Nuitee
S
Shannon • couple • us
5
Passable, would not recommend.
Pros:

The housekeeping staff did an excellent job with daily cleaning/freshening the room.

Cons:

The property is old and outdated. Doors to buildings are unlocked. Outside in unkept with trash everywhere. Front desk staff were rude.

2026-08-07 • via Nuitee
U
Uroš • solo_traveller • si
9
Pros:

Lepa soba, čisto

Cons:

skromna izbira za zajtrk

2026-08-07 • via Nuitee