La Quinta Inn & Suites by Wyndham Kansas City Beacon Hill

Don’t think they gave us the aaa discount and there was nobody to ask

I stayed at La Quinta Inn in Kansas City for three nights and discovered fleas in my room. I have photographs of the fleas and the bites on my skin, which are still itching several days later.

I reported the problem to the hotel manager. He initially promised a partial refund and 15,000 Wyndham Rewards points. Later, he said he couldn't refund me because I booked through Booking.com and instead promised 50,000 points.

After checking out, I contacted both the hotel and Booking.com. Booking.com informed me that my payment had gone directly to the hotel, but the manager has not responded to my follow-up messages.

As of October 9, I have received neither a refund nor the promised points.

I paid for three nights in a room with fleas, and the lack of follow-up from management has made an already unpleasant experience even worse.

I would not recommend staying here based on my experience.

Lack of nose proofing between the floors could clearly hear the room above walking around through out the night

Nothing

There were tips and dental floss picks on the ground in the hallway and the entryway on the far end of the building away from the lobby smelled like urine. Parking was a nightmare. No open spaces. A moving truck took up 10 spots.

The room had a smell as soon you entered.

Dogs barking all night

There weren’t any restaurants close by

I didn't care for the fact that I was not made aware of the $100.00 deposit until AFTER I had checked in the day of my arrival. I think that was a way to trap me into having to give a deposit on the room. I was traveling on a budget and I had to completely change my plans around bc of the last minute "deposit" that they took. It would not have been a big deal if I was told the same time I had paid for my room, which was a couple weeks that I booked and paid for.

My mother in law had an emergency issue where we had to take her to the ER at 04:30. I called the desk to see if you had a wheelchair because she could not walk to the elevator. I was told no. There was a chair with wheels in the room where we were able to puch her to the elevator and out to our car. I ran back in and told the guy at the desk what room it came out of. I had already turned in my keys. We were charged $10.00. When I called to ask about it I was told there was soda that had been spilled. That was a flat out lie. There was only two bottles of soda and they were barely drank. There was NO spilled drink. I belive I was charged because I left a chair down in the lobby because there was no other option to get my mother in law down to the lobby. I will not stay at another one of these hotels again.