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Facilities
Property facilities
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Offsite parking discounted rates available
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Electric bicycle charging station
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Luggage storage
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Express check-in/check-out
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Massage services
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Packed lunches
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Table tennis
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Currency exchange
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Non-smoking throughout
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Board games/puzzles
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Shuttle service (additional charge)
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Grocery deliveries
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Shared kitchen
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Lower bathroom sink
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Public Bath
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Broadcast Live sport events
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Pub crawls
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Internet access
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Games
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Horse riding nearby
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Hosted evening meal (reserve)
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Electric bicycle charging station
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Stunning Surroundings
Located just a short distance from popular attractions like La Fortuna Waterfall and Kalambu Hot Springs, Hotel Vale's offers a serene escape with top-notch amenities. The rooms feature modern conveniences such as air conditioning, flat-screen TVs, and free WiFi, ensuring a comfortable stay.
Delicious Dining Options and Leisure Activities
Indulge in a delectable à la carte breakfast or unwind with a drink at the on-site bar and restaurant. For entertainment, guests can enjoy table tennis or utilize the business center for work or leisure.
Convenient Services and Friendly Staff
With a 24-hour front desk, airport transfers, and a shared kitchen, Hotel Vale's prioritizes guest satisfaction. The accommodating staff, coupled with the picturesque garden surroundings, make for a memorable stay.
Ready to experience the perfect blend of comfort and convenience at Hotel Vale's? Book now for an unforgettable getaway!
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 17 years old stay for US$5 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
No tenemos queja ya que sólo lo usamos para dormir , el Sr guarda muy atento y amable.
Muy buena ubicación
Las camas son cómodas, buen aire acondicionado, buena ubicación, la atención de la recepcionista fue excelente.
No me gustó que no específicara que el Viernes Santo no se iba a dar desayuno, ya que lo recogí por esa opción, tampoco me gustó que hubieran personas desde la madrugada hablando muy fuerte y no dejaran dormir.
La atención
La cochera de mi habitación estaba ocupada mientras regrese de una actividad, cada habitación debe respetar su espacio.
Las cabinas ofrecen desayuno, está ubicado cerca de todo y las camas estaban limpias y cómodas.
El pago se realiza en el sitio y se incrementa con impuestos y cargos adicionales que no coincidían con lo indicado en Booking (me indicaron se debe revisar antes lo que dice Booking), lo que genera inconsistencias y confusión al momento de pagar. Además, la habitación familiar con cocina que se pago un adicional, no cumplía con lo esperado, ya que no contaba inicialmente con paños ni papel higiénico y fue necesario solicitarlos pero lo solucionaron... . Tampoco dispone del menaje básico necesario para cocinar y comer ( no platos, vasos, cucharas y tenedores). Me toco pagar de más en desayuno y otros adicionales...
Comodidad y todo en general
Comfortable bed and the use of a fridge.
Initially, we were given the wrong room to the one we'd booked. It had a leaking toilet and a noisy A/C unit. We were moved to a better room, still not the one we'd booked, by the main road next to the very noisy trucks using their "Jake Brakes" all day and night.
The room had no hand towel or shampoo.
Then the pull-down blind in the window broke and fell off the wall. They had the cheek to try and charge us for it. I informed them it was simply due to lack of maintenance, which they accepted, but they still gave me a very bad exchange rate upon payment.
Also, I ordered the Colombian beef in sauce, which mostly consisted of fat and connective tissue.
Overall, it was very disappointing.
The staff were very polite and welcoming. The location was perfect for my needs. The restaurant offered a great variety of foods. The owner, Christian, was an amazing host. I will be back again soon!
When I arrived I was told that there was no vacancy, despite my reservation was confirmed hours ago. The only solution they offered me was another location 10km away which was very basic and not as clean. On top they charged me more!! Never in my life!!
Easy access, good value
- there was wifi
- there was a tv
- there was a smell of mold inside the room
- there was a smell of cow feces outside the room
- the room was cramped
- the bed was very uncomfortable
- the room was not clean
Place was great for the price, very clean and comfortable, employees were very helpful and friendly, breakfast was good and very affordable priced
Very kind host & amazing breakfast
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